Comentarios del cliente para Mt Vernon Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Mt Vernon Self Storage

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

richard B. en

Grado:

Thank you for a good experience.

Carrie B. en

Grado:

Karen was so sweet and very nice to work with! I appreciated her great customer service!

Nancy U. en

Grado:

El cliente no dejó un comentario.

Fred W. en

Grado:

El cliente no dejó un comentario.

Michele C. en

Grado:

El cliente no dejó un comentario.

Heidi K. en

Grado:

Maybe don't offer cell pick up if the site doesn't work properly for drop-off and don't tell people they can just walk up and grab a truck on a phone app. I still had to go inside, go thru my reservation again and get the truck from behind a locked gate. If i knew it would take an hour to get the truck I would have reserved it an hour earlier and had more daylight left when I got to my destination to unload. Other than that, the truck was nice, clean, and the lady who helped me was very kind and very helpful. Plus, $226 to borrow a truck for a day to move a boat is robbery. But when uhaul's ceo's cup overfilleth, why wouldn't he take advantage of the poor like that. All in all, not a bad experience but not totally pleasant either.

Tyler B. en

Grado:

I can't think of anything, this is the best uhaul location I've ever dealt with. Everyone is super friendly and helpful.

Robert F. en

Grado:

El cliente no dejó un comentario.

Stephen C. en

Grado:

El cliente no dejó un comentario.

Mark M. en

Grado:

Thanks for the rental.....you guys rock

Christal T. en

Grado:

El cliente no dejó un comentario.

Derick B. en

Grado:

Had to wait 10 minutes, after I had already checked in. All that should of happen is show the customer service lady my phone and get the key. She was just wasting my time.

Clinton D. en

Grado:

El cliente no dejó un comentario.

Cindi W. en

Grado:

Very personable and pleasant to work with Will use them again if needed.

Greg N. en

Grado:

Very good service, we had a short distance move and this worked well.

Margo C. en

Grado:

Great location and excellent customer service. Thanks so much!

James E. en

Grado:

Can’t thank you enough for being able to return the truck after hours . Sincerely , James Earl

Thomas G. en

Grado:

Charles and Karen were awesome, asked us all the right questions and made sure we had everything we needed! Truck was ready and I didn't feel like I was driving a wreck or covered wagon. Felt very comfortable in the 26 footer I rented!

Cheryl J. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

Personal vehicle parking can be a problem

Cathryn H. en

Grado:

El cliente no dejó un comentario.

Dwight G. en

Grado:

El cliente no dejó un comentario.

Amy W. en

Grado:

Fix the trucks fuel gauge. It's a new truck yet the gauge appears to be off as it didn't accurately portray fuel use. After filling it, it never got off full so because I couldn't gauge the use I put too much gas in the tank in order to return it with as much as was in it when I picked it up.

tearsa J. en

Grado:

I was happy with everything.

Charles T. en

Grado:

Your U-Haul rep at this location was very pleasant and informative. She made our U-Haul experience a very pleasant experience. Kindest regards, Chuck Thompson

Scott W. en

Grado:

Your pre-checkin website was broken, I had to wait an hour to pick up my truck.

Kerry T. en

Grado:

El cliente no dejó un comentario.

MIKE M. en

Grado:

Nice people. They made everything easy.

Anita B. en

Grado:

No ideas...

Rhonda M. en

Grado:

El cliente no dejó un comentario.

HEDI L. en

Grado:

Caron & her husband were a pleasure to work with at a very stressful time for me. Amazing customer service and just all around nice people to work with.

Harley G. en

Grado:

El cliente no dejó un comentario.

Darren B. en

Grado:

Easy process, and staff were very friendly. The online early check in was abit of a waste of time though. A very good overall experience Many thanks

Tyler W. en

Grado:

I am extremely disappointed that because I was a 1/2 late in returning truck I was charged for an extra day. My business has been renting trucks from you for the past 7 years and this is how its going to be????

Sean D. en

Grado:

Online rate per mile said .89 cents/mile.. was charged $1.09. When I asked about it prior to signing the contract she said it will be fixed when it gets totaled at the end.... it wasn’t.

McRewnolds-Lidb A. en

Grado:

I AM NOT, NOR HAVE I EVER BEEN A CUSTOMER. PLEASE REMOVE MY CONTACT INFORMATION FROM YOUR DATABASE.

Vickie H. en

Grado:

Carbon was exceptional. I can't remember customer service as great as hers. Thank-you, Vickie Holmes

wolf D. en

Grado:

El cliente no dejó un comentario.

Elizabeth S. en

Grado:

El cliente no dejó un comentario.

Tyler W. en

Grado:

El cliente no dejó un comentario.

James E. en

Grado:

El cliente no dejó un comentario.

Virgil K. en

Grado:

El cliente no dejó un comentario.

jodi E. en

Grado:

Everything was great

Brian P. en

Grado:

The mileage and the amount of gas were different than what the paperwork said. I brought it to the attention of the office before we left with the truck. The lady at the desk said that she would make a note on the account and not to worry about it. When we brought the truck back later she said there was nothing she could do about it and that I should’ve taken pictures. She then charged me almost double what I was quoted.

ronald C. en

Grado:

El cliente no dejó un comentario.

Debbie M. en

Grado:

Nothing very clean trucks very nice people I will go through them again.

Mark N. en

Grado:

El cliente no dejó un comentario.

