Customer Reviews for M 60 Mini Storage
(U-Haul Neighborhood Dealer)

225 reviews

14961 M 60 W   Three Rivers, MI 49093

(269) 273-1291

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed: 10 am–1 pm
  • Thur-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 273-1291

14961 M 60 W
Three Rivers, MI 49093

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed: 10 am–1 pm
  • Thur-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Location was a convenient drop off. Not a full service brick and mortar though. We actually returned the 15' truck clean and with more gas than what we were given upon pickup. But still our initial gas credit was taken away from us upon return.

raymond comorowski 
Rating:
5.0

All in all a great experience

Lori Grantham 
Rating:
4.0

Customer did not leave a comment.

Daniel Wing 
Rating:
5.0

Customer did not leave a comment.

tim brown 
Rating:
5.0

The truck was hard to switch in and out of gear, the radio did not work and there was a loud squeal coming from one of the wheels- but other than that the process was easy and simple and the service rep was friendly and helpful.

Anthony Pumphrey 
Rating:
4.0

Customer did not leave a comment.

Michael Crooks 
Rating:
5.0

Customer did not leave a comment.

Leroy Hall 
Rating:
4.0

Friendly staff, will use this location in the future for trailer rental.

James Shotwell 
Rating:
3.0

I found the self chech in procedure rather confusing. At times it seemed like I was in the right place but then I clicked on what I thought was the right place and it went somewhere else. Once we figured it out it was fine but I think most would prefer just to drop off the vehicle and key and have you contact with any issues which you will have to do anyway. It felt like I was doing work for you and it was time consuming and a hassle.

Keith Olsen 
Rating:
4.0

Pickup was smooth and quick, using proper equipment. The return was a bit more traumatic, using improper equipment to raise the trailer caused some moments. Still relatively quick and efficient.

Robert Nisonger 
Rating:
5.0

great service !

Tom Stamm 
Rating:
4.0

Easy drop off, total time cost - less than 10 minutes. Competent.

Clark Howe 
Rating:
1.0

My fiancé and I had to wait to pick up our rental because location was closed during operating hours. Locational didn’t have the equipment we requested, online, to rent and the owner gaslighted my fiancé about neighboring U-Haul location that MIGHT have what we were looking for.

Robert Miller 
Rating:
5.0

Customer did not leave a comment.

tom stamm 
Rating:
5.0

Customer did not leave a comment.

Richard Troyer 
Rating:
4.0

Customer did not leave a comment.

David Aronson 
Rating:
4.0

Customer did not leave a comment.

Sandy Spence 
Rating:
3.0

Customer did not leave a comment.

Imants Ejups 
Rating:
5.0

Customer did not leave a comment.

Theresa Hamood 
Rating:
5.0

Customer did not leave a comment.

Kandy Kelley 
Rating:
3.0

Customer did not leave a comment.

joseph berthelot 
Rating:
4.0

Customer did not leave a comment.

John Baipsys 
Rating:
3.0

Customer did not leave a comment.

Karen Tennant 
Rating:
3.0

Customer did not leave a comment.

Joan Haley 
Rating:
5.0

The back gate of the 5x8 trailer is a bit worn, and needs some persuasion to get the pin in. Could use some percussive maintenance ;)

Jurden Mulder 
Rating:
5.0

Absolutely nothing everything is perfect

Marie Baugh 
Rating:
5.0

Great service once again , very helpful and friendly

james fisher 
Rating:
5.0

Customer did not leave a comment.

Jayson Cardella 
Rating:
5.0

Customer did not leave a comment.

Dean Norton 
Rating:
4.0

Customer did not leave a comment.

Timothy O'Connor 
Rating:
5.0

Customer did not leave a comment.

Cathy Neal 
Rating:
3.0

Entire cab was filthy. Used bottles under seat. Grime on doors and cup holders.

Hope Lee 
Rating:
5.0

Customer did not leave a comment.

Lauren Roberts 
Rating:
5.0

All the trucks were smooth driving

Daryl Pursel 
Rating:
3.0

Customer did not leave a comment.

Cody Strasser 
Rating:
4.0

Customer did not leave a comment.

Christine Kreischer 
Rating:
3.0

Customer did not leave a comment.

Christine Kreischer 
Rating:
3.0

Customer did not leave a comment.

Nicole Ultsch 
Rating:
5.0

Customer did not leave a comment.

Sandy Jurich 
Rating:
3.0

Truck bed had a weld patch in the cargo floor that was soft and flexible. Did not seem safe. Return employee was super nice

THOMAS WIGHT 
Rating:
5.0

Customer did not leave a comment.

Delia Gordon 
Rating:
5.0

Customer did not leave a comment.

Josh Hochstetler 
Rating:
3.0

Customer did not leave a comment.

GARY TREMBLAY 
Rating:
4.0

The on line “check in-check out” process was way too difficult and not user friendly at all

Jeannine Ballard 
Rating:
5.0

Update the U-Haul app to be able to add pictures from a phone. As it is now your U-Haul application sucks.

JOHN WEAVER 
Rating:
3.0

Agent was not real helpful.

Mike Haydon 
Rating:
5.0

Very nice personnel

Fred Heideman 
Rating:
3.0

Send me a copy of my contract to giftbarnoutlet@mail.com

DOUGLAS HARDER 
Rating:
5.0

Great experience renting a truck. Great service and support.

Stephen Hambright 
Rating:
5.0

Friendly and on time to open.

Angela Pollard 
Rating:
4.0

Customer did not leave a comment.

Dale Zimmerman 
Rating:
3.0

Customer did not leave a comment.

