Customer Reviews for Mailbox Express
(U-Haul Neighborhood Dealer)

281 reviews

9852 W Katella Av   Anaheim, CA 92804

(714) 537-1812

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(714) 537-1812

9852 W Katella Av
Anaheim, CA 92804

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Ordered with all the tools I needed, but no tools for me!!!

Corey Quach 
Rating:
5.0

Everything was great. Super easy. Pick up and drop off. Excellent service. Really appreciate you. Thank you so much. Sincerely, Shawn Marie

Shawn Marie 
Rating:
5.0

I recommend this authorized location Mailbox Express, they have good customer service. they only have to change the u haul the old trucks for new trucks

SERGIO CORTESGUTIERREZ 
Rating:
5.0

Good service Mr Sergio Molina

SERGIO CORTESGUTIERREZ 
Rating:
2.0

Truck’s battery/starter is old. It makes it hard to start engine.

Lang Truong 
Rating:
4.0

Customer did not leave a comment.

jennifer HENTZ 
Rating:
3.0

Customer did not leave a comment.

Lacey Robinson 
Rating:
4.0

Customer did not leave a comment.

jennifer HENTZ 
Rating:
4.0

Mobile app required approx 45 minutes with agent help to use. I would prefer a live person option for checkout and checkin if available

Daniel Balderston 
Rating:
5.0

Amazing

juAN MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MAKAAFI 
Rating:
3.0

Friendliness and more employees! Busy business: mail box rentals/mail pick ups; shippings locally and internationally and sale of shipping materials; U-Haul service; etc. I went there two consecutive days and there was one employee only handling all matters; they acknowledged me, but made me wait until they helped all other customers even though I was the first in line; then my turn comes and they greet me and rush to help me, because many other customers are arriving; I felt rushed and not warmly welcomed. Not only had I to wait for employee to return to me, but everyone was as well waiting and customers take their time, specially international shipments. Your employees know their duties, so, I'm not complaint about the service I received, I was just not too happy to see that other customers would be helped all at once and I was going bits at a time in between customers!

Cindy Prideaux 
Rating:
3.0

Customer did not leave a comment.

Chandler Dunham 
Rating:
5.0

Very professional and polite staff!!

jose hernandez 
Rating:
1.0

I had trouble with the truck I was stranded for 2 hours

Anadelia Morales 
Rating:
5.0

Customer did not leave a comment.

hugo vazquez ramirez 
Rating:
5.0

Nothing, excellent custome service.

MARY GARCIA 
Rating:
5.0

Sergio was informative, kind, and helped my day go smooth.

Monica Lynch 
Rating:
5.0

Customer did not leave a comment.

MENARD QUENDANGAN 
Rating:
3.0

The location was very sketchy and felt unsafe. That said, the owner was excellent - VERY helpful and friendly. U-Haul made a major error with the reservation that the owner fixed.

KENNETH EGLINTON 
Rating:
4.0

Customer did not leave a comment.

CARLOS GARCIA 
Rating:
5.0

Customer did not leave a comment.

Catalina Avalos 
Rating:
5.0

I myself rented a 26 foot box truck. Id like to see if your salesman would actually do a walk around with my self and the truck it was not performed at this location so we took pictures just in case because it did have a little bit of scratches all up and down the sides no dents it was clean pretty much that's a bad all I guess.

BRIAN CONNORS 
Rating:
5.0

Customer did not leave a comment.

MARY GARCIA 
Rating:
5.0

Only thing fix was the tire sensor, turns on and off. Other than that, the van works great.

EMMANUEL LIZARDO 
Rating:
5.0

Great Experience!!! Very quick in and out..

TIMOTHY HUMPHREY 
Rating:
5.0

Excellent customer service, thanks!

WILLIAM MORRISON 
Rating:
5.0

Customer did not leave a comment.

Yancy Flores 
Rating:
5.0

Customer did not leave a comment.

ROD ALVARADO 
Rating:
5.0

Customer did not leave a comment.

