Customer Reviews for Main Street Storage LLC
(U-Haul Neighborhood Dealer)

184 reviews

9842 Main St   Berlin, MD 21811

(410) 641-4012

Office Hours

  • Mon-Fri: 10 am–3:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 641-4012

9842 Main St
Berlin, MD 21811

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–3:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything I experienced was excellent, from the service representative to the cost and quality of my rental. Thanks for a perfect move!

Andrea McCarty 
Rating:
3.0

Customer did not leave a comment.

COLIN HOLDEN 
Rating:
5.0

Outstanding service - efficient, helpful and friendly. Will definitely recommend to anyone needing a storage unit.

Edmund Saums  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

Steven Ruby 
Rating:
5.0

Very responsive location. I didn’t have any issues from start to finish. This was my 2nd rental at this location and it was a great experience.

mark stevens 
Rating:
4.0

Customer did not leave a comment.

kenneth payne 
Rating:
5.0

Thank you.

Tony Moreau 
Rating:
3.0

Make sure we’re aware of buying insurance and getting the correct time to pick up the truck. We were on the phone for over 1 hour in order to open key box to pick up our key for truck. People were gone early from location as we were informed to come by 4 pm. Nobody was there as location was locked.

Larry Ziminski 
Rating:
2.0

I don't have an issue per se with the location, it has to do with the check-in process in particular. The app was a nightmare to use. It was not functioning properly and since the location was not open at 7am on a Sunday when we needed the truck, we had no alternative when the app was failing. It took us almost an hour to get some phone assistance and they would not accept both my and my wife's phone numbers, so we resulted in giving them our daughter's phone number just to get the process to go. What should have been a simple on-line check-in proved to be an hour long struggle. Also, we were quoted a price and a drop off location close to where we were moving. After we finally got the check-in done, it gave us a new drop off location that was 20 miles away. Then to add insult to injury, they were going to charge me $3 extra since we went over the allotted miles. I will never again use a remote U-Haul option. Unless I can have a human there to assist, I simply don't trust the current app system for getting a vehicle.

SCOTT YOUNG 
Rating:
4.0

Customer did not leave a comment.

Kelly Parker 
Rating:
4.0

Customer did not leave a comment.

Barry Diggins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve OConnor 
Rating:
5.0

Very well maintained, clean and very kind

Tonya Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steve Germeroth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Agyei-Mensah 
Rating:
5.0

Customer did not leave a comment.

Susan Noll 
Rating:
4.0

Customer did not leave a comment.

Dwight Dykes 
Rating:
2.0

No one was at this location to assist us even though the hours indicated were 9-3. We arrived at 855 and tried to pick up the truck via the app. The app kept hanging and kept asking us for 3 different people for U-Haul to call to verify that it was actually us renting the truck. When we finally got the code to get the key 40 minutes later, the key lock was frozen over. So now we had to figure out how to thaw the lock to spell the code that opened it. This entire experience was unnecessarily cumbersome and antiquated. U-Haul should really update their locations with more modern technology if they intend to allow locations to rent trucks but not have staff on site to assist. The representatives we spoke to at U-Haul customer service as well as via the chat feature did their best to help us and gave us our lost 40 minutes back. Please fix your app to make it more user friendly and more responsive to input provided. The app timed out on us and got hung up at least 4 times.

Brett Alverzo 
Rating:
5.0

The facilities and staff at the pick up and drop off locations were superb; they were courteous, helpful, friendly, and went out of their way to make this transaction as user friendly as possible. Now, as for the U-Haul "Ride share 24/7 app." it was a terrible experience. If I were asked to rate my experience using this app., I would use words that aren't suitable for printing. Furthermore, I would NEVER use U-Haul again or recommend it to a friend. Please keep personnel on site to handle rentals.

Lawrence Crabtree 
Rating:
4.0

Issue using mobile app not sure why you needed to verify who I was after all the photos I couldn’t reach anyone at the time of my rental which delayed me.

Jeff Coster 
Rating:
5.0

Customer did not leave a comment.

Peter Lee 
Rating:
4.0

Customer did not leave a comment.

John James 
Rating:
5.0

Customer did not leave a comment.

helen k francis 
Rating:
5.0

Everything went well,ty.

