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Michael C
Customer Reviews for MG Carolina Beach
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Appreciate this team.
Chris BExcellent customer service!
Hector mSteve and MidGuard was excellent
PaulKelley DSuper friendly and helpful.
Derek CThe lady that works at the storage unit Midgard Storage Carolina Beach was yelling at me. She seemed like she had a miserable life so she took it out on me by telling. She has no customer service skills what so ever. She is probably single and hates her life.
Giuseppe MRiley handled the trailer and later the truck check-in VERY professionally. Great customer service attitude.
Leslie CSteve as always was fantastic helping us out with our rental. Highly recommended location to rent from. Thanks again!
Brett WVery easy process , Steve explained everything, even unlocked the truck Thank you for being so kind !
Linda EExcellent experience. Just needed the trailer for less than a day to move some things. Easy in, easy out. Thanks!
Brett WThe experience was seamless from start to finish. I appreciate the early morning pick-up and the online check-in features.
Renee RThis is the best place for rentals. They are very professional, clean, and helpful.
Toni SCaroline was amazing. She was very friendly fast and efficient. Great customer service!!!! Thank you for making my move that much easier!!!!!
Peggy CMet Steve and Caroline at this location and they both provided excellent awesome customer service! Thanks so much:)
juliec cMidgard Storage in CB, NC is a great place to rent Uhauls. The staff is friendly and super helpful.
Terry JGreat person Steve was quite professional. By far this was the best experience at a U Haul and have been using this company for many years. Sad note i will never use my prior U Haul dealership at 4905 Carolina Beach in Wilmington NC,
Tim KAwesome customer service
Pam SVery pleasant to deal with! Would rent from this location again.
EDGARLEWIS LVery quick and easy return. The attendant was very helpful!
Terri LEasy and affordable. Steve was awesome and he made the entire experience worry free. I will use these folks again for my storage and moving needs.
Myron FThe manager, Steve is very knowledgeable and efficient. We have used this U-Haul location many times even though some of our work is closer to other locations.
Drew NAlways a great experience with this company.
Zach HSteve was very adept at his job and was very friendly and considerate, always smiling.
Robert GExtremely helpful and professional service
Stefanie YVery convenient and friendly staff
Harry HNo one at drop off location to help,
rory wAll good
Mark JGreat customer service
Kenneth WGreat service. Thanks!!
Chris CNo one was present during business hours @230 pm on 1/23/23 There was a number to call as a sign indicated the manager might be in the back. No one answered the call. There was no internet service for me to use the online check in service. I got a call 1/25 from another Uhaul location asking about my having turned it it. I told that person I'd turned it in on Monday and they said it had not been checked in on the computer. i have photos dated 1/23/23 showing it parked at the assigned return location. I havef been improperly charged for an extra day.
John FI recieved amazing customer service and the whole process went smoothly. Definitely would rent from there again.
James CThe staff at this location, especially Steve, were delightful, knowledgeable, and extremely helpful. They made the experience easy and fun. I will highly recommend this location to others.
Lawrence BSteve took care of all my concerns. Will definitely use that location from now on.
Jerry GThe front desk attendant made it clear she did not want to be there and was quite rude on multiple occasions.
Charlene LThe Staff is superior!
DENNIS FThere's limited parking.
LARRY DThe Staff was very friendly and helpful.
DENNIS FThe guy at MG had leaf blown the whole facility and it was perfectly clean like Disneyland.
CHRISTOPHER BMG was quick easy and no hassle
William BVery professional and extremely helpful.
S RNothing
DEBBIE PFriendly and accommodating
Amanda CImprove customer service when calling in to change reservations or drop off. I was on hold for over 15 minutes to speak to an agent to change drop off location. I was connected then told would be transferred to the appropriate agent, but was put back on hold to the same customer service “hold” line. I finally did speak to a very professional agent who did resolve my issue. However, when in the moving process, waiting 40 minutes total, is not acceptable and highly stressful. This is something that needs complete improvement with U-haul.
Clara CDon't put vehicles with over 120K miles on the road for long distance moves.
Perry HAlways get treated well here.
ROBERT LI rent trucks quite frequently and this is the only location I use because it's consistently the best.
Zach MThe same goes with this gentleman: super helpful and very polite.
Bettye ASteven is a young, professional, extremely personable guy, and I say this after using this location a couple times. For this reason alone I would highly recommend this location, and the cleanliness of everything is a bonus.
Steve JI have moved over 100 times in my life. I have used U-Haul for all of those moves ...except once. I made the mistake once of using" the other company "with the yellow trucks. Just because it happened to be closer. They let me down and had no truck for me on moving day never has that happened with you all and never would I use any other company again. U-Haul trucks are always modern clean and extremely well priced.
ZACH MBest U-Haul in town
Dale RMy passenger window was very dirty from a kid or pet. The windshield also was very dirty.
LaRenda WCaroline was very helpful.
Damian COnly negative is that they couldn’t accept returns on unused uhaul packing supplies. But they were clean, courteous and efficient.
Tim MCaeolyn is super sweet. Its hard to find someone like her in today’s workforce. Sincerely Rob.
ROBERT LAfter hours drop off
Chara MThey were very helpful, showing me how to hook up my car to a tow trailer and making sure I was very comfortable. I would highly recommend this location to anyone looking for a Uhaul, the place is very clean and the staff is very friendly.
john c