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William W.
Customer Reviews for Main Street Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged the $25 cleaning fee.... I cleaned out the whole truck, it was even cleaner than when I picked it up. It would be nice to save some money, this was unfair.
Jordan M.The employees was so awesome. They went above and beyond to make sure that I had a truck for that day on such short notice. Kudos to U-haul on Main Street in Berlin Maryland. You all ROCK!!
Lisa S.Nothing. Great service
Wayne J.The staff were friendly but I ran into problems with my rental not having a clear drop off location and then once I finally got a drop off location, the parking lot was cramped and the drop off box for the key was impossible to find. The hours were also limited so no staff were present initially to help me with the late afternoon drop off. However the next day when they were in the office, they were extremely helpful and stayed late so I could drop off the rental key after work.
Nicole A.Excellent location and the staff here were very helpful as they assisted in the mobile rental process and assured a smooth checkin/return. I would recommend Main Street Storage U-Haul to all in the Berlin / Ocean City area!
Randy R.I originally rented from the Exxon and when i arrived, was told they don't open til noon. My meeting with the storage facility was at 11am. I Googled and found Main St Storage, drove over, and the front desk person (I think it was Isabella) was awesome. She honored my reservation; got me a truck and I was out the door in less than 10 mins. I made my appointment, and all was good.
cynthia S.Very friendly and helpful young lady checked me in and explained everything about the truck. Processed the return quickly and efficiently
Alan R.Deborah and Isabel of Main Street Storage were great ! They really came through for me. When I made my reservation with them for a 10 ft. truck to be picked up at 11:00 am I was politely informed that one may not be available that day but if not I would receive a phone call the night before from the U-Haul location where I would need to pick up the truck. Well since I didn't receive a call I went to pick up the truck at Main Street Storage but alas no 10 ft truck was available. I was told I needed to pick up the truck at the Grey's Corner U-Haul location (who apparently should have called me the night before but did not) not too far away so no big deal ... yet. However when I got to Grey's corner at 11:10 am I was told that no one there could rent me the truck and that the person that rents the trucks would not be in till somewhere between 12:00 and 12:30 ??? Now I have a problem as I needed to have the items I was moving to another location by 1:00 PM. So I called Main Street Storage to inform them of my dilemma ... BAM ! Deborah and Isabel to the rescue ! They told me to come back and they would take care of me with a larger truck at the same price ! Great Customer Service ! Thank You Both ! (BTW Grey's Corner is NOT recommended)
MICHAEL F.The office person was helpful. The truck was great!
Christopher T.The manager, Isabell, went out of her way to make a truck available for me. She even upgraded the truck size, at no additional cost, as the smaller truck was not available. Definitely reach out to them with any future rental needs.
GLENN D.I didnt move out my belongs was sold do to financial reasons .
Heather C. | Overall ExperienceVery friendly and helpful! Great service
Bunie L.Very friendly staff. Prices just gotten too high.
Jeff S. | Overall ExperienceMain Street Storage staff were helpful and courteous. The facility was clean and easy to access.
Debra M. | Overall ExperienceThe African American young lady working at the front desk was very, very pleasant and helpful
Andrea A. | Overall ExperienceAwesome staff!
Tina T. | Overall ExperienceIf you fall on hard times they will auction your unit. No matter your situation so make sure you can pay every month or you will lose everything. There's no grace period and no empathy. I lost my car home and job and my unit was sold. So I lost all my children items. I would recommend trying another place first.
Tatorya W. | Overall ExperienceBrian is very helpful and understanding. They are the best storage facility I've ever used
NAPOLEON C. | Overall ExperienceThe staff worked with me while I was going through a long distance move. They were very helpful and friendly. I highly recommend.
Janet S. | Overall ExperienceThanks everything was great ☺️
Sherry L. | Overall ExperienceVery good experience.
Carrie H. | Overall ExperienceIn the past I have rented from other storage facilities but Main St, Storage is the best !
Patrick H. | Overall ExperienceAdmin guy needs more training as he couldn't answer some questions and had delays in printing up necessary receipts.
Martin G.On line pick up did not work, had to wait till office opened. Was not at all impressed with that process.
Carl R.More trucks and trailers available
NAPOLEON C.It was a please to deal with the staff at the Main Street Berlin, Maryland location.
Steven S.The Uhaul app did not allow me to pick up the truck after hours nor could I complete the drop off with the app. Poorly designed all previous data lost if back arrow is used to correct. VERY frustrating.
Thomas M.Never use the indian gas stations for picup or dropoff because they are LAZY use a repuatial location
Logan C.Appreciate you and thank you
Marty T. | Overall ExperienceWe found the storage facility at Main Street Storage in Berlin, MD to be well maintained, clean and secure. We would highly recommend this storage facility to everyone. Thank you!
