Customer Reviews for Lydias Ace Hardware
(U-Haul Neighborhood Dealer)

141 reviews

698 Main St E   Rainsville, AL 35986
(Between Wendy's and Plainview School)

(256) 381-0553

Location Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 12:30 pm - 4 pm
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(256) 381-0553

698 Main St E
Rainsville, AL 35986
(Between Wendy's and Plainview School)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 12:30 pm - 4 pm
Special Operating Hours
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was well put together and organized. The ace hardware that the uhaul rental was at ,is by far the cleanest, best organized, and helpful/curtious hardware store I've ever been too.

ANDREW P. 
Rating:
4.0

Return of deposit

DEREK L. 
Rating:
5.0

Don't change anything. The young man was very polite and friendly. Great experience.

JOSEPH E. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Freda T. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Best U-Haul customer service I've ever received

CRYSTAL G. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
4.0

I called the store and specifically asked if the 26' trucks have fender wells. I was informed that they did not so I went ahead with my reservation. After picking up the truck, I get to my destination to find out that in fact there are fender wells in this truck. Because of this, a simple 1-2 hour job turned into almost 6. This caused a lot of wasted time, money and frustration. I will not use U-haul again. I will continue to use Penske in the future.

JESSICA W. 
Rating:
4.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

18 miles from my destination, 3 locations within two miles from my house. Called, put on hold for twenty minutes. Went on line to change drop off location, no where to address this issue. NOT HAPPY WITH UHAUL, as a many times repeat customer I'm purchasing my own tow dolly so it won't be such a hassle. Get your crap together uhaul.

Kim B. 
Rating:
5.0

Nothing great easy use

DALE P. 
Rating:
4.0

We were guaranteed a 6x12 trailer with bifold opening doors... we did not receive an accommodating trailer. Also the entire rear left top corner the trailer was duct taped and when it rained our items inside were drenched. Upon returning the trailer and informing the location... nothing was offered for our inconvenience or our wet belongings... not even an apology. Very disappointed.

JERRY R. 
Rating:
5.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Best experience that I have had yet! The folks at this location are just the best to deal with. Thanks

KEITH K. 
Rating:
5.0

The worst part of this experience is your website: it is essentially unusable. Why even have it? The info is fine, but the online reservation and/or changing a reservation is a nightmare. Even the sign in was impossible. Thankful for humans helping by phone!

Linda S. 
Rating:
5.0

Very pleasant, quick in and out

JAMES L. 
Rating:
5.0

Nice smooth transaction from pick up to drop off.

RANDY N. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Had a great experience!!! No problems!!

REX W. 
Rating:
5.0

Dropped off after hours (closed at 4) and couldn't get the automated system to allow return. I called the 800 number and it kept dropping my call when I got to the point of getting assist with return. I shouldn't be charged a late fee or the convenience fee. Everything else was good but the automated return was horrible.

HAROLD R. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

My experience was great!!

JULIE B. 
Rating:
5.0

Customer did not leave a comment.

TAMMY F. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
4.0

Customer did not leave a comment.

EVA E. 
Rating:
5.0

Customer did not leave a comment.

JOEL M. 
Rating:
5.0

Nice, easy check-in.

Robyn Z. 
Rating:
3.0

Good location because it only handles mostly U-haul.

David R. 
Rating:
4.0

Great job guys

DARRYL H. 
Rating:
3.0

Customer did not leave a comment.

Kathryn M. 
Rating:
4.0

The U-Haul had mud in the floorboards. The vehicle had not been wiped down so that means it had not been disinfected for Covid or any other contagious disease. My wife purchased Lysol to disinfect the vehicle. I did not receive my $50 deposit back that the young man said I would recieve within 3 days of returning the U-Haual. Clean the vehicles and honor the deposit.

clinton M. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA L. 
Rating:
5.0

Location is great. Employees are always great. However. Mobile pick up iand return is always a joke and hassle. Will try my best not to use Uhaul in the future

Paula G. 
Rating:
5.0

Customer did not leave a comment.

Hannah R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH PHILLIP N. 
Rating:
3.0

Make sure the return policy is explained and the customer understands when exactly the rental is to be returned.

Joey M. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

VERY VERY slow service

Janet M. 
Rating:
3.0

pleased with service & product

JESSE J. 
Rating:
4.0

Customer did not leave a comment.

