Customer Reviews for MAK Repairs LLC
(U-Haul Neighborhood Dealer)

235 reviews

513 W Pratt St   Hebron, IN 46341

(219) 996-2211

Office Hours

  • Mon-Fri: 8 am–8 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(219) 996-2211

513 W Pratt St
Hebron, IN 46341

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–8 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff was very friendly and helpful to me and my family.

CHARLES MARCINKO 
Rating:
3.0

Customer did not leave a comment.

Katherine Bond 
Rating:
5.0

Customer did not leave a comment.

Jacob Toth 
Rating:
4.0

Customer did not leave a comment.

WILLIAM WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

gary edgington 
Rating:
5.0

Customer did not leave a comment.

ANDY STRONG 
Rating:
5.0

Customer did not leave a comment.

robert hughes 
Rating:
5.0

Great people at the Hebron store A+A+

Dennis Wolfe 
Rating:
5.0

Customer did not leave a comment.

John Tague 
Rating:
5.0

Customer did not leave a comment.

greg dunham 
Rating:
5.0

AAA+ UHaul dealer!!!!

David Moore 
Rating:
5.0

Very friendly and quick pickup and dropoff.

Robert Swanson 
Rating:
4.0

Customer did not leave a comment.

Richard Massey 
Rating:
5.0

I don’t know maybe give a choice of a split four-way or Subway in case people don’t get one of the other but I was extremely pleased and everything was awesome thank you. Great working with the gentleman with Hebrew and he was very helpful.

Ray Stone 
Rating:
5.0

Mike went above and beyond .I highly recommend them for all services

John Vary 
Rating:
5.0

Nothing needs improvement. Customer service was excellent! We went there in person to do the final paperwork and everything was done over the computer. The whole process only took about 10 minutes plus with keys in hand we were ready to leave for our destination.

john forden 
Rating:
5.0

Improve nothing. The owner and his Son make this a 5 star business. Will rent there again! David Moore

David Moore 
Rating:
5.0

Customer did not leave a comment.

Kelly Swenson 
Rating:
5.0

Customer did not leave a comment.

pete cosgrove 
Rating:
5.0

They were so kind to me. They really came through when I needed a truck.

kristine willoughby 
Rating:
5.0

Again, my preferred location to rent U-Haul equipment from. They are the best. kind, courteous, fast, and pleasant to deal with.

Philip Hoisington 
Rating:
5.0

MAK U-HAUL rentals is awesome. They are proficient, fast, courteous, thorough, and very friendly. They are my favorite rental location and I would definitely recommend them to anyone renting in this area.

Philip Hoisington 
Rating:
4.0

Folks at MAK in Hebon are very easy to work with.

JOHN OBRIEN 
Rating:
5.0

Love this place- 3rd year in a row dropping off the trailer here.

Margaret Aughnay 
Rating:
4.0

Customer did not leave a comment.

Rob Riggle 
Rating:
5.0

Nothing

Thomas Bottos 
Rating:
5.0

Customer did not leave a comment.

Greg Johnsen 
Rating:
5.0

Customer did not leave a comment.

Todd Ramus 
Rating:
5.0

Customer did not leave a comment.

Ellen Dean 
Rating:
5.0

Coffee?

George Hardison 
Rating:
5.0

Mak repairs did everthing they should for us, communication was excellent.

ANTHONY HUDEC 
Rating:
5.0

Customer did not leave a comment.

Ernest Bodrazic 
Rating:
5.0

Customer did not leave a comment.

PAMELA RAINFORD 
Rating:
5.0

Rented from mak. Everything was ready when I picked up. The workers are so sweet will definitely use them again.

rhonda richardson 
Rating:
5.0

Customer did not leave a comment.

Susan Tews 
Rating:
5.0

Trailer had dry mud and dirt on deck from previous rental. Ratchet tire down worked hard. Little wd40 went along ways.

LAWRENCE EDWARD 
Rating:
5.0

Customer did not leave a comment.

Susan Tews 
Rating:
5.0

Nothing

Antonio Lopez 
Rating:
5.0

Customer did not leave a comment.

