Very friendly, fast and helpful.
Kevin Sadowski
Customer Reviews for MacArthur 121 Tire And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My inter-personal actions with staff was great. Had problems with the website for initial appointment and then again trying to do the online final check-in.
John CantrellTook longer to move than expected but everything worked out great!! Great service!
Kris WhiteGood attention I will recommend to my friends
Jose ReyesVery hepful staff both at pick up and drop off.
David LackiThe truck was exceptionally clean and new!
Taylor Wilsonn/a
Pedro InfantozziI would check the “Automatic” trailer hydraulic brakes. Anytime we hit bumps in the road I think the brakes were actuating as it was beating us up! I pull a 4300 pound camping trailer (same tow vehicle) that has electric brakes and never experienced such jerking as the U-Haul trailer.
Thomas SimpsonEverything was great - thank you !!!
Trent CullerThe location is very accessible, but parking is tricky. I would have appreciated clear instructions on where to park.
Charla VieraCustomer experience was courteous, understanding, helpful, simply business professional.
Jeff HouleThe cabin leaked like a collander....all of my items inside were soaked!
Thomas ClowerBest guys work there! Wonderful customer service.
jeanette bovenziMy reservation was changed 3 times the night before. The morning of my truck was reserved for 8am. I did not get it until 11. I was then told that the equipment I had reserved was not available at the location and had to drive another 20 minutes to a different u-haul. Moving is a headache, and u-haul made it a migraine.
Luke MortonEasy process And great service
Taneesha SimmonsThe pick up experience was not good. The location had internet issues… the truck which i got was not cleaned in the back.. over all a bad experience. Wont use this location or ubaul next time
Rajashekar Reddy YervaThe Best
MIKE MASINGILLThe men here were compassionate and caring to me yesterday. They went above and beyond to help me without questioning my situation.
Janabeth AllenKeep doing what you doing Fast and Friendly service
ROBERT FRANCISGreat experience. Great service.
Jeffrey HobsonGreat service, would highly recommend.
AJ PERRYI was charged $23 for overfilling the gas when that's also how I received the truck... he put that it was only at the "Full" line when it was well over when I picked it up. In the future I will take pictures to dispute charges such as that. This was my first time renting a uhaul as well.
Milan MitchnerThe inside of the cab was dirty. The windows needed cleaning inside and out. No Washer Fluid. Wipers worn. Cupholder was so gross I wouldn't put anything in it. Getting out of the lot is quite challenging and one could easily damage the truck before they even start their journey.
Jerry DonbarThe app Is slow and buggy.
Joji GeorgeAlex was great at handling my need to extend my rental. Very Professional and friendly.
Kalpesh VaghelaI didn’t get what I requested for, it created delays and couple of calls to service center.
Ajith NarayanankuttyWhen I had ordered the UHAUL it was set to be where I could pick up up at 7:30am. I got a call the day before that it was not set up so I had to wait until they opened to pick it up which set me back about an hour starting to move. Other than that, the staff was friendly, the truck did the job, and I was pleased overall with the experience.
Alan RitchieThe drop off location in Irving went very smoothly. Both the front desk and the mechanic who took my trailer were very friendly and super nice to work with. I would defiantly use U-Haul services again and tell all my friends....Thank you.
rick delacruzSuch an easy process-thank you!
Kendra BlevinsAll good
Steve RileyThe men were sexy and very helpful!
Joseph JonesTruck is not clean and response at the time of pickup and drop off is very slow.
Harry PoigalThe lewisville location off of 35 that’s near Home Depot is trash and I wouldn’t want anyone I know to go there. The management and the workers suck.
Jamile AlfaroFirst off, the staff there is very friendly so the customer service was fine. First issue we had to start the day was they had no dollies. Even though I had one on reserve, they had 0 when I arrived. This caused us to have to delay our move from the get go in order to go to another location to find an appliance dolly. From there it got worse. The truck only had 1 properly working seatbelt. Moving with a family requires all space and we needed 2 people plus the driver in that truck. My brother and daughter had to ride without a belt because of this. Second issue was the truck literally broke down!! Thank God it was not on a freeway, but we were stuck in a parking lot for over an hour with ALL of our belongings. We contacted service and they were able to assist but this made for an incredible inconvenience and put us behind our deadly significantly!! I was almost in tears at the experience and will definitely think twice before ever renting from Uhaul again!
Jovani ChavezFantastic service....
MELVIN JOHNSTONLocalities should have basic equipment
LEONARDO MENDOZAUhaul person needs to be on time that I scheduled my pick up time for but overall great!
Andrew SwitzerFriendly customer service. Easy to work with, and had the inventory that I needed that was suggested for me. Overall experience was great!
Christina ZamoraNothing you’ll were awesome
Jasmyne Bushexcellent
john josephLa reservación mis era el el 1060 round Rond donde me hicieron esperar más de 2 horas y no me resolvieron el problema aparte de que me dijeron que me iban a dar un crédito de 50$ y no me lo dieron
Edgar Peraza MendozaWonderful service. The pick up & drop off was simple & easy.
Angel JohnsonSuper fast and great service. The van was perfect!
Mark SparksPerfect!
