Customer Reviews for Macadam Mini Storage
(U-Haul Neighborhood Dealer)

279 reviews

5620 SW Kelly Ave No1   Portland, OR 97239
(1 block west of Macadam on SW Kelly)

(503) 771-0861

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat-Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(503) 771-0861

5620 SW Kelly Ave No1
Portland, OR 97239
(1 block west of Macadam on SW Kelly)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat-Sun: 9 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Istvan T. 
Rating:
5.0

Outstanding Customer service.

Margaret C. 
Rating:
5.0

No complaints at all. Easy, good experience.

Connie Z. 
Rating:
5.0

Excellent service !

ANN K. 
Rating:
5.0

Outstanding customer service

Lyn B. 
Rating:
5.0

Super helpful and friendly, highly recommend this business!

Juliet M. 
Rating:
4.0

The truck cab smelled like smoke, it was kinda nasty every time we got in to drive. Also, the guy in the office was really wonderful. However, the app for check-in is terrible and there should be a sign posted to prevent people from making that mistake... it took forever and the guy in the office had to call and sort it out. The rental periods are SO short as it is, so losing time with a slow app or slow people on the back end of the app is really frustrating.

Julie D. 
Rating:
5.0

Customer did not leave a comment.

Emma W. 
Rating:
5.0

Great experience! Great people to order through! Very friendly

Kori J. 
Rating:
1.0

Customer did not leave a comment.

Ben G. 
Rating:
5.0

Customer did not leave a comment.

Justin J. 
Rating:
4.0

The location was convenient, close to downtown and offered late drop off. The agent was very courteous too, and worked to resolve a mix up with my reservation.

Carmem P. 
Rating:
3.0

I was poked by one of the two used syringes under the seat. Was way overcharged. The place looked dumpy. The cargo ran great. The young man working at the service counter was nice.

Susan D. 
Rating:
5.0

The attendant was sooo nice after I had trouble with booking online. There was plenty of parking spaces around and bonus in walking distance of my new place!

Emily J. 
Rating:
5.0

Nice staff

John K J. 
Rating:
4.0

Customer did not leave a comment.

Lesley R. 
Rating:
5.0

Nothing. Great experience with Uhaul as usual

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
4.0

Customer did not leave a comment.

Zebulun J. 
Rating:
5.0

Website went down while I was picking up the truck, so I lost the first thirty minutes of my reservation. Staff onsite was happy to help and ready to process paperwork to get me on the road.

Ryan V. 
Rating:
5.0

Your online pick up system Is very challenging. I will not use it again!

Deborah N. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Please UHaul company, help your employees out by fixing your computer system so that it gets better.

Roman W. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Not very much. I suggest that U-Haul as an overall company evaluate their computer system, as this seemed to be the weakest point of the whole transaction. Under ordinary times, this might have affected me rating of the company. But pandemic rules have made me a little more patient.

Roman W. 
Rating:
5.0

Great Service!

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

Customer did not leave a comment.

Maleah W. 
Rating:
5.0

I have used this location 4 times over the last 3 years and they are always kind and helpful. I appreciate the ability to view the current availability of the vehicles and determine when is the best time for me to rent! I would absolutely recommend to anyone who needs a U-haul.

Daniel E. 
Rating:
5.0

THIS WAS A REALLY GOOD EXPERIENCE AND I WILL GO THERE AGAIN AND RECOMMEND TO OTHERS.

Mary R. 
Rating:
5.0

Excellent experience, thank you!

camille N. 
Rating:
5.0

More clearly inform customers that after hours check out needs to be done at the location. I dropped the uhaul off and then went to check out after I'd already left and dropped the key off. I returned to the site to complete the check-out but couldn't get in the truck to check the odometer since I'd already dropped off the key. As a result I was charged the check-out fee. This could have been avoided if there were clearer instructions on check-out procedures.

Casey S. 
Rating:
5.0

Agent was professional and explained everything clearly. Besides, we shared the same birthday.

Beatriz O. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Inside and out were dirty. Everything else was great!

Scott C. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Marshall S. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Super easy check out. Staff was very friendly and knowledgeable! Highly recommend!

Tammi S. 
Rating:
5.0

Customer did not leave a comment.

julie F. 
Rating:
5.0

Customer did not leave a comment.

Lauren S. 
Rating:
5.0

Aside from actually driving and doing the moving I can't think of a thing. I love renting from this location.

Kevin W. 
Rating:
5.0

Nothing but Spencer the guy who worked there was exceptionally nice and great customer service! He deserves a raise, just by the way I was treated I want to come back to that location because I know they have great customer service!

Sara F. 
Rating:
5.0

The employee who helped me pick up the rental was great! Very professional and helpful and friendly!

Anna B. 
Rating:
5.0

Customer did not leave a comment.

