Customer Reviews for Santinos Furniture
(U-Haul Neighborhood Dealer)

54 reviews

2700 Mitchell Rd   Ceres, CA 95307

(209) 262-1738

Office Hours

  • Mon-Wed: 11 am–5:30 pm
  • Thur: Closed
  • Fri-Sat: 11 am–5:30 pm
  • Sun: 1 pm–5 pm

Services at this Location:

Contact Us

(209) 262-1738

2700 Mitchell Rd
Ceres, CA 95307

Services at this Location:

Office Hours

  • Mon-Wed: 11 am–5:30 pm
  • Thur: Closed
  • Fri-Sat: 11 am–5:30 pm
  • Sun: 1 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The lady help help us needs more training seems like she doesn't know what she's doing

Melanie Contreras 
Rating:
4.0

Customer did not leave a comment.

SHERRY GONZALEZ 
Rating:
1.0

Customer did not leave a comment.

Joseph McDonald 
Rating:
5.0

Customer did not leave a comment.

Walynda Miller 
Rating:
1.0

Customer did not leave a comment.

Cathleem Carrisosa 
Rating:
5.0

Customer did not leave a comment.

Valarie Amezcua 
Rating:
5.0

Natalie was very friendly and made everything from start to finish very easy. Thank you Natalie

Hope Covey 
Rating:
5.0

Customer did not leave a comment.

Darrell Marquardt 
Rating:
5.0

Customer did not leave a comment.

Alen Shahbaziandizejtakye 
Rating:
2.0

Customer did not leave a comment.

Jessica Trujillo 
Rating:
5.0

The agent in Ceres, Ca went above and beyond duty to get me the right truck in the right place. Natalie. Is to be commended for her excellent services. Thank you.

joan cobb 
Rating:
5.0

We love the people that run this location. They are very professional and always ready to help! Every time we need a U-Haul we will go to Santino’s Furniture!

NATALIE EHRLER 
Rating:
5.0

Nice

Jaswinder Jhatu 
Rating:
5.0

the owner of this location went out of her way to help me and solve any problems i had from my pick up location this lady deserves a u-haul award and any bad reviews are false she is kind and did everything she could to help me not get screwed over because the pick up location didn't give any details or put any gas in the truck i picked up i really do appreciate her and she deserves a 5 star rating not a 4 and i promise you any review she has that is bad they are lying cause the person i dealt with was amazing generous and outstanding perfect service and excellence if it wasn't for her i wouldn't even think about using u-haul again she saved my first u-haul experience from being a disaster and me never using u-haul again santino's furniture is a outstanding u-haul service location

jose collins 
Rating:
5.0

Customer did not leave a comment.

corey starks 
Rating:
5.0

Customer did not leave a comment.

jennifer grewats davis 
Rating:
3.0

Communication

ESTHER HERNANDEZ 
Rating:
4.0

They said they open at 11 am. But they don’t open until 11:30 am I had to wait

Mark Bauer 
Rating:
4.0

Customer did not leave a comment.

Isabel Carbajal 
Rating:
1.0

Don’t quote people half the price that you charge at the end. We did not go over on miles at all, actually under the estimated amount when quoted. The truck was not there the first day we were supposed to pick it up. No one was there to check it back in when we dropped it off during business hours. Needless to say we will not use this company ever again and we will strongly discourage anyone we know from possibly going through what we did using u-haul for our truck rental. Shady business operated by shady franchisee. 2700 Mitchell Rd, Ceres, CA 95307

Cory Rodriguez 
Rating:
5.0

Plus the representative’s for Santinos u-haul are awesome! Explained every thing about our agreement A Great Asset for U-Haul Company

Patricia Maciel 
Rating:
5.0

Very Friendly, they let me drop the trailer off before they evened opened. I just sent a picture of the trailer sitting in front of the office.

Michael Wetzlich 
Rating:
5.0

Customer did not leave a comment.

Charles Kim 
Rating:
1.0

The lady always busy talking on the phone about tother business while you waiting there listening all her business while you waiting to see when SE will finish helping you the place is dirty and she comes up with more offers like furniture for your house or she can help you to apply for a loan if you don't have enough to pay omg 😳😡😫 no please just don't rent a haul

Sarai Garcia salcedo 
Rating:
5.0

Customer did not leave a comment.

Sheila Mosier 
Rating:
1.0

Rude and disgusting is the best description of this place. Should not be in the U-haul business. Gives U-haul a bad name and they could care less. Worst experience I have ever had with a business. Over charged us for service we never received. Do not rent from this place. We were just returning our rentals that the place we were supposed to go couldn't take. Avoid at all cost. We will never go her again. You do not want to do business here.

