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Jewel W
Customer Reviews for Main St Srv Cntr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Interior was dirty when received so I cleaned it out before returning. I did not have a vacuum cleaner, so I just did the best that I could. Easy pickup/return.
Theresa FIt is a small local operation run by a very capable, customer-focused father and son team. Good equipment selection. What they lack in size and location is made up for in capability.
Steve GNothing, excellent service!!.
Paul MVery easy check-in and check-out. Excellent and helpful staff.
Marc LJeff was great! It’s nice to have uhaul services available in tonopah
Bethany J?
Timothy RGreat uhaul station In tonopah
Kekoa ENicest people I have experienced with Uhaul and very knowledgeable.0
Danny CHad a hug crack all across the Windshield
Marc DNothing
Allen LAbsolutely nothing. This location should be a poster perfect example of customer service.
Ross TStraps.
Benjamin GThere was no lockbox to leave keys so I left them inside the back of the truck
EDUARDO PVery accommodating.
Lindy PCalled coustomer service about my experience with the Rental, forward pictures of the problems . U Hal. Made a ticket for me. It' was very dangerous, for e and my family. No Trailer brakes . Could haven avoided.
Christopher Qthey are very Excellent personal for a long time ago thank you
JOSE EGreat service.
anthony MHad to wait 20+ minutes for the owners son to finish getting ready for work to complete the service contract. The windshield wipers should be checked and replaced if necessary.
MICHAEL DThe guys that were running the little pick up spot were great to work with, and got things done! Great experience
RUSH RThis owner came out and greeted us very quickly, was friendly and accommodating. A great service.
Nathan OVery friendly customer service
Travis OOur pick up location was changed three times on this trip. The Tonopah location was friendly and we quickly got our trailer but having to pick it up hours away from our original Henderson, NV location was very inconvenient.
NATHANIEL MWe reserved a trailer in Bishop Ca. 3 and a half weeks in advance. Two days before we were to pick it up we were called and told the trailer wasn't available. It wasn't until I raised hell that they made the effort to find one and I had to drive over 5 hours round trip to Tonapah Nevada to pick it up--The Bishop dealer should brought to their location. .
Gary SN/A
Jim KThis location was excellent. U-haul corporate was terrible. Everything they told me was a lie. The people at the Tonopah location saved the day. Avoid u-haul corporate at all cost.
James FOffice is run from inside some guy's house. Very odd.
Dennis DVery helpful in a stressful situation.
jim hHarry and Jeff are excellent at helping with any and all situations!! I’ve appreciated their past efforts and will use them in the future.
Alan SJeff and Harry are more than happy to help and go out of their way to make sure you are taken care of. Highly recommend this location!!
Carl PThis location is great! Always takes good care of us and does whatever possible to accommodate us when we need a truck.
Beth DThe guys at the uhaul place were super
Heather IThis place is in someone's dirty/cluttered home. People were nice but the place is uncomfortable at best.
Daniel CI have rented from you many times, The Truck I received did not run well, I got very poor gas mileage for the lighted load I have had. It made clanking noises I’ve never heard before .
Susan RGreat service!
Scott SI think the door seals on this truck leaked a little air. Over a three hour drive the noise from the wind was a little loud, The service at the pick up location was great. Very helpful.
Timothy HI was told auto trailer was hooked up...found safety chains not connected, electrical connection not connected. One trailer tire with low air pressure, corrected before trip. Vehicle and trailer was available which was convenient to my location!
Dan WN/a
Travis ZJeff and Harry are wonderful! So helpful, friendly and accommodating. Always willing to work with us when we need them. We always rent from them when we need uhaul equipment. Thanks guys for your help!
steve jUnprofessional owners
Zachary NFriendly and prompt service.
Angela MOffered 2 extra days. I said no. Then later found I needed them, as I am disabled and it look me longer than I thought to go thru 4 states. I called and called leaving messages. No response. It cost me another day. Bad customer service. "Office" is in their house. Cluttered, dirty, and smells, not comfortable at all!
Susan MNothing I can Think of
Victoria SThe location was a parking lot. The person was helpful!
JEAN FI dropped the trailer a week later I get a call asking when I was going to drop off the trailer. I will tell you this the location people are fine. The national call group is a total waste of time and should be shut off or improved. I will not call in to the national line again for any reason
Daniel DAwesome men to work with.
SCOTT SThe location of the business was rather confusing. It was a person's house rather than a business building. However, the representatives I interacted with were amazing and helpful. They worked with my tight budget and found exactly what I needed. I greatly appreciate the help they gave and will happily recommend them to others.
FABIAN DThere was no one present. I unhooked the trailer and drove away.
JIM FThis house was a nitemare of a pigstye & smelled of dogs & cigarettes the man helping us was very gruff with his speaking very cluttered & filthy conditions
theresa sThey can be hard to get on the phone, but when you book online everything is ready when you get there.
IAN Mthere were problems with the tire from the time we left tonopah Nevada to roseburg Oregon. A rear inside passenger tire kept loosing air. which made for a very bumpy ride. the truck was difficult to handle and required being filled numerous times during our travel. we were also hauling my car on a trailer in the back, again which made the very low tire difficult to handle. Please make sure that this doesn't happen to another person. Luckily God made our travels safe.
JAMES Htruck need alignment would have handled much better on the road. But it was a great experience
EARL KDo not have a vehicle to rent ordered online week prior
Andy PSee above
Gerry DNothing
Betty RHarry was fantastic, very friendly, informative, and helpful!
JAMES M