Comentarios de los clientes para Mackies Auto Sales

Great customer service. Very helpful,

He is a pleasure to do business with.

Customer service lacking. Did not explain process. Seemed irritated when I asked questions. Referred to me as “after I help HER” I was disappointed and it said online I could return to another location but that was not true and created significant inconvenience. Process is deceiving. I saw plaques of high ratings on the wall, but my experience did not meet that. The vehicle was clean on driver side, but appeared to have straw or hay on passenger seat. I realize everyone is stressed during this pandemic but please don't take it out on customers if that's the case.

Jim was amazing. Great friendly service.

the van when i got it the back part was not clean in i didnt make a mess it had dirt i didnt move anything that would be dirty i would like to still rent your uhauls thanks

Mr. Jim Mackie met me at the location. He was polite and professional. He made the process easy and answered my questions. I would highly recommend renting a truck from him.

Quick & Excellent Service. Clean & Friendly Environment. ⭐⭐⭐⭐⭐

No frills operation but functional. Confusing what to do with the rental truck (parking it) and where to drop off keys. Also no immediately acknowledgement or receipt of return.

Everything was simple, convenient, and easy:)

Good job people.

Jim was great!!! Very helpful and easy to deal with. Was in and out super fast.

Mackie's Auto makes you feel right at home during pick-up and drop-off. The atmosphere is inviting, the generosity is pure, the owner Jim is kind and courteous, and the trucks are always clean. I'd definitely recommend reserving your u-haul from Mackie's Auto Sales on Bee Line Hwy, DuBois Pa ⭐⭐⭐⭐⭐

Outstanding customer service. Very friendly staff. I am remodeling a house and I for one will only use Mackies when I start getting my bog stuff like lumber windows insulation drywall both 10' and 8' Mackies keep up the outstanding work you have a customer for life

The service here is phenomenal. I'm in and out, no questions, no fluff, exactly how I like it. Mackie's seems to genuinely care, weather it be a new customer or return regular, and that means business. ⭐⭐⭐⭐⭐

Excellent service, friendly/helpful staff. The van was ready and waiting. Check in smooth as glass. Would definitely recommend this location to friends, and will return next time we need a van or pickup truck!

What an Excellent experience at Mackie's Auto. The generosity and hospitality was beyond. I will definitely be renting my U-hauls from Makes Auto Sales from here on out, and I suggest others do as well. Relaxed environment. Questions answered. Love & Respect ⭐⭐⭐⭐⭐

No one there

The people at this location were good to deal with but U-Haul customer service overall was absolutely lousy. Was on the phone for over an hour trying to get the unit checked back in after hours and still could not do it. Was on hold for 15-20 minutes two seperate times. Totally unacceptable.

Get the right side mirror so it can be adjusted.

Big difference between pick up and drop off location.

Mackies was more than helpful in assisting us. We were in and out within 40 minutes. Our original reservatuon was with Penn Central door who told us when we arrived our truck had moved. The sales clerk also became quite sarcastic when questioned. Thank heavens for Mackies making a very stressful event in our lives a little more bearable. Thank you to Mackies Auto Sales, DuBois,PA

The owner was very helpful and accommodating!

Very nice man to do business with, will come back when needed

I am thankful I was just dropping off. As far as helpfulness goes they did their job but I got the impression I was a bother.

Very professional service from start to finish!!

Jim went above and beyond to make sure my truck was there when I needed it! He was kind, helpful, and professional. Will use again :)

great clean, convient, profesional

Nothing at all best uhaul place I've ever been super nice and clean.

Great experience. Would recommend to anyone.

My reservation was changed 2 times in the span of a day. The first change was due to another customer extending their reservation. This is not a fault of the company. However. My new location was 20 miles away in another town and once we arrived there, the location was closed. Uhaul did not verify the location was available before changing my reservation. After having to call the main line for a representative to get a new location, I was sent back to my original town to a different store that had the trailer. WHY was I sent to a town 20 miles away when my town had the trailer available already?!?!

Got over charged and did receive the equipment I needed

Great Job !!!!! Took a bad experience and made it good .. Thanks for all your help. Will pick this location from here on out...

I was charged for insurance I did not want. I told him that and he said he removed it from the contract. I guess I should have known when he didn't reprint the contract and kept the one with the insurance.

Great customer service

Have a second key drop box on the building. The one on the pole wasn't the natural place to look. Otherwise, you guys were great!

I dropped the truck on Sunday and no one was there

It was a very smooth and easy experience. Jim was very kind and professional.

Mackie's was fantastic. Very helpful when the automated system let me down. Thank you very much.

Thank you for being so friendly and helpful! I will use Uhaul again.

Went 13 miles over the allotment and was charged over $24. There was a fuel fee of $18.95 but it was not low on fuel. This was an outrageous fee!!!

The uhaul seemed dirty, not wiped down prior to arrival. Also as soon as I started going the oil change light came on and a plastic bumper piece started dragging which I was able to push back in.

Everything was great at this location. Friendly people.They asked many helpful questions. Helping make this a good experience.

Thanks for all the help !!!!

i rented a storage unit from this location and can't get a final close on the bill. No one will call me back or send me a closing on the unit. Has a issue with mice. Doris Jacoby

Staff was very friendly, but we had requested moving blankets and weren't notified that no blankets were available until we arrived to pick up the trailer. Was overcharged for insurance that I had declined when I booked online. I was told that a credit would come through on my card to refund the charge, but that has not happened.

The service was great! The entire process went very smoothly. I would recommend this location to anyone who is need of u-haul.

great pickup location, super friendly staff.

Very easy online reservation and the face to face transaction was professional and fast.

Had an issue with the U haul self dispatch on the Uhaul website. Thankfully the guy at Mackies took care of the issue.

Excellent service

Great service - very easy pick up and drop off.

Service was excellent

This was our second rental within 1 week. Again Jim was amazing to work with! Anytime I need a uhaul I will continue to come back and see Jim!

Jim was awesome to work with because of him we will always come back and use the services again.

great location, even helped us arrange for unloading help

The guy was great he called me the day I had gave me his number in the event of any problems, didn't have any luckily!

only thing wrong was tail light was out, but turn signals worked.

Check to make certain the air conditioner works.