Stephen B. en

Grado:

The lady who helped me was super nice, very informative and just a pleasure to deal with

Eric O. en

Grado:

El cliente no dejó un comentario.

gregory M. en

Grado:

EXCELLENT customer service, I try to use this location whenever I can.

Brian B. en

Grado:

El cliente no dejó un comentario.

Wayne H. en

Grado:

El cliente no dejó un comentario.

Joshua A. en

Grado:

Excellent friendly clean service

James F. en

Grado:

El cliente no dejó un comentario.

HisPlace C. en

Grado:

El cliente no dejó un comentario.

Stephen B. en

Grado:

Caron and Charles are amazing! They were so kind, friendly and helpful to get me setup for my cross country drive! I highly recommend using them for Uhaul rentals!!

Robert M. en

Grado:

Mount Vernon Storage was an excellent experience. The young lady who helped me provided the best customer service that I've had in a long time. Thanks! -Robert Mason

Skagit O. en

Grado:

El cliente no dejó un comentario.

Dean C. en

Grado:

I showed my receipt to the employee with the writen note of the condition of the vehicle when I picked it up, stating the vehicle was dirty, and was still charged a cleaning fee .

Tisha H. en

Grado:

Excellent help

robert H. en

Grado:

Rented a pickup truck, Asked if they had a motorcycle ramp, owner loaned me his, (his own property not UHaul). No charge, no problem, just small town generosity and trust.

CLAUDE L. en

Grado:

El cliente no dejó un comentario.

kirk L. en

Grado:

Very easy rental, Diana was awesome!

Jacqueline E. en

Grado:

Have the equipment at the location requested. This was total 120 miles out of my way. a $50 credit is not sufficient compensation.

Julie B. en

Grado:

I store my stuff here, I rent trucks. When people are a wonderful they're helpful there friendly they have excellent customer service. I have never had a problem. I highly recommend this Uhaul business.

Ashley R. en

Grado:

El cliente no dejó un comentario.

Kathleen L. en

Grado:

El cliente no dejó un comentario.

Jeffrey L. en

Grado:

El cliente no dejó un comentario.

Chuck H. en

Grado:

Way to expensive!!!

Lael C. en

Grado:

The customer service was impeccable, friendly, and timely. I would highly recommend using this location as the first choice! I cannot recommend this location high enough!

Mike A. en

Grado:

El cliente no dejó un comentario.

jeff W. en

Grado:

El cliente no dejó un comentario.

Dennis R. en

Grado:

El cliente no dejó un comentario.

Bob H. en

Grado:

El cliente no dejó un comentario.

Judy V. en

Grado:

El cliente no dejó un comentario.

Robin W. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

El cliente no dejó un comentario.

angie B. en

Grado:

Fantastic and positive service.

Susan L. en

Grado:

My only issue was - I rented the truck on line and was given a pick-up location that was perfect for my needs and I hired helpers to meet me at a scheduled time just a few minutes after my pick time. The morning of pick-up I received a text with a pick-up location 2-1/2 hours away from the original pick-up. There was no way I could make the 5 hour drive plus the extra 2-1/2 hours to pick up the truck and meet with the helpers in that short of range in time. The text message was to late to work with. I called and had to try to find a truck closer. You really need to get a little better system for these issues. I was able to get a truck closer but still had to alter my plans which cost me more money than I had allotted for this move.

Dorothy P. en

Grado:

Excellent Customer Service ! Owners were very friendly and helpful with what we needed. Our hitch was a bit smaller so they loaned us one to use so we would have no issues. Thanks to the UHaul website which directed us to their location, I will be a repeat customer and will recommend this location to those who need someplace to rent.

richard B. en

Grado:

Great staff!

steve M. en

Grado:

El cliente no dejó un comentario.

Matthew S. en

Grado:

Consistently a friendly and no hassle experience when renting equipment from Mount Vernon Self-Storage. I travel an extra 20 miles round trip to get trailers from this location - it's worth it to have an easier time of pickup up and dropping off.

angie B. en

Grado:

El cliente no dejó un comentario.

Carl J. en

Grado:

El cliente no dejó un comentario.

Dave M. en

Grado:

El cliente no dejó un comentario.

Ernest L. en

Grado:

Exceptional customer service! The location was immaculately clean and the staff was friendly and extremely helpful. Excellent experience!

Ronald Wayne S. en

Grado:

My initial reservation was for a 15' truck to be picked up in Campbell River, BC. 24 hours prior to the time of pickup, I was informed that the order had been changed to a 10' truck to be picked up in Comox. This kind of policy is outrageous, and caused me much stress, and extra effort in attempt to locate a truck that would work for me. Fortunately I was able to find the equipment I needed at the time I needed in Mt. Vernon, WA. Thanks to them for helping me out, but the U-Haul policy that allowed a last-minute switch in pick-up location and size of truck is unacceptable.

Michele G. en

Grado:

El cliente no dejó un comentario.

Dessa B. en

Grado:

No improvement needed!

Scott R. en

Grado:

El cliente no dejó un comentario.

Gretchen M. en

Grado:

El cliente no dejó un comentario.

Robyn S. en

Grado:

Wonderful team

Michelle H. en

Grado:

Nothing, Caron and Charles were amazing!! They were friendly, helpful, and so invested in their business.

HUNTER V. en

Grado:

El cliente no dejó un comentario.

scott S. en

Grado:

El cliente no dejó un comentario.

Delores G. en

Grado:

They were great and helped with us treating our move done.

richard B. en

Grado:

Staff was great!

Nancy S. en

Grado:

El cliente no dejó un comentario.