Comentarios del cliente para Main Street Motors

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Main Street Motors

Grado total:

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lashawna C. en

Grado:

The man said the gas hand was on a half of tank but i took a before and after picture of the gas hand and the mileage and the gas hand wasn't on half. So when i return the truck i put it back just like it was in the picture. If i didnt take the picture they was gonna charge me for not putting the gas back like it was.

Nancy H. en

Grado:

El cliente no dejó un comentario.

Kerry H. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

El cliente no dejó un comentario.

Cynthia C. en

Grado:

Have wifi available when you return the equipment. It makes it so much easier to do the internet check-in, when the location is closed. That was the only way to return it. Thanks Cyn

Cin K. en

Grado:

El cliente no dejó un comentario.

Larry S. en

Grado:

El cliente no dejó un comentario.

Vickie F. en

Grado:

El cliente no dejó un comentario.

Matthew L. en

Grado:

Owner worked with me! I worked n moved same time! He was understanding that I needed truck xtra hours he helped us out!

Larry S. en

Grado:

El cliente no dejó un comentario.

whitney S. en

Grado:

El cliente no dejó un comentario.

Chya C. en

Grado:

The lot was a 24 hour lot, pretty easy to access, but needs to have more lighting, I dropped the truck off after hours, which was convenient. But the lot was a little dark.

Vera R. en

Grado:

El cliente no dejó un comentario.

Briana C. en

Grado:

I was overcharge for mileage we didn’t drive and it cost us an extra 40$

Susan L. en

Grado:

It took 2 people to close the back door. It was the farthest pick up place from me. I had to drive 20 minutes from my house to pick it up and another 20 minutes to return it. The truck had no shocks at all. The least little bump felt like you was hitting a giant hole in the road. Shook the whole truck. Transmission kept changing gears while driving at highway speeds. Had over 106,000 miles on it. Worse haul I’ve ever rented.

Jeffrey D. en

Grado:

I had to drive 60 miles out of my way because my reservation was not honored at the original location. The trailer insides was dirty with mud that I had to clean out before using. Bad experience

Theresa T. en

Grado:

Was on pho e with someone sat there for 10 mins while he had a personal call. The Uhaul vents were falling outthat night went to turn head lights on and they fell back in the dash. I had to reach up behind the dash to push them back in to place. Dropped it off same night after putting gas in next day i see im charged for gas. Im glad i took a picture of the gauge waiting to hear back about my refund will never use thwm again

Helen K. en

Grado:

El cliente no dejó un comentario.

Maenzanise H. en

Grado:

El cliente no dejó un comentario.

clay E. en

Grado:

Good people that stick to what they commit to.

Conrad T. en

Grado:

Takes way too long to check out. That appears to be primarily due to the software system not the person at the location. The bit on my phone took an extraordinarily long time to process and it did not seem much better on his computer.

Harlan M. en

Grado:

El cliente no dejó un comentario.

NANCY C. en

Grado:

Service was great! Trailer was older, patched spots from former damage, need newer trailers. I worried floor might fall out.

david S. en

Grado:

Person checking the equipment was nice but failed to outline the after hours check in requirements so an extra day charge was attempted. uhaul is reviewing and it appears all will be addressed. Just unnecessary stress

Mary M. en

Grado:

El cliente no dejó un comentario.

Byron O. en

Grado:

El cliente no dejó un comentario.

everett L. en

Grado:

The man working there was not friendly at all

Byron O. en

Grado:

Not everyone has data, minutes, and a smart phone to do some of the things that I was asked to do.

Clayton C. en

Grado:

For start, you could fix the digital mile gauges inside the units. Secondly follow through with procedure clearly underlined in the process of renting with Uhauls company.

Sylvia M. en

Grado:

Charged me 20.00 because I didnt get online to show i returned....they did not tell me...said I should read the contract..just wrong

Demi P. en

Grado:

The guys were great, but it was a not so great area.

Michael F. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

El cliente no dejó un comentario.

Carolyn N. en

Grado:

El cliente no dejó un comentario.

Angela F. en

Grado:

El cliente no dejó un comentario.

Bryan D. en

Grado:

Great, fast service as always!