BASSEM MAKARY 
Rating:
5.0

Customer did not leave a comment.

David Chou 
Rating:
5.0

Customer did not leave a comment.

David Howard 
Rating:
2.0

It is a store front and the truck was parked in a common shopping center parking lot. The agent unlocked the cargo latch and walked away. He did not inspect the truck with me or answer any questions. Horrible customer service

Brendan Corbett 
Rating:
4.0

Customer did not leave a comment.

MICHAEL LETCHER 
Rating:
1.0

Lady working at this location gave a lot of unprovoked attitude as soon as we got there. Was very condescending and just made us really uncomfortable. Also handed over the U-haul with the super low gas.

MARTHA SILVAGARCIA 
Rating:
5.0

Good service

SERGIO CORTESGUTIERREZ 
Rating:
5.0

Quick and fast rental, no frill. Love it!

AU VO 
Rating:
5.0

Customer did not leave a comment.

KATY FLORES 
Rating:
5.0

Customer did not leave a comment.

TANAPON TEWASART 
Rating:
2.0

I reserved the trailer months ago to pick up in Tustin, CA. Then I get a notification that I have to drive to West Anaheim to pick up the trailer because Tustin didn't have what I reserved! I was not happy having to drive 30 minutes in rush hour traffic to pick up something I had reserved with a credit card. The West Anaheim facility is a Postal Annex type of business. The owner was very busy that time of day with package shipping. UHaul rentals is just one part of her business. So we had to wait 15-20 minutes and she was very busy with other customers so we had to wait until she could leave her store to go to the back of the building to show us the trailer. Nothing bad on her, she was doing her very best to service us, but this whole pick-up process was inconvenient for us. I think U-Haul could have done a lot better to ensure we would be able to pick up what we had reserved at our location. Waste of gas and time for us.

MICHAEL Totten 
Rating:
4.0

Customer did not leave a comment.

THERESA BERMUDEZ 
Rating:
2.0

The site and time requested were changed and nothing was done to correct anything or make up the fact that I had to go so far out of the way to retrieve and drop off truck.

LEVI LAMOREAUX 
Rating:
1.0

I called to let them know that the taillights did not work on the truck but NO ONE EVER ANSWERED! I finally had to do a "chat" with someone on the UHaul site and that was a joke, too. We were OVERCHARGED because we couldn't use the uHaul at night and needed it an extra day, which now took us into memorial Day Holiday and no one was answering any phones! Horrible experience.

REX THOMAS 
Rating:
2.0

Check it together at the last check. I put the gas on the same line when I return, but they charge extra 3galons.

KYUNGSEOK AN 
Rating:
3.0

Customer did not leave a comment.

KATHIE MUTTER 
Rating:
1.0

Representative initially had me hook up trailer. I had issues and he was reluctant to help. Eventually did and he had same issues. Connected trailer with chains dragging which would have created sparks. I changed chains. Rep did not have me check lighting. Worst experience I have ever had with Uhaul. I mad reservation two months in advance and had to travel 45 min to get trailer and was not the size I ordered. Unacceptable for a reservation made two months in advance.

KENNETH ROHDE 
Rating:
5.0

The vehicle should have sufficient fuel before renting to customers.

HOSHANG NOORI 
Rating:
5.0

Thank you to Sergio who helped us out after hours. It truly made our moving experience possible. He called us & went back to the shop to get us the truck. Thank you so much. If we need a uhaul again, we will use this location.

Dominique Parker 
Rating:
5.0

Customer did not leave a comment.

Angel Torres 
Rating:
5.0

Customer did not leave a comment.

CHRIS MARTINEZ 
Rating:
5.0

100%

SIUFILIMAMALU MATAIA 
Rating:
1.0

Store mandated $10.00 collision damage fee although when making my reservation, I opted out. In the store, when filling out some required onscreen information, that same question appeared re opt-in or, and I declined. The clerk advised he could not rent the cargo van unless I opt-in, although that is not what I reserved, and not what U-Haul represents as options. Clerk said his manager mandates: no rental unless opt-in! Was able to reverse fee with customer service today.

