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Jawahar S
Customer Reviews for MacArthur Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The equipment was not clean and the staff was also rude during my pickup. So not going to visit this place again
Raja sthe check in outside of business hours was wrong. There was no key lock box located on the premise despite the prompts and they images shared in the app. Instead, the owner/person locked the key inside the truck with a lock. I would not recommend this experience to anyone. It took us over 30 minutes looking for a lockbox and key that didn't exist.
JOHN BAlex es de verdad el mejor que me pudo atender. Estuvo tan amable. El proceso de recoger y entregar en vehículo fue super rápido. 100% recomendado
Karla Rplace is usually busy, but if followed process they shall take some time but help you out. Be patient.
SATISH KThere is no notice or pointers around the place to indicate the exact location of the office. You will have to guess The staff is not sure about the rental contract, they shared information that is misleading and I ended up returning the vehicle way earlier than the end of my rental period assuming the base rate will be prorated based on the info received from the staff When I took the vehicle for rental the fuel was not full. I refilled to the same level at which I received the Truck but they charged me amount. Highlighted the same to the staff but said they will check and do the needful later when they generate the invoice Later reported the issue and shared pictures indicating the fuel level but no response so far. The return time is not documented correctly, In my case the time was 25 minutes off from the original time I returned
JUSTIN PCustomer service was very poor! He was rude to me. I was asked about my estimated mileage and I told him 10 miles and he said I'll put 20 miles. When I returned the van I only went 11 miles and 2 days later my card was charged for the 20 miles!
Stacy Wneeds better customer service people in charge takes to long to handle the delivery and check units before leaving the property
Hammmerly LCheck out was slow even though I did it online. Checkin was timely with no problems. The truck was new and in excellent shape.
Ronald DIt was at a gas station which can be a little inconvenient to drop off, considering we have to take pictures of the truck for the drop off process in the app/website.
Salima HThough we are been charged with 0.69/mile for the mileage driven, we are not sure why you ask us to fill the fuel tank to full level which is not fair.
Nuvneetha rCar smelled like ashtray. Tire pressure low. I got told, that it is my own discretion if I want to fix the tire pressure. Also fix it or drive it so. Some leftovers from previous user in the cupholder. Maybe a better maintained car would be nice....
Zsolt VOver charged me for being late 156 dollars. Definitely would not recommend this location!!
Brandon BYou guys let me rent a uhaul on Friday and on Monday I couldn't rent a uhaul because of identification but yet I was using the same drivers license I used Friday. Had me sitting in the uhaul place from 9-12p to not be able to rent is redundant and I will never use you or refer you to anyone
Malika FI drove the truck only 7 miles. But to match the fuel back, I spend $6.72 which is for 2 gallons. This truck is not even giving mileage 10 per gallon. It's really worst and addition expense for the customers.
Ravichandran SI did not opt for insurance but it was added at the final bill
Pooja GRepresentative was not able to get to mark very rude
Sunnish rFirst and foremost, the condition of the truck was not up to the standard I expected from U-Haul. The most significant concerns I had were related to the vehicle's braking system, acceleration, and steering control. Here is a breakdown of my observations: Braking System: The brakes on the truck did not perform as expected. They felt spongy and unresponsive, which made driving the vehicle in traffic a safety concern. Acceleration: The truck's acceleration was inconsistent and sluggish. It struggled to gain speed quickly, which was particularly problematic when merging onto highways and navigating uphill terrain. Steering Control: I noticed that the steering control was loose and somewhat unresponsive, especially when making sharp turns. This made the vehicle difficult to maneuver safely. Overall, these issues significantly impacted my rental experience and raised safety concerns during my journey. I want to emphasize that I have rented from U-Haul on several occasions in the past, and this experience was not in line with the quality of service and equipment I have come to expect from your company. If there are any measures you can take to compensate for the inconvenience and safety concerns I experienced during this rental, please let me know.
Samuthirakani RIt was at a liquor store. Seems to promote drinking while driving your uhaul truck
Mary TMy pickup time was somehow changed by the system 12 hours before my scheduled move so the following day I was unable to use the 24/7 service to access my truck. It took over an hour of calling and waiting to reach someone in U-Haul customer service to solve the issue. Each time I tried filing a complaint with U-Haul, I was told someone would contact me within 3 days but no one ever did. Definitely will be my last time renting from U-Haul altogether. Too much stress.
sheldan SThis store was awful. First, it's not an actual store, it's a full blown liquor store that takes uhaul reservations. The employees don't have much info on the bookings outside of what information you give them. The trucks are parked very far from the actual storefront. In addition, please be on the lookout for employees adding on additional services without your authorization. Highly do not recommend. Will never rent here again. BUYER BEWARE.
Matthew MThere was a bottle of urine between the passenger seat and the door that fell out when I opened that door while moving. Luckily it was sealed but all the same, disgusting. The vehicle was low on refrigerant or had a bad AC because I was very warm while driving. The vehicle got the job done but it was uncomfortable to drive.