Julie HOFFMAN HOXIE 
Rating:
5.0

prompt and helpful

Rick Pride 
Rating:
5.0

Customer did not leave a comment.

MINDY TIMMONS 
Rating:
3.0

I was highly dissatisfied about them canceling my reservation without telling me. I drove a long ways to pick up a truck that they gave to someone else half hour before I arrived.

Cymantha White 
Rating:
5.0

Good selection and accommodating service from Richard.

Mike Kupiec 
Rating:
2.0

Check in was efficient and attendant was cheerful and friendly. Nice man. Building is rundown, not appealing. Bathroom is awful, not clean, bad smell. Would have gotten a poor rating if not dk

Norman Schaeffer 
Rating:
1.0

Wanted to rent another trailer but the way u said it would be one price then charged another higher price now looking some where else to rent from Not a good practice

Richard Colvin 
Rating:
5.0

Customer did not leave a comment.

John Kessler 
Rating:
5.0

Attentive employees

Larry Larsh 
Rating:
1.0

The truck I used had a turn signal that wouldn't disengage after turning. you had to manually stop it from ticking. You could not turn off the tow/haul function. There was no mention that I would have to take photos of the unit upon return, just return the keys.

Geoffrey Clark 
Rating:
4.0

Explain procedure bringing back the truck. We put the keys back before we took pictures

Vicki Akins 
Rating:
3.0

The drop off location was closed when I dropped off but it seemed to be in fine shape. I left a personal item in the truck and the man called me first thing in the morning to tell me he had it for me. That’s appreciated.

Matthew Prater 
Rating:
4.0

Any failures were on my part. The staff was helpful and courteous.

James Edward Hill jr 
Rating:
4.0

Customer did not leave a comment.

Mark Salisbury 
Rating:
5.0

Customer did not leave a comment.

Steve Mitchell 
Rating:
4.0

Customer did not leave a comment.

Thomas Davis 
Rating:
4.0

The personnel offered me a ride home because the uber service do not have an available driver in the area. A great experience.

Dennis Magdato 
Rating:
5.0

Customer did not leave a comment.

Chance Rayhill 
Rating:
4.0

Customer did not leave a comment.

Olley Wise 
Rating:
5.0

Customer did not leave a comment.

Troy Yoder 
Rating:
5.0

Customer did not leave a comment.

Robert Franchetti 
Rating:
3.0

It was the worst truck we have ever rented. Nothing but issues the whole trip. Still haven't heard back from anyone.

Kellie Parks 
Rating:
3.0

Customer did not leave a comment.

Kaden Sluti 
Rating:
5.0

U-Haul is the best!

Brian Chastain 
Rating:
3.0

Customer did not leave a comment.

Barbara Douglas 
Rating:
5.0

Customer did not leave a comment.

Dean Norton 
Rating:
5.0

Just keep being a blessing to others as you blessed me!! Thank you for your great Service to our Country!!

arrie Zmarzby 
Rating:
4.0

Customer did not leave a comment.

Andrew Hohman 
Rating:
3.0

I couldn't use the truck due to bad brakes. Waited hours and spent money on movers that I couldn't use in the end. Was charged for truck and extra miles that i never used.

kirsten schipper 
Rating:
5.0

All good! Nice gentlemen know his job well. One thing that would help on the trailers , if they had a jack on them for us old men. Thank you!

Bruce Nichols 
Rating:
5.0

Customer did not leave a comment.

Omidreza Ebrat 
Rating:
4.0

Customer did not leave a comment.

Steve Nier 
Rating:
4.0

Other than the key lock box being frozen closed and having to call to get access to another it was a great experience and very affordable. Will ad that the customer service/help was excellent. Thanks Mike!

nathaniel vaillancourt 
Rating:
3.0

Old man must be the owner because no owner would tolerate an employee with such poor customer relation skills.

SHAWN LEE RAIFSNIDER 
Rating:
5.0

Customer did not leave a comment.

EDWARD JON OLDENKAMP 
Rating:
4.0

Customer did not leave a comment.

Justin Mitchell 
Rating:
5.0

Customer did not leave a comment.

Donald Adair 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH ANNE DERYKE 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER EUGE HARRISON 
Rating:
3.0

Self-drop off, which I despise and am unable to do myself. I had to take someone else with me specifically for this purpose. Not overly impressed with a dirt, smattering of gravel lot, but that's just me. Separately: And why was I charged a separate fee of $40? It was returned on time. Sorry if this was the wrong place to ask, it has nothing to do with the drop-off location.

Tom Meyer 
Rating:
5.0

Customer did not leave a comment.

Kandi Purk 
Rating:
5.0

Customer did not leave a comment.

GLORIA FRITZ 
Rating:
3.0

Customer did not leave a comment.

Richard Pruitt 
Rating:
3.0

The person in the office did not tell me certain things I needed to know in regards to charges made if your just drop the key off. Printing my receipt after a couple changes became an issue.

Denise Hiestand 
Rating:
4.0

Customer did not leave a comment.

Deborah Smith 
Rating:
5.0

Excellent trailer pulls and tracks perfect

ROBERT WILSON 
Rating:
2.0

I rented a car dolly to find out that the wheel base was too wide so I couldn't even use the dolly. Cost me $50 to find that out. No refund nothing No wonder no one uses uhaul anymore

JOSEPH LEE FAULKNER 
Rating:
3.0

The bright lights would not stay on..they charged me for 150 miles when I only drove it 67 miles...won't use uhaul again...

Merrie L Hatton 
Rating:
4.0

Customer did not leave a comment.

John H Veenstra 
No reviews have been submitted for this location.

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