Customer Reviews for Mail Etc Inc
(U-Haul Neighborhood Dealer)

1,070 reviews

4730 University Way NE   Seattle, WA 98105

(206) 524-4046

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(206) 524-4046

4730 University Way NE
Seattle, WA 98105

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was the second time I rented from this location this week and the van I was issued was far superior to the one I had for my first rental. The service was excellent both times but the condition of the van I used during the first rental was less than satisfactory.

Samuel McCracken 
Rating:
5.0

There was a strong odor that permeated the van. It smelled like it had been filled with smoke from a wood fire.

Samuel McCracken 
Rating:
5.0

The lady was super nice.

Kevin McCullough 
Rating:
4.0

People were great and efficient. More extensive hours may benefit some customers.

Ben Magee 
Rating:
5.0

Customer did not leave a comment.

Adam McGee 
Rating:
5.0

Customer did not leave a comment.

Edward Telcs 
Rating:
5.0

We rent a van every year for our annual fundraiser to support the Arboretum Foundation here in Seattle. Your excellence of service makes our job a LOT easier. Thank you to the folks who run the University U-Haul. You are awesome! Tess Forte, Arboretum Foundation

Therese Forte 
Rating:
5.0

Customer did not leave a comment.

Jaedin Davasligil 
Rating:
5.0

Make it possible to call the location on the phone about equipment pickup / return.

Vasily Litvinov 
Rating:
5.0

Customer did not leave a comment.

Edward Telcs 
Rating:
5.0

Customer did not leave a comment.

SCOTT SWANSON 
Rating:
5.0

Customer did not leave a comment.

AMANDA VARNEY 
Rating:
4.0

Ensure vehicle is clean inside.

Nick Bax 
Rating:
5.0

Customer did not leave a comment.

Marguerite Watson 
Rating:
5.0

Great service from the woman who runs the location. Easy pickup and return.

Jimmy Eng 
Rating:
5.0

Customer did not leave a comment.

Donna Jensen 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS BROWN 
Rating:
5.0

Easy and in and out quickly

Terri Smith 
Rating:
5.0

Customer did not leave a comment.

Samuel Moore 
Rating:
5.0

Customer did not leave a comment.

Andrew Fuller 
Rating:
1.0

took advantage of a customer, not recommended

Tommy Lozada 
Rating:
5.0

It’s not a big deal at all, but the unit wasn’t clean.

Joe Heine 
Rating:
4.0

Customer did not leave a comment.

Adithyaa Vaasen 
Rating:
5.0

Customer did not leave a comment.

dorian hayes 
Rating:
5.0

It’s my first time to use U-Hall. The lady is very kind and patient. The entire rental and return process was smooth. This is an excellent experience for me!

Wen Zhou 
Rating:
5.0

Customer did not leave a comment.

Wei-Mei Hsiung 
Rating:
5.0

Customer did not leave a comment.

Nikhil Sorout 
Rating:
5.0

Customer did not leave a comment.

John Moore 
Rating:
5.0

Customer did not leave a comment.

Aditya Kamath 
Rating:
5.0

Customer did not leave a comment.

Wai Htet 
Rating:
5.0

Customer did not leave a comment.

Desi Dashiell 
Rating:
5.0

For the convenience of all customers, renting vehicles, Insist that all customers are required to bring all vehicles back with a full tank of gas or they’ll be charged $100 or $200 I realize that means someone Hass to fill the tank up with gas when it comes back not full, but somethings should be done…overcharge the customer that left it low and give a credit to the next customer to make up the difference when they fill up the tank. It’s lovely to have new equipment and such a convenient and will run place as male, etc.inc.

Andrew Olson 
Rating:
5.0

No comments really easy!

Tani Stafford 
Rating:
5.0

Very professional and friendly service!

Baron Coker 
Rating:
5.0

Customer did not leave a comment.

Ken Truesdale 
Rating:
5.0

Customer did not leave a comment.

