Customer Reviews for MP Broadway 11 LLC
(U-Haul Neighborhood Dealer)

499 reviews

26 S 6th St   Williamsburg, NY 11249

(646) 434-0659

Office Hours

  • Mon-Sun: 8 am–8 pm

Services at this Location:

Contact Us

(646) 434-0659

26 S 6th St
Williamsburg, NY 11249

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Our truck was parked in. There were no instructions on how to get it out. I called the U-Haul number and waited on hold for almost an hour impacting our moving and travel time. My husband then called the office number listed on Google for this location and we were told to go down into the parking garage and the person there moved the van for us so we could go. They didn’t have dolleys or pads to send with us and then I was charged for them. Overall a pretty crappy experience especially since we were moving because we’re getting divorced. Thanks for throwing the cherry on top of that!

Christina Martin 
Rating:
1.0

inside of van was incredibly dirty. employees seemed entirely indifferent. was not provided paperwork. was charged huge gas fees without explanation.

andrew Davis 
Rating:
3.0

Clean the vehicles. Also the attendant that checked me in added CDW charges that I had already declined when I made my reservation. I was unaware he was adding CDW until I received my receipt via email and notice the additional charge.

Diallo McKnight 
Rating:
1.0

I was overcharged by 50+ miles, I only drove 7 and was charged for 59. I also rented for one period and was charged for 2

Nebojsa Petrovic 
Rating:
1.0

Customer did not leave a comment.

Maya Greenberg 
Rating:
1.0

I rented this van with the expressed understanding that it would be used for 5 hours but that renting at 2pm that day and returning it at the open the next day (8am) would not incur another 20 dollar fee. not only did they charge me the extra 20 dollars but also a 52 dollar CDW coverage. the insurance was supposed to be for 26 dollars. What they sneakily did was charge me insurance for both days! This is a massive fraud. The rental number is # 71681985. It was through a third-party vendor MP Broadway 11 LLC in Williamsburg Brooklyn, NY. The mileage out was 10049 and they stated it was 10042. Finally the only thing I think they got right was that they gave me 5/8 of a tank of gas and I returned it 7/8 fill but they would not credit me anything here. The van was dirty and did not drive well. At the very least they should credit me the 20 dollars extra day and 26 dollars CDW.

Joshua Shainberg 
Rating:
3.0

Location is convenient to me but was hard to find. Also the parking garage it's located in closes at midnight and nobody told me this. There was no way for me to drop the key off after-hours.

Stephen Smith 
Rating:
1.0

Customer did not leave a comment.

Angelique Francis 
Rating:
1.0

Van was filthy, both in the cab and cargo area. The battery died and the vehicle needed to be jumpstarted.

LEON RANSMEIER 
Rating:
5.0

Customer did not leave a comment.

Travis Booker 
Rating:
3.0

I reserved a box dolley and furniture dolley and you had neither which made my move difficult. Don’t offer something that you don’t have.

Veronica McDonald 
Rating:
1.0

Customer did not leave a comment.

Tyrone Kiaku II 
Rating:
2.0

My recent U-Haul rental experience was marred by disappointment. Upon picking up the vehicle, I was surprised to find the gas tank completely empty, a situation one would not expect. In good faith, I returned the truck with the tank filled well beyond its initial state, only to be met with an unexpected $7 charge for gas. This incident left a sour note on what could have been a smooth transaction. It's disheartening when efforts to do the right thing are overlooked, leading to an unsatisfactory and frustrating outcome. I hope U-Haul addresses these discrepancies for future customers.

CESAR VARGAS 
Rating:
5.0

Make sure to have all equipment available upon pick up if a reservation was made ahead of time. I reserved a dolly that was not available when I arrived for pick up. Fortunately, there was a different one available that they were able to give me. I was moving all of my furniture on my own and having a dolly was crucial. It would’ve been terrible if none were available. Overall though, decent service.

Meribeth Sanjuan 
Rating:
3.0

There is high room for improvement. The staff are overwhelmed by complaints of dirty vans and they were told someone from U-Haul would come and clean them. I can assure you no cleaning has been done. I rented the most filthy vehicle today that I don't think I'll be renting from U-Haul any longer. The staff were helpful, but low on supplies. The couldn't supply me with any hand trucks or moving blankets.

Damien Stewart 
Rating:
1.0

Can’t believe this company does not have its own staff working on this station. They only have one employee that is being share with another parking company. I saw people frustrating yelling at the poor man that was doing everything posible to handle the costumers. HORRIBLE EXPERIENCE

Juan Mont-Santiago 
Rating:
5.0

Customer did not leave a comment.

