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Trevor C
Customer Reviews for M and G Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check out the equipment to see if the taillights are both working!
greg rGreat location. Truck was awesome. Super clean. Thanks!
Ben KVery welcoming and great service
Mark LNo problem Great service
Paul DUnder the Tow Vehicle Section: Try to enter the information into a person's account when they sign in again. Instead of trying to create the wheel every time a person signs in. I have had the same truck since 2015!! Thank you!!
James WThe whole process was super smooth and easy!
Christopher MStrap was too short, frayed and not long enough to tie down the vehicle. Could only secure one tire. Had to have car towed from Milwaukee to Appleton anyway
Janell JThis location was a dump. I had a pickup location set up within 4 miles of my destination. The pictures and reviews didn't match this location. Thumbs down to Uhaul.
Kurt SThe person at M and G Automotive where we dropped the uhaul with, was super nice. We appreciated his hospitality. .
TIMOTHY CWe picked up a vehicle transport trailer here. The tie down rachets were quite rusty and could have used some oil, but they are exposed to all the slop on the road. Do remember to tighten them and check again whenever you stop. Ours came off at least four times! It is a wide load, so it takes practice to keep it in the lane. Do remember to flip the fender down before opening the driver's side door. Thank you M & G.
BRADLEY VGreat people there. Friendly service and new trucks too
MITCHEL OWent above and beyond. Thank you so much
DOUGLAS RGreat and prompt service, best uhaul experience I’ve had!
NICHOLAS DOnline reservation system was dismal and fraught with problems that necessitated multiple phone calls to resolve
MATTHEW CThe location charged my card additional late fee’s when I wasn’t late... dropped it off 3hrs before the deadline... nobody was present dropped the key in a box... review your bills for unintentional/intentional over charges!!
James RThey just took keys and said they would email receipt. Took another day before we got anything.
Kathy OGave me a truck that needed gas, didn’t return phone calls, got the time wrong on my reservation and I had to sit in the parking lot for over an hour on hold with the company. Horrible
Jonathan SGreat customer service.
Erica HThe online (smartphone) check in process was not good. It took 50 minutes of being on hold and talking to 3 different people to get the lock box code because the online system wasn't working.
BJ BHave a trailer available as reserved. It does your customers no good if you falsely advertise your availability and then a day or two prior notify them that the nearest trailer is an hour away and available almost a full day later than they needed it. Figure out your inventory. None of your people appear to have any interest in fulfilling the false promises you make—and who could blame them.
CALEB FVery friendly representative; greeted us and was happy to see/help us. Painless return...unlike our pickup!!
Jennifer JI would recommend M&G Automotive, they were very helpful, I'd recommend them as a good place to rent a U-Haul trailer
randy PI think I'm so satisfied with the experience I had with M&G Automotive and their excellent help and support but I think you need to afford more equipment especially in the weekend because it's difficult sometimes to find what you're looking for.
EZZELDIN IMakes moving so easy!!!! Thank you!!!!!
Janel SNeed to provide a stop or wheel chock so the trailers don’t roll backwards down into the ditch when dropping off after hours.
Charles FFront desk lady answered all my questions. Great help.
GLORIA WNothing I can think of. A big thanks to the group at M&G Automotive!
Eric SReally like the apps UI and ease of use.
kurtis pNeeds no improvement...our move went perfectly smooth...THANK YOU
Janel SWhat a horrible experience. They changed the location. They changed the,pick up,time. Not,once but three times. I spent more rime on the phone trying,to get the Uhaul,than I did with the Uhaul.
Heidi WExcellent customer service, friendly and very helpful. I would definitely use this location again and recommend highly to friends.
Mary KIt is a small location. The origin locations were souly uhaul rental. It was fine but not like origin. Dont get me wrong. Your locations are good. Policy to help your customer is poor at best. After this experience i dont trust uhaul corperate.
DAN KVery helpful with how to use the dolly and it towed very well.
Todd DWell, apparently I was supposed to be called to be told where to pick this trailer up (in Appleton, WI). First went to the location I listed for pickup, but it wasn't there. When I got there the guys were nice...however it would have been nice to have it ready for me. It was frozen into the ground and they asked to use my jeep to break it free...no big deal. Then, the hitch lock mechanism was frozen, so we had to back it around a building (with him walking between my jeep and the trailer a bit dangerous) to unfreeze it with a torch. OK, so all that done, everything went fine, that is until I stopped at a gas station about 2 hrs into my trip. Apparently, the door on this trailer was loose when I got it, and just hanging on. When I opened the door to check my load, the ENTIRE back door fell off! You could tell by looking at it, that this door was broken when I picked up the trailer, it must not have been inspected very well. However, I opened up the door myself and didn't notice either, so, somehow it was holding on initially and difficult to notice. I have to say however, that in my 20+ years of renting Uhauls, this is the first "big" problem I've ever had. I ended up buying a strap to hold the door and make sure it was safe going down the highway.
Brett BProduct was in perfect condition and ready when I arrived. Service was excellent. Returning was simple.
Dave WThe guy at the desk was super nice.
Kyle Bvery helpful, courteous & friendly
Ken BTruck was great, but on the contract I was given a guide to how much gas to put in. I was near empty and it said 30 gallons to be back at 3/4 tank. I filled up 29.7 and stopped the pump manually. The truck was at full and not 3/4. So I paid more money in gas than was needed. This really upset me seeing as I based the amount I put in on what the contract said.
Josh GNothing, I had a good experience and no complaints.
ERIN HNothing: The guys at M&G were responsive, helped hook up, and even replaced a turn signal for free.
Brian HVery friendly.
JEN VGood location, easy highway access. Knowledgeable and friendly personal.
MARK DTruck was clean and well maintained, staff was friendly and cooperative, even kept my motorcycle inside for me while I was using truck. 10 foot GMC truck got good gas mileage and handled well. Definitely would use this location again.
JAMES SNothing different, these guys were alright.
David PArrived at location to pickup Uhaul and moving equipment (36 furniture blankets, 1 utility dolly and 1 furniture dolly). This location was not prepared for my reservation even though I had set up a time for pickup. It didn't have the utility dolly and only had 6 of the blankets I requested. We had to wait for them to call around to other Uhaul locations to look for furniture blankets/utility dolly and for someone to go collect the equipment and bring it back to the store. I ended up short 6 blankets and wasted 20 minutes waiting. Also I had to go to another location to pick up the automotive trailer even though I reserved everything at once.
MELANIE HFriendly helpful employees, new clean truck, accurate quote.
Sandra Sthe trailer had light issues. Signal and brake lights were not operating correctly. No issue was found with the connector or vehicle connection as it was tested later and fully operational. the customer service was great from M&G.
MARK NCarmen did a fantastic job, he was very helpful and professional. I would highly recommend this location for the courteous, high - quality service.
KIM SI ordered my pick up in New London, WI. I didn't expect the extra out of the way travel. I was offered an extra day which would have been fine if I were on a vacation but that was not the case. My transport was weather dependent and I needed to get some machinery to Milwaukee and drive back up north to get beans and corn out of the field. Having the availability to pick the equipment closer to where I wanted it and when I wanted it would have been much more pleasant. I didn't need the trailer on Friday but the location in New London is not open on the weekend. So picking up the trailer on Friday took me out of the field early therefore making my return on Saturday a long day as after loading I had to turn around and drive back up north as the weather is looking pretty dismal for the upcoming week. It was definitely a total inconvenience.
MICHAEL PI reserved blankets but there were not enough onsite.
COLIN P