Trailer was in working condition but dirty. Had to wait for a person to show up to help me it took an hour and half to check out the trailer which put me driving at night. Also, I hooked up the trailer myself with no one assisting me.
gary r
Customer Reviews for Macs Market & Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent staff
Rebecca BTruck was very dirty inside & out. We had to drive 4 hours roundtrip to pick up the truck. Very inconvenient.
Janie HActually go through and check to make sure uhauls are cleaned out and not filled with crack head clothes and needle ends.
LAUREN MThe Uhaul "self-pickup" option was faulty, and I spend an hour on the phone on the day of my move trying to get it resolved. I also paid for 10 furniture pads that were not in the truck, and despite commenting this on my invoice, got charged for them anyways. Truck physically ran fine, but dealing with company is consistently frustrating.
Alexander AI am very unhappy. Both U-Haul drop off locations in Sandpoint ID refused to take the 26' truck and 6x12 trailer even though they were scheduled to do so. I had to drive from Sandpoint Idaho to Libby MT, 181 miles out of my way, to drop them off. Idaho hub said it was only 46miles away from Sandpoint to Libby. They were off by 400%. That cost me an extra $60 in gas.
PAUL AGreat service here...
CINDY BHave blocks of wood to set the hitch on. Easier on the back.
Mark SInside the cab of truck was dirty along with the dash and scratches all around the truck on outside
William WPick up was a bit sketchy. Hardly any options as far as sizes available, hours for rental very limited and the person while very friendly didn’t know how the equipment worked. But we got it done
linda cI didn't like having to drive 200 Mi to pick up the truck. That was a big expense
Glenn SThe folks at Macs were also great, very helpful and super nice! The remote returning option by U-Haul was very convenient.
Alicia EStay as you are.....
Thomas SThe Truck proved to be unsafe and was not maintained. The windshield wipers did not work and could not see in the middle of a monsoon downpour. The drivers door would fly open at 70 miles an hour and when going over bumps, could not securely close it. The air conditioning did not work, has a vacuum leak in the system.
Susette HBriana was awesome.
Gordon HWe returned our U-Haul two days before we needed to and then got charged for an extra day this is after my husband talked with the lady at the counter who said she'd get it checked in and somebody would call us the next day-no one ever did.
RYAN SGreat service was very pleased
JEFFREY S2 wires were broken on the wiring harness by the plug. Had to repair them to get the lights to work.
Neal WI was charged for an extra day even though I returned my equipment within one day and early.
Blaine CI was overcharged gas wasnt same on contract as truck. Will never use uhaul again its a rip off
Tara DVery nice people
DEBRA TThe employees had no idea how to put the trailer on. The trailer had dirty inside. No adapter for the break light.
danielle fI had to re-sweep out the front and back, even though it was exactly as when I rented it. Not their fault, so I understand not wanting a dirty truck back.
TIA SIt was a great experience
Ella LKeep up the good work!
Steve RWe were told we were renting a lightweight TRUCK dolly!!! It was NOT!!! IT WAS A CAR DOLLY, NIT ONE OF OUR VEHICLES FIT ON IT, AS WE OWN A TRUCK AND SUBURBAN. CALLED AND WAS BASICALLY TOLD OH WELL WW ARE S.O.L!!! NEVER WILL I EVER DO BUISNESS WITH THIS PLACE AGAIN!!!! SHOULD HAVE PEOPLE WHO ARE KNOWLEDGEABLE OF WHAT THEY ARE RENTING OUT!!!!
Joshua MWe spent anhour and a half cleaning the truck 3 of us the cab 5 swept the trailor you could of eaten off the floor. The manager said it was dirty. I called customer service this is not right. I was charged $25 . I also returned it with half a tank only picked it up with a quarter. This woman was mean and vindictive for no reason other than she was in a bad mood
Jeremy TGood trip, equipment ran well.
Linda LFriendly and nice, no problems.
Robert DI had reserved blankets and they had none available.
Joe TUnprepared. Not trained. No blankets Just a mess Great truck.
TED WThey overcharged me for 2 rental periods. I rented for 12hrs returned it at 10hrs. I put gas in...only drove 8 miles. Put in 2 gallons fuel. They charged me for 8.5 gallons and $30 to do it. And now theyre avoiding my calls These people are crooks. Dont rent here go across town
Austin Othe uhaul server software gave the salesperson a lot of trouble uhaul software is NOT very user friendly
ALLAN ABrent, the customer service rep at this location, is always friendly, courteous, and ready/willing to help customers. I have used this location several times when needing a trailer in Libby MT and recommend it to anyone in the area needing a truck or trailer.
Jim FThey entered in my return time as late, which it was not. Now you are attempting to bill me for an extra day. Completely dissatisfied.
Jeremy CEasy check in. Quite convenient. And the agent on-hand was helpful and efficient.
david pThis was the best part of the entire rental experience. This store was great !
Chris aThe employees here were very courteous and helpful. They made us feel comfortable and welcome. I appreciate their taking the time and effort to help us with our rental.
Janett CThey checked us in while smoking a cigarette. They were rude and not helpful with my deposit. They had other people that they were friends with trying to rent from them that they were side chatting with about my business and deposit and the friend even went and grabbed my paperwork. She didnt even work there.
Melissa NGreat customer service.