Customer Reviews for Machado Storage LLC
(U-Haul Neighborhood Dealer)

1,463 reviews

16401 Lakeshore Dr   Lake Elsinore, CA 92530
(@ Machado)

(951) 245-4350

Office Hours

  • Mon-Sun: 8:30 am–4:30 pm

Services at this Location:

Contact Us

(951) 245-4350

16401 Lakeshore Dr
Lake Elsinore, CA 92530
(@ Machado)

Services at this Location:

Office Hours

  • Mon-Sun: 8:30 am–4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Maria Rodriguez 
Rating:
5.0

Kevin was very helpful. I will continue to use this location because of the professional services I have received.

Merry Workman 
Rating:
5.0

Customer did not leave a comment.

Dexter Marcus 
Rating:
5.0

Customer did not leave a comment.

Vanessa Mckenna 
Rating:
5.0

Excellent service I’m very happy with machado company

Jaime E Loo 
Rating:
5.0

You guys are awesome!

Priscilla Murillo 
Rating:
4.0

Customer did not leave a comment.

Jodi Brady 
Rating:
1.0

I was accused of using a Dolly that was broken , the gas mileage came into question, I had to show proof through photos I took. Sabastian the rep for Machado U-Haul and storage did not do walk through with me before I left the store the day I rented the truck. He tried to charge me a 3td day because he said the truck was supposed to be returned at 324 pm and it was 340. I was told the day I rented the truck that it had to be returned at 430 when U-Haul closed. I got no help from 1800 U-Haul . After I broke down in tears sabastian agreed to not charge me for the Dolly and after he confirmed my photos of the gas gage he agreed to not charge me additional. He basically called me a liar by say, “ I can’t take your word for it when I told him about the dolly, the gas . I also received the truck dirty. I immediately told sabastian BEFORE I left the premises d he said that was fine. The floor boards were covered in mud. I have pictures to prove it. Yet, I took the time to clean out the truck before I returned it. I’d like call back to discuss the service I got. 760 5289018 thank you

Kristine Leyva 
Rating:
5.0

The staff were very helpful and welcoming.

Kerri Strolin 
Rating:
5.0

Customer did not leave a comment.

Jaime Cornejo 
Rating:
5.0

Customer did not leave a comment.

KENRICK CAMPBELL 
Rating:
5.0

Customer service was excellent.

MICHAEL LEIDELMEIJER 
Rating:
3.0

Lock is very hard to close. Dash lights didn’t work which is dangerous at night.

Yvonne Horton 
Rating:
5.0

Roof leaked our stuff got wet :/

RYAN MARTINEZ 
Rating:
4.0

THE PEOPLE WERE VERY HELPFUL AND FRIENDLY. THEY GET 5 STAR. THE TRUCK SMELLED LIKE WET DOG INSIDE FRONT AND BACK, LIKE DOGS WERE LIVING IN THERE. THE 19.99 FOR THE TRUCK TURNED INTO $130. YOU SHOULD JUST SAY THE TRUCK RENTAL IS FREE, YOU WILL SUCKER A LOT MORE PEOPLE IN. I WENT 40 MILES AND HAD TO PUT $40 TO BRING IT BACK TO WHERE IT WAS. RIDICULOUS, THE WHOLE EXPERIENCE WITH UHAUL. AGAIN THE WORKERS WERE A+

SONIA SPENCER 
Rating:
4.0

Took a while picking up my trailer reservation, even though there were 3 people there they were only helping one customer. Dropping it off was quick and nice. They allowed me to drop it off a few minutes past the closing time, which was great so that I wouldn’t have it over night.

Hugo Vargas 
Rating:
4.0

I am disappointed to learn that the selection of trailers has drastically change which will force me to rent from another location each month from now on

Joel Wernke 
Rating:
5.0

I love this location! They are wonderful and their equipment is always clean and ready to go!

WILMA WASHINGTON 
Rating:
5.0

Customer did not leave a comment.

Daniel Housel 
Rating:
5.0

Customer did not leave a comment.

BARBARA MCLEAN 
Rating:
5.0

Customer did not leave a comment.

volkan ozkan 
Rating:
5.0

Customer did not leave a comment.

