Picking up the truck via the app was not a pleasant experience
Mercedes C
Customer Reviews for Madison Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Not enough room if you are driving a 26' truck, not to mention a vehicle trailer. No staff around to help. Horrible experience.
Kane FThe pull down trailer was much better than the older model!
CHARLES FNeed to update the license plate validation. The plate expired in June of 24. I didn't see the validation until half of my trip. I have used u-haul twice for the last 5 years.I turned the Trailer in yesterday. Ken Hibbard
KENNETH HI would recommend a system where repeat customer information is stored to decrease check in time I have used uhaul at multiple locations over the past year and I have to give all my info each time
Peter CThe location was to far out to drive but I had no choice
Rocio VCharged for cleaning only had a tire in it motorcycle wouldn’t go in without ramp
Gary CGot an extra charge for gas even though I felt I had filled it back to where I was told to put it when I picked it up. I also got charged for extra miles and I feel that they did not calculate the miles correctly for our trip home. I probably would not rent from U Haul again.
gerald fProblems picking up vehicle as no staff was available to assist and poor internet connection couldn't establish location. Had to call 800 number for assistance.
cynthia MMake the app more accurate so we have less fault as the customer too get everything you guys need from us other than that it was fine
Angel RI did not recieve the blankets I was charged for, other than that, everything was great
Brian RSuper friendly and great with directions! So helpful!
Abigail BVery nice, very accommodating dating, went well
Kevin HGreat Family-owned company. Everyone was helpful and know exactly what they were doing.
Joseph MNothing everything was great
John VI can't think of anything everything was great
John VWe were very unhappy with having to return the uHaul to Madison, aftrer we had picked it up in Jay. I can't see that there's any good reason to do this except for the company to get the truck where they wanted it. It was very inconvenient and cost us more money in gas. We should be able to return it to the same place we picked it up or to a CLOSER location, like Farmington, which is where we were told we could drop it off. Thank you. Next year, we will rethink using UHAUL.
Susan tVery nice people to deal with.
DAVID WKeep up the good work
Heather MGreat service and love the new management!
Jamie GGood job
Junhao PSuper easy to deal with, I’d rent again.
Zachary AYou are doing a great job.
Daryl CEverything worked out perfect. They went above and beyond with their help
JAMES WThe people at Madison Automotive were very helpful. But, the Uhaul website was extremely difficult for them to use.
Margaret G