Access hours were great (24-hour access) but the office hours were just until 3:30 PM on weekdays. I couldn't stop by the office to check out after work. I wish I got refunded for the rest of the month that I didn't use.Joseph W. | Overall Experience
Customer Reviews for Main Street Storage LLC
(Distribuidor de U-Haul del vecindario)
Berlin, MD 21811
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 10 a. m. - 3:30 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Adam T.
We had this storage unit for approximately 9 months. We never had a problem. There was one time that we didn't lock it properly and they promptly called us to let us know. We are very satisfied with this facility.Marianna M. | Overall Experience
For some reason I could not get the online return to workJOHN R.
El cliente no dejó un comentario.RONALD M.
El cliente no dejó un comentario.JAMES C.
Isabel was so helpful. The U-Haul App wasn't working properly. Isabel assured me that she would update the U-Haul App after I return the rental, and she did. It was truly a great experience from the beginning to the end!CASSANDRA L.
El cliente no dejó un comentario.Beverly M. | Overall Experience
El cliente no dejó un comentario.SOPHIA D.
I really think that the fees are not fair to the consumer. I know that the truck was swept out because I saw someone that was helping me move do it. I was charged a cleaning fee. I dropped off after hours so could not get the truck inspected upon return. The fuel fee charged was ridiclous as I drove the truck 30 mmiles in total and was charged far more than expected for the gallon or two of gas used. Lesson learned not to use this location again. I have used U-Haul on many occasions at different locations and never felt ripped off before.Wendy H.
Service at the location was very good and professional, and the equipment as advertised. That said,, the uhaul app did not work to let me upload a photo of mileage/gas. It was very frustrating and not resolved, plus a 60 minute wait to get assistance. So the local center was good, the national presence not.Peter M.
I thought the rates were reasonable and the staff extremely courteous and professional. The locker, unit 204 appeared clean when we dropped off our property. Howevver, two months later, we returned and found the locker infested with stinkbugs. We had to throw a good deal of belongings away. I know the bugs did not come in with us, because the property came from within our old house. I suggest you inspect other units as well.Joel M. | Overall Experience
El cliente no dejó un comentario.WILLIAM P.
El cliente no dejó un comentario.MELISSA P.
Great facilityKATHLEEN V.
Good customer serviceSYLVANUS T.
El cliente no dejó un comentario.JAN R.
El cliente no dejó un comentario.Kenneth C.
Excellent experienceWilliam E.
Very nice and helpful! Keep it up!Timothy A.
Isabell was very helpful in providing all of the information necessary. Check in and out was a smooth transition.WILLIAM E.
El cliente no dejó un comentario.Stephen P.
El cliente no dejó un comentario.ERICRUSSELL W.
El cliente no dejó un comentario.KEVIN S.
El cliente no dejó un comentario.Casey B.
I am not happy that I needed to drive so far to pick up the truck. I reserved it plenty early so I shouldn't have had to drive so far to pick it up AND to add insult to injury I had to pay mileage. Your company should have either brought the truck to the location that I requested OR reimbursed me for the excess mileage. The staff was excellent at the Berlin location though.KATHLEEN M.
I wouldn't rent a fire extinguisher if I was on fire from the original location for my pick up. Zero Help, Could care less about helping I'm referring to the Friendship Exxon in Berlin MD. My rating are for the place I ended up getting a truck from, 9842 Main St Berlin MD, Complete opposite from the Exxon, Friendly, Helpful and gave crap unlike the first location,STEPHEN M.
El cliente no dejó un comentario.Elliot L.
Truck was very clean and service was very good.Thomas A.
El cliente no dejó un comentario.GARY M.
El cliente no dejó un comentario.DAVID B.
This place is an absolute joke. I don't appreciate trying to be framed for damages to a building that were there prior to my arrival. Someone obviously new this dent was there because a flower pot was placed exactly in the spot that the camera sees the dent. They tried to say I hit the building so I'd pay to have it fixed.JUSTINGREGORY C.
The people were very nice and the process was easy. I would definitely recommend this location to others.JOHN R.
El cliente no dejó un comentario.Glenn D.
El cliente no dejó un comentario.Nathan S.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.JOHN M.
Just key box drop off, no office...took me a while to find the box...ROBERT COMER B.
Brian Kerrigan was a pleasure to work with during our move!ARTHUR D.
I selected a location closer to my home. However when checking my reservation was moved to a different location. Your on line system is broken.Thomas M.
El cliente no dejó un comentario.CHRISTOPHERW L.
El cliente no dejó un comentario.Sheila H.
El cliente no dejó un comentario.ROBERT E.
All went wellIsabelle P.
El cliente no dejó un comentario.RANDALL S.
El cliente no dejó un comentario.Kathleen C.
El cliente no dejó un comentario.Maria N.