JOSEELIAS YABRA 
Rating:
3.0

The van was given to me without gas, which does not seem like it should be allowed. So I had to go out of my way to find a gas station just to use the van. Then in the middle of my move, with the van fully loaded and ready to go, the battery died. Based on the circumstances I was told by a customer service agent over the phone that nothing I did killed the battery, it was already low and/or faulty. I had to wait over an hour for a jump from roadside assistance. I would like a full refund for my rental. Thank you

Brian Velsor 
Rating:
2.0

You charged me 2 gallons of gas when I drive only FOUR miles, on top of the fact that I added some gas before returning it. Am I supposed to believe your trucks get less than 2 miles to the gallon? I was also charged double that rate I was quoted, which was $19.95 plus a mileage fee. This is ridiculous!

Brandon Sanker 
Rating:
5.0

Outstanding service.. had no issues with pickup or returning my van car ran smoothly.

Christopher McEachern 
Rating:
2.0

Measures should be taken to ensure the previous customer does not submit false odometer reports. This can cost the unsuspecting next customer to be charged for extra mileage, despite not having driven that mileage in reality.

Angel Cintron 
Rating:
4.0

Customer did not leave a comment.

nildys gomez 
Rating:
3.0

Van smelled bad

William Van Dolsen 
Rating:
5.0

Customer did not leave a comment.

PAULALEXANDER MARTE MERCADO 
Rating:
1.0

The van was so filthy, everything was sticky, a heavy smell of weed, spill stains all over, seats full of animal hair, I have never received a rental in such bad state. I complained to the attendant, he said switch to the other van, the other van was worst, dirty, there was a beer bottle and gas tank empty. I ended up taking the first one because at least it had 1/2 tank of gasoline. The attendant said he did not work for U-haul, he works for the parking company in the building however he is in charge of taking your driver license and credit card. I spent $80 at a car wash. I will never go back to this location.

myrna mazulis 
Rating:
1.0

van was filthy. attendant disappeared, came back and then spoke on the phone about non uhaul business the whole time we waited to get van

Dan Goodman 
Rating:
5.0

Customer did not leave a comment.

Michael Sable 
Rating:
2.0

They didn't have the van, which I had reserved. They also didn't have the dolly. I had to take the small truck which was too big for the job and inconvenient.

KAMRAN NOBAHAR 
Rating:
4.0

Customer did not leave a comment.

KARL FORSANDER 
Rating:
5.0

Customer did not leave a comment.

FERNANDO MALDONADO 
Rating:
5.0

Super easy rental experience. Friendly and helpful.

Jane Vinas Dudas 
Rating:
4.0

Customer did not leave a comment.

Carlos Ortiz 
Rating:
5.0

Customer did not leave a comment.

Consuelo Weber 
Rating:
4.0

Customer did not leave a comment.

Christopher Hunt 
Rating:
5.0

Customer did not leave a comment.

FERNANDO MALDONADO 
Rating:
5.0

Customer did not leave a comment.

Hershel Friedman 
Rating:
3.0

Customer did not leave a comment.

Kendrick McDonald 
Rating:
4.0

Customer did not leave a comment.

Kevin Hollidge 
Rating:
4.0

Customer did not leave a comment.

Kenneth Allen 
Rating:
3.0

Customer did not leave a comment.

Ziyi Li 
Rating:
1.0

I had a reservation for 330. No truck was available until 445. And then it was on EMPTY.

ismael loutfi 
Rating:
5.0

Vehicle was really filthy and had dust, dirt, and dog hair all over both the driver's seat and passenger seat. Garbage was inside the cabin of van and in the rear holding area. Location attendant was very nice and the process overall was seamless for pick-up and return. Really need to clean the vehicles though as it is very unsanitary and renters don't know who or what kind of people had the vehicle before them.

Selina Balestier 
Rating:
5.0

Customer did not leave a comment.

Michael Sullivan 
Rating:
5.0

Customer did not leave a comment.

Camille Mohsenin 
Rating:
4.0

Customer did not leave a comment.

CHANDAMARIE HUSTON 
Rating:
4.0

Customer did not leave a comment.

jimena carranza 
Rating:
1.0

The website was not working at the time where I was supposed to download the picture of my driving license, the agent was not supportive at all and didn't help us to find a solution. We took more than an hour to get the truck

Alais Renard 
Rating:
5.0

Customer did not leave a comment.

