Customer Reviews for MBL Auto Woodford
(U-Haul Neighborhood Dealer)

28 reviews

5513 Jefferson Davis Hwy   Woodford, VA 22580

(540) 898-0738

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 898-0738

5513 Jefferson Davis Hwy
Woodford, VA 22580

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

i can't think of anything at this time

joseph cooper 
Rating:
1.0

It was very confusing. Wanted the truck backed up with oncoming traffic. We returned the truck with the same amount of gas as when we picked up at another location. We were charged $53.50 for 5 gallons of gas. Had to call u-haul to get the charges refunded. Luckily we had pictures from when we started and when we returned it. Will never deal with that location again.

Gail Shaffer 
Rating:
3.0

Don't chafe 3 days when all the customer needed the equipment for 1 day and give a military discount

TROY KELLER 
Rating:
3.0

Customer did not leave a comment.

Michael Weinsheimer 
Rating:
3.0

It took me awhile after getting there for me to find someone. Seems all of the workers were together in one building at the far end of the property doing??? The fellow that did come with me to assist didn't really do anything to help - he told me to park the trailer between two trees at the back of the lot and then, when I had done that and it was clear he wasn't going to unhook the trailer from my truck, he watched as I unhooked it. He did something on his phone and told me I was done. That was it. I was free to go. I wasn't confident that everything was done until I got an email.

Jonathan Doerr 
Rating:
1.0

The truck was dirty when I got it sticky stuff off in the cup holders floors were dirty and the signal lights didn’t work! They also lied about the truck being full of gas and charged me for it when it wasn’t when I got it but I brought it back with more gas then it had they also lied and said I was 2hrs late returning the truck when then U-Haul app showed my location I was there way before the time the truck was supposed to have been returned I was trying to buy the mileage in and it kept telling me it was less mileage than what I started with smh those trucks are tampered with I would cancel my contract with those people if I were U-Haul!

Tara Gray 
Rating:
4.0

Great service

DAVID DERBY 
Rating:
4.0

I rented the truck for 4 hours but I returned it in a little less than 2 hours. For people returning early should get a refund for the unused time.

Kevin Guthrie 
Rating:
4.0

The information on uhaul and their site both say this location opens at 10a. It does not they open at 11am. Please update the times

Frank Zamperini 
Rating:
1.0

Unfortunately I would not recommend anyone to this location. I normally don’t leave reviews but in this case I wanted someone to know our experience. The gentleman behind the desk took my ID did not go over the contract, did not let me know before I was half way to my destination that we could not leave our cars there so we had to turn around and come back move the cars, did not do a walk around inspection before I left and did not tell me the tank was right at empty. I have never had an experience like this and I’ve rented trucks and cars before. I would recommend doing these things while the customer is present.

Darcia Bass 
Rating:
5.0

Everything went very smoothly!

Douglas Hall 
Rating:
3.0

Instead of emailing a contract print the contract out for the customer

GREGORY William MARTIN SR 
Rating:
4.0

Have truck on a paved surface would be great. The personnel at MBL Auto were very friendly and accommodating. I will rent again soon as I still have more to move.

Douglas Hall 
Rating:
1.0

Stop letting local only trucks be rented for long distance one way rental especially when the truck is mechanically unsafe and the headlights don’t work and the gas gauge is broken and check engine light stays on . The truck was an absolute death trap.

Ralph Stewart 
Rating:
3.0

Customer did not leave a comment.

ROBERT FORTUNE 
Rating:
4.0

Customer did not leave a comment.

Tequilla Johnson 
Rating:
5.0

The parking place needs to be somewhere else on the premises. Backing in to that spot so close to the road runs a risk for a car accident. Traffic comes up that hill quickly.

Sonya Turner 
Rating:
4.0

Customer did not leave a comment.

Darrol Wardlaw 
Rating:
1.0

I was supposed to return the trailer to the Uhaul store on Route 3, but the location was changed to 4622 Harrison Rd Fredericksburg, Va which is a residence used for used car sales and rentals. It was unclear where to return the trailer to as two houses down also had Haul vehicles at it. I pulled into 422 Harrison and the guy told me I had to take the trailer two houses down to 4612 Harrison Rd. He told me I had to back the trailer up to another trailer in a small half circle driveway which had a truck parked in it apparently belonging to the residence. I was never offered assistance in unloading the trailer and never received proof I returned the trailer. When I called the number for the drop off, "Jah Jah" as he said his name was said Uhaul would email me a receipt when it was checked in. This was on 2-14-22 and have yet to receive anything. Since this day I have driven by the location multiple times just to see if the trailer has moved praying that no one steals it and I am liable for it. This was the worst customer experience I have had with Uhaul and I hate for anyone to have to deal with the locations and people I had to deal with.

Jeremy Johnson 
Rating:
4.0

Customer did not leave a comment.

Tim Grody 
Rating:
5.0

Customer did not leave a comment.

TYWANALYNETTE BLUM 
Rating:
3.0

Impossible but lower the rate for mileage, end up paying over 120 for mileages, it’s a pandemic , all company should fill that gap with help to the community.

Vergie Henderson 
Rating:
1.0

Be honest about drop off times.

jerry wilson 
Rating:
1.0

Arrived, location office locked, "open" sign on, no one available. Waited for ~ 20 minutes, luckily someone returned.

Eric Wayne 
Rating:
1.0

Let customer's know that there is no one on site and that if you use the 24/7 pickup that the cellular service is not the best. And when calling Uhaul they put me on hold and I got hung up on at least twice.

Amy Stover 
Rating:
4.0

Customer did not leave a comment.

Elba Martinez 
Rating:
4.0

Location was closed but I felt comfortable leaving the truck. Just would have liked to make sure it was a little more off the road

BARBARALYNN BATES 
Rating:
3.0

Customer did not leave a comment.

JAMIELYN HALE 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top