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Margaret D
Customer Reviews for MK Automobile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So easy and excellent service. Thank you!
STEPHANIE SWasn't much gas in the truck. I ended up leaving more than I started with.
Linda AVery good. Thanks
Harpal BVery friendly and quick. Highly recommend this location if you need to get home and packing. Cheers to leaving California.
Jacqueline VEasy to find and easy access. Large lot for after hours drop off .
CHARLES SVery helpful and fast service too
Noreen SThe truck drove real rough and the steering wasn't good
Maureen MThe business opened 1 1/2 late I had hired help that I was paying while I sat in my car waiting for help. Extremely unhappy-very unprofessional.
Cheryl D24 hour rental means 24 hour rental, not 22 hour rental. The phone call was appreciated, but it was still inconsiderate. Thank you for working with us on short notice irregardless.
Linda CI just needed to rent an appliance dolly. Very courteous.
Micheal MYour app dose not work very well at all. I had to rent the truck for 2 days instead of 1 so I could pick it up when your representative was on site. I only used it for less than 5 hrs. It sat for several hrs due to the fact that the app did not allow me to pick it up on the weekend.
Robert nGreat location, well-maintained vehicle and excellent customer service!
Catherine BFirst the employee looked like he just crawled out of bed. He was unprofessional. I was standing by the employee there was a little dust in the box and he charges me $50 without saying a word. Then he looks at me say what it’s dirty. I will never rent from U-Haul again bad business!
Joshua BI tried to return my truck via the uhaul app but was not successful because the app would hang at various stages. Caused my to get charged a late fee.
Markus RVery good service
catherine cLocation was handy and clean. Not very inviting. It is an old repurposed gas station with vehicles everywhere. But it worked out just fine.
Randall BOwner stated I was a B**** because the code did not load on the app to unlock the lock box. I hung up. He called me back and said “I’m not your husband, sun or boyfriend and if you don’t respect me I’m going to cancel your reservation, do you understand?” I hung up again and called customer service, who gave me the code. The owner, this location is contactless and he is not on site, changed my drop off location and I was charged an additional $300 because I did not respect him. Kousha Tabarroj is fraudulent and I’ve contacted the legal department to ask for assistance with this location. Also, as I was supposed to drop off at a different location, finding this out at drop off, I called the Uhaul rep and she said I could leave it at the location, which she was not supposed to tell me nor did she tell me I would incur a charge.
Anastasia FSuper quick and easy and the person helping me over the phone was great! (Sorry I forgot your name!)
Justin DWonderful service very helpful
Vince HThe process was very easy, very fast - all done online or over the phone - returned the same way, one phone call, 3 pictures and we were on our way!
Rick WWe have a cooperate account and the phone tree automated sent me to a voice mail and I got no call back this is not acceptable. When I got to a person on my third try and calling the standard number and being transferred I got it all set up. I would look at this as it would be a reason for me to look use another rental company.
Adam MWow. Kevin did a great job of helping set up the rental via a cell phone. That was all new to me and he was very patient guiding me through the process. I almost want to rent a truck from Kevin again just to experience his great customer service skills. In the future Kevin will be the first, second and third guy I call for a rental truck. You go Kevin. Jim Parkers (Parkhurst)
jim pAwesome customer service!
Kelly FAbsolutely amazing customer service. I communicated with the local manager several times and he was kind, knowledgeable, and hospitable every time. We will definitely be back to see him
Amy MMake sure the vehicle has been cleaned.
Ernest MVery friendly , fast convenient,and helpful
Annette FEverything went perfectly. I can't think of any way to improve my experience. Great communication, all my questions were answered in a timely fashion.
Frank PUnknown
BRICE CQuick phone response, easy check in and drop off process!!
Stephen WSuper easy pickup and drop off - great staff; very helpful! Had everything we needed.
Daniel QVery convenient location and pleasant interactions. Good customer service. The rental was clean in good working order.
Laura SThis is my "Go-To" spot for truck and van rental. Probably once a year and it is always quick and easy. Best rental facility in town by far!
Eric Hmissing furniture pads
Victor GThey were closed once I arrived but I was able to slip the key in night drop box.
Barbara MI still have a dispute with the bill. There were charges that were not accurate.
Karen OThe automated process works best here, as personnel is somewhat limited
Thomas GClearer communication regarding mileage on contract.
Joel GMobile return
Kathy KThe truck was clean and ran well started right up but the air conditioning did not work. 100 plus degree day , that was not pleasant
Craig CI never got a final bill for taxes, pls send to cshumate@etaluma.com
Chris SGreat person Kevin is. Very professional. Great clean location as well.
Kelly LTruck cargo space was not swept clean of loose debris and dirt. Have fuel tank full upon pick up. It is total guess to fill tank to any intermediary levels upon return. It is a ploy by company to have customer fill tank greater then what was received!
RICHARD EEverything was great!!
Addison BSuper nice guy. Thanked me for returning a spotless truck.
MICHAEL TI was very impressed with the owner! They went the extra mile: I had an early 6am pickup. he showed up early just to make sure the pickup went smoothly, and that I didn’t have any questions. They definitely have me as a repeat customer!
Deborah PGuy at the desk was very helpful
STEPHEN CStaff was good, pick up and drop off (both in-person) were quick and painless. The van was essentially clean, but would have been better if windows and mirrors had been cleaned, and there were a lot of clunks & other noises when driving & switching gears. I would have felt more comfortable if the gas had been full when I got it so I knew I just had to fill it up when returning, rather than having to guess to get the gas gauge to just the right spot. Also, I was uncomfortable having to leave my car on the street.
CYNTHIA LTires on the Chevrolet pick-up need to be changed, I drove in rain today and really could tell. Otherwise, service was excellent and the truck was great.
Nicole SI was told to leave the keys in the box so zi didn’t interact with anyone.
LISA W