Customer Reviews for Main Street Auto LLC
(U-Haul Neighborhood Dealer)

216 reviews

1725 E Main St   Albert Lea, MN 56007

(507) 320-3008

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(507) 320-3008

1725 E Main St
Albert Lea, MN 56007

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gary Bergeson 
Rating:
5.0

Making sure that they have a better way to know that they are a U-haul location. Was not sure just by the address given that the location was to right place to be.

Meghan Kratz 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mitchell 
Rating:
5.0

Kind of confusing where to go to pickup trailers at first but otherwise great experience

GERBER JOSEPH 
Rating:
5.0

The gentleman who got me set up was absolutely amazing and helped out and made sure I was set up and had everything I needed and wasn’t charged for something I didn’t need!

Melissa Stultz 
Rating:
5.0

Customer did not leave a comment.

WILLIAM GLOWAC 
Rating:
5.0

None

Kevin Davis 
Rating:
5.0

Guys at the dealership were great! Would recommend to anyone needing a Uhaul trailer. A+ Thank you

CHRIS BARKS 
Rating:
1.0

Horrible U haul experience. First and one time user. Do not recommend. My experience consisted of having my overall travel increased by over 150miles, changes to pickup location and “acceptable” delivery location with little to no advance notification, and being informed that if I don’t take the trailer to their specified (revised) drop off location (which changed via email… an hour after I started driving) I would potentially be charged 100s of dollars. I know the individuals that work at these locations/branches are not at fault and they are likely victims of the system no different than myself; the failure is the U Haul logistics system. If the use of their product is unavoidable, plan on setting your expectations low and watch your app, text messages, and emails… while legally driving. I’ve personally told 3 people today of my poor experience today and will share my story with emphasis to anyone that will listen. I will avoid using U haul in the future at all expense and will recommend that others do similarly. I would recommend to use local (non-corporate) rental providers instead…. Spending the extra $$$ would have saved me hours, miles, money, and frustration.

Michael McIntire 
Rating:
5.0

Employees wry helpful. Easy transaction. Definitely rent from there again

BARBARA CONNOR 
Rating:
5.0

Customer did not leave a comment.

Katherine Pratt 
Rating:
4.0

Moving blankets were left in the trailer and it was full of dirt.

Danielle DeVange 
Rating:
5.0

The only negative is I booked 3 days but only needed 2 and didn’t get a credit.

Anthony Tovar 
Rating:
5.0

Fix the radio.

Barbara Watchorn 
Rating:
5.0

Easy access to this location and very friendly staff

Shannon Cox 
Rating:
5.0

Customer did not leave a comment.

James Robertson 
Rating:
5.0

Customer did not leave a comment.

Duanne Hanschildt 
Rating:
5.0

Excellent service by excellent people. Please put up a large sign so customers know where to go. The rentals are not attached to the building. The rental office is at the car dealership, the next building over.

DON MILLER 
Rating:
5.0

Main Street Auto in Albert Lea MN is where I rented my truck from. I booked a reservation. They had what I needed. The truck was clean and worked great. The staff was super friendly. Moving can be stressful but the Uhaul rental went very smooth.

Brad Vangen 
Rating:
1.0

Customer did not leave a comment.

Maria Soto 
Rating:
4.0

Customer did not leave a comment.

Gary Forsythe 
Rating:
4.0

Customer did not leave a comment.

Ione Hedges 
Rating:
5.0

Customer did not leave a comment.

Mori Hagen 
Rating:
5.0

Customer did not leave a comment.

Nelson Merritt Becker 
Rating:
5.0

Easy return

HAROLD RANGER 
Rating:
5.0

Customer did not leave a comment.

MARK LIGHT 
Rating:
4.0

People on-site are great but it is not clear that the actual rentals take place at the used car lot next door. There is a main building by all hte rentals that looks to be the Uhaul store that is not clearly marked but has a sign that says it is closed. Just put up more signs to limit confusion.

Jack Longress 
Rating:
5.0

Customer did not leave a comment.

Terry Sweeney 
Rating:
5.0

Customer did not leave a comment.

Deb Tech 
Rating:
3.0

Need better signage on where the key drop off box is and where to return the trucks

Jeffrey Cookle 
Rating:
5.0

Customer did not leave a comment.

barbara johnson 
Rating:
5.0

Customer did not leave a comment.

barbara johnson 
Rating:
5.0

Customer did not leave a comment.

Victoria Hueneman 
Rating:
5.0

Customer did not leave a comment.

Victoria Hueneman 
Rating:
5.0

Customer did not leave a comment.

Chad Mines 
Rating:
4.0

Customer did not leave a comment.

Gail Temple 
Rating:
5.0

Awesome customer service 👏 Thank you 😊

JAMES FISCHER 
Rating:
3.0

Customer did not leave a comment.

Samantha Knutson 
Rating:
5.0

Customer did not leave a comment.

SUSAN MOORE 
Rating:
5.0

Customer did not leave a comment.

STEPHEN KIM 
Rating:
5.0

Customer did not leave a comment.

Nancy Minehart 
Rating:
3.0

Customer did not leave a comment.

Timothy Morse 
Rating:
3.0

Had a friend drop off the tow dolly.

Todd Nelson 
Rating:
1.0

No one answered the phone that my return instructions said to call. The signs for the return didn’t make sense until we see this little sign in the half covered window. Drop off far from the key drop off. Disappointed. Always have had good luck with U-Haul.

Sonja Keltgen 
Rating:
5.0

Excellent customer service in Albert Lea.

