Customer Reviews for Lynns Service Center
(U-Haul Neighborhood Dealer)

268 reviews

118 Jamestown St   Columbia, KY 42728

(270) 384-3113

Office Hours

  • Mon-Fri: 6:30 am–5:30 pm
  • Sat: 8 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(270) 384-3113

118 Jamestown St
Columbia, KY 42728

Services at this Location:

Office Hours

  • Mon-Fri: 6:30 am–5:30 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service

gregory Ratliff 
Rating:
5.0

Customer did not leave a comment.

Rollin Knifley 
Rating:
3.0

We dropped after hours . So we don’t have any feed back about this location. But the U-Haul app was great .

justin burkett 
Rating:
5.0

Customer did not leave a comment.

Ross Porter 
Rating:
1.0

I made a reservation for a 10ft truck and instead was upscaled to a 15 and upon going to get my truck and trailer the office was closed and I had to contact support who said they would widen my pickup window and instead cancelled my reservation. I was pulled around for 2 hours and severely inconvenienced just for them to bounce me between two more associates and up-charging my truck rental.

Xavier Williams 
Rating:
5.0

Lynn's service center was awesome!

Jason Hart 
Rating:
5.0

Everything was great.

Bobby Sexton 
Rating:
5.0

Customer did not leave a comment.

Christina Ussery 
Rating:
5.0

Customer did not leave a comment.

MATTHEW YORK 
Rating:
4.0

The staff was very helpful, backed the dolly into place and disconnected. Was extremely apologetic about the condition of the car dolly and our experience with it.

David Bressler 
Rating:
5.0

Customer did not leave a comment.

Jacob Campbell 
Rating:
4.0

Customer did not leave a comment.

TARILYNN DONOHOE 
Rating:
3.0

Customer did not leave a comment.

Thomas Hinebaugh 
Rating:
4.0

Great service!

Sherry Rogers 
Rating:
1.0

When returning the trailer was told to "take it around back and line it up with the rest of the trailers. No one came around to assist. Was left on my own to figure things out then I had to ask for a receipt. Would not recommend this location to anyone.

Frank Jones 
Rating:
3.0

The 6x12 dual-axle trailer I rented was in very good condition and towed as good as any trailer I’ve ever pulled. Thank you.

Jerald L Hetzel 
Rating:
5.0

Customer did not leave a comment.

raysean hughes 
Rating:
5.0

Customer did not leave a comment.

William Dean 
Rating:
5.0

Customer did not leave a comment.

Phillip Flanagan 
Rating:
5.0

Customer did not leave a comment.

Tina Thomas 
Rating:
5.0

Customer did not leave a comment.

Amanda Mobley 
Rating:
5.0

Customer did not leave a comment.

Randy knight 
Rating:
5.0

Customer did not leave a comment.

Marvin Neal 
Rating:
5.0

Customer did not leave a comment.

Marvin Neal 
Rating:
4.0

Truck and trailer were good and service was friendly but truck needed new driver's side windshield wiper. I changed in Etna Ohio. Thankfully U-Haul refunded me the cost of the wiper.

Gregory Call 
Rating:
5.0

Customer did not leave a comment.

Michael Seale 
Rating:
5.0

Customer did not leave a comment.

Jonathan Bush 
Rating:
5.0

Customer did not leave a comment.

Harry Cheshier 
Rating:
5.0

Customer did not leave a comment.

Joshua Cross 
Rating:
5.0

Customer did not leave a comment.

Allen Scholl 
Rating:
5.0

Customer did not leave a comment.

Myra Brown 
Rating:
5.0

Everything was great

Morgan Smith 
Rating:
5.0

Customer did not leave a comment.

Scott Rennie 
Rating:
5.0

Customer did not leave a comment.

DARLENE RICHARDSON 
Rating:
3.0

Vehicle was a little dirty. Tried to do the pickup review at the time I picked up the truck, but the uploaded pic that was required kept on spinning and wouldn’t upload. Overall I would rent again from this location, they are friendly people.

robert ellis 
Rating:
5.0

Customer did not leave a comment.

William Dean 
Rating:
5.0

Easy and accessible

WILLIAM DEAN 
Rating:
5.0

Customer did not leave a comment.

Vicki Miller 
Rating:
5.0

Great folks!

BRIAN YAGER 
Rating:
5.0

The folks at this location have home town friendly and personal service exemplary.

Oscar Miller 
Rating:
4.0

It was difficult to find a proper spot to part the rental truck but was able to do so.

Winston Statton 
Rating:
5.0

Customer did not leave a comment.

ROBERT HOLLSINGER 
Rating:
3.0

Their was dog hair inside the cab and a lot of it in the back box. I had to clean my furniture before taking it inside my home. This was unacceptable!

JAMIE HADLEY 
Rating:
4.0

Customer did not leave a comment.

Jackson Arnett 
Rating:
5.0

Customer did not leave a comment.

Manishkumar PATEL 
Rating:
4.0

Customer did not leave a comment.

William Burgess 
Rating:
1.0

Went to drop the trailer off and there was a sign on the door " closed for the week - on Vacvation" With no help, finally unhooked the trailer and completed the online return. They should notify that they are closed for the wqeek. Very Poor!!!!

Gordon Page 
Rating:
5.0

Customer did not leave a comment.

Marsha Collins 
Rating:
3.0

Even though I was told that there would be a note in the system regarding my missing dolly so I could be refunded. The person at Lynns Service Center said there was no note and then he charged me for the missing dolly. So not only did I pay to rent something that wasn't given to me, I had to pay a fee because it was missing upon return. There needs to be better communication between uhaul and its centers.

BLANCHE RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Elisabeth Taylor 
Rating:
4.0

Customer did not leave a comment.

Micah Blakey 
Rating:
5.0

Customer did not leave a comment.

