This location has the friendliest and most upstanding staff. This is the second time I've used them and each time, my impression has only improved of them. They are a patient and understanding team and will work with you and be flexible. I would recommend to anyone moving in this part of town. 10/10 experienceMICHAEL L.
Customer Reviews for MA Starbank Convenience
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Store under-reports gas level at pick-up to ensure you put in more than you actually use. When pointed out to them, they get rude, defensive, called me a liar, etc etc. The location 1 block away is way betterNOAHD S.
Amazing customer experience et Starbank Convenience on Eglinton! Georges was outstanding! Will definitely come back. ¡Gracias!Aline N.
El cliente no dejó un comentario.ARDAVAN R.
The website was down during my mobile pick upâ€¦ even when I switch on location services it failed to work and cut 30 mins into my rental period. The clerk was able to check me in and give me the keys thankfully.CHRISTOPHERGEORG M.
El cliente no dejó un comentario.AFSHIN E.
Friendly and very helpful customer service. Easy and fast pick up... and return was even easier. Highly recommend this locationYury F.
Excellent customer service. Friendly staff. U-Haul van was too old with a lot noise while driving. GraciasAbderrahman S.
Be 100% clear in your advertising the cost of renting a van. It's not 20! The cost of renting the van adds up to 80 + 100 Cads.Joanna C.
El cliente no dejó un comentario.Thomas F.
El cliente no dejó un comentario.Cristiano J.
El cliente no dejó un comentario.Randy K.
El cliente no dejó un comentario.Trenton M.
The reserved van is not available then changed to small truck witch is more expensive and we are late ti pick up the Item .give us trouble.they should give us consideratiin on the rate because its not our fault.ALEXANDER C.
El cliente no dejó un comentario.Michelle A.
Your online system is a mess. First location didn't take self check in which caused confusion. Then return location was unclear as a result.Patrick N.
El cliente no dejó un comentario.DANA J.
I ordered trolly and blankets online. But when I was there to pick up the truck and the stuff, he said that he ran out! he put me in a very difficult position just when I am started to move. he put all my stuff and furniture in jeopardy getting scratched and damaged. And when I asked him the reason why although I have ordered it online .. his answer was he just ran out. Like go deal with it your way. I am very disappointed.Jawad A.
There was garbage inside the doors of the van and a dried up spill in the dashboard cupholders. It didn't feel like it had been properly cleaned in a while. Other than that everything was good.Robert M.
El cliente no dejó un comentario.Chrizelle V.
Check the vehicles before renting. The Van I rented had a serious brake problem. The rest was ok,Adriano S.
El cliente no dejó un comentario.Cudjoe S.
The van I rented has a couple of problems. Disc brakes were warped and caused a severe shimmy when applying the brakes at speed. A power point was not functioning to plug in a USB. Also, while it looked like there was a radio, it was inoperable. A final problem, this time of my own making. When refilling the fuel, I overfilled to above my starting point. I asked for a credit against the rental but was told U-Haul doesn't do that. Not fair, in my opinion.martin R.
El cliente no dejó un comentario.NURYSTELLA C.
Nothing keep up the good workREYNELL P.
Service rep was friendly and the process was fast and easy. Location is in a run-down part of town.Beatrix D.
The rental truck was dirty upon pickup, the centre console was dirty and looked like it hadn't been cleaned in a while. The seats had hair all over them and the back seemed like it hadn't been cleaned out. After returning the uhual and stating it needed to be cleaned I was charged for a cleaning fee even though it was dirty before I received it. I was told Uhaul customer service would reach out to me but I haven't heard anything back.Natasha K.
El cliente no dejó un comentario.JILLIAND R.
Poor customer service.Sasan S.
El cliente no dejó un comentario.Hernan O.
El cliente no dejó un comentario.CHRISTOPHER J.
El cliente no dejó un comentario.Dean D.
Terrible traffic cause of eglinton crosstown construction but besides that was easy pickup and drop offJONATHAN A.
El cliente no dejó un comentario.Christina S.
Very professional , knowledgable and friendly service.Marek H.
Service was friendly, truck was there, which is always mt big worry with UHaul. The remote check in thing didn't seem to be in effect.CELESTES O.
El cliente no dejó un comentario.Chandrika D.
El cliente no dejó un comentario.Philip M.
El cliente no dejó un comentario.Paul G.
El cliente no dejó un comentario.BERINCE L.