GREGORY PORTILLO 
Rating:
5.0

Customer did not leave a comment.

QUANG NGUYEN 
Rating:
5.0

A little dusty in the inside. Could not put the windows down with out having dust fly around in the van. Got dust in my eyes for a while.

Crystal Morillon  
Rating:
3.0

Drop off was confusing. I had to unhook the trailer myself and leave it in a parking spot. The lady just took my paperwork and no receipt.

DONA STUCKER 
Rating:
2.0

I had to extend the time but got charged way too much I’d like to speak to someone about this

MARIANA CARRASCO 
Rating:
5.0

Thanks for your service Just I have a little problem with the gasoline I returned the truck as I received gas level But I find you charge me 15$ for gasoline I don’t know why Thanks

Abdulrohman Alkhyiami 
Rating:
3.0

Customer did not leave a comment.

Tamika Kimble 
Rating:
4.0

Keep voice mailbox clear so someone can leave a message. Make it easier to transfer a reservation to another day in the event that something comes up to prevent pickup the day of.

MARK DELIDUKA 
Rating:
5.0

Attendant was friendly and very helpful, offered excellent costumer service. Thank you

JAVIER SOTOMENDEZ 
Rating:
5.0

Customer did not leave a comment.

CUONG NGUYEN 
Rating:
3.0

Customer did not leave a comment.

JIMMY VO 
Rating:
5.0

Customer did not leave a comment.

HAIDY AHMED-NABI ELHATW 
Rating:
1.0

Is to expensive rental on this location bad service.

MARIA TRIGUEROSMARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Taletta Hankins 
Rating:
5.0

Non

Hernan Martinez 
Rating:
3.0

I was short with the guy who helped me at mail box store. He didn't know how to help me with the phone registration. I had him check me in instead. I apologized 3 times, once before I left, the second time I came back just to say I was sorry that I was short with him, the third time when I dropped off the keys. Never once did he acknowledge my apology. Also, the rear view mirror was broken. I had to have the passenger look out the window every time I had to change lanes. Not good at all!!!

DEBORAH FLORES 
Rating:
1.0

Representative at location very unpleasant, short and somewhat rude. Gentleman seems to despise his job and/or dealing with people. The most awful people skills I have seen in a long time.

RANDY LOPEZ 
Rating:
3.0

Aaron at your Mid City location was excellent to work with! He let me know that the trailer I reserved was not available and I thought oh no my moving day is destroyed. But Aaron was already working on a solution and was able to find me a truck which changed my plans of driving back home to flying but my moving day was saved. Thank you Aaron :)

Chris Norby 
Rating:
5.0

Non

NAU Martinez 
Rating:
2.0

Honestly, was very disappointed with my experience. I booked my rental for pick up at Haz Rental and for 7am. Somehow my rental changed to 8am and a different location was assigned. I did not see the email that was sent and didn’t know until I showed up to Haz and they didn’t have my truck. Then the employee at Haz was not very helpful. Went to the new location where I could barely understand the guy and he didn’t give any details on what I was supposed to do after I picked up the truck (ie. the checklist that gets texted to you) or if I should put gas back in it. Due to these issues I was set back 2hrs and not happy at all.

Cassandra ONeill 
Rating:
5.0

N/a

Hernan Martinez 
Rating:
5.0

Reservation dates were off one day but the gentleman that helped me was very acomodating and corrected my situation on the spot. Thank you !!

RUBEN GARCIA 
Rating:
5.0

Customer did not leave a comment.

ANGELICA INIGUEZ 
Rating:
3.0

Very simple process

David Olson 
Rating:
5.0

5STARS

siufilimamalup MATAIA 
Rating:
1.0

I declined the Safe Move coverage, but was charged $14 anyway. I was overcharged for fuel. I drove 45 miles but was charged for 8 gallons of fuel, which implies an MPG of 5.25. The employees at the store were rude and failed to provide the dolly that was reserved, so we had to go back to the store. My original reservation was for a Uhaul location next to my house, but was switched the day prior to pickup, requiring extra mileage.