John S. | Overall ExperienceVery Friendly associates, Very convenient. Will continue to use uhaul in the future, as I have for many years. Only problem I had was the mileage. I have never been charged in the past for mileage. My experience has always been unlimited miles. So it was a bit more expensive then I expected.
Valisa T.The Berlin location was excellent. It was not my first choice. I originally wanted a pick up in Parksburg PA. Due to no truck available after a weeks reservation, I was forced to find a truck somewhere. Berlin came thru as did Kirstine from Easton MD U-Haul main office.
Grant E.This particular truck was in need of maintenance. This was made KNOWN to me before I took it out, as I was there when it was returned by the last customer and he reported it to the team. The team at the location offered to find me a replacement if I wasn't comfortable taking it. As it turned out, it worked out fine. They were very helpful.
William A.Originally requested a 10' at Montego Bay, got told that reservation moved to Friendship but they had no clue as to what was going on, couldn't do anything to fix the reservation so I went to this one on main street and they were more than accommodating, Carolyn and her manager went above an beyond to get everything right and after getting shuffled around and then blown off by Friendship I don't see us renting a truck from anyone else than Main Street again. Thank You Main Street!
Philip S.Requested furniture dollies and they weren't available. Would be nice to know before driving three hours to the location that they do not have the equipment requested.
Alex R.i will be contacting storage facility JAN. 2023 to rent a larger storage unit for 12 months.
Paul S. | Overall ExperienceIsabell was great to work with.
Raymond J. | Overall ExperiencePersonnel friendly and competent. The gentleman most helpful in all aspects of the rental process. I feel the personnel went above and beyond expectations. I would definitely use again and most certainly positivity recommend. Thank you.
Judith S. | Overall ExperienceThe staff were awesome from day one. I had to do a emergency move to the area from out of state and they had thenspace to accomadate my household goods. The facility is easy to access and I never had one issue in the 14 months I was there.
Thomas S. | Overall ExperienceNothing
ROBERT C.This was the easiest process I have ever had to do
GARNETT M.Access hours were great (24-hour access) but the office hours were just until 3:30 PM on weekdays. I couldn’t stop by the office to check out after work. I wish I got refunded for the rest of the month that I didn’t use.
Joseph W. | Overall ExperienceWe had this storage unit for approximately 9 months. We never had a problem. There was one time that we didn't lock it properly and they promptly called us to let us know. We are very satisfied with this facility.
Marianna M. | Overall ExperienceFor some reason I could not get the online return to work
JOHN R.Isabel was so helpful. The U-Haul App wasn't working properly. Isabel assured me that she would update the U-Haul App after I return the rental, and she did. It was truly a great experience from the beginning to the end!
CASSANDRA L.Nothing
LARRY F.I really think that the fees are not fair to the consumer. I know that the truck was swept out because I saw someone that was helping me move do it. I was charged a cleaning fee. I dropped off after hours so could not get the truck inspected upon return. The fuel fee charged was ridiclous as I drove the truck 30 mmiles in total and was charged far more than expected for the gallon or two of gas used. Lesson learned not to use this location again. I have used U-Haul on many occasions at different locations and never felt ripped off before.
Wendy H.Service at the location was very good and professional, and the equipment as advertised. That said,, the uhaul app did not work to let me upload a photo of mileage/gas. It was very frustrating and not resolved, plus a 60 minute wait to get assistance. So the local center was good, the national presence not.
Peter M.I thought the rates were reasonable and the staff extremely courteous and professional. The locker, unit 204 appeared clean when we dropped off our property. Howevver, two months later, we returned and found the locker infested with stinkbugs. We had to throw a good deal of belongings away. I know the bugs did not come in with us, because the property came from within our old house. I suggest you inspect other units as well.
Joel M. | Overall ExperienceGreat people to work with
Art D. | Overall ExperienceGreat facility
KATHLEEN V.Good customer service
SYLVANUS T.We had a wonderful experience with the staff, the ease of moving things in and out, the cleanliness and location. The overall experience was wonderful and The staff was amazing. This being said, I would not rent here again because all of my stuff was ruined due to flooding. I am not sure at what point it happened during our stay, but when we went to move out, our mattresses and picture frames and anything in the ground had been water stained as if it had flooded. Nothing was usable. If you rent here or anywhere, buy the insurance. I didn’t expect this with a temperature indoor unit. The facility said they are not responsible for loss or damage.
Elizabeth M. | Overall ExperienceExcellent experience
William E.Very nice and helpful! Keep it up!
Timothy A.Isabell was very helpful in providing all of the information necessary. Check in and out was a smooth transition.
WILLIAM E.Professional Staff, helpful and Courteous, storage facility was very clean!
Lorraine S. | Overall ExperienceI am not happy that I needed to drive so far to pick up the truck. I reserved it plenty early so I shouldn't have had to drive so far to pick it up AND to add insult to injury I had to pay mileage. Your company should have either brought the truck to the location that I requested OR reimbursed me for the excess mileage. The staff was excellent at the Berlin location though.
