Customer Reviews for Mailboxes and Parcel Depot
(U-Haul Neighborhood Dealer)

335 reviews

2020 1st St A   Moline, IL 61265
(Strip mall connected to Jewel Osco)

(309) 799-1299

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(309) 799-1299

2020 1st St A
Moline, IL 61265
(Strip mall connected to Jewel Osco)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Veronica Nunez 
Rating:
4.0

Customer did not leave a comment.

Felix Lassus 
Rating:
1.0

Customer did not leave a comment.

Amanda Jordan 
Rating:
1.0

Moving dolly and blankets were not in truck nor available. Location was closed on Sunday so no opportunity for help. The 24/7 check in process was awful.

Gregory Domski 
Rating:
5.0

Customer did not leave a comment.

Daniel Garcia 
Rating:
5.0

Customer did not leave a comment.

Kyle Curry 
Rating:
5.0

Very helpful and understanding. Would recommend him for everyone I know from now on.

MARY MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Kristina Ford 
Rating:
5.0

Customer did not leave a comment.

Dwayne Cook 
Rating:
3.0

Because at the time that I need to pick up the truck, I chose to use the app and get the truck before they opened. I had ordered a dolly. The dolly was not put in the truck, so I was not able to use it. This was removed so I did not pay for it. The driver side windshield wiper did not work. The AC did not work.

Jerry Higgs 
Rating:
5.0

Customer did not leave a comment.

TINA FECHT 
Rating:
5.0

Customer did not leave a comment.

Robert Schulz 
Rating:
4.0

Great customer service, flexible and polite

David Russ 
Rating:
3.0

Customer did not leave a comment.

Efrain Chavez 
Rating:
5.0

Price was right, service was good

JIMMIE SCOTT 
Rating:
3.0

We are charged PER MILE for this rental, yet the rental reservation was chosen by customer service and it was well out of our way compared to other locations! This particular truck was riddled with lots of damage, didn’t open until 9am, no weekend hours … need I say more?!

Darren Finley 
Rating:
2.0

Customer did not leave a comment.

Timothy Hites 
Rating:
5.0

Customer did not leave a comment.

Robert Schulz 
Rating:
5.0

Awesome owner/representative. Friendly. Open and helpful. Will always rent from him.

Kyle Engstrom 
Rating:
5.0

Nothing you have great and knowledgeable associates.

Bobbie Grace 
Rating:
5.0

Nothing everything was good

Bobbie Grace 
Rating:
3.0

N/A

Courtney Bassett 
Rating:
5.0

Great staff

Cristian Ruvalcaba 
Rating:
3.0

Customer did not leave a comment.

Benjamin Lovett 
Rating:
5.0

Customer did not leave a comment.

Jason Moran 
Rating:
4.0

Customer did not leave a comment.

Dwayne Cook 
Rating:
3.0

Customer did not leave a comment.

Travis Brown 
Rating:
5.0

Most definitely. Much better service than other in Rock island.

JESSE ESPARZA 
Rating:
5.0

Customer did not leave a comment.

Brenda Webster 
Rating:
5.0

Customer did not leave a comment.

DAVID LINDLEY 
Rating:
5.0

Needed two rubber fasteners to keep the chains hooked.

Andrew Olson 
Rating:
4.0

Customer did not leave a comment.

Keith Enstrom 
Rating:
1.0

Charged me for gas when I brought it back on full and inside the truck was dirty was very unsatisfied and charged extra for poor upkeep of the truck

Kristopher Carruthers 
Rating:
5.0

Customer did not leave a comment.

Rhonda Bernal 
Rating:
3.0

Mice messed up over 50% of my belongings in my storage unit and nothing was able to be done about it. Would not recommend to anyone

Kierra Cutter 
Rating:
1.0

The website did not work or load to do the pick up. After 40 minutes we finally got the truck and the appliance dolly was not in it. I had to drive across 2 towns to find one which wasted time and gas. If I ever need to move again it will definitely not be with uhaul.

Elizabeth Woods 
Rating:
5.0

Customer did not leave a comment.

Paula Meltz 
Rating:
4.0

Much closer location to your vehicle

BERNARD GREIF 
Rating:
4.0

Ratchet straps needed lubing And raise and lower mechanism really hard to turn

Edmund Barnes 
Rating:
5.0

Ty for being so friendly. Also, Johnny is the cutest thing ever!

Jessica Lakers 
Rating:
5.0

You all have been excellent to deal with. There have been no problems of any kind. Thank you for you service!!

Pat Hendrickson 
Rating:
5.0

PLEASE PLEASE READ THE ABOVE DOCUMTATION

STEPHEN ENGELKES 
Rating:
5.0

Very friendly and welcoming. Nothing to change at all at this location.

RANDY ANDERSON 
Rating:
3.0

12 foot closed trailer should have a stand for easy hitching. It was not user friendly especially when a customer has a compromised back and had to bend low and lift front of trailer.

Caleb Paniamogan 
Rating:
4.0

Make the process faster. A $7 dolly should not take 20 min

michelle yates 
Rating:
3.0

The uhaul was not by the others

Kenneth Muldoon 
Rating:
5.0

Nothing. All is perfect!

RANDALL HACKER 
Rating:
2.0

Associate did her best but was not well trained on how to carry out the pick up process. Location was cluttered/messy. Had to walk several blocks to pick up the truck from the opposite end of the strip mall. Reserved time with UHAUL was after location was closed however the associate stayed open to help us. Total process took 30 mins.

DOUGLAS KAPLINGER 
Rating:
5.0

Confirm truck sooner. We found out 2 days before our move that they had a truck for us even though we booked the truck 4 weeks ahead of time.