El cliente no dejó un comentario.MAXWELLL Z.
Have the truck facing out to make it easier to get out of parking lot. Most of us are not used to driving big trucks!JESSIE E.
outstanding customer serviceMOHAMED NADJIB A.
This pick-up was a disaster. I was initially directed to a different location. Uhaul's payment system didn't work. I waited an hour. Once you were capable of accepting payment the lock box I was directed to had no key. So I was sent to another location. A 4hr rental and I spent 50% of my time at Uhaul. I can't believe you actually charged me for the rentalJim B.
Did not seem organized. I dropped off the keys but felt like there were loose ends. They were friendly enough, but too busy with Starbank customers to really deal with me. It's not that the space wasn't clean and inviting; it's a convenience store, so it's a little confusing to be doing a u-haul dropoff here.Matt K.
I was very nervous about renting a Uhaul from some prior poor experiences. I called this location before booking and they were so patient and helpful! And they were equally wonderful on the day of the move! Thank you!!!!!Jennifer H.
El cliente no dejó un comentario.LAURA T.
The owner was pleasant, professional. It seemlessly.Danilo T.
El cliente no dejó un comentario.MARCIA D.
The people at the pick up location were lovely and doing everything they could to help us. This rating is not about their service as they were the only good thing about my experience with uhaul. But prior to pick up I received 3 calls from different people at uhaul who all gave me different information. I tried calling to confirm my reservation the day before and couldn't reach anyone. At pickup the system was down and we had to wait an hour to be able to take the truck. We were also offered a $50 discount over the phone to return the truck to another location but couldn't reach anyone to confirm that either. All in all not a good experience.Jennifer B.
Where cool guy . I totally recommend this locationSOHEIL S.
El cliente no dejó un comentario.Alyssa G.
I recently rented a 15' truck to facilitate moving my apartment, and the process has had some rather large inconveniences, and frustration. The location I chose to rent from was near my residence, but they were not open at 6am when I needed the truck. Luckily U-Haul offers Mobile Pick-up through the App, so I was able to still book the truck for 6am - 2pm on April 3rd. On the morning of April 3rd, I was up early and paid for a ride to the UHaul location. When I logged into the App for Mobile Pick-up, I was surprised to see a message stating that my reservation had been switched to regular pick-up and I had to wait until the location opened at 8:30am - 2 and a half hours later. Nobody contacted me to tell me that my reservation had changed. I contacted Uhaul Support immediately, as I stood in a dark parking lot in the middle of the city, and although the support staff was kind, they could offer no explanation as to why the reservation had changed, or as to why that location was listed as a Mobile Pick-Up location to begin with. There was absolutely no option for me, other than simply waiting the 2.5 hours. The support staff I spoke with said that they'd initiate the $50 Reservation Guarantee Payment, as the truck was not available at the time I was told it would be. I paid for another ride back to my apartment, to wait for the location to open (and I had to pay for yet another ride back to the location for when it opened). The $50 payment barely covers the extra transportation fees I incurred going back and forth, not to mention how much this 2.5 hour delay disrupted the schedule for the day (where I had Service Elevators and Loading Ramps booked for specific times at two different apartment buildings). The employee at the location offered me a longer period with the truck, but because the move was dependent on the reserved times at the apartment buildings, it didn't really help and I had to rush the entire time to make things work. My experience with U-Haul was not a good one. I will be sure to tell people I know about what happened, and I will be sure to use another rental company in the future. - IanIANA S.
El cliente no dejó un comentario.Bijoy B.
One thing would be to be a bit more clear with the procedure of how to return the vehicle . I look forward to doing business with you again . Best regardsMartin B.
El cliente no dejó un comentario.David M.
Clean equipment and can had a check engine oil runningSAMRIDHI K.
Smoothest pick-up and drop-off. Wasn't sure what to expect, but I was in and out picking up/dropping off my rental in less than 5 minutes. Would recommend!MARNI S.
Nothing everything was excellent blessAndrew C.
El cliente no dejó un comentario.ROBIN G.
The staff at MA Starbank Convenience made it very easy for me to pick up and return the U-Haul keys. They helped with my check in/out and made the experience smooth and pleasant. I will definitely rent from here again if I need to in the future.Rachael S.
I returned vehicle in the night at 11 before my 4 hour period but it was updated by the person in the morning time leading to unnecessary extra charge for 2 periods rather than oneGaurav W.
not sure if the cargo van was wiped and cleaned due to COVID.SHAWN K.