Rhonda S. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

KAREN K. 
Rating:
5.0

Customer did not leave a comment.

ANGELA L. 
Rating:
4.0

Good place tp rent from.

William P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Nothing

Billy S. 
Rating:
4.0

Employees were friendly and helpful. I have rented from this location a few times before and I will use it again. Thanks to all the employees who helped me they were very nice.

Elizabeth G. 
Rating:
5.0

nothing it was very good

William P. 
Rating:
5.0

Great experience. Very helpful.

THOMAS E. 
Rating:
5.0

Maintain the excellant friendly relationship with the customers.

THOMAS E. 
Rating:
5.0

Location was closed.

Ronnie A. 
Rating:
3.0

Customer did not leave a comment.

Connie S. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Always helpful and friendly

brian H. 
Rating:
2.0

The location was closed at 3:30pm on Sunday. This is hard to understand since this is at an ACE Hardware, a business that I thought catered to do it yourselfers doing home repairs etc. This caused me to be charged an extra day for the truck. So I'm not real happy about that.

David K. 
Rating:
5.0

Customer did not leave a comment.

TRACIE P. 
Rating:
5.0

Keep doing what you do!

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Garry B. 
Rating:
5.0

Customer did not leave a comment.

Carolyn T. 
Rating:
5.0

Customer did not leave a comment.

PAULA G. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
3.0

Customer did not leave a comment.

Brittany P. 
Rating:
5.0

Customer did not leave a comment.

Ramon G. 
Rating:
4.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Not the locations fault, but we registered for 24/7 phone pickup and had to go in store to receive the uhaul. Even the people on the phone (through uhaul) showed that we should be able to get it over the phone.

Brody G. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

Our experience was great. Would recommend to anyone.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl R. 
Rating:
5.0

Customer did not leave a comment.

Marnie S. 
Rating:
5.0

Customer did not leave a comment.

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

ryan M. 
Rating:
5.0

Customer did not leave a comment.

isaac P. 
Rating:
3.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

Janice R. 
Rating:
5.0

Customer did not leave a comment.

tonya T. 
Rating:
4.0

No negative comments. Personnel at this location were friendly and helpful. The U-Haul app allowed me to immediately enter minor damage pic of the trailer I picked up so as not worry about there being an issue at return (documenting the prior damage).

david S. 
Rating:
5.0

I went with uhaul because the online site showed that a 15 foot truck was available. This was not the closest or most convenient pick up, but I needed a 15 foot truck. Imagine my surprise when one day before my move, I get a notification that there are no 15 foot trucks available and my reservation has been changed to a 20 foot. Thanks, a 20 foot truck won't fit where I am going. So I have to downsize to 10 foot which has no ramp. I can deal with that, maybe, as long as I get a furniture dolly. Guess what isn't in the truck when I go to pick up? Of course, they don't have any more at the location. So I scratch some furniture loading it. Fortunately, I was able to pick up a dolly at my destination. All of the people I dealt with were helpful but it seems like uhaul was not being transparent about what was available. In different circumstances, this could have been a big problem. On the plus side, the online dropoff process was convenient despite some initial technical issues.

Daniel W. 
Rating:
5.0

Very good location not parking problems good staff

Michael I. 
Rating:
2.0

Customer did not leave a comment.

Matthew M. 
Rating:
1.0

Not take as long to do the parade work and set it up. And cooperate faster

Sherman T. 
Rating:
1.0

Customer did not leave a comment.

Hannah C. 
Rating:
4.0

Customer did not leave a comment.

LON E. 
Rating:
5.0

Customer did not leave a comment.

DOUG B. 
Rating:
5.0

Customer did not leave a comment.

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

Brien R. 
Rating:
5.0

All good

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Nathan O. 
Rating:
3.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Trailer was not cleaned out prior to rental

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
4.0

Employees were courteous and prompt with check-in procedures.

Charles P. 
Rating:
5.0

Rich was very helpful and knew the products...

scott G. 
Rating:
5.0

Customer did not leave a comment.

Kaye S. 
Rating:
4.0

The 24/7 pickup was difficult due to browser malfunction on my phone while uploading pictures. I was using a Google pixel 3 and the edge browser. I was just using the email links to open the browser. Had I bee advised to download and use the phone app then my experience would have gone oother.

KENT B. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
No reviews have been submitted for this location.

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