El cliente no dejó un comentario.MAXWELLL Z.
Customer Reviews for MA Starbank Convenience
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Have the truck facing out to make it easier to get out of parking lot. Most of us are not used to driving big trucks!JESSIE E.
outstanding customer serviceMOHAMED NADJIB A.
This pick-up was a disaster. I was initially directed to a different location. Uhaul's payment system didn't work. I waited an hour. Once you were capable of accepting payment the lock box I was directed to had no key. So I was sent to another location. A 4hr rental and I spent 50% of my time at Uhaul. I can't believe you actually charged me for the rentalJim B.
Did not seem organized. I dropped off the keys but felt like there were loose ends. They were friendly enough, but too busy with Starbank customers to really deal with me. It's not that the space wasn't clean and inviting; it's a convenience store, so it's a little confusing to be doing a u-haul dropoff here.Matt K.
I was very nervous about renting a Uhaul from some prior poor experiences. I called this location before booking and they were so patient and helpful! And they were equally wonderful on the day of the move! Thank you!!!!!Jennifer H.
El cliente no dejó un comentario.LAURA T.
The owner was pleasant, professional. It seemlessly.Danilo T.
El cliente no dejó un comentario.MARCIA D.
The people at the pick up location were lovely and doing everything they could to help us. This rating is not about their service as they were the only good thing about my experience with uhaul. But prior to pick up I received 3 calls from different people at uhaul who all gave me different information. I tried calling to confirm my reservation the day before and couldn't reach anyone. At pickup the system was down and we had to wait an hour to be able to take the truck. We were also offered a $50 discount over the phone to return the truck to another location but couldn't reach anyone to confirm that either. All in all not a good experience.Jennifer B.
Where cool guy . I totally recommend this locationSOHEIL S.
El cliente no dejó un comentario.Alyssa G.
I recently rented a 15' truck to facilitate moving my apartment, and the process has had some rather large inconveniences, and frustration. The location I chose to rent from was near my residence, but they were not open at 6am when I needed the truck. Luckily U-Haul offers Mobile Pick-up through the App, so I was able to still book the truck for 6am - 2pm on April 3rd. On the morning of April 3rd, I was up early and paid for a ride to the UHaul location. When I logged into the App for Mobile Pick-up, I was surprised to see a message stating that my reservation had been switched to regular pick-up and I had to wait until the location opened at 8:30am - 2 and a half hours later. Nobody contacted me to tell me that my reservation had changed. I contacted Uhaul Support immediately, as I stood in a dark parking lot in the middle of the city, and although the support staff was kind, they could offer no explanation as to why the reservation had changed, or as to why that location was listed as a Mobile Pick-Up location to begin with. There was absolutely no option for me, other than simply waiting the 2.5 hours. The support staff I spoke with said that they'd initiate the $50 Reservation Guarantee Payment, as the truck was not available at the time I was told it would be. I paid for another ride back to my apartment, to wait for the location to open (and I had to pay for yet another ride back to the location for when it opened). The $50 payment barely covers the extra transportation fees I incurred going back and forth, not to mention how much this 2.5 hour delay disrupted the schedule for the day (where I had Service Elevators and Loading Ramps booked for specific times at two different apartment buildings). The employee at the location offered me a longer period with the truck, but because the move was dependent on the reserved times at the apartment buildings, it didn't really help and I had to rush the entire time to make things work. My experience with U-Haul was not a good one. I will be sure to tell people I know about what happened, and I will be sure to use another rental company in the future. - IanIANA S.
El cliente no dejó un comentario.Bijoy B.
One thing would be to be a bit more clear with the procedure of how to return the vehicle . I look forward to doing business with you again . Best regardsMartin B.
El cliente no dejó un comentario.David M.
Clean equipment and can had a check engine oil runningSAMRIDHI K.
Smoothest pick-up and drop-off. Wasn't sure what to expect, but I was in and out picking up/dropping off my rental in less than 5 minutes. Would recommend!MARNI S.
Nothing everything was excellent blessAndrew C.
El cliente no dejó un comentario.ROBIN G.
The staff at MA Starbank Convenience made it very easy for me to pick up and return the U-Haul keys. They helped with my check in/out and made the experience smooth and pleasant. I will definitely rent from here again if I need to in the future.Rachael S.
I returned vehicle in the night at 11 before my 4 hour period but it was updated by the person in the morning time leading to unnecessary extra charge for 2 periods rather than oneGaurav W.
not sure if the cargo van was wiped and cleaned due to COVID.SHAWN K.
