Comentarios del cliente para Main Stop

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Main Stop

Grado total:

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Tammy P. en

Grado:

The location your company told us to drop the trailer to was a long narrow road hardly wide enough for a single car let alone a van with a trailer. when we got to the gps location all there was were homes no signs of any uhaul dealer. after a good 45 minutes a lady did answer just to tell us that she is not a uhaul dealer and has been out of business for over a year.She also told us that the uhaul company was told a year ago the same thing. When we called the 800 number all we got was the phone ringing and ringing. we called the dealer who rented the trailer from again there was no answer.we then looked up the nearest dealer who was helpful and we dropped the dam thing there. a day or two later we finally got hold of the dealer that rented us the trailer and to no surprize took no ownership of the problem and was frankly useless.It is now the tenth day of july and we have heard not one word from uhaul. Way to go uhaul. So the next question would be if we would do business with uhaul again the answer would be thanks but no thanks.

Sharon B. en

Grado:

El cliente no dejó un comentario.

Kerry H. en

Grado:

El cliente no dejó un comentario.

Rachel S. en

Grado:

I wasn't present for the drop-off.

Dianna B. en

Grado:

The manager who was over the uhaul rentals never returned my phone call or that of my son who picked up the cargo trailer. Fortunately, reserving on line is easy and convenient. The store clerk had to call her husband to wake him up in order for someone to get us logged out with the rental. The location is convenient but the point of contact needs to be improved.

Doug M. en

Grado:

Never even left the store to look at trailer.

Greta J. en

Grado:

We were suppose to pick the truck up at 8am and they were not ready. They wrote the wrong amount down for the fuelage and we had to wait over 30 minutes to get the keys to the truck.

pam f. en

Grado:

Great ride and truck was great running for the trip!

Kenneth B. en

Grado:

El cliente no dejó un comentario.

Kathleen B. en

Grado:

El cliente no dejó un comentario.

Cory R. en

Grado:

El cliente no dejó un comentario.

jessie d. en

Grado:

El cliente no dejó un comentario.

Gary H. en

Grado:

Store was not well marked and the GPS took me by the place 3 times. Tried to call and was put on hold and never got to speak with anybody. Place was in a very “undesirable location with sketchy people all around. The people that checked me in took 20 minutes to print a receipt. I left very angry!

Dawn C. en

Grado:

Great person to work with.

bethany s. en

Grado:

When returning, the clerk was not helpful at all. Just told us to park the trailer outside anywhere. Never checked out the trailer or gave us a receipt showing we returned it. When we did get the receipt by email, the trailer wasn't even checked in until 2 days later. Even though we had only used it for 24 hours.

David G. en

Grado:

Have someone on site to check in units. Contract states rented 5/31 and returned on 6/6. Rental date is correct return date was on the 4th charging me 2 extra days. Now I have to take my time and try and correct.

Patricia L. en

Grado:

This location didn't check paperwork, we had to remove tow dolly from the truck. Just not the type of folks I'm use to dealing with. Especially after a 900+ mile trip, rude/snobby was not what I was in the mood for.

PAUL W. en

Grado:

El cliente no dejó un comentario.

James J. en

Grado:

El cliente no dejó un comentario.

Monica R. en

Grado:

El cliente no dejó un comentario.

. en

Grado:

No improvement needed! Manager was very polite and helpful.

Donna R. en

Grado:

El cliente no dejó un comentario.

JUDITH Y. en

Grado:

Shop elsewhere I bought the rental insurance and when the truck was stuck in the mud the dealer told me it wasn’t covered I had to pay a tow wrecker the insurance is a scam I would not recommend this ever

CLYDE H. en

Grado:

Rent in advance try to but could not get no body to call me back

David B. en

Grado:

The guy that does the rental there wasn’t at the store at the time of my reservation. The employees there wouldn’t go outside the building to locate the equipment. They called Uhaul and and an employee had me go out in the parking lot to track down the truck and hand truck myself while I was on the phone with said employee. Because of this process I was there much longer than I needed to be.

Howard G. en

Grado:

I reserved the trailer online and declined the insurance. The agent at Main Stop verified that I had declined the coverage. However the receipt charged me for it. The agent said that he would back it out or have the district manager back the charge out. I receive my online receipt today and the $8.00 is still there. The service in Wartburg was okay but overall I was not pleased with the rental process and would like to have the $8.00 credited back to my credit card.

JOHN L. en

Grado:

El cliente no dejó un comentario.

Mark g. en

Grado:

The drop off location wasn't organized and needed more communication on what UHaul processes were. The clerk had no idea what to do or what we needed to do. I would NOT recommend this location to anyone dropping off in Wartburg, TN. I advise UHaul to find a different location in Wartburg or make it an immediate priority to visit and train that location.

Timothy K. en

Grado:

The drop off location indicated above was not the drop off I used. The drop off I used was “Speed Mart” in byrdstown TN. They did great

David G. en

Grado:

Could be a little quicker

Mark W. en

Grado:

Apparently, the people who own the convenience store where I picked up my U-Haul does not also run the U-Haul business. Additionally, the truck I rented had been smoked in and let uncleaned. There was an ashtray full of ashes. This is unacceptable.