Mark Lichtenberg 
Rating:
1.0

Customer did not leave a comment.

Anthony Reyes 
Rating:
3.0

Maintenance Oil required light on when picked up vehicle and ignition lock on steering wheel / key issue?

James Clifton 
Rating:
4.0

Customer did not leave a comment.

Kevin Hall 
Rating:
5.0

Customer did not leave a comment.

RICKY ANDERSON 
Rating:
3.0

Customer did not leave a comment.

Isaac Triska 
Rating:
4.0

Online pick took a loonngg time. Soo annoying. Had to start over multiple times.

Jessie Kempky 
Rating:
5.0

Customer did not leave a comment.

AMANDA VALDEZ 
Rating:
5.0

Customer did not leave a comment.

GINO GROOM 
Rating:
3.0

I do believe that I was over charged. I placed a 100 dollar deposit. When I returned the truck, I was several hours early compared to the time scheduled time to return the truck. It was returned with the same amount of gas when I picked it up. I didn't recieve nothing back.

HARRIS LOU 
Rating:
5.0

Customer did not leave a comment.

BROOK MARTENS 
Rating:
1.0

When we arrived to pick up the Uhaul there were 2 employees present. Both were not wearing a mask. Both proceeded to argue about who was going to put a mask on and help us. Finally, the gentleman helped us. He didn't go over any of the contract details. We were told to drop it off the next day. When we arrived no one was there on Sunday. They were closed. No one mentioned that to us. When I spoke to someone that called to remind me to drop off the truck they advised I would be billed after it was checked in. I wanted a Different card billed then what was used for reservation. She refused to help me, and continued to argue with me. This is a terrible pick up/ drop off location. Thanks, Heather

HEATHER HOUSEMAN 
Rating:
5.0

Customer did not leave a comment.

richard graham 
Rating:
5.0

Customer did not leave a comment.

MILAGROS AVILA 
Rating:
5.0

Customer did not leave a comment.

Andrew Woods 
Rating:
3.0

I dropped off the vehicle after hours. Therefore I had no interaction with anyone there, nor was I able To see the inside of the store.

MICHAEL NITZEL 
Rating:
4.0

Customer did not leave a comment.

Kirk McGowan 
Rating:
4.0

My parents move from milan, il to Cambridge, il was seamless. We will choose U-haul everytime. Also, the attendant from U-haul (Moline) was super great.

beulah schott 
Rating:
5.0

Customer did not leave a comment.

RAE FOSTER 
Rating:
5.0

Everything was quick and easy!

Ashley Corry 
Rating:
5.0

Customer did not leave a comment.

CHRIS MCKENZIE 
Rating:
5.0

Customer did not leave a comment.

CALVIN VO 
Rating:
5.0

Customer did not leave a comment.

Thomas Finley 
Rating:
1.0

My rental was given to someone else and it took 45 minutes to get it straightened out.

Bill Trudell 
Rating:
3.0

Customer did not leave a comment.

Mark Neels 
Rating:
5.0

Customer did not leave a comment.

Laura Dorman 
Rating:
3.0

The truck had cat food spilled in the cab and the truck was not full of gas when we got it.

Jason Molburg 
Rating:
4.0

Customer did not leave a comment.

Sarah Blair 
Rating:
5.0

Customer did not leave a comment.

RUDOLF WEGER 
Rating:
5.0

Customer did not leave a comment.

Jimmie Scott 
Rating:
5.0

Very accommodating!

LAURA SPIDLE 
Rating:
5.0

Customer did not leave a comment.

LORI DEWAR 
Rating:
5.0

Customer did not leave a comment.

AMANDA MUNOZ 
Rating:
5.0

Let them know to read instructions on what to do when returning the vehicle I read it late and got charged for another day. Other then that I enjoyed the truck. Thank you.

LAURA MATHENA 
Rating:
4.0

Customer did not leave a comment.

MARY MCMATH 
Rating:
5.0

tHANK YOU

Robert Hanna 
Rating:
4.0

Customer did not leave a comment.

TABRA BONNEY 
Rating:
4.0

Customer did not leave a comment.

Cory Cash 
Rating:
4.0

I am submitted my help to where you're slacking you need to have some of your u-Haul truck repaired in order too have excellent company service.

MARY MCMATH 
Rating:
5.0

Customer did not leave a comment.

Joel Proffitt 
Rating:
5.0

Customer did not leave a comment.

TRACEY PROUTY 
Rating:
5.0

Customer did not leave a comment.

Shawn Larson 
Rating:
1.0

Our uhaul truck And trailer was due to be back on Thursday march 5th. We returned it be 9. And still got charged an extra $90. I had a rough time since the time we booked our uhaul. I will never come back and i will tell my friends and family not too. Just wow

Cassity Willman 
Rating:
4.0

Customer did not leave a comment.

Lupe Caudillo 
Rating:
3.0

Contacting this facility was my issue no one seem to answer phone services.

MICHAEL RICHERSON 
Rating:
3.0

I got stuck in the snow and uhaul was zero help to me they told me that it was my fault and I would have to pay 200 $ per hour to get it unstuck and it would take 2 hours to get unstuck. I paid for insurance and it didn’t help me at all.

Taylor Heinsen 
Rating:
5.0

Great people and customer service.

Daniel Hendrickx 
Rating:
5.0

Customer did not leave a comment.

LOMA CASHION 
Rating:
3.0

Customer did not leave a comment.

Russ Burton 
Rating:
5.0

Customer did not leave a comment.

Arnilour Shaw 
Rating:
2.0

Customer did not leave a comment.

Reuben James 
Rating:
4.0

Customer did not leave a comment.

Joseph Studer 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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