El cliente no dejó un comentario.Shawn J.
El cliente no dejó un comentario.WILLIAM P.
El cliente no dejó un comentario.Steven N.
El cliente no dejó un comentario.Michael B.
Truck was clean, however there was a leak in one of the tires that by the morning was completely flat. Repair service was dispatched relatively quickly given the area I was in. Online features and app features are extremely unreliable. I had to pick up after hours and was on the phone for an hour trying to get it sorted out. The equipment rental didn't show up on my account even though the customer service rep could see it on their end.Jacob S.
Lady at the counter was most helpful and polite. You should give her a raise.....RichardRichard Q.
Very helpful service!Mark S.
El cliente no dejó un comentario.Cory B.
Store rep Ms. Debbie was so kind and friendly. Truck was clean and services were outstanding!Jose Q.
The only issue I had was trying to use my phone to pick up my rental.Nyoka M.
Excellent customer service. I had to make a few schedule changes and it was no problem at all. I will definitely be a repeat customer.Lawrence P.
Uhual should send the links quicker for vehicle pick up. To verify vehicle condition was sent to me 2 days after I used it. I took my own pics â€œjust in caseâ€ anything would of happened.Joel V.
The attendant Debbie was very patient within all my concerns and answered all my questions making my first rental experience a uncomplicated. She gave me great advice to take photos incase of any problems that might be a concern at drop off. Debbie even asked me if I was having a complicated challenging move and showed her care for my wellbeing. I would recommend her location to anyone leaving that area.Kenneth B.
El cliente no dejó un comentario.Donald P.
The U-Haul mobile app for my after-hours return of the truck to this facility did not work! Upon a 2nd after-hours trip back to this facility after having ascertained that the U-Haul mobile app had been correctly downloaded and installed; no go! BEWARE ... this mobile app pertaining to truck return in NOT DEPENDABLE. Additionally, usage of the app is extraordinarilly convoluted in every way possible; perhaps by design. Many complaints have been placed on record pursuant to this problem; yet nothing. That U-Haul corporate would do absolutelly nothing to scrap and invest in the development of a simple, easy-to-use app is disgusting. Their complacency pursuant to this ongoing problem speaks VOLUMES! As such, this is a slap in the face to all of the excellent U-Haul personnel 'in the trenches' on a daily basis providing the most excellent service possible at the point of sale and the point of return. As such, Isabel (more about her later) at this facility to which my truck was eventually 'returned', was forced to 'jump through hoops' and extraodinary time-consuming procedures in order to enable my truck return. What an extraordinary juxtaposition! Excellent service by U-Haul field personnel being thoughtlessly ompromised by U-Haul corporate indifference to a well-publicized and ongoing problem. It appears, on the surface, to be a case of depraved indifference on the part of U-Haul corporate; an anomaly which definately needs to be carefully investigated by the Interstate Commerce Commission. Back to Isabel! Wow! Due to all of the above, I was extraordinarilly impressed by her kind and patient handling of this entire truck return fiasco! Though never having actually met me face-to-face, she handled my truck return excellently and without incident. THE HELL WITH THE APP! Bravo Isabel! To all of the dedicated and excellent U-Haul field personnel far and wide: Bravo!! Continue in your excellence despite U-Haul brain-dead corporate indifference! Your excellent work ethic IS BEING RECOGNIZED!Michael H.
El cliente no dejó un comentario.Michael B.
The uhaul was very old and didn't drive as smooth and smelled like cigarette smoke and animals the driver mirror didn't work made it dangerous for blind spots and looking around vehicle. They need a newer uhaul. The people there are very nice though just need a better uhalDarren T.
No comments it was great!Annette M.
This location was used because the orginal drop off location provided was an hour away from my location. Uhaul gladly rescheduled location , why the orginal was chosen is unclear to me. There where several Uhaul locations within 15 minutes of our destination.Andy B.
I was supposed to pick up at another location...this whole rental has been an absolute nightmare! I'm so tired of waiting on the phone for the â€œrightâ€ person! I have no problems with the new pick up location, it was U-Haul itself. At this time with phone calls since Friday to ushare has been an absolute waste and still no resolution!Michael M.
Awesome staff! Very accommodating and friendly, I highly recommend them to anyone whether renting a uhaul or a storage facility!Cathy B.
Very well pleased with this location. Hope they have much success.Donna M.
When I went to pick up the rental I was told that my rental had been given away. They sent me to a second location. At the second location the girls were very nice but not knowledgeable. The process from the time I arrived at the first location to actually driving off the lot in a truck took over an hour. Not pleased.Jaime H.
Pickup location was far from my designated choice. I reserved 24 blankets, but only received 12. I will not do online reservations again; I'll work directly with local dealers.Victor D.
Servicios adicionales en esta ubicación
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