Comment is not in regards to Madison automotive, but to uhaul itself. My reservation was screwed up from the beginning and was redirected numerous times to different â€œcustomer serviceâ€ numbers before I finally got someone that could sort out the fact that I was unable to confirm my reservation. My original reservation was supposed to be a one way, and the reservation page had the correct drop off location, until I confirmed the reservation, and had to drive the truck all the way back to its original spot, costing me a ridiculous amount of extra cash. Customer service was unable to fix the error their system created. Fuck uhaulAdam C.
Customer Reviews for Madison Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Thomas D.
Very peopleAlice B.
El cliente no dejó un comentario.edward C.
Unable to check in for drop off as there is no cell signal in this area for Verizon.Darlene P.
El cliente no dejó un comentario.Peter W.
The owner and yard man were just awesome !Scott C.
Very easy process and was able to meet all my needsSherry M.
El cliente no dejó un comentario.Sharon P.
El cliente no dejó un comentario.antonio G.
El cliente no dejó un comentario.Eric K.
El cliente no dejó un comentario.Thomas N.
El cliente no dejó un comentario.Yetunde A.
El cliente no dejó un comentario.Lynn B.
El cliente no dejó un comentario.Kris B.
El cliente no dejó un comentario.Beverly M.
El cliente no dejó un comentario.Dawna J.
Customer service wasn't under or overly great. Ppl just appeared to be there for a check and by the book. I felt they were friendly enough.Zaynab A.
El cliente no dejó un comentario.Gary V.
Team was very helpful! Great service and I will rent from them again.Jamie G.
El cliente no dejó un comentario.PAUL N.
El cliente no dejó un comentario.Julie L.
El cliente no dejó un comentario.Joseph D.
The equipment was not checked over at the pick up location. The auto transport trailer we received had a faulty tire strap (had frayed or been cut to be too short to reach the ratchet) which set my trip back a day by the time it was fixed. The ratchets were rusted to the point where they would not move. The uhaul truck had a back up light that was out and the drivers side mirror was so loose that any bump in the road would move move it from position. I had to tighten the mirror myself with an Allen wrench. My experience with this pick up location was not a good one and I would recommend choosing a different uhaul location if you want your equipment properly checked over and ready for use.Larz M.
El cliente no dejó un comentario.Sarah D.
Charged me for gas...when I dropped it off.it had more gas than when I first picked it up. charged me for cleaning $25 because the driver side floor had sandy shoe prints due to where I first picked up vehicle it was sitting in a pile of mud and deep water puddles!Lori G.
Dealer recommended Madison for drop off vs. Bingham, ME, saved me an additional hour drive-very much appreciated-thank youRuss M.
Windshield inside had coffee stains and I had to clean before tripJean C.
Get better tires for your trucks. I got a 26' truck and it was useless in the inch of snow we had here in Maine. Got stuck countless times on flat ground. Absolutely useless tires. A safety hazard to be completely honestMATTHEW P.
El cliente no dejó un comentario.Gloria L.
All locations I went to were great, people I interacted with were pleasant and knowledgeable. My complaint is the coordination of uhaul. I was sent first 45 minutes to a location that did not have the requested equipment. Then to a second location, while in route to second location received a phone call that they also did not have a trailer, sent to a third location and hour in the other direction, when I got there they were not aware I was coming as promised on the phone, and had to dig the trailer and truck out of a a snow bank delaying me another 30min. In all I spent nearly 5 hours getting a truck and trailer to my starting point, of which 4 hours was wasted because of ineptness on the part of uhaul.Michael T.
El cliente no dejó un comentario.Alexander R.
El cliente no dejó un comentario.NICKALOS R.
I paid over a 1000 dollars and rented way ahead of time to make this move go smoothly and not getting the truck size I wanted was very upsetting highly disappointedLYNN L.
Great folks. We're helpful and very friendly. Made me felt like a welcomed customer.Brian S.
El cliente no dejó un comentario.Kim W.
The gentleman that I dealt with, ( I believe his name was Dennis ), was very pleasant and easy to deal with. Made everything as easy as possible.Kenneth W S.
El cliente no dejó un comentario.Lesley A.
Very hard to see out of these cabs. I was alone trying to get out of gas station. Had to drive into road back up then lean at an awkward angle to see on coming traffic. Blind spots bad on these rigs. Could use some type of camera assistance for thatJohn C.
