I dropped the truck off on Monday. The truck was not checked in until Wed. I am being charged for 2 days for which I did not have the truck. I will not be paying for those 2 extra days.Craig D.
Customer Reviews for Main St Xpress Lube
(Distribuidor de U-Haul del vecindario)
Kernersville, NC 27284
Services at this Location:
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Went to drop off the trailer and hand truck, the guy never got up out of the chair, just said back it over there. Not very helpful at all.James P.
El cliente no dejó un comentario.Bonner M.
El cliente no dejó un comentario.EILEEN C.
Easy drop off .Jacques V.
El cliente no dejó un comentario.OLIVIA T.
left after hours. Requested a call from customer service but no call.WILLIAM B.
El cliente no dejó un comentario.ROYAL KING E.
The shop was closed so I did the self checkin which went very well. I did check a truck in at this location a few weeks ago and was very favorably impressed by the shop and the people working there.ROBERT B.
El cliente no dejó un comentario.Barry B.
The person at my drop off location was friendly and helpful. He stayed about ten minutes past their closing time to accommodate me.Robert B.
El cliente no dejó un comentario.Peer P.
El cliente no dejó un comentario.Brian L.
El cliente no dejó un comentario.james P.
El cliente no dejó un comentario.James P.
The unit worked fine for me but one of the wheel straps was starting to come apart and the fender was broken and stuck back together with zipties, but it did what I needed it to do.Radames O.
First, the UHAUL I ordered to pick up on Saturday at 8am was unavailable (different location). I reluctantly agreed to 24 hour pick up at a different location since original location did not have what I booked. This required a Friday pickup instead of Saturday which wasn't how I wanted to schedule out part of my move but I didn't have much choice. Then I get a call that the new pick up location didn't have the truck I ordered and they upgraded us from 15 ft to 20 ft. At first I was uneasy because I was barely confident enough to drive the 15ft truck and now I have to drive a 20ft one. It turned out alright in the end but it made me very uneasy. Took us 1 hour in 30 degree weather at 9:00pm to get lock open. The combo given wasn't the correct combo. Told I would receive a call the next day about compensation and never did. On top of that, I get in the truck and every time I started the truck "Oil Change Required" flashed on the odometer. I was afraid all day the truck would break down and throw my whole move off. Overall wasn't a very pleasant experience.Sara P.
The associate was very helpful.Charles H.
I needed a Truck fast and Uhaul provided. My biggest complaint with UHaul is there is not like a first 50 or 100 miles free likeJerry W.
El cliente no dejó un comentario.Theodore H.
El cliente no dejó un comentario.Rodney H.
Having the equipment at the location when being ordered would be very helpful. I showed up the morning of and they didn't have the dolly I needed. They are also still charging me for that dollyMaritza T.
El cliente no dejó un comentario.MICHAEL M.
I am totally dissatisfied with my return. i drove and accumulated additional miles trying to find where to return it. i could of just did a local and returned it back to Kernersville but was told if i didn't need it anymore then whitsett would be fine. i was charged all of this additional money due to information purposes. i also had to drive to another location in whitsett because 1 place said i cant return it there or i would be charged between 300 to 900 but i had no place specifically where to return it. i was told after waitin gfor customer service for over 12 minutes that i can return it anywhere in whitsett and to call a 800 number she made a note telling me to return to 6605 Burlington road and when i got there the lady said the same thing she said she didn't have me returning it there. i told her they are about to stop making me drive back and forth accumulating extra miles as a result of their poor communication i have her my contract so she can see it says to call the 800 number when ready to return. i was over charged and i am pissed. i did request the number for corporate so i can file a complaint big time.Latisha B.
El cliente no dejó un comentario.alina H.
El cliente no dejó un comentario.James T.
El cliente no dejó un comentario.Ronald T.
El cliente no dejó un comentario.Chris F.
We had a 5 pm pick up reservation and the store closed early. Had to wait for someone to come back so we could pick up truck. We also did not get appliance dolly we reserved.William Donald S.
The trailer I rented was buried out in a field that was inaccessible by my truck. The employee that finally showed up (the trailer was at the wrong location), said she wasn't going to help move the trailer so I could load it onto the truck, so I had to manually move it with a bad back. By time I was done, my back hurt so badly I could barely sit down. When I went to check the trailer out, she tried to make me adhere to my checkout time even though it took an hour to get to the trailer and get it fastened to my truck.Maurice O.
Make the online check in easier to use I hate itRodrick W.
The inside of the truck had not been swept. The truck was low on fuel. We had plenty of time to get some gas. The young man that assisted us was very courteous.Danny P.
El cliente no dejó un comentario.jeff P.
El cliente no dejó un comentario.Jeanne C.
El cliente no dejó un comentario.Randy C.
I don't know, it was closed and we dropped the keys in a box. I'm glad they had the box though, dropping the truck off during regular business hours would have been inconvenient at best.April F.
El cliente no dejó un comentario.Katherine W.
I used the online process to return truck as it was a holiday and location was closed. I did appreciate the convenience of the online return process, so the truck return could be on my schedule.Karen H.
El cliente no dejó un comentario.Geoffrey D.
Cost is way to high for a truck rental business 1660 dollars is outrageous.DONALD C.
El cliente no dejó un comentario.Melissa K.
Location was closed. Took some time to drop off truck due to having to take specific pictures but no hassle and nice that we could drop it off at our convenience.Patrick M.
The paperwork wasn't ready and they had to finally call the company for help. It took forever to return the truck. Overall I wasn't happy with U-haul when I booked it. The website wasn't very easy to navigate and it took several calls, emails and chats to resolve matters.Mike U.
El cliente no dejó un comentario.Joshua E.
El cliente no dejó un comentario.STEVEN S.