Kenneth P2 days after returning the truck i received a call from Customer Service saying that my truck was not returned and please return. Imagine that shock. Luckily for me, I note down the times and the mileage whenever i used a U haul and even though the truck was returned within 2 hours (booked for 3 hours) my rental said still active. Luckily i had all the data and communicated the same to the customer service agent. I called after a few hours and wanted to know what happened and they mentioned they are trying to get in touch with the rental location but no response. Wanting to end this issue soon i called myself the location and explained the whole scenario. At which point the gentleman apologized and said it was a technical glitch and it would be sorted out soon. This was after when i asked at the time of returning do you want to check everything. He said they are too busy with customers in the store right now and I am good to go and everything will be alright. Clearly it wasn't. Haven't had a experience like this before. Here is the funny part. Another rental was due for the same truck hence the reason they called. Wonder what would have happened if in case my reservation was still active. Finally after a few hours, I get an e-mail with the final bill.
Victor EThey were really nice and sweet. Got me done when another location couldn't! I really appreciate their business and will be doing business again with them if need be.
Mikalah DWe got cheated on our rental time. It was a mess from retrieving the truck to returning it. Took us over an hour to retrieve it and the and 30 minutes past our checkout time to returned it. Even though we were early. The process was not easy like it should. Waited forever for csr. Via chat and phone calls. What is the point of utilizing the mobile app check in???
SONEPHET LSuper helpful when I needed to extend my rental by an hour. They were so easy to work with! We will definitely use this location again when we move.
Benny LUhaul van was returned in 1.5 hours by 6:30 pm cst but an additional after hours service fee is added. Please look in to it and reverse.
Jeyaprince SMerchant scammed by applying late fee though the return was made on time
Akhil AWanted to add something to my reservation and they made it so difficult. I was bounced around between store and customer service for about a hour. No one was helpful
Traye WI booked for van but they gave truck … at the end I left with paying more money
Sravan kNot customer friendly.
Kuntal BThey charged me twice!!!!! Please contact me 5127819644
Lisa TI reserved a larger size van...the original location called day before my pick up date and tell me they didn't have it available...sent me to second location...upon arrival they only had smaller van available...that messed up all my moving ability and caused me to make multiple trips
SOMPHET XThe fuel was not full when i checked in. I made it to be same level when i returned a van. However, the fuel was charged to my account. I already mentioned it to the store but it was not fixed.
SUNG YHave to wait for more than 6 hours to get the final bill, he was free but wasn't interested in taking the final reading and check the van just asked to leave the keys, very bad experience
Harsha NQuick and easy process
Israel LService is excellent
SIVAPRASAD BVery worst customer support
TAMILKUMARAN RDriver's door was not completely closing and was giving all the time. Trolley was not given made it very difficult to load, and moving help booked never showed up made it even difficult to unload, more than help it proved to be pain!
Deepesh MThe cargo van was not ready by the pickup time. i had to wait for 15-20mins past the pickup time to drive the van out of the lot. There was a washer fluid low and tire pressure low warning sign on the dashboard. The check in was done by the person at the location rather than me, it was a little confusing. The fuel reading was entered as half tank but the meter was slightly below half tank and i returned it at the same level but was charged for 1 gallon of fuel (approx $4.50). I also declined coverage during booking but i got billed for the same ($10) which i didn't expect. Over all it was not a great experience because the truck rental was delayed slightly and i also got charged ~$15 bucks more than the expected bill. Definitely will not go back
Manideep LAdded coverage I didn't request. They didn't mentioned about coverage while signing the doc. Signed document on phone not able to see complete reciept. Vehicle has blanket which is not request. And charged to not folding the blanket. $40 extra where charged.
Gopinath Vthe mobile pick up was a hassle. also, we reserved an appliance dolly and this truck online only to learn the location was actually closed on Sunday. the option to rent the appliance dolly should not be available to users if it's actually not available to use. this is something we were counting on having as we were moving a washer, dryer and refrigerator.
Chad HThe guy threatened me with a tow fee because I returned the equipment to another location. He also allowed me to use anyones credit card with out verification of authority to do so. But he wouldn't accept my own personal card payment which was odd because on the site it clearly stated I can pay in the form of cash check or card. Not specifying whether credit or debit. Which he did not uphold. Then I had to wait 2 hours for my rental and the reservation I requested was modified which was totally unprofessional. I was so happy to drop off the equipment and be done with the whole ordeal. I don't recommend using this location.
Ariel PIt was extremely confusing that the location was a gas station with no U Haul signage to indicate that. Person at register did not have time to check me in. They rang up multiple gas station customers while I stood to the side waiting.
Quinn HOwner is not friendly. We left a single water bottle by mistake in the vehicle and he charged 25 for cleaning fee..
Prashant JOwner was alone in the store and took along time to do the transaction for me to get the truck initially. He was polite throughout the whole transaction which is a plus.
Elishica CEasy simple procedure
NANDOR VAgent must know what he is talking about. Also he needs to communicate in nice and professional way.
Mohammad Ywe had to pick the truck in irving becase they all booked up in fort worth
TAMMY BThe staff over the counter was very rude.I will not visit the location again for uhaul.
Rajendra A