MARIBEL DAVILA 
Rating:
5.0

The folks at Machado Storage LLC were fantastic. They made sure to communicate and answer my questions. I would recommend this location to anyone wanting to rent a U-Haul in the area. Thank you for such a friendly attitude too!

Billie Powers 
Rating:
2.0

To many last minute changes.

RONALD BRACY 
Rating:
5.0

Great!

koichi ohnuma 
Rating:
5.0

They were very helpful and accommodating. The best Uhaul Rental we have ever used.

Lisa Lopez 
Rating:
5.0

Great customer service and great quality of customer the vehicle.

Andrew fernandez 
Rating:
5.0

Customer did not leave a comment.

Todd Wong 
Rating:
4.0

We were unable to add insurance for our corporate account, so we were forced to drive the two trucks uninsured. U-Haul should allow that to be added even if the corporate account was not set up with insurance.

Kirk Overton 
Rating:
4.0

Customer did not leave a comment.

Bill Prevette 
Rating:
5.0

Customer did not leave a comment.

RUSSELL SMITH 
Rating:
5.0

Customer did not leave a comment.

Willie Moore 
Rating:
5.0

Easy check in and check out. Trailer was ready when we got there. Easy peasy.

APRIL Silvas 
Rating:
4.0

Customer did not leave a comment.

ROBERT RODRIGUEZ 
Rating:
5.0

Great in and out service . Thank you

RICHARD KNAPP 
Rating:
5.0

Customer did not leave a comment.

Zaya Essapour 
Rating:
4.0

Customer did not leave a comment.

John Carrigan 
Rating:
5.0

Thank you for UHaul!!! #1. Your associate was very kind and knowledgeable!!!! We are 100% Full Time RVers…… Ir we actually have a coach…. Made with solid Metal and our roof is diamond plated so you can go to concerts and have the perfect view and sound. We desperately needed to rent a UHaul truck and then van to complete our MISSION IMPOSSIBLE!!!! The employee was extremely knowledge with a advised us with use a truck for A and a B for that. I was extremely appreciated his advise. It took a little longer on our end. We are both over 60……. Yes, I would definitely advise family, friends, and neighbors…. Machado Rentals in Lake Elsinore, CA. We needed extra time and fortunately….. Macado’s extended our usage of the truck so we completed our goal. I highly recommend Machado’s service and the ability to get our project. I have a convertible BMW Z4….Only holds 2 people, LOL! Again we are extremely thankful for kind and knowledgeable associates!!!

ELAINE HARRIS 
Rating:
5.0

Customer did not leave a comment.

Tyshawn Corley 
Rating:
5.0

Great Friendly Staff! Thank you

RANDY GLAZE 
Rating:
5.0

Customer did not leave a comment.

Samuel Lira 
Rating:
4.0

Very friendly and helpful service, but the rates were a little high.

PAUBLO MENDEZ 
Rating:
5.0

Customer did not leave a comment.

Michael Vasquez 
Rating:
5.0

We loved our experience very good service thank you !

LUIS ROMERO 
Rating:
5.0

Customer did not leave a comment.

NATHAN OAKLEY 
Rating:
5.0

Customer did not leave a comment.

Stephanie Shepherd 
Rating:
5.0

Customer did not leave a comment.

Percy Lowe 
Rating:
5.0

Good customer service very helpful

Joey Gonzalez 
Rating:
5.0

Its all good thaks for your service looking forward to working with you again

DONALD OWEN 
Rating:
5.0

Customer did not leave a comment.

Michael Sanchez 
Rating:
5.0

Customer did not leave a comment.

OCTAVIO VENEGAS 
Rating:
5.0

The staff was excellent! It was easy to schedule the rental for my move ahead of time, and it was a quick and easy process.

Mark Zayas 
Rating:
4.0

Thank you U-Haul

FAIDA MARTINEZ 
Rating:
5.0

They were super noce and helpful

Jon Wilson 
Rating:
5.0

Customer did not leave a comment.

KHALED SALEH 
Rating:
5.0

Customer did not leave a comment.

Emil Gregory 
Rating:
5.0

Customer did not leave a comment.

