Customer Reviews for Main Street Service And Sales
(U-Haul Neighborhood Dealer)

3,962 reviews

45 N Main St   Layton, UT 84041

(801) 544-3268

Location Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 6 am - 9 am

Services at this Location:

Contact Us

(801) 544-3268

45 N Main St
Layton, UT 84041

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 6 am - 9 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paula A. 
Rating:
5.0

Customer did not leave a comment.

Philip J. 
Rating:
5.0

Customer did not leave a comment.

Chelsea L. 
Rating:
5.0

This location it's small and vintage with an excellent service!

MARIA J. 
Rating:
2.0

My recent experience with Uhaul: I refilled the gas to half tank (as directed at check in); however, the employee made it a point to place more gas into it because he felt like it was below the half tank. He placed less than 2 gallons ($7.00 approx.) into the vehicle and then charged me for it. Was this necessary or important? Additionally, I called the Uhaul vendor and explained that I would be about 1 hour late due to traffic. The Uhaul vendor mentioned that anything over 1 hour would require additional payment of an entire day. When questioned why, the vendor explained that it is Uhaul's policy. The vendor conceded that no other individuals had reserved the van and that I did not inconvenience/compromise other customers moving plans; however he still charged me for another entire day. Was this necessary or important? It would appear in this situation Uhaul simply cares more about squeezing every last penny out of their customers. Good bye Uhaul, as I will take my business to more reasonable and understanding moving vendors in the future. Moreover, I will ensure that everyone in the sound of my voice learns from my experience.

Darren J. 
Rating:
5.0

Customer did not leave a comment.

Eve T. 
Rating:
5.0

Customer did not leave a comment.

Jeff A. 
Rating:
5.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

Lower the rates and add cruise control to the trucks. Hello its that type of world now.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Brock M. 
Rating:
5.0

The folks at the pickup location were friendly, knew their business, and were easy to work with.

neal H. 
Rating:
5.0

Customer did not leave a comment.

ken S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

Paula A. 
Rating:
5.0

Customer did not leave a comment.

Zack B. 
Rating:
4.0

Owner honestly thinks he walks on water. Not a pleasant person, extremely cocky.

todd P. 
Rating:
5.0

Customer did not leave a comment.

Glen R. 
Rating:
3.0

Customer did not leave a comment.

Spencer M. 
Rating:
5.0

No trouble. Pick up and drop-off was great.

joseph B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Make it free!

KENNY D. 
Rating:
4.0

Staff is friendly, courteous and very helpful.

Lou T. 
Rating:
5.0

Customer did not leave a comment.

matthew H. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
3.0

Great customer service!

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

Dora F. 
Rating:
5.0

They were super friendly to me, best experience I've had with Uhaul :)

Blanca P. 
Rating:
5.0

Great Friendly service and very fast.

Fred K. 
Rating:
5.0

Keep up the good work---Thank you---

John P. 
Rating:
5.0

No improvements recommended . These owners are always on top of everything anytime I have rented from this location .

lorraine F. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Your web experience is deplorable. The amount of extra garbage you try to upswell leads to getting so frustrated that you make errors in booking just to get out of the experience

robb L. 
Rating:
5.0

Excellent service as always! This location does an Excellent job and is extremely friendly and organized!!! Thank You! Lance F.

Lance F. 
Rating:
4.0

Wish they had more options.

Tracy T. 
Rating:
5.0

Short wait time, easy turn in, friendly staff….everything anyone would want out of a truck rental experience

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

BRYCE F. 
Rating:
5.0

Great rental

dougles H. 
Rating:
5.0

Nothing. Experience was perfect!

Omar G. 
Rating:
4.0

Everything was great.

BRANDON O. 
Rating:
4.0

Can't think of anything

larry M. 
Rating:
5.0

Customer did not leave a comment.

Brinton W. 
Rating:
5.0

Amazing customer service! We are a military family and have moved a lot. This location provided us with some of the most helpful and kindest customer service that we have ever experienced.

Jennifer B. 
Rating:
3.0

Customer did not leave a comment.