Jonathan Mauricio 
Rating:
4.0

Customer did not leave a comment.

Esdras Rocha de Araujo 
Rating:
5.0

Give more then 4 hours to move

GRECIA Leiva 
Rating:
4.0

Customer did not leave a comment.

Parker Richards 
Rating:
5.0

Customer did not leave a comment.

Arleen Medina 
Rating:
5.0

Always availability, great location, great customer service

Latoya Davis 
Rating:
5.0

10/10 well done thank you uhaul

Lukas Houpt 
Rating:
3.0

Truck was on E, lock was faulty, the breaks kept delaying.

Paul Escobar 
Rating:
2.0

Paid for a dolly that wasn’t there. Van was blocked in. I had to find an employee to switch my rental to a new van which took almost 30 minutes and I missed my window to pick up the furniture I rented the van for

robert flanagan 
Rating:
5.0

This was one of the best experiences I've had EVER. Will probably use this place or recommend to friends.

rodrigo luzzi 
Rating:
1.0

This experience was dreadful. I had initially booked for Williamsburg, but upon arrival, the location indicated Greenpoint, which points to an issue with your website. The mobile check-in process wasn't smooth either, as the truck didn't have keys. Contacting customer service was frustrating due to long wait times and unhelpful staff. After being transferred and experiencing a call disconnection, I had to make a return call. Eventually, the "scheduling manager" rescheduled me for the original Williamsburg location, so I had to return there. The entire situation turned into a two-hour nightmare and ended up costing me two Uber rides. The van I received had moving blanket that was wet and smelled terrible. I am deeply frustrated with U-Haul.

Stanley Vergilis 
Rating:
5.0

Agent there at pick up was fantastic and the van was clean and very nice!!

Jennifer McCafferty 
Rating:
3.0

Make it easier to check out. I was charged extra because the website is broken.

Klark Chaudry 
Rating:
4.0

Customer did not leave a comment.

Louis Delaoustre 
Rating:
5.0

Customer did not leave a comment.

edwin espinal 
Rating:
1.0

Did not mention we had to re-fuel

Jacqueline Tseng 
Rating:
5.0

Customer did not leave a comment.

Shakima Oddman 
Rating:
1.0

It was very expensive. Never will use it again. Does not make sense with these rates, better use moving companies.

Almurad Shahmuradov 
Rating:
5.0

Better signage directing customers to office.

Ulises Santiago 
Rating:
1.0

When my husband returned our truck the employee wouldn’t accept it and sent him to another location 1/2 hour away. That location was closed so he then returned to the original place and was screamed at and threatened. We are completely appalled at the way this went down. So incredibly unprofessional and ridiculous. .

Stephanie Patrick 
Rating:
5.0

I love the location and vans are always available.

Latoya Davis 
Rating:
1.0

The employee working at the time was unprofessional and rude upon drop off. I had a drop off time of 1:00 pm, I pulled into the lot at 1:01. We went down to return the keys and the employee was with another customer so we waited to finish our drop off. When we spoke with him he made many comments about how we "were late" and "in the red" and that we should have added more time for traffic (understandable but not needed to be communicated more than once). He went to check the truck for damages and when he gave me the receipt for payment it had gone from the previously started $40 total to $96. I simply asked what the extra chargers were for when he started "you were late so you are being double charged for your booking and insurance". We then asked since it was 1 minute if there was anything we could do and he said "I know your type, you're entitled and think you're owed this. I have the power to help you out, but since you expect it I'm not going to". Then walked away with no other words or instructions for when I would receive my official receipt. It was incredibly rude and unprofessional to call me entitled because I was asking why my price doubled. I have always used this location for my Haul services but I no longer will.

Callie Peterson 
Rating:
5.0

Customer did not leave a comment.

Wendy Rodriguez 
Rating:
5.0

THe issue is that the inside of the truck was not cleaned before we picked it up. There were fried chicken wings on the floor, tissues and a coke can. IT was not fun to clean up. ON the other hand the people at the place were helpful and friendly.

Julia Kunin 
Rating:
3.0

Very very hard to find where the U-Haul location is

Emily DeMaioNewton 
Rating:
5.0

Quick and easy!

Francisco Paredes 
Rating:
3.0

I was happy to find a location to pick up uhaul in an emergency situation. But. the attendant in the parking lot was not very helpful. Thanks to a local that was present who was kind enough to explain the process.However, I was thankful to get the van rented on last minute and get my piece of furniture home

Amanda Celestine 
Rating:
5.0

Customer did not leave a comment.