BILL S. en

Grado:

El cliente no dejó un comentario.

LEEANN J. en

Grado:

Hours are too limited.

Dawn B. en

Grado:

El cliente no dejó un comentario.

Kathryn O. en

Grado:

I was doing some price comparisons on line via my smart phone and I chose Uhaul because they had the best rates. So from there, I reserved a 26’ truck and the website offered me the option to make a reservation using my smart phone with the added benefit of being able to pick up my truck outside of the normal business hours. Although at first it was slightly confusing, I base this mainly on my inability at times to navigate thru the new age of technology but more so, unfortunately, on the lack of “what to expect” information that the customer service representative who called me (right on time as stated they would) to confirm my reservation. I believe that this might have been an oversight on her part due to the initial confusion of changing what location that the size of truck I requested would be available at. Regardless, she was very kind and apologetic with the changes that needed to be made. However, the change in the location of the truck added extra mileage onto my trip and at .41 a mile PLUS a ridiculous $25 cleaning fee (that was not needed whatsoever), tends to add up real quick. So for that error on Uhaul’s part, the location slip up, I’m not as pleased as I would have liked to have been in order to recommend them, let alone use them again. If Uhaul would like to reimburse me some money for mileage, then that would be all together a different story.

Blake K. en

Grado:

Very easy to drop off!

Danny B. en

Grado:

El cliente no dejó un comentario.

Will J. en

Grado:

See pick up comment

Tammy R. en

Grado:

El cliente no dejó un comentario.

MARK S. en

Grado:

El cliente no dejó un comentario.

richard M. en

Grado:

Trailer Leaned to 1 side like the suspension was going out.

Joel B. en

Grado:

El cliente no dejó un comentario.

amber B. en

Grado:

Amazing experience needed something last minute at almost closing time and was taken care of highly recommend

shawn C. en

Grado:

El cliente no dejó un comentario.

troy G. en

Grado:

El cliente no dejó un comentario.

joephes B. en

Grado:

El cliente no dejó un comentario.

Kenneth J. en

Grado:

Made the request for the W. Parrish Avenue location and when I got there, they did not have what I reserved! Had to go to the Second St location and the man there really didn’t know what he was doing!

alane T. en

Grado:

They have DISGRACEFUL customer service. The reps there will raise their voice, accuse you, and are absolutely awful at talking to customers. They are AGAINST you and will not find a solution for you. And if you have an issue with the bill, be prepared to get a 'talking to'.

Kyle B. en

Grado:

El cliente no dejó un comentario.

Belinda O. en

Grado:

He lied about the fuel been low. And the truck needing cleaned after I use it. I took pictures.??????

Jared P. en

Grado:

El cliente no dejó un comentario.

Jason M. en

Grado:

Only issue with the truck, was a constant pull to the right. not horrible, but not ideal for a long haul.

Jerry B. en

Grado:

We were very happy with the service we received from Main Street Motors. We will go there again when we need another truck.

Dustin D. en

Grado:

El cliente no dejó un comentario.

larry J. en

Grado:

I didn't like that the dolly and blankets were in the way. I had my own dolly and didn't need the one in the truck but if I tried to move it out of my way I would be been charged because it wouldve broken the zip tie.

Derrek B. en

Grado:

We had to travel to two different locations to pick up our truck. So called automated system sucks. Didn’t happen like the uhaul website says it does. Had to make 5 phone calls to get my truck that I reserved a month prior to. Way to go uhaul.

Matt M. en

Grado:

El cliente no dejó un comentario.

Adam B. en

Grado:

El cliente no dejó un comentario.

Thomas H. en

Grado:

El cliente no dejó un comentario.

Betty B. en

Grado:

El cliente no dejó un comentario.

Timothy J. en

Grado:

El cliente no dejó un comentario.

David E. en

Grado:

The truck I rented needs a front end job. Lot of oversteer needed to keep it in a straight line. Perhaps because it is over 20 years old. Also running boards on the E450 model would help people with disabilities to get in and out of the cab.

Angelia M A. en

Grado:

El cliente no dejó un comentario.

David E. en

Grado:

I was charged by the dealer 100 dollars more than on Uhaul.com. I still am not sure how much you are charging me.