PERRY H. 
Rating:
5.0

Great and very helpful people

jerry G. 
Rating:
5.0

Best experience with U-Haul ever! Had an issue with the truck I reserved they let me know and handled it and took care of any issues and communicated so well with me. Very impressed and thankful

James T. 
Rating:
5.0

Drop off was super fast and efficient!

Barbara G. 
Rating:
5.0

Great help and great service

Mark W. 
Rating:
5.0

Great service at this location. The managers were very curteous and helpful. The van was clean and well-kept. One suggestion (which might not even be possible at this location) of something that might take this site to the next step for me would be some flood lights and/or cameras in the parking area to make it feel like a more secure place to leave a car. Thank you!!

Crystal L. 
Rating:
5.0

These guys are great. Always very helpful and knowledgeable. They make it easy and I would absolutely recommend them anytime.

Brad A. 
Rating:
4.0

Have a bigger selection of truck sizes available. It was raining and we had to get a truck with no top or cover. thanks

Ralph J. 
Rating:
5.0

Quick, easy and friendly. We will be back.

steve J. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

I wouldn't change anything these guys are awesome, super fast and efficient.

Tom P. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

Very convenient to me and very pleasurable people to work with. I'll be going back to them again

DAVE R. 
Rating:
5.0

Customer did not leave a comment.

Don O. 
Rating:
5.0

The workers at this location are awesome great customer service

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

They have all the gear I need when I need it. They are very professional and install everything correctly.

Joseph T. 
Rating:
5.0

Awesome service!! Thank you!!

Christopher M. 
Rating:
5.0

Vehicle was ready when I arrived and I was leaving within 10 minutes. I received training on the equipment too.

Jay F. 
Rating:
5.0

We were very pleased with the service we received. Nick was very helpful.

Anthony B. 
Rating:
5.0

Always fast and efficient! A pleasure!

Joe D. 
Rating:
5.0

We are grateful to have you in the neighborhood. It made our moving easy. Thank you for your kindness and good customer service.

duzida C. 
Rating:
5.0

Just keep it up. Thanks for all you do.

darren R. 
Rating:
5.0

Customer did not leave a comment.

heather H. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Paula A. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD P. 
Rating:
4.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

No issues, concerns or problems. Everything went smoothly and the service was excellent. Easy pickup and dropoff. Equipment functioned perfectly and got the job done.

Kylie K. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
3.0

Customer did not leave a comment.

onosai E. 
Rating:
5.0

Their computer system is slow but I like the customer service. Cordial and prompt.

Timothy Y. 
Rating:
5.0

Customer did not leave a comment.

LANCE W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
5.0

Most Excellent !!

PERRI K. 
Rating:
5.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

I highly recommend this rental location because the equipment is always clean and checked for safety. I have dealed with Kevin and Nick for years and trust them completely.

denny A. 
Rating:
5.0

Customer did not leave a comment.

Sandra V. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
1.0

Person at pick up was rude and unhelpful.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

evan A. 
Rating:
5.0

Fast, Courteous, Efficient, Friendly

Ilene S. 
Rating:
5.0

Staff was very friendly and helpful. The process was quick and they came out to check the return for me.

BAYLEE C. 
Rating:
5.0

Customer did not leave a comment.

craig S. 
Rating:
5.0

The service we receive from your location was very friendly on renting and returning the vehicle. Keep up with your awesome service,

BARBARA Y. 
Rating:
5.0

The location I rent a U-Haul is always very professional. The truck is always clean and ready to go. I recommend them highly.

becky H. 
Rating:
5.0

Easy and fast service. Much appreciated with my very busy schedule!

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

The original pickup location was Hill Field Storage. The lady there was EXTREMELY rude and unhelpful. I had to refuse to leave in order to get any help as to where to pick up the trailer. She just kept saying,, not here.

Daryl F. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

Not over charge I took pictures of the mileage and gas gage for proof it was exactly on the half mark for the gas leaving and when returned and you charged me 4.00 for a gallon of gas, not cool to take advantage of the customer on gas!

bonnie B. 
Rating:
5.0

Had to turn left off of Main into parking lot, but they cannot help local traffic

Alton J. 
Rating:
5.0

Customer did not leave a comment.

Sheila H. 
No reviews have been submitted for this location.

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