Customer Reviews for Macadam Mini Storage
(U-Haul Neighborhood Dealer)

315 reviews

5620 SW Kelly Ave No1   Portland, OR 97239
(1 block west of Macadam on SW Kelly, Business Hour Returns Only - All After Hour Night Drops Have to Complete Se)

(503) 771-0861

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat-Sun: 9 am–3 pm

Services at this Location:

Contact Us

(503) 771-0861

5620 SW Kelly Ave No1
Portland, OR 97239
(1 block west of Macadam on SW Kelly, Business Hour Returns Only - All After Hour Night Drops Have to Complete Se)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat-Sun: 9 am–3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jack H 
Rating:
4.0

Staff was very friendly and helpful at SW Kelly location.

Christina K 
Rating:
1.0

Our experience was terrible beginning to end.

Jackson N 
Rating:
5.0

Customer did not leave a comment.

Sheila T 
Rating:
4.0

Customer did not leave a comment.

Samantha J 
Rating:
5.0

Seamless experience with great customer service!

Brittany R 
Rating:
3.0

Seemed disorganized and the rate calculated at the end far exceeded any other rental I have ever had from uhaul.

Kaitlin P 
Rating:
5.0

Customer did not leave a comment.

Kevin J 
Rating:
5.0

No, everything was great.

stefani w 
Rating:
4.0

Customer did not leave a comment.

Lauren M 
Rating:
5.0

Customer did not leave a comment.

Roger D 
Rating:
3.0

The equipment wasn't well maintained. It had been scratched by a previous renter pretty badly, it braked in an odd way, it didn't accelerate well, it was dirty (and misc items left in the cab too), overall just not great on the inside. But the service was great! The location was fine.

Kayla S 
Rating:
5.0

Customer did not leave a comment.

Jennifer M 
Rating:
5.0

The people at Macadam Mini Storage who rented the van to me were awesome 👏; courteous & expedient. I’ll make a special point to rent from them again repeatedly!

Ronald B 
Rating:
5.0

Alex was fantastic, super helpful and real chill dude. Left my bag in the van and he held onto it until I got out of work. Really appreciate him👍🏻

Anthony D 
Rating:
5.0

Customer did not leave a comment.

Brian L 
Rating:
5.0

Thank you! Great service

christian k 
Rating:
5.0

Customer did not leave a comment.

HANNE R 
Rating:
1.0

The truck had a broken gas pipe and had to take it immediately back to get a new one at a different location for double charged and had to call three times in order for them to actually process my refund.

Jane E 
Rating:
3.0

Customer did not leave a comment.

DENNIS L 
Rating:
5.0

Customer did not leave a comment.

Quinn F 
Rating:
5.0

Customer did not leave a comment.

Quinn F 
Rating:
5.0

Great staff!

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Hanbin J 
Rating:
4.0

Employee really nice and worked quick

Abbey B 
Rating:
5.0

Uhaul truck was ready when I arrived. Everything went smoothly. The staff was very friendly and knowledgeable. Highly recommend!

Kevin S 
Rating:
5.0

Customer did not leave a comment.

Stephanie S 
Rating:
4.0

The U-Haul system of renting a truck with 1/4 tank of gas and then requiring 1/4 tank on return is incomprehensible. Trucks should be rented with a full tank. If the truck is rented with less than a full tank, at least encourage return with a full tank by crediting the renter who returns the truck with a full tank.

TImothy S 
Rating:
5.0

Experience went like clockwork, employee very professional.

Teresa K 
Rating:
5.0

Customer did not leave a comment.

SKYE M 
Rating:
5.0

The van was ready for me when I arrived, and I was driving away in it within 5 minutes. My phone wouldn't respond to the texts U-Haul was sending, but the office made it happen smoothly anyway. Very polite, very quick... great service!

Scott M 
Rating:
5.0

Great service, truck was ready to go soon as I got there, easy in and easy return. Would recommend!

Johnathan D 
Rating:
5.0

Customer did not leave a comment.

Patti B 
Rating:
5.0

I am an enthusistic customer who appreciates every aspect of customer focus these folks always employ. I like their style and their process. My best friend in life recommended them, have used their trucks and equipment for 2 moves and have had a full storage locker for two yrs w auto pay via credit card. Never p problem. Will always call them when I have a related need. Ten stars!!!

PAUL Y 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
4.0

Convenient and friendly staff!

Carson D 
Rating:
5.0

Customer did not leave a comment.

Istvan T 
Rating:
5.0

Outstanding Customer service.

Margaret C 
Rating:
5.0

No complaints at all. Easy, good experience.

Connie Z 
Rating:
5.0

Excellent service !

ANN K 
Rating:
5.0

Outstanding customer service

Lyn B 
Rating:
5.0

Super helpful and friendly, highly recommend this business!

Juliet M 
Rating:
4.0

The truck cab smelled like smoke, it was kinda nasty every time we got in to drive. Also, the guy in the office was really wonderful. However, the app for check-in is terrible and there should be a sign posted to prevent people from making that mistake... it took forever and the guy in the office had to call and sort it out. The rental periods are SO short as it is, so losing time with a slow app or slow people on the back end of the app is really frustrating.

Julie D 
Rating:
5.0

Customer did not leave a comment.

Emma W 
Rating:
5.0

Great experience! Great people to order through! Very friendly

Kori J 
Rating:
1.0

Customer did not leave a comment.

Ben G 
Rating:
5.0

Customer did not leave a comment.