Nereida Rodriguez 
Rating:
4.0

New truck so it drove nice but dirty outside and filthy inside

Jeffrey Rivers 
Rating:
5.0

Customer did not leave a comment.

FREDRICK LIVENGOOD 
Rating:
5.0

Very fast and easy pick up. I appreciate the staffs help.

adam fuller 
Rating:
3.0

Your app sucks! The morning line was backed up because nobody could get the app check in to work. Even your employee couldn't get it to work.

ALEX POLYAK 
Rating:
5.0

Customer did not leave a comment.

pete cutuli 
Rating:
5.0

Customer did not leave a comment.

Fausta Garcia 
Rating:
5.0

Customer did not leave a comment.

Candice Borrego 
Rating:
5.0

Easy, simply, courteous and efficient!! Great experience

Jose Guzman 
Rating:
5.0

Customer did not leave a comment.

JASSEN LESLIE 
Rating:
3.0

Would be difficult to maneuver a large truck and trailer. Staff are friendly and vehicles are in great condition. The truck I rented only had 87 miles on it. The only negative is price was a little high compared to enterprise. However, enterprise didn't have a truck available when needed.

Jeffrey Rivers 
Rating:
5.0

Customer did not leave a comment.

Gmelin Frias 
Rating:
5.0

Customer did not leave a comment.

Sheila Croft 
Rating:
5.0

Customer did not leave a comment.

PAUL MORENO 
Rating:
5.0

I cannot think of one thing that should be changed, thank you!

KAREN OTTO 
Rating:
5.0

Customer did not leave a comment.

Timothy Safley 
Rating:
4.0

Customer did not leave a comment.

carl eliseo 
Rating:
5.0

Overall Uhaul experience was great. Personnel were friendly and helpful.

ADALBERTO OBREGON 
Rating:
5.0

Great service, friendly and helpful

ELIAS LARA 
Rating:
5.0

Outstanding service

William Ballew 
Rating:
5.0

Fantastic expedited service. Definitely will be coming back!

aron chadwick 
Rating:
5.0

Courteous and professional staff. They are always friendly. They have me back on the road in no time. The equipment is always clean and well maintained.

Edward Wells 
Rating:
5.0

Customer did not leave a comment.

DONALD MOSLEY 
Rating:
5.0

The Staff was extremely amazing and professional

BRIAN WRIGHT 
Rating:
4.0

Customer did not leave a comment.

Shannon Beutler 
Rating:
5.0

Customer did not leave a comment.

KEYONDA DUFF 
Rating:
5.0

Everything was great. Thank you

Dawn Christman 
Rating:
4.0

Customer did not leave a comment.

Alexandria Ramstorf 
Rating:
5.0

Great service

Luis Miranda 
Rating:
5.0

From one to 10 I say 10

UMBERTO MADUENO 
Rating:
5.0

Customer did not leave a comment.

Nemencio Quintanilla 
Rating:
1.0

Was charged 180$ instead of 40$ and never refunded

craig ellis 
Rating:
3.0

This is a storage facility, not really a U-Haul location. There was a nice person that came out to show us the drop box.

Trisha Ladd 
Rating:
5.0

less than 24 hr rental, decent mpg, I’m Just done moving our daughter.

Paul Bauer 
Rating:
5.0

Customer did not leave a comment.

Timothy Logue 
Rating:
5.0

Customer did not leave a comment.

SANDRA FUENTY 
Rating:
5.0

Customer did not leave a comment.

David Shawn 
Rating:
5.0

Set the vehicle clock to correct time. It’s time consuming to try to figure out. I rented a van. I wish I had known that I needed the connector for I phone that fits into the cigarette lighter.

Barbara Mitchell 
Rating:
5.0

Customer did not leave a comment.

MATTHEW TERRILL 
Rating:
5.0

Customer did not leave a comment.

Michael Nakano 
Rating:
5.0

Customer did not leave a comment.

Alfonso Guerrero 
Rating:
5.0

Customer did not leave a comment.

cesar g martinez simental 
Rating:
5.0

Nothing to improve......

TRACY MOZDEN 
Rating:
5.0

Customer did not leave a comment.

Shaunda Miller 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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