Timothy ScottAll was great 100%
Mario WestbrookIt's always a pleasure to work with you all on my transportation needs.
Theresa RobinsonI ended up with around 225 miles ( did not use up the original 230 miles which was upgrade to 260 miles), The gas consumption was 24 gallons or around 9 miles/gal on;ywhen it should have been at least 12 mpg when I was only driving between 50 to 60 mph to make sure I am in economy mode. Did not stop at all because it's so hard to back up without a rear view mirror or camera ( I was told the 10 ft does which in my original reservation). I was told by customer service that the 15 footer consumes the same as the 10 footer but it is definitely not true. I called customer service to set up the return to the location and was told that I had to return to another location when Macarthur 121 was okay with the return. I told customer service that I did not assign and is just calling to set the drop off almost a day earlier. She got upset but eventually fixed it and asked me to check my phone for a text message and hung up on me. Called return location and they are very helpful and confirm that they can accept with no issue. The dealer was very honest and explained that the 10 foot truck uses less gas compared to the 15 ft and apologizes for all my ordeals. He was patient to print the receipt to assure me that everything is in order upon return and that there are no extra charges. Both pick up and drop off dealers are great but the u-haul customer service are not. Failure to communicate and giving the wrong information when customer is under pressure because I was told we told to be thankful to have a truck at a different city at the last minute.
John RamosThis is by far the best U-Haul rental spot around Coppell / Lewisville / Irving. The staff here is super helpful and friendly. The world would be better if all businesses treated their customers the way these guys do. PS - Do NOT rent from the Chevron on Beltline / Denton Tap. They are awful.
Thomas DahmThe truck wasn't ready the night we needed it. We couldn't start the move until the next day. In addition to this, we were told U-Haul was going to contact us about a $50 inconvenience card but that never happened. Also, the key provided didn't work for the lock that was on the truck, so we couldn't secure our cargo.
HENRY ADAMSTire sensor fault light was on. Found out upon the return one of the tires was changed to the spare with no sensor. Would have been nice to have know in advance so we didn’t have to worry about the tire being low. Also low windshield fluid light was on-should have been filled before we picked up the van.
Gregory VlahosEngine light on gas cap light on was told it was fine and was charged for two gallons of fuel we left the vehicle at the fuel level required and then next day seen on the bill 2 gallons charged to us, plain and simple rip off and no way we can fight it but we are going to leave a bad review for sure.
Jennifer CoffmanMy comment is this. I went 21 miles in this vehicle. I chose not to bring the gas level back up to where it was when I left. I have an HUGE issue with being charged for 3 gallons of gasoline for the usage of only 21 miles. I know I paid an up charge on the per gallon price of the gas but I certainly didn’t even use 1 gallon of gasoline. I do know that I have other choices the next time I need to rent a vehicle or anything to help me with moving.
Kelly PattersonIt will be good to mention before the key drop box about completing the online return before dropping the keys
diwakar naramreddyEverything was perfect from start to finish!! Will definitely use them next time I need this service!!
thomas baxterNo need to change. Location should keep it up.
Tony OrafunamGood service, recommended the after hour drop-off that helped me a lot.
Raul AriasbravoThe hook came off from the ball just before I was about to return near uhaul station due to a bump. I did not touch the joint. I was lucky that there was no accident ot damage. The joint between my car and trailer should have been strong and it should not got loose due to a bump.
RAJA KALAHASTII always use U-Haul when I need a trailer. This particular location is great.
mark starrLocation and on site staff were excellent. Your website for online check in is abysmal. Luckily, it worked for the drop off after hours, but the pictures are extreme. I don't believe for an instant that someone won't physically check it anyway. And to threaten ridiculous charges for not taking multiple pictures for you was obsurd. I'll never do that again. Uhaul is no longer my first search for truck rentals.
Jesse MattoxPerfect
Ronnie McFarlandThe UHaul representative was AWESOME!! He was very helpful and professional.
rick delacruzGreat experience. Simple checkin and checkout.
Shannon WrightMake sure the truck works. I only had the truck for about 30 mins. Before it broke down. Called ers and it took them almost 2 hrs. to get to me. I started loading my truck at 10am and what was supposed to be a job that was done at noon became a job that ended at 5pm because my movers had to leave. The truck also broke down again at my destination/apt. and it took another hr. to come pick it up. Terrible experience. The guy at the u-haul place didn’t seem to care at all and was only concerned about if I could bring the truck back before closing after I had already mentioned it broke down. Then called me the following day saying the towing company didn’t give him the keys to the truck and was saying I might be responsible for replacing the keys. Again a terrible experience. Teach your employees to show some empathy.
Reyna RamirezI had a horrible experience. My initial reservation was for 10 at Parcel and Post 4643 Western Center Fort Worth. I arrived there to be told the 5x8 was broken and that my trailer was 30+ miles away in Lewisville. So, I call 1800 U- Haul to be put on hold or call back. I was called back in line at the Lewisville location to tell me that there was not one there either. It was 10 minutes away at the Macarthor location. Where I was finally helped after over 2 hours from my 10am reservation time. That is unsatisfactory!
Lynn GoshayVery efficient staff, easy pickup and drop off
Douglas Heatherly