Customer Reviews for MSJ Enterprise
(U-Haul Neighborhood Dealer)

204 reviews

911 Spratt Blvd   La Belle, FL 33935

(863) 342-5185

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(863) 342-5185

911 Spratt Blvd
La Belle, FL 33935

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

We booked a 26 ft truck on February 24 for pickup at deBono’s Stop &go in Cape Coral, a 12 minute drive from our house. Last Friday I got a text confirmation that the rental was confirmed at that location. Saturday morning at 7:15 we stopped to get the truck . The shop owner said there was a problem. The truck was delivered to ft Myers and it was rented to someone else! I couldn’t believe it !. He called U_Haul and then handed me the phone. The lady on the other end said there was a truck at La Belle Florida. We had no choice as we hired help to load. We drove an extra 126 miles to get a truck I booked a month before! I expect a full refund plus a car trailer rental as compensation! Our moving trip was 85 miles ! The app is also shit ! It gives wrong information and tells you you can drop off the truck but the location is closed on Sundays! It takes me a long time to get angry but I stay there a long time !

Richard Foisy 
Rating:
1.0

Customer did not leave a comment.

Susan Rimes 
Rating:
5.0

Everything was perfect. We used the trailer for several days. The gentleman at the location was wonderful when we picked up the trailer as was his Son who I spoke with on the phone. Nice people!

gilberto cortez 
Rating:
5.0

Customer did not leave a comment.

jeff baumann 
Rating:
5.0

Customer did not leave a comment.

William Turner 
Rating:
5.0

Excellent service!!!

Brian Dobler 
Rating:
5.0

Great Customer Service

adrienne adams 
Rating:
2.0

Customer did not leave a comment.

Michael Blevins 
Rating:
4.0

Nothing, everything was clean and clear! I enjoyed my experience with u haul and would recommend it to my family and friends for all their moving needs...I would definitely use their services again now that I know their business location...for me it was very convenient!

isabel cisnero 
Rating:
4.0

Customer did not leave a comment.

Jeff Curry 
Rating:
2.0

Customer did not leave a comment.

victor rodriguez 
Rating:
5.0

Customer did not leave a comment.

Quincy Thompson 
Rating:
5.0

Good service and equipment

Jose Estevez 
Rating:
5.0

Fast, friendly service! Trailer was exactly what I needed!

tim moore 
Rating:
5.0

Muy buena atención y disponibilidad⭐️⭐️⭐️⭐️⭐️

Raul Torres 
Rating:
5.0

Customer did not leave a comment.

Donald Meier 
Rating:
3.0

The app had a lot of difficulty loading because of cellular connection. The app should have a section that could be selected in order to add a extension for the rental equipment.

Joseph Martinez 
Rating:
4.0

Customer did not leave a comment.

rosendo vargas 
Rating:
2.0

Customer did not leave a comment.

Jeff Harings 
Rating:
3.0

Customer did not leave a comment.

Dale Lundberg 
Rating:
5.0

Customer did not leave a comment.

Roxanne Arnold 
Rating:
3.0

I pay cash deposit and now I can’t get it back.

Oscar Mojica 
Rating:
5.0

This place is great. Helpful location, great condition truck and super clean!

Nicholas Landry 
Rating:
4.0

Better directions. Location blocked by storage units and no U-Haul sign

Brian Goldblatt 
Rating:
4.0

Move the client for no charge LOL…!!

Jeffrey Jennings 
Rating:
3.0

Customer did not leave a comment.

veronica brickel 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO VALDES 
Rating:
5.0

Customer did not leave a comment.

Sami Mansur 
Rating:
5.0

Customer did not leave a comment.

Andres Arias 
Rating:
4.0

Customer did not leave a comment.

Brian Parot 
Rating:
5.0

Customer did not leave a comment.

Marvin Ligon 
Rating:
5.0

Make sure you put gas in it and still got charger again and the mileage was wrong i don’t think I’m renting from mas

bernard Cisneros 
Rating:
5.0

Friendly guys and very fast !!!

Valentine Buzlan 
Rating:
5.0

Friendly guys !!

Valentine Buzlan 
Rating:
3.0

In the middle of no where - Very little parking space

Stephen J Gillis 
Rating:
4.0

Customer did not leave a comment.

James Mulhall 
Rating:
5.0

Customer did not leave a comment.

Sheli Tigertail 
Rating:
5.0

Customer did not leave a comment.

EUGENIO LEAL 
Rating:
3.0

Out in the middle of nowhere - Not enough at location to know it was the drop off spot!!

Stephen J Gillis 
Rating:
5.0

Customer did not leave a comment.

Matt Mellgren 
Rating:
5.0

Customer did not leave a comment.

France Bolland 
Rating:
5.0

Customer did not leave a comment.

THOMAS ELDER 
Rating:
4.0

Great customer service.

KEITH leon 
Rating:
3.0

Customer did not leave a comment.

Joseph Capaldo 
Rating:
5.0

Update your drop off list in Labelle FL as 5 others I chose no longer take drop off trucks.

Thomas bartlett 
Rating:
3.0

Check the equipment before issuing to a client. I had to replace a couple of bolts that were missing.

Pat Weiker 
Rating:
3.0

Vehicle needed Maintenance. I had 3 tires blowout.

Wayne Walco 
Rating:
5.0

Customer did not leave a comment.

William Kelly 
Rating:
4.0

Customer did not leave a comment.

Joy Bridwell 
Rating:
5.0

Customer did not leave a comment.

Harold Smith 
Rating:
5.0

Customer did not leave a comment.