Justin J 
Rating:
4.0

The location was convenient, close to downtown and offered late drop off. The agent was very courteous too, and worked to resolve a mix up with my reservation.

Carmem P 
Rating:
3.0

I was poked by one of the two used syringes under the seat. Was way overcharged. The place looked dumpy. The cargo ran great. The young man working at the service counter was nice.

Susan D 
Rating:
5.0

The attendant was sooo nice after I had trouble with booking online. There was plenty of parking spaces around and bonus in walking distance of my new place!

Emily J 
Rating:
5.0

Nice staff

John K 
Rating:
4.0

Customer did not leave a comment.

Lesley R 
Rating:
5.0

Nothing. Great experience with Uhaul as usual

Nathan B 
Rating:
5.0

Customer did not leave a comment.

Timothy L 
Rating:
4.0

Customer did not leave a comment.

Zebulun J 
Rating:
5.0

Website went down while I was picking up the truck, so I lost the first thirty minutes of my reservation. Staff onsite was happy to help and ready to process paperwork to get me on the road.

Ryan V 
Rating:
5.0

Your online pick up system Is very challenging. I will not use it again!

Deborah N 
Rating:
5.0

Customer did not leave a comment.

Raymond B 
Rating:
5.0

Please UHaul company, help your employees out by fixing your computer system so that it gets better.

Roman W 
Rating:
5.0

Customer did not leave a comment.

Carol M 
Rating:
5.0

Not very much. I suggest that U-Haul as an overall company evaluate their computer system, as this seemed to be the weakest point of the whole transaction. Under ordinary times, this might have affected me rating of the company. But pandemic rules have made me a little more patient.

Roman W 
Rating:
5.0

Great Service!

Stephen B 
Rating:
5.0

Customer did not leave a comment.

Paula C 
Rating:
5.0

Customer did not leave a comment.

Maleah W 
Rating:
5.0

I have used this location 4 times over the last 3 years and they are always kind and helpful. I appreciate the ability to view the current availability of the vehicles and determine when is the best time for me to rent! I would absolutely recommend to anyone who needs a U-haul.

Daniel E 
Rating:
5.0

THIS WAS A REALLY GOOD EXPERIENCE AND I WILL GO THERE AGAIN AND RECOMMEND TO OTHERS.

Mary R 
Rating:
5.0

Excellent experience, thank you!

camille n 
Rating:
5.0

More clearly inform customers that after hours check out needs to be done at the location. I dropped the uhaul off and then went to check out after I'd already left and dropped the key off. I returned to the site to complete the check-out but couldn't get in the truck to check the odometer since I'd already dropped off the key. As a result I was charged the check-out fee. This could have been avoided if there were clearer instructions on check-out procedures.

Casey S 
Rating:
5.0

Agent was professional and explained everything clearly. Besides, we shared the same birthday.

Beatriz O 
Rating:
5.0

Customer did not leave a comment.

Jerry H 
Rating:
5.0

Inside and out were dirty. Everything else was great!

Scott C 
Rating:
4.0

Customer did not leave a comment.

David H 
Rating:
4.0

Customer did not leave a comment.

Marshall S 
Rating:
5.0

Customer did not leave a comment.

Daniel N 
Rating:
5.0

Super easy check out. Staff was very friendly and knowledgeable! Highly recommend!

Tammi S 
Rating:
5.0

Customer did not leave a comment.

julie f 
Rating:
5.0

Customer did not leave a comment.

Lauren S 
Rating:
5.0

Aside from actually driving and doing the moving I can't think of a thing. I love renting from this location.

Kevin W 
Rating:
5.0

Nothing but Spencer the guy who worked there was exceptionally nice and great customer service! He deserves a raise, just by the way I was treated I want to come back to that location because I know they have great customer service!

Sara F 
Rating:
5.0

The employee who helped me pick up the rental was great! Very professional and helpful and friendly!

Anna B 
Rating:
5.0

Customer did not leave a comment.

Jimmy M 
Rating:
5.0

I feel this was a seamless experience, even with current circumstances during a pandemic. Keep it up.

Zeyaad M 
Rating:
5.0

Smooth rental, amazing service.

Stephen M 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

The service here is excellent. The equipment is a little run-down.

Jacob J 
Rating:
2.0

I had to put a 100.00 down when I got the truck only using it for 2.5 hrs. I was suppose to get a portion of my money back and haven’t received it

Doreen S 
Rating:
5.0

Service was excellent!

Jay C 
Rating:
5.0

Nothing!

Justin R 
Rating:
5.0

Customer did not leave a comment.

Monica M 
Rating:
4.0

Customer did not leave a comment.

Emily P 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
3.0

Customer did not leave a comment.

Mark B 
Rating:
3.0

Customer did not leave a comment.

JULIO F 
Rating:
5.0

Excellent service, very smooth. I've also had storage with them (until this move), and that also worked out really well: flexible, friendly.

Jack W 
Rating:
5.0

Best U-Haul experience I have ever had. Clean, friendly, efficient, and easy to get in and out.

Scott L 
Rating:
2.0

Check your truck. They were supposed to include pads and dollies and didn’t. New guy didn’t know what to do. No refund

chris b 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
4.0

Customer did not leave a comment.

Dianna G 
Rating:
5.0

The nice man who helped me was so informative and professional! Definitely made moving less stressful and renting was easy! Would use Macadam Mini Storage again!

Ariel P 
Rating:
5.0

Customer did not leave a comment.

Paul S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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