El cliente no dejó un comentario.GARRY G.
El cliente no dejó un comentario.Karna P.
El cliente no dejó un comentario.Brittany J.
The guy from the convenient store was very helpful and friendlyvitor C.
cigarette butts, smell of cigarettes, mud on floors, oil check warning light, floors covered in take out food.Andrea F.
Booked an 8am lockbox pickup but they didn't leave the key and needed to wait until 9:30 for them to openJONATHANTERRY F.
El cliente no dejó un comentario.ASHISH R.
El cliente no dejó un comentario.Damir D.
Continue treating customer just like a friend ðŸ‘ðŸ‘ðŸ‘LYNDON IRVIN R.
El cliente no dejó un comentario.ANUPRANJAN D.
I have used U-Haul many times before and this was the fastest and friendlier check out - In. It's located just a short walking distance from my place so chances are I will be coming back. Being open on Sundays is a great advantage. I am a Enterprise Customer but they don't have locations open other than Downtown Toronto on Sundays.Ramone R.
Thanks, everything was perfect!Mihaela GAbriela T.
El cliente no dejó un comentario.DONYSAKITING L.
There was a check engine type messagesDianne R.
The truck was ready for me when I got there, no issues with lateness.CATARINA T.
El cliente no dejó un comentario.JOHNA F.
The previous customer was 45 minutes late returning the truckKyle R.
I booked my truck at 12pm on line, received an email the day before said my truck will ready at 1:30pm, I was so upset isn't it supposed to be pick up at 12pm? Called in so many time ask them to change my time back to 12pm, they said they won't be able, ok 1:30pm is fine and I have no choice. On that day, I waited for an hour until 2:30pm to pick it up because the guy was late to return it, I was sososo mad, I called in to the manager and he kept telling me it should be ready in 10 mins which is lie, so the guy who works from there said will give me a discount. The next day, the bill comes up to $74.75, and it didn't mention any discount on the bill, I was frustrate, isn't he promise me will give me a discount when I wait for an extra one hour, so I called in again, it was the lady pick up the phone, I spoke to her my situation and finally she said she won't be able to give me a discount, I mean OMG, if you can't offer a discount, why your guys telling to the customer you will offer a discount to them. Never never never come back again. -worse worse worse terrible experience ever - Not on time at all - lie to the customer - the truck is not clean at all - hang up on the customer when trying to call inLian Y.
El cliente no dejó un comentario.ERICRAMOS D.
Super nice guys, easy to get truck.JESSEDAVID S.
Easiest and best U-Haul experience I've ever had. Staff were polite and friendly, van was well-maintained and easy to park. Skip the other downtown U-Haul locations, just rent here.Amanda L.
Nothing really to improve. Clerk was nice & knowledgeable. Van was clean & topped up.marco D.
The vehicles fine but there were used snot rags and other debris left inside the cab from a previous rental.Mark B.
I rented the car on Oct 18th 6:30-10:30 pm, contract number 29669671. I put fuel in the tank and checked the fuel meter it showed the same(even more) when i took the car. I drove 22km and added gas accordingly. Based on the gas consumption 18 mpg(7.65 km per liter) I used just less than 3 liters. I added 4.5 liters that is more than enough. The receipt from the gas station was attached in the email, Please, recalculate the charge amount to remove the fuel part.Kiryl N.
El cliente no dejó un comentario.EUNHEE S.
El cliente no dejó un comentario.jay B.
Vehicle cleanliness needs a lot of improvementAswin D.
El cliente no dejó un comentario.giuseppe L.
El cliente no dejó un comentario.Rachelle D.
Smooth easy process, the van was brand new and all charges were clearly laid out. Definitely, would use them againBrian F.
El cliente no dejó un comentario.Igor R.
Pictures posted to the vehicle are not current and or of the wrong description. This location is very friendly and professional. However, they cannot be reached via phone. Always busy signalNicholas J.
El cliente no dejó un comentario.CAN MING S.
This was quick and easy. The gentleman who gave us the keys was polite and professional. The truck was easy to get out and return. I would highly recommend this location.Jenna H.
El cliente no dejó un comentario.Ana Paula G.
The guy working at the counter was super helpful. Starbank Convenience was great but our truck was an our late. However generally speaking Uhaul is awful to deal with and I hate you all. Learn to book something properly.Evan H.
El cliente no dejó un comentario.Trevon M.
Renting process over mobile took too longSaurabh B.
