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Gerard A
Customer Reviews for Mail Boxes & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process of scheduling, acquiring and use of vehicle was excellent and an overall satisfactory experience. Highly recommend renting from this location.
Michael BFAST service friendly service recommended this location
PROCOPIO CThe man behind the desk in Mail Boxes was very short and rude. He made it very clear that he didn't want to help me with anything dealing with U-Haul.
John NThe gentleman at the desk was very professional and helpful. He got me in and out very quickly. I'd recommend this particular U-haul location just because of the customer service.
Fedde SBrand new and spotless van! It was an awesome ride and the process to pick up and drop off was extremely simple.
DARIA PVery friendly and helpful service person
Chris BThe check engine light was on when I got into the truck and the windshield was extremely dirty, to the point when the sun glare came in, it was very hard to see.
Beth BI was happy from start to finish. Calling "Mail Boxes and More" I placed the reservation easily. Pickup was also easy. I was very impressed by the person (I believe name is Charlie) at the front desk who handled my reservation upon arrival. He was personable and courteous. Although he's a "Mail Boxes and More" employee, U-Haul should be happy to have him representing your company. The vehicle was in excellent shape and handled well. I would do business with U-Haul again.
bruce dBest UHaul experience yet. I’ve rented before and this was the easiest and cleanest, most smooth going rental yet. Equipment was clean and well maintained! I would definitely use again!
Melissa TDealer was very accommodating when I requested a change to a different size vehicle.
BARBAROS DHave the vehicle washed and cleaned inside. It was filthy dirty. Low windshield washer fluid and oil change warnings lights were always on.
Lad BVery satisfied with the representative and expert experience
JOSEPH MThe owner is fabulous!! Worked to help me save money on my move. I will use him all the time.
Lewis MThe representative was dismissive, and i was overcharged. He was inaccurate regarding the initial mileage, charging me extra, and then he told me that he would check the truck later upon my return, even though i wanted him to check it while i was there. I told him i used 51 miles and knew he was gonna over charge me and he did.
WILLIAM DEasy & seamless
ROBERT WI’m so happy with the time record I got that truck in less than an hour.
HUMBERTO JChuck was very pleasant and helpful when we needed to extend the rental for another day! Very pleased!
DEBRA LThe driver's side window seems to need a gasket repair; the wind was pouring through. The owner/manager? at the location was a nice guy to work with.
THOMAS VEnd to end experience was great - great service, clean van, easy pick-up and drop-off! But secure more hand carts so that you are able to fill order requests!
GERARD SCab or truck, including the cup holder rim. Floor floor was dirty and passenger seat cover was ripped.
Reginald BI check in and picked up my vehicle via my phone. I got confused and checked some $25 charge for insurance which I didn't need and was charged $50 for two days. Can this be refunded?
Michael BVery very nice and friendly service
JAKOVZVI EEverything went smoothly. Thanks for your help.
HECTOR BPlaced a credit card on as a hold and got charged for it. Guy working lied to my face about me getting charged.
ANGELO BExceeded my expectations
Patricia BThe furniture covers were only 5 where it was mentioned there are 6.One if those was really dirty. With above exceptions,Van was good and the person was helpful.
Rajaram PI filled has tank yet got charged for gas, I did not purchase any supplies yet was charged for an item.
JOHN SBest experience ever with Uhaul
Tamika REvery step of the way--from reservation to return of the van--went perfectly. Chuck was professional. He helped me book my rental with optional dates if a problem arose. All E-mails were received on time. Absolutely, not one negative concerning the entire experience. KUDOS to Chuck!
geoffrey sVehicle in great condition and staff was good as well
JUAN MMy only minor complaint is that when you are only 1 person it would be great to have power mirrors so you can get the passenger side mirror correct without having to pull over and fix it. In this type of cargo van the side mirrors are critical.
CHRISTOPH CN/A
Dorian WI dropped off after hours.
Thomas CNo improvements come to mind- everything was great thank you
MARCO UThe cargo van I rented turned out to be brand new, I was the first cstomer to use it. The manager at the site was knowledgable, accomodating, and friendly. The pick-up and return processes were easy and quick. I would rent from this location again and will recommend it to others.
WILLIAM CVehicle was a bit rough. Could have been cleaner but was perfect for my use!
Curt KChuck the owner was fantastic and so helpful,I wouldn’t rent from anyone else
Stephen DTook way too long to be verified. Also the drop off directions were not clear. This location does not have a drop box and I needed to leave the keys with the owner of the Mailboxes and more location.
Chris JChuck was incredible and professional amid the current crisis that our country is experiencing, he ensured that only one customer was allowed in the store at once, he wore gloves and a mask. Chuck has a captivating personality and treated me with the utmost courtesy although I am BLACK. Which is unusual since the Trumpeter is in power!
ronald sMail Boxes is great to deal with, however U Hauls pricing is ridiculous. It cost me $95 for less than 2 hours and 50 miles worth of driving. I will never use U Haul again.
Patrick SWorker was nice and pleasant... Experience was great! Highly recommend... Thank you again!
Marco UChuck is great his costumer service skills are extra ordinary
Donald G