Kevin Kaluf 
Rating:
5.0

Your software is a little glitchy. Information I had completed On-line had to be reentered at the U-Haul location. Lost time!

John Colangelo 
Rating:
5.0

Customer did not leave a comment.

Brandy Witt 
Rating:
5.0

I feel nothing needs to be done.The gentlemen I dealt with was very customer friendly.I will use this location again in the future.

Tomasa Currier 
Rating:
3.0

Customer did not leave a comment.

MIChael BOLING 
Rating:
5.0

MAK went out of there way to have the trailer there for me. As for Uhaul themselves well if they have a trailer or truck that is going to be rented for multiple days and they say its a local so you have to go get it somewhere else is not good. no one wants to travel 1/2 hour to 1 hr one way to get the item they are renting.

Dale Seed 
Rating:
5.0

Customer did not leave a comment.

joe bochnicka 
Rating:
4.0

Customer did not leave a comment.

Mark Hansen 
Rating:
5.0

The overall experience was good. I did try and check the vehicle back in after hours and the U-Haul website repeatedly timed me out. The location and owner were wonderful the U-Haul website needs some work.

Kelly Swenson 
Rating:
5.0

Customer did not leave a comment.

Pero NIKOLOSKI 
Rating:
5.0

Customer did not leave a comment.

William Luna 
Rating:
5.0

Customer did not leave a comment.

Jennifer McGee 
Rating:
5.0

Customer did not leave a comment.

Catherine Giguere 
Rating:
4.0

Customer did not leave a comment.

randol robbin 
Rating:
4.0

Customer did not leave a comment.

KEITH WINSTON 
Rating:
4.0

Customer did not leave a comment.

Edward L Thomas 
Rating:
5.0

Just keep doing what you are doing. Cant improve on perfect!

VICKI KARIUS 
Rating:
5.0

Friendliest people! Great hours! Would rent here again, even though it is not the closest location to us! (We were rerouted here by UHaul when locations closer to us did not have what we needed or opened much later than we wanted). We had a great experience renting here!

Valerie Thayer 
Rating:
5.0

Nice people to do business with. Real helpful. Will use there services again and recommend them to my family and friends.

Thomas Martinez 
Rating:
5.0

Customer did not leave a comment.

Margaret Aughnay 
Rating:
5.0

CALLED AT THE LAST MIN AND GOT RIGHT AWAY NO TIME AT ALL WAITING VERY HELPFUL AND FRIENDLY

GEORGE MALENIUS 
Rating:
5.0

Customer did not leave a comment.

TERRY MULVIHILL 
Rating:
5.0

Kind not agreeing with sending private information via Email but overall went well. Thanks

Jose Aguilar 
Rating:
5.0

Great service

Jason Striker 
Rating:
1.0

I was charged $128.00 on the day of rental when it was suppose to be $53.00 I showed the lady the transaction on my phone. She then said it was my banks fault. I contacted my bank and they said it had nothing to do with them. I showed up first thing Monday morning to see if they had figured out a way to resolve the issue. I was told I needed to contact corporate. Was also told I’d get a call from a manager and it’s been hours with no call from them. I have spent hours on the phone with uhaul customer service and my bank. And still can’t get uhaul to get their shit together and refund my money. Absolutely disappointed with uhaul as a whole and do not plan to ever use them again and will be sure to tell everyone I know about this poor experience with uhaul.

Dave Huff 
Rating:
5.0

I can't thank you enough for being able to return the truck so close. Thank you.

BONNIE DALEY 
Rating:
2.0

It was not the fault of MAK Repairs. It was UHAUL and customer service

Karolyn Streck 
Rating:
1.0

Charged without evidence of damage?

Michael kantowski 
Rating:
5.0

I had rented here in the summer, owner provided excellent customer service. Unaware he was closed Saturday, I called Valpo & discovered I could rent through the same company on-line! We were only moving furniture from Hebron to Kouts. The process was great except for being slow for someone in a hurry. Thank you! Martha M.

Martha McAllister 
Rating:
5.0

Very nice and helpful people

Joe Ruder 
Rating:
5.0

Staff was very helpful explaining the 24/7 option. I was able to pick up vehicle after hours.