ANNETTE KLAPSTEIN 
Rating:
5.0

Awsome service!

Alexei Sotnikov 
Rating:
4.0

The location was a bit hard to spot at first. Maybe make bigger signs? Thanks! 🙂

DORA CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Shobhit Verma 
Rating:
5.0

Customer did not leave a comment.

Kelly Busche 
Rating:
5.0

Customer did not leave a comment.

ROBERT CLARK 
Rating:
3.0

People were courteous and efficient but the University district is a rough place. people doing drugs out by the truck and such. Typica seattle.

Kimberly Ross 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Comtois 
Rating:
5.0

Quick and efficient!

TOM STANDAERT 
Rating:
5.0

Super easy check in and convenient location. It was especially fast because I did most of the check in online first.

Andrea Algiers 
Rating:
5.0

I had a great experience! I needed to extend my reservation several times and was able to. The van drove beautifully. Made my move go very smoothly. Highly recommend UHaul! It would be nice if the van had a side door on both sides.

joan williamson 
Rating:
5.0

Customer did not leave a comment.

David Gissel 
Rating:
5.0

Customer did not leave a comment.

Nathan Wrzesinski 
Rating:
5.0

Customer did not leave a comment.

John Obrien 
Rating:
5.0

Customer did not leave a comment.

ZILONG ZHAO 
Rating:
5.0

Had computer issues while renting. The lady kept a smile on her face

Linda Bob 
Rating:
5.0

Customer did not leave a comment.

Genevieve Jones 
Rating:
5.0

everything was as advertised. pick up and drop off went smoothly. the equipment worked well for my need.

timothy jernberg 
Rating:
5.0

Everything was great

Aaron Guzman 
Rating:
1.0

Person working at the location was very rude and short with us. We rented a cargo van and it was dirty, and barley a quarter tank left. The ONLY good thing about this location was the two cute senior? dogs wandering around. The one star in the review is for the dogs. Will never go back and would never recommend to anyone.

klas johansson 
Rating:
4.0

Customer did not leave a comment.

Ben Anderson-Nelson 
Rating:
5.0

Customer did not leave a comment.

Kurt Sahl 
Rating:
3.0

Customer did not leave a comment.

Michael Martin 
Rating:
5.0

Customer did not leave a comment.

Kendall Frazier 
Rating:
4.0

Friendly and courteous staff. Decent van. Difficult to park nearby. Maximum pay street parking that I found was four hours.

Gary Feir 
Rating:
5.0

Customer did not leave a comment.

Pamela Duncan 
Rating:
4.0

Provide a photographic method to report the fuel status on the checkout website.

James Smyth 
Rating:
1.0

I need to fill out an incident report....I was exposed to toxic fumes from your nasty truck... Also you made 3 unauthorized charges to my debit card....stop stealing from me.

daniel nicholas 
Rating:
5.0

All was easily done. My only complaint is use of the software to order the truck. Downloading my driver's licence was difficult and asked for again after it was already loaded.

Gerald Gillmore 
Rating:
5.0

The Uhaul had a small hole in the roof so it's good that it didn't rain because all of your stuff in the truck would get wet!

Michael Ailion 
Rating:
4.0

Customer did not leave a comment.

Richard Sitonic 
Rating:
4.0

Customer did not leave a comment.

Noah Horton 
Rating:
5.0

Customer did not leave a comment.

Carol Lei 
Rating:
5.0

Customer did not leave a comment.

Richard Mills 
Rating:
5.0

Customer did not leave a comment.

ALEX COHEN 
Rating:
4.0

Customer did not leave a comment.

Heteng Zhang 
Rating:
4.0

The person who owns this location is terrific, so the service was excellent.

George Myers 
Rating:
5.0

Customer did not leave a comment.

Avery Lashley 
Rating:
4.0

The staff were friendly and the van was clean. The only real challenge was that parking or car was difficult when we came to pick up the van.