Emma Morris 
Rating:
5.0

Both employees I interacted with, during pick up and drop off, were very helpful and professional. I had a smooth and pleasant experience.

Stephen Scabora 
Rating:
2.0

Was rude and almost did not accept the truck.

Lilly Armstrong 
Rating:
1.0

Customer did not leave a comment.

Andrew Watterson 
Rating:
4.0

Customer did not leave a comment.

Alfredo Bove 
Rating:
1.0

Customer did not leave a comment.

Alice Yao 
Rating:
5.0

Chris working the office was so amazing! He was friendly funny and knew his stuff!

Michaela Riter 
Rating:
4.0

Customer did not leave a comment.

stanley bermudez 
Rating:
1.0

The location i am speaking on is on metropolitan your rep was very disrespectful to me and changed my pickup location and did not want to give me a reason which inconvenience me so for that Kin’d of service i would not recommend to anyone the people who work for your company do not know how to treat customers

Jeannette Vega 
Rating:
4.0

Customer did not leave a comment.

Michael Dezuniga 
Rating:
1.0

SCAMMERS! The agent removed my damage protection insurance I requested upon reservation when I picked up the van. When I returned it after only an hour of being with it the entire time and no accidents, they claimed I scratched a huge dent into the van, by submitting a photo to UHAUL of an enormous scratch that I was NOT responsible for. Without notification what was supposed to be a $40 quick rental, they charged me an $1100 damages fee to my personal checking. I've tried to get in touch with them to dispute and get no response. I'm disputing the charges! DO NOT RENT FROM THESE CROOKS!

Matt Humphrey 
Rating:
5.0

Customer did not leave a comment.

Marcos Neuach 
Rating:
5.0

The vehicle was not clean. Someone left a cup in there. Stuff in the floor. It was a new van but it should be cleaned before giving to next person. Location good. The guy that check me in on Saturday very helpful , attentive and professional.

Latoya Davis 
Rating:
1.0

I drove 8 miles and got charged $40 for gas. I guess the owner needs to get his crack money somehow.

Michael Bundy 
Rating:
3.0

UHaul descriptions re: size of vehicle are completely off. This was advertised for a 1 Bedroom but didn’t hold half of a 1 bedroom. Needed to take a double trip, incurring excess miles and wasting a lot of time.

Philipp Heer 
Rating:
1.0

I was charged over $100 nearly 2 weeks AFTER using your services. I did not authorize this. I had ALREADY PAID to use the u-haul and am now being charged an additional $100 for no stated reason.

Jacob Norton 
Rating:
2.0

It was extremely hard to locate (in the basement of a parking garage, unmarked. The van I reserved was broken so they had to give me a small truck which was obviously much harder to maneuver.

Madeleine Loosbrock 
Rating:
5.0

Customer did not leave a comment.

Renee Fischer 
Rating:
4.0

It was a bit confusing figuring out where to go to pick up the U-Haul. Also, this location doesn't seem to support the mobile check-in and drop-off.

Dalton Pierce 
Rating:
3.0

It was hard to locate where to get the keys especially since I did the 24/7 uhaul share. It took almost 20 minutes to find the office to pickup the keys. But the guy at the desk was nice & he extended my time because of the mishap. I wish it wasn’t so hard to reach the customer service reps while having difficulties.

Jozalyn Coleman 
Rating:
3.0

Hard to find the office and no one picked up the phone

Brannon Jones 
Rating:
5.0

I will reserve again and share my experience with others.

Eleanor Howard 
Rating:
5.0

Thank you !

Glenn Warren 
Rating:
1.0

Hire workers who are honest and check out the van properly before allowing customers to leave. I was charged for 31 miles when I only out about 4 miles on a van. I'll tell everyone I know how unprofessional and crooked this location is.

JAMES JONES 
Rating:
3.0

The rear sliding door of the uhaul was broken and took forever to close extending our move day significantly and cost us additional money with our movers

COLE BROSSART 
Rating:
1.0

One of the worst rental experiences of my life. Not at all the fault of the workers at this U-Haul, they did the best with the situation given to them. I get to pick up my car and am forced to almost 2 hours because the entire server system for U-Haul is down, and my payment can’t be processed. This resulted in me being incredibly behind and missing my flight. I would be surprised if I ever used U-Haul again after this trip.

Corgan Goodrow 
No reviews have been submitted for this location.

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