Timothy Riese 
Rating:
5.0

it was all good the way it is

james gatlin 
Rating:
4.0

Customer did not leave a comment.

Katherine Burton 
Rating:
5.0

Your app is absolutely horrible for after hours returns. When I was unable to get the app to work, I called customer service and requested a call back after the recording stated that the wait would be 52 minutes on the phone. Left all the requested info. and never got a call back.

Timothy Boomsma 
Rating:
5.0

Not a thing needs to be improved. Top-notch operation!!!

DANIEL MACDONALD 
Rating:
4.0

Customer did not leave a comment.

Lin Svitko 
Rating:
5.0

Customer did not leave a comment.

Marquis Deslauriers 
Rating:
1.0

The original location for drop off was supposed to be 24 hours...I got there at 6:05 pm to drop off and it was a locked lot with no way to get in. After a 48 min wait on hold I was able to get ahold of uhaul customer service and they were able to find me another drop off that was actually open..wasted alot of time trying to drop off trailer,very unsatisfied with that part of it

Sean Riley 
Rating:
1.0

it was too far I drove at least 30 miles to get it and back to my loading spot... and got charged for it

Alexandria Cowart 
Rating:
3.0

Reserved my moving truck in advanced online and received confirmation it would be there at the Roselawn location. Day of moving our truck was not available and we were told there was not one within 200 miles. I will say the gentleman working at the Roselawn location really advocated for us on the phone with U-Haul. We had to drive out of our way and had to take a smaller truck but he figured something out for us and also asked UHaul to reimburse us. We were so thankful for him. He fixed a major issue that U-Haul caused and even got us money back. We would not recommend U haul again but definitely the rental place in Roselawn for other needs. U haul did refund as they said they would but we would have really been in a bad situation and I wouldn't want that to happen to someone else

Michael Rainey 
Rating:
5.0

the front end of the box truck we rented was not in good shape. We had the truck loaded and the front end would shake when we approached 50 mph. It was quite scary to drive.

Tricia Horvath 
Rating:
5.0

Customer did not leave a comment.

Daniel Leoni 
Rating:
5.0

Customer did not leave a comment.

Michelle Getautas 
Rating:
5.0

Customer did not leave a comment.

Mike Rust 
Rating:
5.0

Customer did not leave a comment.

Richard Redar 
Rating:
5.0

Everyone was very nice and helpful.

Timothy Lindstrom 
Rating:
5.0

Customer did not leave a comment.

JOE DISANTO 
Rating:
5.0

Customer did not leave a comment.

Brian Navarro 
Rating:
5.0

Customer did not leave a comment.

Timothy Mize 
Rating:
5.0

Customer did not leave a comment.

nikki hale 
Rating:
5.0

Customer did not leave a comment.

Thomas Vines 
Rating:
5.0

Customer did not leave a comment.

JEFFREY RIGGS 
Rating:
5.0

Good helpful people!

John Toigo 
Rating:
3.0

This location was great, but we shouldn’t have had to travel an hour outside of the city to pick up a normal truck

LOUIS MANTUSH 
Rating:
5.0

The people at this UHaul site were friendly and courteous and efficient. The truck that we used was clean in both box and cab, and it drove well on the open road.

Jim Stoel 
Rating:
5.0

Great customer service. Very knowledgeable and friendly, excellent maintained equipment.

William Fick 
Rating:
5.0

Excellent client service, excellent equipment !

JOE DISANTO 
Rating:
5.0

Everything went well. Truck was ready to go. Excellent customer service and woundful experience.

Ginger Stout 
Rating:
4.0

The truck was clean and damage free but the power steering wasn’t working properly Nd a smell of antifreeze came through the vents while using the defrosters

James Ahrendt 
Rating:
5.0

Friendly staff will use them again

Robert Hedrick 
Rating:
5.0

Customer did not leave a comment.

JIM DAVIS 
Rating:
5.0

Awesome service and convenient. Can’t beat the price either

Kelly Stewart 
No reviews have been submitted for this location.

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