Edward Heine 
Rating:
5.0

Customer did not leave a comment.

CHARLES EVERETT 
Rating:
4.0

Joni, excellent to work with. Give her a raise. $$

Greg Rinier 
Rating:
4.0

Customer did not leave a comment.

Chuck Snyder 
Rating:
4.0

Ordered a 26’ truck and when we went to pick it up the lady said it wasn’t available anymore. That’s not a real good way to conduct business. I was planning on making 1 trip and had to make 2 at another date because the truck wasn’t big enough. Why bother reserving at truck then

dean allen 
Rating:
5.0

Rental went well, no issues.

Kevin Lyons 
Rating:
5.0

I was very satisfied with my storage unit. The office staff (especially Deborah) was very professional and friendly every time I was in there.

Tracey Trask  |  Overall Experience 
Rating:
4.0

Better customer service. Fill the truck up with gas!

jean dyer 
Rating:
5.0

Debra was extremely professional and very congenial! She made it a well informed and easy process for me as a first time renter. In a stressful time of moving she provided peace and even laughter. I will be using this location for all my future needs. Thank you!

Carrie Ghine 
Rating:
1.0

Tried to charge me for fuel when return with more then I got.

Paul Armstrong 
Rating:
5.0

Customer did not leave a comment.

Luna AFRAM 
Rating:
5.0

everything is fine for me

Oshane Campbell 
Rating:
5.0

Thankyou office staff!!

Murrie Wall 
Rating:
3.0

Original drop off was Friendship Exxon in Berlin, MD. This site no longer exists after a fire at the site. Your website is unaware of this status which wasted my time finding alternate site.

Robert Mackey 
Rating:
5.0

Customer did not leave a comment.

William Wild 
Rating:
1.0

I was charged the $25 cleaning fee.... I cleaned out the whole truck, it was even cleaner than when I picked it up. It would be nice to save some money, this was unfair.

Jordan Moyer 
Rating:
5.0

Customer did not leave a comment.

Lekeshia Whaley 
Rating:
5.0

Customer did not leave a comment.

LESLIE McJunkin 
Rating:
5.0

The employees was so awesome. They went above and beyond to make sure that I had a truck for that day on such short notice. Kudos to U-haul on Main Street in Berlin Maryland. You all ROCK!!

Lisa Savage 
Rating:
5.0

Customer did not leave a comment.

Brandon Gilbow 
Rating:
5.0

Nothing. Great service

Wayne Jones 
Rating:
2.0

The staff were friendly but I ran into problems with my rental not having a clear drop off location and then once I finally got a drop off location, the parking lot was cramped and the drop off box for the key was impossible to find. The hours were also limited so no staff were present initially to help me with the late afternoon drop off. However the next day when they were in the office, they were extremely helpful and stayed late so I could drop off the rental key after work.

Nicole Austin 
Rating:
5.0

Excellent location and the staff here were very helpful as they assisted in the mobile rental process and assured a smooth checkin/return. I would recommend Main Street Storage U-Haul to all in the Berlin / Ocean City area!

Randy Rippin 
Rating:
5.0

I originally rented from the Exxon and when i arrived, was told they don't open til noon. My meeting with the storage facility was at 11am. I Googled and found Main St Storage, drove over, and the front desk person (I think it was Isabella) was awesome. She honored my reservation; got me a truck and I was out the door in less than 10 mins. I made my appointment, and all was good.

cynthia scafide 
Rating:
5.0

Very friendly and helpful young lady checked me in and explained everything about the truck. Processed the return quickly and efficiently

Alan Rush 
Rating:
5.0

Deborah and Isabel of Main Street Storage were great ! They really came through for me. When I made my reservation with them for a 10 ft. truck to be picked up at 11:00 am I was politely informed that one may not be available that day but if not I would receive a phone call the night before from the U-Haul location where I would need to pick up the truck. Well since I didn't receive a call I went to pick up the truck at Main Street Storage but alas no 10 ft truck was available. I was told I needed to pick up the truck at the Grey's Corner U-Haul location (who apparently should have called me the night before but did not) not too far away so no big deal ... yet. However when I got to Grey's corner at 11:10 am I was told that no one there could rent me the truck and that the person that rents the trucks would not be in till somewhere between 12:00 and 12:30 ??? Now I have a problem as I needed to have the items I was moving to another location by 1:00 PM. So I called Main Street Storage to inform them of my dilemma ... BAM ! Deborah and Isabel to the rescue ! They told me to come back and they would take care of me with a larger truck at the same price ! Great Customer Service ! Thank You Both ! (BTW Grey's Corner is NOT recommended)

MICHAEL FLORE 
Rating:
5.0

The office person was helpful. The truck was great!