El cliente no dejó un comentario.GARRY G.
El cliente no dejó un comentario.Karna P.
El cliente no dejó un comentario.Brittany J.
The guy from the convenient store was very helpful and friendlyvitor C.
cigarette butts, smell of cigarettes, mud on floors, oil check warning light, floors covered in take out food.Andrea F.
Booked an 8am lockbox pickup but they didn't leave the key and needed to wait until 9:30 for them to openJONATHANTERRY F.
El cliente no dejó un comentario.ASHISH R.
El cliente no dejó un comentario.Damir D.
Continue treating customer just like a friend ðŸ‘ðŸ‘ðŸ‘LYNDON IRVIN R.
El cliente no dejó un comentario.ANUPRANJAN D.
I have used U-Haul many times before and this was the fastest and friendlier check out - In. It's located just a short walking distance from my place so chances are I will be coming back. Being open on Sundays is a great advantage. I am a Enterprise Customer but they don't have locations open other than Downtown Toronto on Sundays.Ramone R.
Thanks, everything was perfect!Mihaela GAbriela T.
El cliente no dejó un comentario.DONYSAKITING L.
There was a check engine type messagesDianne R.
The truck was ready for me when I got there, no issues with lateness.CATARINA T.
El cliente no dejó un comentario.JOHNA F.
The previous customer was 45 minutes late returning the truckKyle R.
I booked my truck at 12pm on line, received an email the day before said my truck will ready at 1:30pm, I was so upset isn't it supposed to be pick up at 12pm? Called in so many time ask them to change my time back to 12pm, they said they won't be able, ok 1:30pm is fine and I have no choice. On that day, I waited for an hour until 2:30pm to pick it up because the guy was late to return it, I was sososo mad, I called in to the manager and he kept telling me it should be ready in 10 mins which is lie, so the guy who works from there said will give me a discount. The next day, the bill comes up to $74.75, and it didn't mention any discount on the bill, I was frustrate, isn't he promise me will give me a discount when I wait for an extra one hour, so I called in again, it was the lady pick up the phone, I spoke to her my situation and finally she said she won't be able to give me a discount, I mean OMG, if you can't offer a discount, why your guys telling to the customer you will offer a discount to them. Never never never come back again. -worse worse worse terrible experience ever - Not on time at all - lie to the customer - the truck is not clean at all - hang up on the customer when trying to call inLian Y.
El cliente no dejó un comentario.ERICRAMOS D.
Super nice guys, easy to get truck.JESSEDAVID S.
Easiest and best U-Haul experience I've ever had. Staff were polite and friendly, van was well-maintained and easy to park. Skip the other downtown U-Haul locations, just rent here.Amanda L.
Nothing really to improve. Clerk was nice & knowledgeable. Van was clean & topped up.marco D.
The vehicles fine but there were used snot rags and other debris left inside the cab from a previous rental.Mark B.
I rented the car on Oct 18th 6:30-10:30 pm, contract number 29669671. I put fuel in the tank and checked the fuel meter it showed the same(even more) when i took the car. I drove 22km and added gas accordingly. Based on the gas consumption 18 mpg(7.65 km per liter) I used just less than 3 liters. I added 4.5 liters that is more than enough. The receipt from the gas station was attached in the email, Please, recalculate the charge amount to remove the fuel part.Kiryl N.
El cliente no dejó un comentario.EUNHEE S.
El cliente no dejó un comentario.jay B.
Vehicle cleanliness needs a lot of improvementAswin D.
El cliente no dejó un comentario.giuseppe L.
El cliente no dejó un comentario.Rachelle D.
Smooth easy process, the van was brand new and all charges were clearly laid out. Definitely, would use them againBrian F.
El cliente no dejó un comentario.Igor R.
Pictures posted to the vehicle are not current and or of the wrong description. This location is very friendly and professional. However, they cannot be reached via phone. Always busy signalNicholas J.
El cliente no dejó un comentario.CAN MING S.
This was quick and easy. The gentleman who gave us the keys was polite and professional. The truck was easy to get out and return. I would highly recommend this location.Jenna H.
El cliente no dejó un comentario.Ana Paula G.
The guy working at the counter was super helpful. Starbank Convenience was great but our truck was an our late. However generally speaking Uhaul is awful to deal with and I hate you all. Learn to book something properly.Evan H.
El cliente no dejó un comentario.Trevon M.