Customer Reviews for Macadam Mini Storage
(U-Haul Neighborhood Dealer)

305 comentarios

5620 SW Kelly Ave No1   Portland, OR 97239
(1 block west of Macadam on SW Kelly)

(503) 771-0861

Horario

  • Mon–Fri
    9 a. m. - 7 p. m.
  • Sat–Sun
    9 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(503) 771-0861

5620 SW Kelly Ave No1
Portland, OR 97239
(1 block west of Macadam on SW Kelly)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 7 p. m.
  • Sat–Sun
    9 a. m. - 3 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Roger D. 
Clasificación:
3.0

The equipment wasn't well maintained. It had been scratched by a previous renter pretty badly, it braked in an odd way, it didn't accelerate well, it was dirty (and misc items left in the cab too), overall just not great on the inside. But the service was great! The location was fine.

Kayla S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

The people at Macadam Mini Storage who rented the van to me were awesome ; courteous & expedient. I'll make a special point to rent from them again repeatedly!

Ronald B. 
Clasificación:
5.0

Alex was fantastic, super helpful and real chill dude. Left my bag in the van and he held onto it until I got out of work. Really appreciate him

Anthony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

Thank you! Great service

christian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANNE R. 
Clasificación:
1.0

The truck had a broken gas pipe and had to take it immediately back to get a new one at a different location for double charged and had to call three times in order for them to actually process my refund.

Jane E. 
Clasificación:
3.0

El cliente no dejó un comentario.

DENNIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quinn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quinn F. 
Clasificación:
5.0

Great staff!

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hanbin J. 
Clasificación:
4.0

Employee really nice and worked quick

Abbey B. 
Clasificación:
5.0

Uhaul truck was ready when I arrived. Everything went smoothly. The staff was very friendly and knowledgeable. Highly recommend!

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
4.0

The U-Haul system of renting a truck with 1/4 tank of gas and then requiring 1/4 tank on return is incomprehensible. Trucks should be rented with a full tank. If the truck is rented with less than a full tank, at least encourage return with a full tank by crediting the renter who returns the truck with a full tank.

TImothy S. 
Clasificación:
5.0

Experience went like clockwork, employee very professional.

Teresa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SKYE M. 
Clasificación:
5.0

The van was ready for me when I arrived, and I was driving away in it within 5 minutes. My phone wouldn't respond to the texts U-Haul was sending, but the office made it happen smoothly anyway. Very polite, very quick... great service!

Scott M. 
Clasificación:
5.0

Great service, truck was ready to go soon as I got there, easy in and easy return. Would recommend!

Johnathan D P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patti B. 
Clasificación:
5.0

I am an enthusistic customer who appreciates every aspect of customer focus these folks always employ. I like their style and their process. My best friend in life recommended them, have used their trucks and equipment for 2 moves and have had a full storage locker for two yrs w auto pay via credit card. Never p problem. Will always call them when I have a related need. Ten stars!!!

PAUL Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
4.0

Convenient and friendly staff!

Carson D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Istvan T. 
Clasificación:
5.0

Outstanding Customer service.

Margaret C. 
Clasificación:
5.0

No complaints at all. Easy, good experience.

Connie Z. 
Clasificación:
5.0

Excellent service !

ANN K. 
Clasificación:
5.0

Outstanding customer service

Lyn B. 
Clasificación:
5.0

Super helpful and friendly, highly recommend this business!

Juliet M. 
Clasificación:
4.0

The truck cab smelled like smoke, it was kinda nasty every time we got in to drive. Also, the guy in the office was really wonderful. However, the app for check-in is terrible and there should be a sign posted to prevent people from making that mistake... it took forever and the guy in the office had to call and sort it out. The rental periods are SO short as it is, so losing time with a slow app or slow people on the back end of the app is really frustrating.

Julie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma W. 
Clasificación:
5.0

Great experience! Great people to order through! Very friendly

Kori J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ben G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin J. 
Clasificación:
4.0

The location was convenient, close to downtown and offered late drop off. The agent was very courteous too, and worked to resolve a mix up with my reservation.

Carmem P. 
Clasificación:
3.0

I was poked by one of the two used syringes under the seat. Was way overcharged. The place looked dumpy. The cargo ran great. The young man working at the service counter was nice.

Susan D. 
Clasificación:
5.0

The attendant was sooo nice after I had trouble with booking online. There was plenty of parking spaces around and bonus in walking distance of my new place!

Emily J. 
Clasificación:
5.0

Nice staff

John K J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lesley R. 
Clasificación:
5.0

Nothing. Great experience with Uhaul as usual

Nathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zebulun J. 
Clasificación:
5.0

Website went down while I was picking up the truck, so I lost the first thirty minutes of my reservation. Staff onsite was happy to help and ready to process paperwork to get me on the road.