Jimmy M. 
Rating:
5.0

I feel this was a seamless experience, even with current circumstances during a pandemic. Keep it up.

Zeyaad M. 
Rating:
5.0

Smooth rental, amazing service.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

The service here is excellent. The equipment is a little run-down.

Jacob J. 
Rating:
2.0

I had to put a 100.00 down when I got the truck only using it for 2.5 hrs. I was suppose to get a portion of my money back and haven't received it

Doreen S. 
Rating:
5.0

Service was excellent!

Jay C. 
Rating:
5.0

Nothing!

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Monica M. 
Rating:
4.0

Customer did not leave a comment.

Emily P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

JULIO F. 
Rating:
5.0

Excellent service, very smooth. I've also had storage with them (until this move), and that also worked out really well: flexible, friendly.

Jack W. 
Rating:
5.0

Best U-Haul experience I have ever had. Clean, friendly, efficient, and easy to get in and out.

Scott L. 
Rating:
2.0

Check your truck. They were supposed to include pads and dollies and didn't. New guy didn't know what to do. No refund

chris B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Dianna G. 
Rating:
5.0

The nice man who helped me was so informative and professional! Definitely made moving less stressful and renting was easy! Would use Macadam Mini Storage again!

Ariel P. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

The online check in wasn't working so I went inside. The customer service was great at the location!

Ingrid H. 
Rating:
1.0

The whole day was a disaster on U-Haul's end. First, my truck was not available at 7:30 when I reserved it. Then they sent me to another location through rush hour traffic to get a different truck, but then their computers were down. I had to completely rearranged everything with landlords, my moving help, etc. and it was horrific. I would like a full refund for my costs and an apology. I have pictures to document everything--please contact me to make this right.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Homma K. 
Rating:
5.0

Great location, friendly and helpful staff!

Connie H. 
Rating:
5.0

Very convenient location and extremely helpful and courteous service.

Crystal H. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Very helpful and easy to work with.

Sumeet S. 
Rating:
5.0

The guy who helped me was super friendly and unlike some of the other smaller Uhaul locations, they actually had what I needed When I got There.

Logan L. 
Rating:
4.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

This is a great location! Great, reliable service. Good people!

camille N. 
Rating:
5.0

I've rented trucks from the Macadam Mini Storage location before and each time was convenient and great experience over all...staff was knowledgeable and friendly each time and a great help at providing the services I needed.

Charles B. 
Rating:
5.0

I wish the name of the employee who helped me was listed in the receipt so that he could get the recognition that he deserves. He made the experience effortless, and he was so friendly and helpful! I will definitely use this location next time.

lisa W. 
Rating:
5.0

Very nice staff and good location.

Claire G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Great customer service. Equipment rates were reasonable.

Dolores N. 
Rating:
5.0

Always available and great fast service. Had never let me down and I've been boing through them for years

Clinton C. 
Rating:
4.0

Customer did not leave a comment.

CHARLES P. 
Rating:
3.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
5.0

helpful people

elizABETH J. 
Rating:
5.0

Easy, fast in and out. Great service

Saul K. 
Rating:
5.0

The staff was friendly, they worked with me even though I came into the office with 5 minutes to spare, they made sure I had the truck I needed and plenty of time to use it. 10/10 would recommend Uhaul and a HUGE thumbs up to the staff at the Kelly Ave location in Portland, OR!

Aly D. 
Rating:
5.0

Customer did not leave a comment.

Tracy N. 
Rating:
5.0

Customer did not leave a comment.

Mikah B. 
Rating:
5.0

Customer did not leave a comment.

Cameron L. 
Rating:
5.0

Customer did not leave a comment.

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Nothing.

Andrew M. 
Rating:
5.0

Taylor was a pleasure to work with. Great experience!

Jonathan N. 
Rating:
3.0

Service was excellent.

Paul K. 
Rating:
5.0

Stephen was helpful and professional! I highly recommend this location.

Spencer S. 
Rating:
1.0

Second bad experience with this location and Uhaul When I drop off the van the guy who work there was too busy on his computer to come check the van with me he asked me to just leave the keys on his desk !!! So I left and he charged me 1 gallon on gas and I filled up the gas before dropping the Uhaul and I drove less then 2 miles ! The first time they forgot to left the keys in the box so I was late for my customers ! And nobody follow-up on my claim

Mehdi D. 
Rating:
4.0

Customer did not leave a comment.

Colin F. 
Rating:
3.0

At this location, there is a woman whom lives by the location of the uhaul. She works for uhaul. She stared at me through her window then shut the blinds as where I very much hadnt used the service before and needed help. The starting process was a nightmare. The vehicle wasnt marked with stickers where damage was made in the past. I understand its my perception and others may not have the same experience. How ever your on location lady sucks alot. So much so I'm not going to go to the bar next door anymore.

Nani M. 
No reviews have been submitted for this location.

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