El cliente no dejó un comentario.Crystal M.
The truck was as clean as you could expect. Yes, there was a little dried mud on the driver's floor, but there always is in Maine in spring. I didn't have any problems with anything except the cell reception where the truck was parked. Fortunately there was guest WiFi at the building, so I took photos required by the U-Haul app and ran to the building to do the uploads, and then back to take more photos... If I were to recommend anything, it would be for a WiFi extender or a cell service signal booster so customers can easily use the app where the trucks are parked. Now that I've rented from there, I would just drive the truck over to the building next time so that I had WiFi in range where I was taking the pictures so I didn't have to run back and forth. Overall, and excellent experience.Michael M.
El cliente no dejó un comentario.Becky W.
El cliente no dejó un comentario.Brandi P.
I opened the door to the office at this location, and no one is wearing masks. I refused to go inside. I have high risk family members who cannot afford to get sick from covid. I handed the uhaul truck key to a friendly staffer who came outside, no mask. I did not receive a receipt nor confirmation that i have returned the truck. I picked up the truck with a 1/4 tank of gas. I misjudged when i filled the tank, so you folks got extra fual. The right thing for Uhaul to do is issue a credit for the extra fuel. Please advise if you intend to follow up on either of these issues.EDWARD H.
El cliente no dejó un comentario.Chuck G.
Past experiences with u-haul have been great. This experience not so well .Rental preformed well in handling , tires and trailer lighting . Very poor Drop off locations. drove over an hour to drop off location. Was supposed to be credited for one day ??Mitchell C.
We've never had a problem renting Uhauls from this location. Highly recommend.JAMES W.
Very satisfied. Nice people & helpfulWAYNE R.
El cliente no dejó un comentario.Rebecca H.
Owner treats uhaul customers like crap.Eric S.
U-Haul left me in control, no t the moving companyHershal C.
The employee who accompanied me when I hooked up the trailer ignored the fact that the trailer had a broken power plug. I saw that the plug was missing a prong and showed it to him. He commented that the trailer was missing an extension plug, and said "it shouldn't be that way, but will be okay for now". I connected the plug to my car's trailer lights plug, and the employee walked away, saying "you're good to go". We never tested the lights before he walked away. Later on, after it got dark, I got stopped. I was shown that the lights didn't work, and was told I can't drive it like that. I went home and called Uhaul roadside assistance. This put my moving plans off for several hours. Roadside assistance eventually arrived and fixed the lights on the trailer and tested them. I returned the trailer the next day, and tried to use your checkout process with my phone, but it would not work properly and tour website kept giving an error message. Today, I see that Madison Automotive overcharged me. Cleaning fee? Really? I only moved a refrigerator, and am unaware of anything that would require a cleaning. Please provide photos of what was cleaned.Thomas K.
El cliente no dejó un comentario.Raymond G.
establishment was closedDavid S.
El cliente no dejó un comentario.Elizabeth O.
Renting this truck was a good experience. The vehicle was clean and well maintained. It did everything we needed it to do. The process of renting and returning was very efficient.Jack D.
I wrote, in the left column, at length about how you baited (accepted a reservation) and switched (summarily changed it at the last moment) without my consent for my pickup. Well, ooops you did it again for my drop off. Again you added an hour to my drop off by changing the location. This is terrible business. Your survey is asking the wrong questions. Who gives a s#$t if the office where I pick up is clean if it's an hour away from where I need to be, and you advertise all these locations but it's a spin of the roulette wheel where your vehicle is despite you taking the time to schedule in a UHaul location that works for you. FYI, the truck worked well, the kid at the pick up was polite and thorough. And yet I have a bad taste in my mouth from this experience and will seek other options next time.Dean R.
El cliente no dejó un comentario.John S.
Hire an agent who isn't a pig and maintain your trucks!!Corrissa F.
I was told that by the man at the desk that I would be able to alter my mileage when I dropped off the vehicle. That wasn't true and I had to go back into the store and get the charge taken off of my account.MacKenzie F.
Extraordinario servicio al clienteMICHAEL M.
El cliente no dejó un comentario.Wendy W.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Anthony V.
El cliente no dejó un comentario.WILLIAM P.
El cliente no dejó un comentario.Joshua E.