KATHLEEN M.I wouldn't rent a fire extinguisher if I was on fire from the original location for my pick up. Zero Help, Could care less about helping I'm referring to the Friendship Exxon in Berlin MD. My rating are for the place I ended up getting a truck from, 9842 Main St Berlin MD, Complete opposite from the Exxon, Friendly, Helpful and gave crap unlike the first location,
STEPHEN M.Truck was very clean and service was very good.
Thomas A.I was very happy while using this facility. If I need to use a storage facility again I won’t hesitate to use this facility.
Edward P. | Overall ExperienceThis place is an absolute joke. I don't appreciate trying to be framed for damages to a building that were there prior to my arrival. Someone obviously new this dent was there because a flower pot was placed exactly in the spot that the camera sees the dent. They tried to say I hit the building so I'd pay to have it fixed.
JUSTINGREGORY C.Absolutely a positive experience and we’ve been totally satisfied
Bob M. | Overall ExperienceThe people were very nice and the process was easy. I would definitely recommend this location to others.
JOHN R.Just key box drop off, no office...took me a while to find the box...
ROBERT COMER B.Brian Kerrigan was a pleasure to work with during our move!
ARTHUR D.I selected a location closer to my home. However when checking my reservation was moved to a different location. Your on line system is broken.
Thomas M.All went well
Isabelle P.Truck was clean, however there was a leak in one of the tires that by the morning was completely flat. Repair service was dispatched relatively quickly given the area I was in. Online features and app features are extremely unreliable. I had to pick up after hours and was on the phone for an hour trying to get it sorted out. The equipment rental didn't show up on my account even though the customer service rep could see it on their end.
Jacob S.Lady at the counter was most helpful and polite. You should give her a raise.....Richard
Richard Q.Very helpful service!
Mark S.Store rep Ms. Debbie was so kind and friendly. Truck was clean and services were outstanding!
Jose Q.The only issue I had was trying to use my phone to pick up my rental.
Nyoka M.Excellent customer service. I had to make a few schedule changes and it was no problem at all. I will definitely be a repeat customer.
Lawrence P.Uhual should send the links quicker for vehicle pick up. To verify vehicle condition was sent to me 2 days after I used it. I took my own pics “just in case†anything would of happened.
Joel V.The attendant Debbie was very patient within all my concerns and answered all my questions making my first rental experience a uncomplicated. She gave me great advice to take photos incase of any problems that might be a concern at drop off. Debbie even asked me if I was having a complicated challenging move and showed her care for my wellbeing. I would recommend her location to anyone leaving that area.
Kenneth B.It was great, convenient and affordable, until the mouse problem began. Some of my stuff was ruined because of mouse poop and had to be thrown away. That was the reason I moved out.
JANET B. | Overall ExperienceThe U-Haul mobile app for my after-hours return of the truck to this facility did not work! Upon a 2nd after-hours trip back to this facility after having ascertained that the U-Haul mobile app had been correctly downloaded and installed; no go! BEWARE ... this mobile app pertaining to truck return in NOT DEPENDABLE. Additionally, usage of the app is extraordinarilly convoluted in every way possible; perhaps by design. Many complaints have been placed on record pursuant to this problem; yet nothing. That U-Haul corporate would do absolutelly nothing to scrap and invest in the development of a simple, easy-to-use app is disgusting. Their complacency pursuant to this ongoing problem speaks VOLUMES! As such, this is a slap in the face to all of the excellent U-Haul personnel 'in the trenches' on a daily basis providing the most excellent service possible at the point of sale and the point of return. As such, Isabel (more about her later) at this facility to which my truck was eventually 'returned', was forced to 'jump through hoops' and extraodinary time-consuming procedures in order to enable my truck return. What an extraordinary juxtaposition! Excellent service by U-Haul field personnel being thoughtlessly ompromised by U-Haul corporate indifference to a well-publicized and ongoing problem. It appears, on the surface, to be a case of depraved indifference on the part of U-Haul corporate; an anomaly which definately needs to be carefully investigated by the Interstate Commerce Commission. Back to Isabel! Wow! Due to all of the above, I was extraordinarilly impressed by her kind and patient handling of this entire truck return fiasco! Though never having actually met me face-to-face, she handled my truck return excellently and without incident. THE HELL WITH THE APP! Bravo Isabel! To all of the dedicated and excellent U-Haul field personnel far and wide: Bravo!! Continue in your excellence despite U-Haul brain-dead corporate indifference! Your excellent work ethic IS BEING RECOGNIZED!
Michael H.The unit was poorly lit and the door too small. At the end of a long narrow corridor causing poor and inconvenient access. Poor design causing the unit to be overpriced. Will not recommend.
JOSEPH C. | Overall Experience