KARL MOUNT 
Rating:
5.0

The receptionist was very polite. She greeted me and assisted me right away.

MATTHEW GARCIA 
Rating:
2.0

Truck was late for scheduled pick up. The clerk was. It helpful.

mark hansberger 
Rating:
5.0

Customer did not leave a comment.

Hernan Martinez 
Rating:
5.0

The customer service was excellent good cheerful people that make your day go a little better!

charles hartle 
Rating:
5.0

The truck was everything I needed for a 3 bedroom house.

Ryan Lindner 
Rating:
5.0

Mr. Sergio Molina and his wife have Excellent customer service?

SERGIO CORTES 
Rating:
1.0

I was charged for gas but I made sure to return the vehicle with the exact same amount of gas. How do I get refunded that charge?

LUDOVICO TORTUYA 
Rating:
4.0

Have better signage to find your location

Steven Davis 
Rating:
5.0

Sergio and Betty who own this place are really friendly, attentive and professional. They have such a wonderful neighborhood business. I will definitely use them again. They make U-haul look good.

Stefan Nguyen 
Rating:
2.0

The truck was filthy. The AC only worked on full blast. The brakes and steering definitely needs to be serviced. I was told to go around the back behind the laundromat and I'd find the truck. I asked if it had the furniture dolly in it already. She said those are back there. Drove around back no furniture dolly in the truck. When I say filthy I mean it was a mess. Could barely see out of the window. Still haven't received the paperwork that the man said he would email to close out the rental which was 2 days ago.

Tanya Courchaine 
Rating:
1.0

They had called me to claiming, I didn’t pay. That I didn’t have a contract or anything.

Amy Rajsavong-Chan 
Rating:
1.0

Decided to pick out a moving haul truck for my first time from this location or any. Which the lady only explained that it was $20 for the truck and also a1.19 for a mile. Returned the truck the same day but I forgot my toolbox in the back so I had to return the next day, on return I entered the store and ask the gentleman if he had seen a toolbox and he said yes but you forgot to put gas very rudely with poor communication skills. This was my first time renting out a truck so wasn't really sure on how it worked. He said you have to pay $5 every mile very rudely so I explained to the gentleman how much do I owe you I'm willing to pay the difference of how much do I owe you or how could you just didn't take it out of my credit card. Then he responded real rudely this time is fine but don't do it next time.When I rented out the truck the lady had mentioned nothing about gas or I would have put gas in like I said this was my first time and definitely my last time going back to this place plus on top of it that U-Haul truck was not clean in the driver and passenger side. Very unsanitary especially with everything going on in the world right now.

THALIA BAEZ 
Rating:
5.0

Nothing

Hernan Martinez 
Rating:
2.0

The location was hard to find and not really set up to help with the process of picking up a trailer. However, it did work overall, just not as smooth as we would have liked.

Gary Rigdon 
Rating:
5.0

The office personnel was extremely helpful and courteous!

Melissa Gullotta 
Rating:
5.0

Could not ask for more friendly employees equipment is always there equipment clean ready to go

Hernan Martinez 
Rating:
3.0

Customer did not leave a comment.

Magdalena Kowalska 
Rating:
5.0

Customer did not leave a comment.

Ramon Villa 
Rating:
5.0

Great experience all around

Matt Taylor 
Rating:
5.0

Customer did not leave a comment.

ERICA COMBS 
Rating:
5.0

Great customer service ??

SUSANA ROBLES 
Rating:
5.0

Perhaps improve your system because I couldn’t check in online and had to take more time at the front desk.

DAO TRAN 
Rating:
2.0

El representante me dio el contrato del cual yo no revice el millaje con la cual me lo entregó era 2 millas menos de lo que marcaba la camioneta el contrato marcaba 138.××× y la camioneta marcaba 140×××

PATRICIA HIGAREDAGARCIA 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top