Rudolph Weiglein 
Rating:
5.0

Customer did not leave a comment.

cynthia thorbourn 
Rating:
1.0

Worst experience ever. When we went to pick up the truck the lady that handed the keys to my driver was cussing and sweating at us did what she wanted to my contract and then kept repeating and swearing that she didn’t need to be there. When we sweeeped the truck after moving things we found Christmas lights in the truck. I didn’t move anything with that. I reported to corporate that the experience was horrible and we would never rent from here.

Angel De Jesus Perez 
Rating:
3.0

Customer did not leave a comment.

Jeremiah White 
Rating:
5.0

Customer did not leave a comment.

Carlos Rodriguez 
Rating:
5.0

Customer did not leave a comment.

MaryAnne Viau 
Rating:
5.0

Natalie at Santino Furniture was awesome. I was in contact with her due to issues we were having. She told me not to worry things will be ok. You need more people like her working for you. She was understanding and willing to help me. Where as the Modesto location was not. Again Natalie was the best and I will recommend people to see her and not the Modesto location.

robin moss 
Rating:
5.0

I love the customer service as best. She doing really good job truck is very clean. Very nice thank you.

Babaldeep Kaur 
Rating:
1.0

They lied about the cleanup that was required inside of the vehicle, and tried to charge me extra money, and then said I didn’t have enough gas, which was a lie. I would never take a vehicle back to this place ever again they were pure fraud.

Lauri Roberts 
Rating:
5.0

Customer did not leave a comment.

isiah Contreres 
Rating:
3.0

Customer did not leave a comment.

Roxann Foste 
Rating:
5.0

Customer did not leave a comment.

Ilbrat Issavi 
Rating:
1.0

We were not provided dolly and pads that we paid for. Will never use U Haul.

Parmvir Benipal 
Rating:
5.0

Great costumer service

Bobby Branham 
Rating:
5.0

Customer did not leave a comment.

Thomas Driggers 
Rating:
1.0

Not sure. Had to wait 1 hour from scheduled pick-up time. There was a note on the door saying "be right back". Waited 15 mins and I called number and the woman said she was "just around the corner and she would be right there". Didn't show up for another 45 minutes. When I arrived home and rolled up the door on the truck's 15' box, it was full of trash and wood pallets. I immediately took a photo. We cleared the trash and pallets out to use the truck but replaced the pallets before returning because we had no place to dispose of them and they weren't ours anyhow. I told the woman when I returned it what we found and she asked me to text her the picture. I was shocked when I recieved my receipt in the mail and was charged a $50.00 cleaning fee. I called the woman and she was very surly - telling me the truck was clean when we took it and too bad, take it up with Uhaul, all in a very taunting manner. This person shouldn't be anywhere near the Uhaul brand.

Kenneth Kelleher 
Rating:
5.0

Great customer service, she made this transaction easy and I will use and refer this location for all truck rental needs.

Jeanne Fanning 
Rating:
5.0

Already excellent customer service.

CHRISTOPHER PUGH 
Rating:
5.0

Customer did not leave a comment.

Babaldeep Kaur 
Rating:
3.0

When you rent something for a certain place let them work with client. Get rid of your “phone tree” people

Dirk Moore 
Rating:
5.0

Keep up the good work!

John Lanphear 
Rating:
5.0

Customer did not leave a comment.

Joette Boring 
Rating:
3.0

no personnel at this location. Everything was done through the online portal. No issues.

Zachary Dickinson 
Rating:
3.0

No personnel present to receive the rental return. Did everything online and it went fine.

Zachary Dickinson 
Rating:
5.0

You have a peach of a gal with Natalie! I definitely will utilize her services again! Thanks for all that was done and in a timely manner!

Nancy Shamgochian 
Rating:
3.0

They were not open.

Cory Vaughan 
Rating:
3.0

They were not open.

Cory Vaughan 
Rating:
4.0

I am glad to have gone to this location. I originally went to Creative Sew on Lander in Turlock (booked in person on 9-3-2022). I was told I could do online check in. However, when I got there on 9-18-2022, it was not available. Without my knowledge , my reservation was transferred to Santino's Furniture. In addition, Creative Sew was going to charge $80 to return the truck to THEIR location.

Robert McMillan 
Rating:
2.0

Customer did not leave a comment.

Emerald Zuterez 
No reviews have been submitted for this location.

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