Jay Blouin 
Rating:
5.0

Customer did not leave a comment.

brody jensen 
Rating:
5.0

Customer did not leave a comment.

Stephen Cole 
Rating:
5.0

Customer did not leave a comment.

Tracie Bellrichard 
Rating:
5.0

Awesome job!!!

DENNIS DIESER 
Rating:
4.0

Could not find Dropbox.

Edward Chapman 
Rating:
3.0

The u-haul equipment isn’t in the same lot as the business who manages it. So we had a little trouble locating the correct building, and there was a lot of large construction/landscaping equipment in the same lot as the trailer.

Angela Elliott 
Rating:
5.0

Customer did not leave a comment.

MAMIE YOUDERIN 
Rating:
5.0

Customer did not leave a comment.

Jeff Hovland 
Rating:
2.0

Customer did not leave a comment.

Patrick Ziems 
Rating:
5.0

Customer did not leave a comment.

Abigail Weidner 
Rating:
5.0

Cole was extremely helpful and provided accurate information about availability, etc.

WILLIAM MOEN 
Rating:
5.0

Such a hassle free rental!!! Great customer service!

James LOUIS BROSSARD 
Rating:
4.0

Staff was friendly, received the equipment with less than 1/4 tank of fuel and the box portion was dirty

JAMES BRAULIK 
Rating:
5.0

The Albert Lea location where we returned the truck was very friendly and helpful as well.

Grant Crenshaw 
Rating:
3.0

Customer did not leave a comment.

Steven Skramstad 
Rating:
5.0

Customer did not leave a comment.

david anderson 
Rating:
5.0

This was the best uhaul location I have dealt with, he was friendly and helpful.

Erica Treague 
Rating:
5.0

Great Service & Trailer, Very friendly people Thank You!!!!!!!!!

Matthew Gordon 
Rating:
5.0

Customer did not leave a comment.

Kris Burkey 
Rating:
3.0

Paid for moving blankets that were not provided. trailer was a foot full of snow, then discovered it was full of leaves and branches beneath the snow. Fender was crushed in on trailer. Would like my money back for the moving blankets, its the second time Uhaul has ripped me off for those.

Jennifer Wood 
Rating:
3.0

The person on-site was very helpful when trying to work with UHaul Customer Support proved close to worthless. He wasn't informed about the truck transfer by the time we called him by UHaul, but he was willing to work with us directly rather than through Customer Support.

Alphonse Littlejohn 
Rating:
3.0

Customer did not leave a comment.

Elton Carter 
Rating:
1.0

equipment was not checking in at the time of drop-off. Rep didn't know how to handle return. would not recommend using U Haul !!!!!!! U haul as a company sucks big time !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

STEVE STEELMAN 
Rating:
5.0

Everything was perfect.

George Abrego 
Rating:
1.0

Customer did not leave a comment.

Madison Parks 
Rating:
5.0

Cody was very helpful and professional service. Great Uhaul location.

TIM MATSON 
Rating:
5.0

Customer did not leave a comment.

Daniel Nelson 
Rating:
3.0

Delay in payment for towing u-box trailer after being returned.

Audrey Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Jeremy Steele 
Rating:
5.0

Customer did not leave a comment.

Paul Dunn 
Rating:
4.0

Customer did not leave a comment.

Mike Martin 
Rating:
5.0

Customer did not leave a comment.

Donald Holst 
Rating:
4.0

Customer did not leave a comment.

rhonda dietrich 
Rating:
4.0

Customer did not leave a comment.

William English 
Rating:
5.0

Customer did not leave a comment.

Angela Wagner 
Rating:
5.0

Great place to rent from . I've rented several times.I strongly recommend them. 😎

ERIC MEYER 
Rating:
5.0

Customer did not leave a comment.

susie peterson 
Rating:
3.0

Customer did not leave a comment.

Jamie Stephenson 
Rating:
5.0

Customer did not leave a comment.

Michael peterson 
Rating:
4.0

Customer did not leave a comment.

Annette Willert 
Rating:
5.0

Customer did not leave a comment.

Marcus Reese 
Rating:
5.0

Customer did not leave a comment.

Frank Wyant 
Rating:
5.0

Customer did not leave a comment.

Kevin Doyle 
Rating:
3.0

Customer did not leave a comment.

susie peterson 
Rating:
4.0

Customer did not leave a comment.

Karen Church 
Rating:
3.0

Lock box did not work, Switch to large truck, that location was helpful. Truck handled terribly bounced for 3 1/2 hours. Whole process was filled with hassles, will avoid using in the future

Linda Doyle 
Rating:
5.0

They came out help me get it all hooked up. The trailer was clean and pull really good. I didn't even know it was back thereit pulled so well. The guys are friendly and helpful.

Larry Johnson 
Rating:
5.0

Customer did not leave a comment.

Dakota Wangsness 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Falk 
Rating:
3.0

It was rather difficult to figure out where to go. Didn't seem like there was anything other than 24/7 options and since we were directed by signs to the back of the building, there was no one there to see we drove up.

Lauren Zoerman 
Rating:
5.0

Customer did not leave a comment.

Jamesq Moore 
Rating:
5.0

Customer did not leave a comment.

KIM NYSTEL 
Rating:
3.0

Not charge me twice

Alexander Johnston 
Rating:
5.0

Price

Cheri Salthe 
Rating:
5.0

Customer did not leave a comment.

Jeff Oelke 
No reviews have been submitted for this location.

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