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Tiana P.
Customer Reviews for Lyle Junction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Everything went very smooth and as planned.
Ronald J.I had to drive 120 miles to pick up the trailer and I had very little notice...It cost me $75 in gas and 5 hrs time.
Laura C.Friendly and flexible family-run location.
Royce G.Amy is always amazing. We had some special pick up and drop off needs and she was able to accommodate us! She always goes above and beyond!! Definitely the best rental location for customer service in all of the gorge!
Shawna M.Very helpful staff! Thanks for the great communication!
Leanne L.I can't think of anything. I've rented there before and the service is always great, friendly, professional and of course respectful and polite!!
James L.no suggestions, will be using this location in the future; woman who runs (?) place is great
Mary B.Amy was a rockstar for our company...Again! best experience with U haul to date Last 3 times in Gresham and Portland SUCKED no choice of pick up and drop offs?!?! thanks again -John Jealous Poetry IN Motion construction.
John J.The after hours return website is terrible, it kept crashing constantly, I had to redo the return like 20 times before it worked
Rachel C.Nobody was there to receive but since we got a receipt via email we're satisfied.
Barney C.Great customer service. Have already told others and refer them to Lyle Junction.
Esther C.She forgot to show I'd returned it online the day I took it back, but corrected it 24 hours later after I called and reminded her. She said she was having problems with the online system. See my above comment about that as well....
Rocky C.Amy was fabulous. Excellent care and customer service. So professional and so reliable. I'm a repeat customer because of Amy. Booking with her again!
CAROLLANN A.Our truck broke down within an hour of picking it up. Broke down on the side of the road for 3 hours. No customer service from uhaul. Waited on hold for an hour. Terrible service. Should have had a full refund. Rep gave us $50 refund but should have done 100%
Chad A.The whole process of renting this trailer was easy and dealing with the management at this location was easy, I'm not sure what you're going to do to improve anything.
Frank N.Aime is such a great help!
Mindy R.Super easy and fast pick up and drop off.
Gregg M.Excellent service.
Leonidas M.Great customer service!!
DOUGLAS C.The woman I engaged with here was amazing!!! She was quick, professional, and very thorough. She was also very helpful in accommodating my last minute request, which saved me a ton of time and hassle. Thank you again for everything!!
Kelly A.Aime is amazing! Love this small town service!!
Mindy R.As always Amy's performance was exceptional. Thanks Amy!
Mark F.The manager Aimee is one in a thousand. She should be the model for excellent customer service.
John B.The Straps on the Tow dolly were frayed and made it difficult to remove my car. I was Quoted $907.00 then charged over $1,000.00 for my trip.
TRACIE C.Excellent customer service
CASEY KEITH L.Nothing. Aime was Amazing !!
KRESTEN S.Aime was a huge help getting what we needed.
Melinda R.We had issues with the uhaul itself not the people renting it to us. We had to put 100 dollars as soon as we drove off... dont know if that's normal but that's alot. The tire tred came off while driving. Did not get one month storage like it said. Not happy with it at all.
BIANCA K.Amy was great! Easy to schedule, pick up, and drop off.
MICHAEL W.Amy was wonderful! Highly recommend:)
daisha K.The people at this location are knowledgeable, efficient, and friendly.
STEPHEN H.Super friendly and helpful
JUSTIN R.Extraordinario servicio al cliente
BRYAN K.Wonderful service!
DAISHA E.Great customer service!
Shawnee H.The back of the truck smelt like garbage but the lady that I rented it from in Lyle Washington gave me complimentary blankets so my stuff didn't have to sit on the ground. She was awesome!
DEBRA S.Nicely done.
GREGORY M.Show them how to get the key out of the ignition! I tried and tried but no luck. It didn't help to call them because I was miles away. I had to keep trying and by God's grace and providence, turned the the key left even further than it should have gone and it slipped out. Everything else was superb! 10 out of 10
ANGELA D.Super friendly service
CHRISTOPHER ERIC C.Continue the amazing service.
Brian K.Location was closed prior to 5:00 pm on our own Saturday return. Not the location's issue, but the cell phone return process is cumbersome and very time-consuming! Not a user-friendly method to return rental truck!
Stephen M.Very convenient for us. excellent service and friendly
Charles H.ppl are friendly and observed covid 19 guidelines. very helpful.
ALI S.Aimee is absolutely amazing. With all the hiccups of my adventure,she had my back. Thanks for being an angel in a tough world...
CHRYSANNE LYNN J.Great customer service. Nice helpful owner/operator.
CHARLES H.super friendly, and helpful !
Allan K.Gal that checked me out was very pleasant, check out was quick and the rig was ready to go. She advised me that to save some money I could bring it back to a Spokane Valley WA UHAUL instead of dropping it off at the original on-line drop off of Squeekys in Sandpoint Idaho. I asked which location in Spokane Valley and she said I could pick one because there were many that I could drop off that was convenient. ---- See next review
DANIEL P.Dirty and full of flies, old man sitting on chair killing flies with a fly swatter and coughing non stop and no mask,
MIKE R.Uhaul need to work on its calling center, very poor.
Arthur S.Used after hours drop off and they emailed me a receipt first thing in the morning after they checked the trailer back in. Didn't have to interact with anyone, but they seem to have good customer service based on sending me a receipt.
Donald L.The location was an old gas station with a messy interior and two dogs that run all over the place and one even gets up on the counter where customers sign the paperwork. The employee was professional and helpful, it was just the building that was the problem.
GERALDINE D.