MY TIRE HAD TWO SLASHES IN IT WHEN I PICKED IT UP. DID NOT NOTICE UNTIL I WAS ON THE ROAD... THIS IS SO UNSAFE ITS UNFATHOMABLE THAT YOU WOULD EVEN RENT A VEHICLE OUT IN THIS CONDITION. STAY AWAYryan H.
El cliente no dejó un comentario.JAMES R.
El cliente no dejó un comentario.Eric M.
El cliente no dejó un comentario.Usama M.
The van was dirty but it did the job. No hassle, the guy was very nice. I will rent from this location again.SARA P.
Our truck was due for pick-up at 4pm. The previous renter did not return it until just after 5pm. We understand that the late return was not the fault of the U-Haul agent, however, we received little to no help from MA Starbank Convenience to contact the driver for information on where he was. For the first half hour, we were ignored. It was only after pressing and insisting that he take action that we were able to reach the driver for an update. When the truck was returned, the tank was near empty, the truck not cleaned, and no proper inspection/hand off made. We took our own photos in case a damaged mirror (for example) was charged to us. Moving is stressful and often time-sensitive. You have an elevator booked for a short window, and helpers can not always stay longer. My general experience with U-Haul, especially last minute changes in pick-up location that add so much extra in mileage costs have led me to cancel my account.Marcella T.
El cliente no dejó un comentario.STANLEYS G.
Uhaul changed the location of our pick up without notifying us of the new location.Eli G.
The process of picking up through mobile took 4x longer than estimated and the person in the "chat" did not respond to any of my questions.Jennifer W.
Do not demand client to provide travel distance in advance and pay for it. It is not a great business practice and annoying.Elshan K.
El cliente no dejó un comentario.Jessica L.
Good customer service. Easy checkout and return. Would come and use services at this location againBenita L.
El cliente no dejó un comentario.Dion D.
El cliente no dejó un comentario.Gerard V.
Only reason i gave it 4 stars instead of 5 is because the van was 3/4 full and i ended up having to fill it all the way up. Other than that quick and easy. You might as well just do the check in online,scan your drivers licence that way you wont have to do it there, vehicle was nice and clean no issues. Everything is done inside the convenience store and as a tip underestimate your km's that way they'll do the correction on site if you go over. Van rental(km) + gas+ $15 damage insurance = $135CHRIS H.
The back right upper brake light is burnt out; safety hazard which should be repaired. Also, I believe the turn signal (right side) was also blinking rapidly, meaning it could be nearing burning out.Paul C.
El cliente no dejó un comentario.MEHDI E.
Keep up the good work and very professional Mohanad ZakiJonas D.
El cliente no dejó un comentario.abdul Qahir N.
After making the reservation including a dolly and furniture pads, I got there and was told they didn't have any available. I asked them to update the price of my invoice, they said they would send it via email with the correct charges, and im still waiting for it. So far, I've paid the full price for something I don't even have.Thiago R.
El cliente no dejó un comentario.Norbert H.
El cliente no dejó un comentario.Azar M.
El cliente no dejó un comentario.Florin C.
Ahmed was very friendly and we received a good service.AZAR M.
Unclear on the app where the key pickup location was. The video online says keys are picked up in lock boxes but this pick up was with the person inside the store at the location. I had thought this was a contact-free pick-up and it was not clear I would have to go inside.Francisco A.
El cliente no dejó un comentario.Akiva M.
El cliente no dejó un comentario.Angelica U.
El cliente no dejó un comentario.Noel A.
Some of the charges seemed to be way to high and I think they need to be addressed.Andrew B.
El cliente no dejó un comentario.Chaitanya J.
El cliente no dejó un comentario.Albert Francis T.
El cliente no dejó un comentario.Hai Ning W.
Staff very friedly and knows what he is doingJonas D.
El cliente no dejó un comentario.serhii L.
Pleasant service and nice convenience store.Alberts B.
The pick up my truck option on the app didn't work and was glitchy. Thankfully, the attendant inside was able to figure it out and get me on my way in no time. Excellent workVictor S.
I rented a van and used for only 7 km and returned in 50 mins.... I put in 5$ gas and the guy there didn't even check the car until 10am of the next day and charged me $8.75 of gas on top of my bill......LO V.
It was a long process to get the vehicle, would have rather gone into a location with a clerk.Brian G.
Truck come with a bit of garbages on the floor of passenger seat side. It would be nice if agent at the front counter could help checkout process. agent helped later as I had a problem with fuel level, but as i mentioned, it would be much better if I got help from the first place.Beom K.