Jared L. en

Grado:

El cliente no dejó un comentario.

Jasmine J. en

Grado:

Picked up a 10' truck that had roaches in the back. Had to sweep out truck before we could load it. Picked up ~3:30PM and received a call at 9:30AM when I was sweeping out the truck. I was told other customers were waiting for the truck and I needed to return it asap. I returned the truck even though I wasn't done with it and was under the impression that I had paid for a day. When I arrived at the car lot, the next customers were waiting and drove off in the U-Haul before I even left in my personal vehicle. The truck was never checked and yet I received a $50 cleaning fee. All we moved were mattresses to storage to make room for the Christmas tree. The car lot said we had animals in the truck. We have no pets. I was told they have pictures of two places that required mopping in the truck. Yet no one could provide the pictures to me. I guarantee they charged me and the next customer $50 cleaning fees. They do what they want. I agreed to pay ~$45 for the rental. Instead I was charged $101 plus an additional $57 hold was placed on my checking account for nearly a week. The hold has finally been released today. I reached out to Customer Service to dispute the cleaning charge last week... She said she can't get ahold of the car lot to make a decision. Their phone rings fine for me. This car lot does what they want. And I would have never noticed the excessive charges had I not checked my bank account. Very sneaky and unprofessional. Still waiting to get the unjustified $50 cleaning fee refunded. Never again. Never this car lot. Lesson learned. Watch your bank account if you choose to do business here.

Blanche B. en

Grado:

El cliente no dejó un comentario.

Henry C. en

Grado:

Location took too long to rent. Drove all people behind me crazy. Trailer was dirty. Bad axel. Trailer felt like it was dragging. Had to sweep out trailer.

ANDREA H. en

Grado:

To not make me drive over an hour away from where I wanted delivered.

William P. en

Grado:

El cliente no dejó un comentario.

TRARONDALPH G. en

Grado:

El cliente no dejó un comentario.

William H. en

Grado:

No improvement needed. Really outstanding customer service!

Anne P. en

Grado:

Ridiculous! I was charged over $500 and my sister rented a larger truck from Penske for $150 and unlimited miles! Then they charged me a $30 gas refill charge on top of the price for the gas! Never again!

Leslie L. en

Grado:

complete maintenance on this truck. it should not be in service in its current condition.

bryan D. en

Grado:

El cliente no dejó un comentario.

Clarence C. en

Grado:

El cliente no dejó un comentario.

CARLA C. en

Grado:

I was charged two transactions from my account. I think I was over charged.

David G. en

Grado:

El cliente no dejó un comentario.

Joshua S. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

El cliente no dejó un comentario.

Larry S. en

Grado:

El cliente no dejó un comentario.

BJ B. en

Grado:

Everything was great from pickup to dropoff

Samuel S. en

Grado:

The trailer I rented had multiple leaks in it. I drove 8 hrs in the rain and most of my cargo was wet when unloading.

Phillip M. en

Grado:

Very helpful staff. Have rented from them twice now, and will use them again when needed.

Terry M. en

Grado:

El cliente no dejó un comentario.

Yvonne M. en

Grado:

El cliente no dejó un comentario.

Veralyn N. en

Grado:

We ordered a 10 foot truck a week ago. When we went to pick it up, there wasn’t one. We ordered another for the following week. They had one and we completed our moving a week late. Not happy. Not sure why we tried again with the same company. First experience with UHaul. At least it was available the second time.

angela M. en

Grado:

El cliente no dejó un comentario.

NATALIE C. en

Grado:

El cliente no dejó un comentario.

Charles D. en

Grado:

El cliente no dejó un comentario.

Belinda Jane O. en

Grado:

Too expensive

Cheryl S. en

Grado:

El cliente no dejó un comentario.

Irene H. en

Grado:

Vehicle was in great condition and easy to drive and load with furniture. Love the convenience of on-line rental and return. This is my second rental from this location in 60 days, and I’ve been very happy with both. Highly recommend!!

Jeff C. en

Grado:

El cliente no dejó un comentario.

Scott P. en

Grado:

El cliente no dejó un comentario.