Christopher TAbb 
Rating:
5.0

Customer did not leave a comment.

Mark Lederach 
Rating:
5.0

The manager, Isabell, went out of her way to make a truck available for me. She even upgraded the truck size, at no additional cost, as the smaller truck was not available. Definitely reach out to them with any future rental needs.

GLENN DAVIS 
Rating:
4.0

Customer did not leave a comment.

Dennis Handel 
Rating:
4.0

I didnt move out my belongs was sold do to financial reasons .

Heather Collick  |  Overall Experience 
Rating:
5.0

Very friendly and helpful! Great service

Bunie Lewis 
Rating:
5.0

Customer did not leave a comment.

James Glenn 
Rating:
5.0

Very friendly staff. Prices just gotten too high.

Jeff Stopford  |  Overall Experience 
Rating:
5.0

Main Street Storage staff were helpful and courteous. The facility was clean and easy to access.

Debra Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Shockley 
Rating:
5.0

Customer did not leave a comment.

Rosanne Felice 
Rating:
5.0

The African American young lady working at the front desk was very, very pleasant and helpful

Andrea Ayres  |  Overall Experience 
Rating:
5.0

Awesome staff!

Tina Thaxton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael McClimans 
Rating:
5.0

Customer did not leave a comment.

Lauren Powell 
Rating:
5.0

Customer did not leave a comment.

Raymond Zalewski  |  Overall Experience 
Rating:
5.0

If you fall on hard times they will auction your unit. No matter your situation so make sure you can pay every month or you will lose everything. There's no grace period and no empathy. I lost my car home and job and my unit was sold. So I lost all my children items. I would recommend trying another place first.

Tatorya Williams  |  Overall Experience 
Rating:
5.0

Brian is very helpful and understanding. They are the best storage facility I've ever used

NAPOLEON CROWE  |  Overall Experience 
Rating:
5.0

The staff worked with me while I was going through a long distance move. They were very helpful and friendly. I highly recommend.

Janet Stephenson  |  Overall Experience 
Rating:
5.0

Thanks everything was great ☺️

Sherry Looney  |  Overall Experience 
Rating:
5.0

Very good experience.

Carrie Heath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell Beland 
Rating:
5.0

In the past I have rented from other storage facilities but Main St, Storage is the best !

Patrick Henry  |  Overall Experience 
Rating:
4.0

Admin guy needs more training as he couldn't answer some questions and had delays in printing up necessary receipts.

Martin Greenblatt 
Rating:
5.0

On line pick up did not work, had to wait till office opened. Was not at all impressed with that process.

Carl Richards 
Rating:
5.0

Customer did not leave a comment.

Karrie Back  |  Overall Experience 
Rating:
5.0

More trucks and trailers available

NAPOLEON CROWE 
Rating:
5.0

It was a please to deal with the staff at the Main Street Berlin, Maryland location.

Steven Scheiber 
Rating:
5.0

Customer did not leave a comment.

Brian Kight  |  Overall Experience 
Rating:
5.0

The Uhaul app did not allow me to pick up the truck after hours nor could I complete the drop off with the app. Poorly designed all previous data lost if back arrow is used to correct. VERY frustrating.

Thomas Munro 
Rating:
5.0

Customer did not leave a comment.

Kevin McNeil  |  Overall Experience 
Rating:
5.0

Never use the indian gas stations for picup or dropoff because they are LAZY use a repuatial location

Logan Clapsadle 
Rating:
5.0

Appreciate you and thank you

Marty Tankard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Osh Oshitoye 
Rating:
5.0

Customer did not leave a comment.

Edward Delgesso 
Rating:
5.0

We found the storage facility at Main Street Storage in Berlin, MD to be well maintained, clean and secure. We would highly recommend this storage facility to everyone. Thank you!

