I did not see anywhere of a certain time that the drop off needed to be made. When I arrived a little after 9pm the place was locked up like Fort Knox. I wasn't going to go back home (nearly 20 miles away) and have to put more gas in the truck and go over my allotted millage after a long day of driving so I was very fortunate that a car came out of the area and opened the gate. Maybe i just missed a different parking area, but Im nearly positive that i didn't.Adam H.
Customer Reviews for M100 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager Daniel was excellent. He was helpful, knowledgeable with a sense of humor. He provided good instructions and cautions. We would definitely recommend this facility.JOHN K.
The employee running the rental building was an hour late and it pushed off my move. I also was not happy with the additional charge after only going over 9 miles of the allotted 50 miles. The prices were also too high and I will not be using Uhaul again.Joe T.
I would not recommend Uhaul to a friend. It took 2and half hours just to get the truck. You put me on hold for 53 minutes then come on saying there is another 61 minutes of hold time! Changed my order so the keys left didnt go to the truck you had on invoice. When it came time to return the truck it couldn't be finalized bc of uhaul changing things. So i was charged another days rental!! The location was fine its Uhaul that was so aggrevating. Stressful all around a horrible experience.Judy P.
The self check in experience was absolutely horrible! I had to call the customer service line at 1 AM to help us through the process. Very bad experience. The person at the Helpdesk was wonderful though!kathy L.
Didn't have the furniture pads or dolly I rented, which was frustrating since we had to go buy a dolly. Other than that it was fine, a little confusing because the units don't quite explain the pickup process. Overall pretty good thoAllison B.
Staff made process painless with minimal time spent on questions related to returning the vehicle. Helpful and pleasant.KIM L.
This location was awesome. Very friendly, helpful, and professional. I will recommend! Wonderful experience!HOLLY D.
Customer did not leave a comment.Lee H.
On one was on site to help at allCarissa O.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.CHRISTOPHER S.
Had to go way out of my way to pick u haul truck. Return had to go way out to drop it off. Then they change me 5:40Tammy C.
No one to help at this location the day we picked up trailerJoel D.
Make key drop off instructions better. Customer service from the m100 location was exceptional.Timothy P.
Customer did not leave a comment.DAVID W.
Couldn't get the gate to open with the codes that were given to me.James C.
Customer did not leave a comment.Andrea L.
door was left open on truck making cabin damp when i picked it up. also there was tobacco/vape paraphernalia left in the truck.Michael A.
Y'all are fantastic don't need to improve a thing. The rig I used today was amazing on gas was so surprised it was clean ran great hauled everything I want to haulJerid P.
Worked out just fine.Michele P.