I wouldn't recommend them to a friend not because of them but because it is so far from where we live. I would improve your registration system. I would think in the day of computers and the ability to track inventory that the customer should be able to reserve equipment at the location they want. If it is not there then they should be able to know that at time of reservation. Not after it has been reserved and plans made find out that the reserved equipment is over an hour in the opposite direction.John E.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.Matthew W.
No issues, thank youRandy M.
El cliente no dejó un comentario.Jonathan H.
Do nothing your service is the best !!!Gary C.
El cliente no dejó un comentario.Kay H.
The staff has always been helpful in everything. They are a great bunch. I've used their services before and will continue to in the future.mardi P.
Upon arriving to pick up the trailer, confusion evolved regarding the agreed upon price. The glitch appeared to be with U Hauls computer system. It frustrated me to the point of considering cancelling rental of the trailer. Madison Automotive was very helpful resolving the problem.Sewell C.
Simple and easy drop off.Todd L.
Car tow behinds.Shirley C.
Great vehicle and customer service. Only improvement would be to change to snow tires during winter season.Adam C.
El cliente no dejó un comentario.Angela R.
El cliente no dejó un comentario.Barbara H.
The location was good but not the service from UHaul: 1 - trailer was not the size asked for 2 - price was not correct as confirmed on email 3 - no confirmation was received the day prior 4 - receipt was incorrect Pretty much every mistake that could be made was made.Michael P.
Truck was dirty still had food items on the floor including large pieces of frosted miniwheats, there was something sticky all over the cup holder area and just a ton of dirt on the floor in the passenger cab as well as the cargo area. The exterior of the truck hasn't seen a cleaning brush in a while either. There was damage all over the exterior of the truck looks like its everything but the lottery. The manager who I believe is also the owner is less than pleasant to deal with. I intentionally do not rent from this location because of poor experiance in the past however UHAUL had to change my original reservation to suit the companies needs. Theres also the fact that the manager altered my reservation having me return the truck to his location instead the one hat UHAUL requested that I return the truck too, now I have an extra $80+ charge on card which I'm patiently await to have the funds returned. Next time I'll drive out of my way to rent threw a different rental company. I'm very disappointed in UHAULDaniel G.
Very convenient location, excellent service. Satisfied.Tim H.
El cliente no dejó un comentario.Timothy F.
El cliente no dejó un comentario.Gene M.
El cliente no dejó un comentario.Luke G.
El cliente no dejó un comentario.Todd L.
El cliente no dejó un comentario.Denise R.
El cliente no dejó un comentario.roger A.
Very rudeMichael K.
I received an email from haul claiming I did not return the trailer. Before the customer is accused of not returning a rental you should check with the renting dealer to make sure the trailer is actually missing.Dennis B.
Hours are limited which understandable since it is really a garage and not a Uhaul dealer.Bonnie B.
El cliente no dejó un comentario.Edward G.
All perfect!!JAMIE D.
I've rented uhuals in the past from sandy and daughter in Skowhegan maine and had no issues. I called a week before I was moving and they had all there trucks reserved so I called Madison automotive to get a truck. The man who runs it is very unprofessional. I called to get a truck, I wanted a 26' box truck and I got the confirmation email and everything for it. He told me to call everyday for that week to see if it was there as I needed it for Friday. The next day I called he had no idea what I was talking about and told me to call back in a couple hours. I did and he told me that he hasn't heard anything from uhual whether I would have a truck for the day I wanted to move or not. He then told me to call the next day. He said he would find me a truck and go get it if the 26' truck did not show up. I kept calling everyday and got no real answer. I called on a Thursday to see what was going on as I was picking the truck up on Friday and he tells me â€œ oh ya uhual called me today and said they don't have any 26' trucks to fill your reservation â€œ. I had to end up going with the tiny 15' truck he had and make multiple trips. Very unhappy with how a â€œreservation â€œ works with uhual. The customer should not have to call everyday and look for a truck. Very unhappy customer, would appreciate a call to speak to someone. Further more I was charged the same price for the 15' when I was told I was getting a 26'.Bryan L.
We arrived after hours. The lot was dark and muddy. We did not disconnect the transport from the truck because we feared it would sink in the mud. Finding the drop box in the dark was difficult . I would not recommend this locationBonnie B.
Madison automotive was easy to deal with and made choosing a size to do the job easy.linda B.
El cliente no dejó un comentario.Steve M.
El cliente no dejó un comentario.JAMES P.