Scott Pelton 
Rating:
5.0

The staff made this move so easy! They were super flexible, and helpful in determining what kind of truck or vanwe needed!

christina ankeney 
Rating:
5.0

Customer did not leave a comment.

James LEE 
Rating:
4.0

Everything was fine.

Ryan Packer 
Rating:
5.0

Really friendly and helpful staff. Service was above and beyond. Highly recommend.

Alejandra Dzib 
Rating:
5.0

Customer did not leave a comment.

Jay Younger 
Rating:
5.0

Customer did not leave a comment.

bruce burgett 
Rating:
5.0

Customer did not leave a comment.

patrick dondanville 
Rating:
5.0

Customer did not leave a comment.

Lynda Mathews 
Rating:
5.0

Customer did not leave a comment.

Thomas Y 
Rating:
1.0

Where the vehicles are and where the office is are two different locations on different sides of the street. Also NO KEY DROP BOX. AND poor website … the cost per mile was NOT INDICATED when I made the reservations. NEVER AGAIN.

madelyn loreen 
Rating:
1.0

I mean the location is convenient for people but it’s also in a sketchy area. The van also was vandalized but that’s not really your fault.

Rebeca Andrade-Eekhoff 
Rating:
4.0

Everything worked fine, but the cargo van is covered in graffiti so looks pretty sketchy when you’re driving around. It doesn’t really look like a U-Haul

Andrew Schwarz 
Rating:
4.0

Service was just fine, but the trucks are around 90% covered in graffiti on the exterior.

Luis Justo 
Rating:
4.0

Customer did not leave a comment.

Sonia Costa Fernandes Pace 
Rating:
3.0

Parking area for vehicles is fairly small and it's a little challenging to maneuver in and out of the lot in anything bigger than a van. The vehicle we rented was extensively covered in graffiti, although this was no fault at all of the business owner but an unfortunate reflection of the neighborhood situation. Anything Uhaul can do to help secure more protected parking for the business would likely be appreciated by both customers and the business owner.

Stephen Pearson 
Rating:
5.0

This is not the fault of the business, but the vehicles are covered in graffiti.

David Hammond 
Rating:
5.0

Everyone I spoke with / worked with / helped me at this location was FANTASTIC. they were quick and friendly and polite and helped guide me out of the parking lot and I really can’t say enough good things about the experience I had with the people there. Unfortunately, this is not a uhaul branded location, and they are at the mercy of uhaul for maintenance on the trucks they have. The trucks were not well maintained. Uhaul could make this place better by offering better maintenance to their non branded locations. My truck needed an oil change, had a few loose dials, and a big chip in the windshield. It would be better if the truck were in better shape.

Justin Ward 
Rating:
5.0

Customer did not leave a comment.

Ric Baileykaze 
Rating:
2.0

I wish I would have been told I would have needed additional verification. I was at the site wasting half an hour of my four hours of truck rental because it needed my passport or lease agreement, who carries that with them? I also think the gas gage was off because I had to put at least 5 gallons of gas in my truck when I drove it a total of 15 miles and it was still saying the gas wasn't as full as when I got it.

Adrianna Scott 
Rating:
5.0

Customer did not leave a comment.

Yixuan Wu 
Rating:
5.0

Customer did not leave a comment.

Bart Likes 
Rating:
5.0

Customer did not leave a comment.

genevieve mezoh 
Rating:
5.0

Customer did not leave a comment.

Nuria Vilardich 
Rating:
5.0

The woman who helped me was the best uhaul employee/ owner I have ever met. I've been to so many Uhauls over the years and this was my best experience with customer service. She was upfront about costs and very courteous. Thank you!

Sharon RosasFairbanks 
Rating:
4.0

Customer did not leave a comment.

Darren Montgomery 
Rating:
5.0

Customer did not leave a comment.

Tori Campbell 
No reviews have been submitted for this location.

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