John Sandquist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leanna Wilson  |  Overall Experience 
Rating:
5.0

Very Friendly associates, Very convenient. Will continue to use uhaul in the future, as I have for many years. Only problem I had was the mileage. I have never been charged in the past for mileage. My experience has always been unlimited miles. So it was a bit more expensive then I expected.

Valisa Tolbert 
Rating:
5.0

The Berlin location was excellent. It was not my first choice. I originally wanted a pick up in Parksburg PA. Due to no truck available after a weeks reservation, I was forced to find a truck somewhere. Berlin came thru as did Kirstine from Easton MD U-Haul main office.

Grant Ebke 
Rating:
5.0

This particular truck was in need of maintenance. This was made KNOWN to me before I took it out, as I was there when it was returned by the last customer and he reported it to the team. The team at the location offered to find me a replacement if I wasn't comfortable taking it. As it turned out, it worked out fine. They were very helpful.

William Algeo 
Rating:
5.0

Originally requested a 10' at Montego Bay, got told that reservation moved to Friendship but they had no clue as to what was going on, couldn't do anything to fix the reservation so I went to this one on main street and they were more than accommodating, Carolyn and her manager went above an beyond to get everything right and after getting shuffled around and then blown off by Friendship I don't see us renting a truck from anyone else than Main Street again. Thank You Main Street!

Philip Sowers 
Rating:
4.0

Customer did not leave a comment.

Shelly Meachum 
Rating:
3.0

Requested furniture dollies and they weren’t available. Would be nice to know before driving three hours to the location that they do not have the equipment requested.

Alex Ruxton 
Rating:
5.0

Customer did not leave a comment.

JENNIFER STITELY 
Rating:
5.0

Customer did not leave a comment.

Patrick Doxzen 
Rating:
5.0

i will be contacting storage facility JAN. 2023 to rent a larger storage unit for 12 months.

Paul Schropp  |  Overall Experience 
Rating:
5.0

Isabell was great to work with.

Raymond Johnson  |  Overall Experience 
Rating:
5.0

Personnel friendly and competent. The gentleman most helpful in all aspects of the rental process. I feel the personnel went above and beyond expectations. I would definitely use again and most certainly positivity recommend. Thank you.

Judith Stein  |  Overall Experience 
Rating:
5.0

The staff were awesome from day one. I had to do a emergency move to the area from out of state and they had thenspace to accomadate my household goods. The facility is easy to access and I never had one issue in the 14 months I was there.

Thomas Saunders  |  Overall Experience 
Rating:
5.0

Nothing

ROBERT CANNADY 
Rating:
5.0

This was the easiest process I have ever had to do

GARNETT MAGNUSON 
Rating:
5.0

Access hours were great (24-hour access) but the office hours were just until 3:30 PM on weekdays. I couldn’t stop by the office to check out after work. I wish I got refunded for the rest of the month that I didn’t use.

Joseph Weiner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Thompson 
Rating:
5.0

We had this storage unit for approximately 9 months. We never had a problem. There was one time that we didn't lock it properly and they promptly called us to let us know. We are very satisfied with this facility.

Marianna Meyers  |  Overall Experience 
Rating:
5.0

For some reason I could not get the online return to work

JOHN ROE 
Rating:
5.0

Customer did not leave a comment.

RONALD MERRITT 
Rating:
5.0

Customer did not leave a comment.

JAMES CARDANY 
Rating:
5.0

Isabel was so helpful. The U-Haul App wasn’t working properly. Isabel assured me that she would update the U-Haul App after I return the rental, and she did. It was truly a great experience from the beginning to the end!

CASSANDRA LAWSON 
Rating:
5.0

Customer did not leave a comment.

Beverly Meadows  |  Overall Experience 
Rating:
5.0

Nothing

LARRY FULLEN 
Rating:
5.0

Customer did not leave a comment.

SOPHIA DOUNIS 
Rating:
3.0

I really think that the fees are not fair to the consumer. I know that the truck was swept out because I saw someone that was helping me move do it. I was charged a cleaning fee. I dropped off after hours so could not get the truck inspected upon return. The fuel fee charged was ridiclous as I drove the truck 30 mmiles in total and was charged far more than expected for the gallon or two of gas used. Lesson learned not to use this location again. I have used U-Haul on many occasions at different locations and never felt ripped off before.