Ryan V. 
Clasificación:
5.0

Your online pick up system Is very challenging. I will not use it again!

Deborah N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
5.0

Please UHaul company, help your employees out by fixing your computer system so that it gets better.

Roman W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol M. 
Clasificación:
5.0

Not very much. I suggest that U-Haul as an overall company evaluate their computer system, as this seemed to be the weakest point of the whole transaction. Under ordinary times, this might have affected me rating of the company. But pandemic rules have made me a little more patient.

Roman W. 
Clasificación:
5.0

Great Service!

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maleah W. 
Clasificación:
5.0

I have used this location 4 times over the last 3 years and they are always kind and helpful. I appreciate the ability to view the current availability of the vehicles and determine when is the best time for me to rent! I would absolutely recommend to anyone who needs a U-haul.

Daniel E. 
Clasificación:
5.0

THIS WAS A REALLY GOOD EXPERIENCE AND I WILL GO THERE AGAIN AND RECOMMEND TO OTHERS.

Mary R. 
Clasificación:
5.0

Excellent experience, thank you!

camille N. 
Clasificación:
5.0

More clearly inform customers that after hours check out needs to be done at the location. I dropped the uhaul off and then went to check out after I'd already left and dropped the key off. I returned to the site to complete the check-out but couldn't get in the truck to check the odometer since I'd already dropped off the key. As a result I was charged the check-out fee. This could have been avoided if there were clearer instructions on check-out procedures.

Casey S. 
Clasificación:
5.0

Agent was professional and explained everything clearly. Besides, we shared the same birthday.

Beatriz O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry H. 
Clasificación:
5.0

Inside and out were dirty. Everything else was great!

Scott C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marshall S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel N. 
Clasificación:
5.0

Super easy check out. Staff was very friendly and knowledgeable! Highly recommend!

Tammi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

julie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren S. 
Clasificación:
5.0

Aside from actually driving and doing the moving I can't think of a thing. I love renting from this location.

Kevin W. 
Clasificación:
5.0

Nothing but Spencer the guy who worked there was exceptionally nice and great customer service! He deserves a raise, just by the way I was treated I want to come back to that location because I know they have great customer service!

Sara F. 
Clasificación:
5.0

The employee who helped me pick up the rental was great! Very professional and helpful and friendly!

Anna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy M. 
Clasificación:
5.0

I feel this was a seamless experience, even with current circumstances during a pandemic. Keep it up.

Zeyaad M. 
Clasificación:
5.0

Smooth rental, amazing service.

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

The service here is excellent. The equipment is a little run-down.

Jacob J. 
Clasificación:
2.0

I had to put a 100.00 down when I got the truck only using it for 2.5 hrs. I was suppose to get a portion of my money back and haven't received it

Doreen S. 
Clasificación:
5.0

Service was excellent!

Jay C. 
Clasificación:
5.0

Nothing!

Justin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JULIO F. 
Clasificación:
5.0

Excellent service, very smooth. I've also had storage with them (until this move), and that also worked out really well: flexible, friendly.

Jack W. 
Clasificación:
5.0

Best U-Haul experience I have ever had. Clean, friendly, efficient, and easy to get in and out.

Scott L. 
Clasificación:
2.0

Check your truck. They were supposed to include pads and dollies and didn't. New guy didn't know what to do. No refund

chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dianna G. 
Clasificación:
5.0

The nice man who helped me was so informative and professional! Definitely made moving less stressful and renting was easy! Would use Macadam Mini Storage again!

Ariel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G. 
Clasificación:
5.0

The online check in wasn't working so I went inside. The customer service was great at the location!

Ingrid H. 
Clasificación:
1.0

The whole day was a disaster on U-Haul's end. First, my truck was not available at 7:30 when I reserved it. Then they sent me to another location through rush hour traffic to get a different truck, but then their computers were down. I had to completely rearranged everything with landlords, my moving help, etc. and it was horrific. I would like a full refund for my costs and an apology. I have pictures to document everything--please contact me to make this right.

Jeffrey A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Homma K. 
Clasificación:
5.0

Great location, friendly and helpful staff!

Connie H. 
Clasificación:
5.0

Very convenient location and extremely helpful and courteous service.

Crystal H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Very helpful and easy to work with.

Sumeet S. 
Clasificación:
5.0

The guy who helped me was super friendly and unlike some of the other smaller Uhaul locations, they actually had what I needed When I got There.

Logan L. 
No se han enviado comentarios para esta ubicación.

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