Courtney Grider 
Rating:
5.0

Customer did not leave a comment.

Oscar Miller 
Rating:
5.0

Personnel was very informative and courteous. Highly recommend to anyone.

Elizabeth Richards 
Rating:
3.0

You are told where to put the equipment, but you are on your own to get it there.

stephen tate 
Rating:
5.0

Customer did not leave a comment.

Mary Alcaras 
Rating:
4.0

Customer did not leave a comment.

RUPERT SMITH 
Rating:
5.0

Customer did not leave a comment.

SHAWNA WOLFORD 
Rating:
5.0

Fast, Friendly, and efficient rental. Thank you

RICHARD SKINNER 
Rating:
5.0

Customer did not leave a comment.

WAYNE WILSON 
Rating:
5.0

Customer did not leave a comment.

Lee Grover 
Rating:
5.0

We came in at 5 minutes to closing, yet the gentleman at the counter was very friendly, and had no problem taking our drop off. The location was easy to find, and plenty of room to maneuver the trailer and vehicle. great small town service.

Rachel Chambers 
Rating:
4.0

More details in regard to mobile check in potential problems. Web site said my location could not be determined. Had to wait 30 minutes on the phone for customer service to tell me how to resolve my phone settings

Rick Wilson 
Rating:
5.0

Customer did not leave a comment.

RHONDA MITCHELL 
Rating:
5.0

Customer did not leave a comment.

RONALD GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

ROY RADEMACHER 
Rating:
3.0

Customer did not leave a comment.

Markus Burton 
Rating:
3.0

Customer did not leave a comment.

RICHARD AFFOLTER 
Rating:
5.0

Customer did not leave a comment.

JEFFREY COLLINS 
Rating:
3.0

Customer did not leave a comment.

Gerald Dummer 
Rating:
4.0

Customer did not leave a comment.

CINDY MARSHALL 
Rating:
5.0

Dropped trailer off after hours as drop off location allowed it. Followed instructions on paperwork and despite trying on 2 separate IOS devices could not flag location for return. Luckily employees still at location to help. After employees attempted a couple times they were able to check returned trailer into system. Please check your online user return systems

Jeremiah Wilson 
Rating:
5.0

Trailer pulled well, no complaints.

LINDA GOLDSBERRY 
Rating:
5.0

Customer did not leave a comment.

Ross Porter 
Rating:
5.0

Outstanding

Ross Porter 
Rating:
5.0

Customer did not leave a comment.

RICHARD BURNETT 
Rating:
5.0

Customer did not leave a comment.

MYRANDA ROGERS 
Rating:
4.0

Customer did not leave a comment.

teresa Macintosh 
Rating:
5.0

Customer did not leave a comment.

Julie Hatcher 
Rating:
5.0

Great service

Barbara Mccorkle 
Rating:
5.0

Customer did not leave a comment.

Rondal Spillman 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HELM 
Rating:
5.0

Customer did not leave a comment.

DAVID ETHERINGTON 
Rating:
5.0

Customer did not leave a comment.

PAUL TODD 
Rating:
2.0

2nd time the dolly i ordered wasnt in truck. I grabbed one that was sitting out cause i paid for it. The check in needs better interface. It took forevervto load, which may have been.my connection, but there are no instructions, it just says please wait... my experience this time was better than last time, but not great. 😕

Lindsay Stanton 
Rating:
1.0

Truck had a popping in the front end. Hadn’t been cleaned in a while based on the amount of dust on the dash. Still had spilled coffee spots in and around the cup holders. Mileage was off when I picked it up and of course when I went to dispute that the website wasn’t working ( not a big deal as it was only 2 miles). Upon dropping off I was told to make sure it was on location by 10:00am on a Sunday (to avoid being charged an extra day). Because the location was closed on Sunday’s I was charged a $20 after hours fee. I also was charged an additional $30 for fuel even though I took a picture showing it had adequate fuel to match the mileage. It was my only option at the time so I didn’t have a choice but to be taken advantage of. Would not recommend anyone unless you’re prepared to get ripped off.

GEORGE ELLIS 
Rating:
5.0

I don't think you can impose on this location it was perfect very courteous people equipment cleaning easy pickup easy drop off very good experience

Wayne Wilson 
Rating:
3.0

Clean vehicles and properly mantinence them. Had a miss in the engine.

Amanda Cole 
Rating:
3.0

Customer did not leave a comment.

Linda Pritchard 
Rating:
5.0

Did just a drop off no one at office said due to sickness

Warren Langford 
Rating:
5.0

Very professional & friendly...I would strongly recommend this location for your moving needs.

Marvin Neal 
Rating:
2.0

The 3rd agent managed to sort us out. Make sure if you do not have equipment at a specific location, that the customer knows where he can get the equipment and also that his equipment in fact was not booked. I wanted a 8 foot pick up and car hauler. Eventually I had to settle for a 20 foot truck and a car hauler. Thank you anyways, It got the job done.

MICHAEL SCHMIDT 
Rating:
5.0

Customer did not leave a comment.

JAMES BELL 
Rating:
5.0

Customer did not leave a comment.

Duane Calef 
Rating:
4.0

Get a faster printer

Elizabeth Gubbins 
Rating:
5.0

First experience with u-haul, in Campbellsville renting the same type trailer, was complicated and very unorganized. I'm glad I found this u-haul representative. This time renting was fast, easy and efficient; the return was easy and uncomplicated. Overall, this time around was first class

WILLIAM SHIELDS 
Rating:
5.0

very friendly

Phil Corbin 
Rating:
5.0

Customer did not leave a comment.

jay olinde 
Rating:
3.0

Customer did not leave a comment.

Vickie Mcclister 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Breeze 
No reviews have been submitted for this location.

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