Wendy Helmuth 
Rating:
4.0

Service at the location was very good and professional, and the equipment as advertised. That said,, the uhaul app did not work to let me upload a photo of mileage/gas. It was very frustrating and not resolved, plus a 60 minute wait to get assistance. So the local center was good, the national presence not.

Peter McNamara 
Rating:
5.0

I thought the rates were reasonable and the staff extremely courteous and professional. The locker, unit 204 appeared clean when we dropped off our property. Howevver, two months later, we returned and found the locker infested with stinkbugs. We had to throw a good deal of belongings away. I know the bugs did not come in with us, because the property came from within our old house. I suggest you inspect other units as well.

Joel Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PREZIOSO 
Rating:
5.0

Great people to work with

Art Dagostino  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELISSA POWERS 
Rating:
5.0

Great facility

KATHLEEN VAIL 
Rating:
5.0

Good customer service

SYLVANUS TIKUM 
Rating:
5.0

Customer did not leave a comment.

JAN ROSENTHAL 
Rating:
5.0

Customer did not leave a comment.

Kenneth Cranford 
Rating:
5.0

We had a wonderful experience with the staff, the ease of moving things in and out, the cleanliness and location. The overall experience was wonderful and The staff was amazing. This being said, I would not rent here again because all of my stuff was ruined due to flooding. I am not sure at what point it happened during our stay, but when we went to move out, our mattresses and picture frames and anything in the ground had been water stained as if it had flooded. Nothing was usable. If you rent here or anywhere, buy the insurance. I didn’t expect this with a temperature indoor unit. The facility said they are not responsible for loss or damage.

Elizabeth MCauliffe  |  Overall Experience 
Rating:
5.0

Excellent experience

William Egan 
Rating:
5.0

Very nice and helpful! Keep it up!

Timothy Altaner 
Rating:
5.0

Isabell was very helpful in providing all of the information necessary. Check in and out was a smooth transition.

WILLIAM EGAN 
Rating:
5.0

Professional Staff, helpful and Courteous, storage facility was very clean!

Lorraine Sturgis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen Patnode 
Rating:
4.0

Customer did not leave a comment.

ERICRUSSELL WHITE 
Rating:
5.0

Customer did not leave a comment.

KEVIN SKINNER 
Rating:
5.0

Customer did not leave a comment.

Casey Bennett 
Rating:
5.0

Customer did not leave a comment.

CHRISTY COOK  |  Overall Experience 
Rating:
4.0

I am not happy that I needed to drive so far to pick up the truck. I reserved it plenty early so I shouldn’t have had to drive so far to pick it up AND to add insult to injury I had to pay mileage. Your company should have either brought the truck to the location that I requested OR reimbursed me for the excess mileage. The staff was excellent at the Berlin location though.

KATHLEEN MILLER 
Rating:
5.0

I wouldn't rent a fire extinguisher if I was on fire from the original location for my pick up. Zero Help, Could care less about helping I'm referring to the Friendship Exxon in Berlin MD. My rating are for the place I ended up getting a truck from, 9842 Main St Berlin MD, Complete opposite from the Exxon, Friendly, Helpful and gave crap unlike the first location,

STEPHEN MACK 
Rating:
3.0

Customer did not leave a comment.

Elliot Layton 
Rating:
5.0

Truck was very clean and service was very good.

Thomas Andrews 
Rating:
5.0

Customer did not leave a comment.

GARY MANN 
Rating:
5.0

I was very happy while using this facility. If I need to use a storage facility again I won’t hesitate to use this facility.

Edward Pinto  |  Overall Experience 
Rating:
5.0

Absolutely a positive experience and we’ve been totally satisfied

Bob Meade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Selcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette Trimper  |  Overall Experience 
Rating:
3.0

It was great, convenient and affordable, until the mouse problem began. Some of my stuff was ruined because of mouse poop and had to be thrown away. That was the reason I moved out.

JANET BASHORE  |  Overall Experience 
Rating:
2.0

The unit was poorly lit and the door too small. At the end of a long narrow corridor causing poor and inconvenient access. Poor design causing the unit to be overpriced. Will not recommend.

JOSEPH CHICO  |  Overall Experience 
No reviews have been submitted for this location.

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