Mark Geiser 
Rating:
5.0

Great place to work with . Thank you

barron dietz 
Rating:
5.0

Customer did not leave a comment.

Pamela Brown 
Rating:
4.0

Great customer service

Casey weaver 
Rating:
5.0

Customer did not leave a comment.

Larry Fomby 
Rating:
5.0

Customer did not leave a comment.

Terri Erling 
Rating:
5.0

Mike Jones was a pleasure to deal with. Very nice person, I was impressed by his customer service. I was in and out very quickly!

Mark Morton 
Rating:
5.0

Customer did not leave a comment.

Daniel Lebron Rodriguez 
Rating:
5.0

Nothing to complain about.

John Hogan 
Rating:
5.0

Customer did not leave a comment.

Jamie Pressey 
Rating:
5.0

Customer did not leave a comment.

Eddy FUENTES 
Rating:
4.0

Customer did not leave a comment.

Mark Cronin 
Rating:
5.0

Our original pickup location was changed, we did not receive any notice of this change. Upon arrival the location was closed, a woman came to the door and told us we were cancelled. This was not correct and caused us great upset, we eventually got partial info from her about new location and found it. VERY POOR CUSTOMER SERVICE on the original location, NEVER to do business there again! The new location is rated above.

Stephen Cebula 
Rating:
5.0

nothing, everything was great

barbara fisher 
Rating:
1.0

Man was extremely rude at pickup. I tried to report him and was told I could take my business elsewhere

ROBIN HURSELL 
Rating:
5.0

Fast and friendly service

paul vieira 
Rating:
2.0

there is other business in same area Was quoted a price from other Uhaul businesses 59.00 a day for the same trailer. Do not use this location apparently everything is doubled the bill 134.00 at 911 Spratt Blvd Labelle fl 33935

DAVID TEETERS 
Rating:
5.0

Customer did not leave a comment.

steve metz 
Rating:
5.0

Customer did not leave a comment.

Jack Reinsel 
Rating:
5.0

Customer did not leave a comment.

Sergio Beltran 
Rating:
4.0

Customer did not leave a comment.

KALPEN PATEL 
Rating:
1.0

The truck that I was rented was actually reported as stolen sometime in January. This caused me to be pulled over in GA and suffer a time delay as well as emotional stress due to the situation, especially still having 1000 miles to drive to my final destination. My wife has been trying to email and contact customer service and the field manager to no avail. The field manager has not responded to the multiple emails. We would like a refund for this transaction due to the terrible situation Uhaul placed us in.

Joseph Cordova 
Rating:
5.0

Mike Jones was excellent, he had every thing taken care of. Really great guy

Helen Diane Sobel 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RUMER 
Rating:
2.0

Not professional

James Johnson 
Rating:
5.0

Customer did not leave a comment.

Yudany Roman 
Rating:
5.0

Went in office and was out in no time flat.renter was very professional and courteous.

armando ortiz 
Rating:
4.0

All good

Philip Wiederhold 
Rating:
3.0

More informative than the pickup!!

Roma Thibaut 
Rating:
3.0

Owner was friendly and helpful. He and his helpers went above and beyond to assure our satisfaction before and after pick up.

KEITH LEON BROOKS 
Rating:
1.0

Tell the TRUTH about the equipment and the charges on the bill! I was lied to about the equipment, and not informed of the charge for insurance ( which I DO NOT NEED )!!! MY auto insurance covers ANYTHING I rent.

KEN BYRD 
Rating:
5.0

Everything was good

Dave Blake 
Rating:
5.0

Customer did not leave a comment.

Hannah Hilgenfield 
Rating:
4.0

Customer did not leave a comment.

yulisa rios 
Rating:
5.0

very friendly and helpful staff.

SCOTT CAVENDISH 
Rating:
1.0

Customer did not leave a comment.

William Russell 
Rating:
5.0

Customer did not leave a comment.

barron dietz 
Rating:
5.0

Customer did not leave a comment.

Sam P Bradley 
Rating:
5.0

Customer did not leave a comment.

JUAN ESQUIVEL 
Rating:
4.0

Customer did not leave a comment.

Michael Hartman 
Rating:
5.0

Customer did not leave a comment.

Kimberly Lefevre-Perales 
Rating:
5.0

Customer did not leave a comment.

Lisa gunter 
Rating:
4.0

Customer did not leave a comment.

PETER MARKERT 
Rating:
5.0

Excellent service very friendly customer service equipment was perfect it pulled perfectly I've always used U-Haul and we'll always use them again

Brian Hoger 
Rating:
5.0

Customer did not leave a comment.

SUSAN APONTE 
Rating:
5.0

Great experience, I wouldn’t change anything

Lisa gunter 
Rating:
5.0

The rental location in LaBelle (Mike) was my saving grace. I made my reservation with Uhaul in Moore Haven at 1035 Pony Place. When I arrived to pickup my rental, they had given it away. The manager stated that his assistant gave the vehicle to someone else... I didn’t understand how this happened. After calling around, the nearest location that had a vehicle was in LaBelle (30 min drive). Needless to say this was a huge inconvenience.

Phillip Kelly 
Rating:
3.0

6 x 12 enclosed trailer did not have a lift wheel on the front. No way to disconnect the trailer once its loaded, which i need to, so I had to go buy a javk to lift it off !

Richard Williams 
Rating:
5.0

All good

Henry Harris 
Rating:
5.0

Customer did not leave a comment.

Sharon dana 
No reviews have been submitted for this location.

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