Customer Reviews for Lutz Hardware
(U-Haul Neighborhood Dealer)

1,318 reviews

505 NE 4th Ave   Camas, WA 98607

(360) 834-9347

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 9 am–5:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(360) 834-9347

505 NE 4th Ave
Camas, WA 98607

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 9 am–5:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great, no issues. Nothing to improve on.

Patty Clerf 
Rating:
5.0

Quick and easy pick up and drop off. Great attentive staff.

Richard Vargo 
Rating:
5.0

Best service ever

Tim Zumwalt 
Rating:
5.0

Customer did not leave a comment.

Alana Caceres 
Rating:
5.0

Customer did not leave a comment.

Donna Snyder 
Rating:
5.0

Customer did not leave a comment.

Ronda Lynn Closner Sensenig 
Rating:
5.0

Customer did not leave a comment.

Jill Daley 
Rating:
5.0

The rental agent was a pleasure to work with

John Crawford 
Rating:
5.0

The staff is great to work with and it’s a breeze picking up and dropping off rentals.

Tasha Lieberman 
Rating:
1.0

Nice staff but the proactivity for rentals was shortsighted

Aaron Boyle 
Rating:
5.0

Fabulous customer service!!! Thank you!!

Peggy Hall 
Rating:
5.0

Customer did not leave a comment.

Janelle Vonderohe 
Rating:
5.0

The equipment appeared to be in good condition, but the truck allowed a lot of rain water to seep through and gotten a lot of my furniture and boxes soaked. The whole reason why I got the truck was as to avoid getting my stuff wet. Highly disappointed with the quality of the truck, I’ve never had a problem in the past but this one issue was a big problem

Anthony Duer 
Rating:
5.0

Customer did not leave a comment.

Dino Ilarde 
Rating:
5.0

They make things easy, I love them.

Abu Selam 
Rating:
5.0

Customer did not leave a comment.

John Ruddy 
Rating:
5.0

Customer did not leave a comment.

DAVID BUSSMAN 
Rating:
5.0

Very kind employees! in and out in 5 mins:)

Jeremy Hampton 
Rating:
5.0

Last minute walk-in rental, in and out in less than 5 minutes. The staff is consistently the best in the area for these rentals.

ROBIN E 
Rating:
5.0

The employee who rented me the truck was pleasant and focused on his job. I cracked a couple of lame jokes. He even smiled! So much easier than going to the Big Box stores I would rather spend my money locally anyway.

Jim Breithaupt 
Rating:
5.0

easy, peezy rental

William S Kaplan 
Rating:
4.0

Customer did not leave a comment.

todd miller 
Rating:
5.0

As always, stellar customer service and ease of rental!

ROBIN E F STEIGMANN 
Rating:
5.0

Customer did not leave a comment.

Missy Shepherd 
Rating:
5.0

Customer did not leave a comment.

Martin Offe 
Rating:
5.0

The right rear door was wonky. Hard to open and close.

Margaret Roy 
Rating:
5.0

Ensure the truck door door pulley / system is working well before renting it out! It broke on us right as we were done loading and added about an hour of us attempting to fix the tension/pulley system for the door to get back on track and lower. VERY EXHAUSTING after spending hours loading. We let the store know that it had issues and to take a look before renting it out again and the girl there said "oh yeah. that truck always has that issue." That was very disappointing to hear- that it's a known issue and nothing was done to repair it. Hopefully the next renter didn't have to deal with the same issue we did!

Maya Jabbur 
Rating:
5.0

Customer did not leave a comment.

Ruth Aller 
Rating:
5.0

Absolutely no improvements needed. The representative I worked with at Lutz Hardware was awesome, the vehicle was impeccably maintained and clean, and the process was swift and seamless. Thank you!

GARNET CARLSON 
Rating:
5.0

Pickup was a breeze with extremely friendly and helpful staff. Would highly recommend this location and Lutz Hardware to anyone!

kerry collins 
Rating:
5.0

Customer did not leave a comment.

David Hayes 
Rating:
5.0

Perfect

timothy mc coy 
Rating:
5.0

This is my 1st time renting in many many years. I will use this location next time for sure. They are excellent!

Kristin Lund 
Rating:
3.0

Customer did not leave a comment.

Sam Sosa 
Rating:
5.0

Customer did not leave a comment.

Kathie Forney 
Rating:
5.0

Very friendly and knowledgeable staff.

Amy Greenberg 
Rating:
5.0

Not much, service was helpful and considerate start to finish! Thanks!

michael hoffman 
Rating:
5.0

Great service.

Patricia Judd 
Rating:
5.0

Customer did not leave a comment.

Camille Page 
Rating:
4.0

Lower the cost.

JOSEPH FUCHS 
Rating:
2.0

I felt cheated due to fuel policy. They want you to bring 7/8 full tank. They give a paper which shows how many gallons you will need from a given tank status to reach 7/8. It is incorrect and you end up filling the tank in full. You are always going to pay 1/8 tank extra. I pointed this out, and person told me that they will give discount. Of course, they never did. When I rented, fuel was less than 7/8, and again the person said when you return, return less than 7/8. But, as I said, you always end up filling the tank completely.. This looks like a scam, but probably just about 10-15$, I hope they get rich...

Sharad Tripathi 
Rating:
5.0

Customer did not leave a comment.

holly christine 
Rating:
4.0

Customer did not leave a comment.

Armando Flores 
Rating:
5.0

lutz hardware is the go to guy . very friendly service .walked me outside to the rental . I cant say enough good things about this place

rosendo villegas 
Rating:
5.0

Customer did not leave a comment.

Susan Fullerton 
Rating:
5.0

Customer did not leave a comment.

Tristan Paredes 
Rating:
5.0

Easy rental, friendly service. Truck was very clean and in great shape. They took time to explain all the details of the rental. Very flexible hours of operation. Price was exactly what was quoted. Will definitely rent from Lutz again!

George Filpovich 
Rating:
5.0

Customer did not leave a comment.

Ireneo DeVera 
Rating:
5.0

Customer did not leave a comment.

Kalina Luna 
Rating:
5.0

Customer did not leave a comment.

Richard Reno 
Rating:
5.0

Friendly and efficient!

JAMES RODE 
Rating:
4.0

Customer did not leave a comment.

Steve Vega 
Rating:
5.0

Customer did not leave a comment.

Eligijus Staniulis 
Rating:
5.0

Not much. It’s always a pleasure to rent from Lutz Hardware store. Fast, efficient, clean vehicles and great service.

Emanuel Konstantaras 
Rating:
4.0

App and check in process was glitchy and took longer than expected.

Rodney Schwiebert 
Rating:
5.0

Nothing.

JOHN WEAVER 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Strong 
Rating:
5.0

the lutz hardware location was fabulous

Matthew Bryan 
Rating:
5.0

Customer did not leave a comment.

Kristian Burch 
Rating:
5.0

Lutz Hardware's a Diamond to the locals. Love those folks. Owned and operated by locals for many years.

tom taylor 
Rating:
5.0

It was a wonderful experience with the Lutz hardware for customer service but the truck itself was hot!! The design where your air comes out front but the extreme heat from the floor boards makes it a horrible experience to use the truck for moving. Your feet actually burn! That must be addressed. Especially in summer weather.

Joeseph Randall 
Rating:
5.0

Clean front windshield maybe...Helpful

Kathline Gatto 
Rating:
5.0

Customer did not leave a comment.

Greg Fulton 
Rating:
5.0

Keep up the great work!

Robert Grainger 
Rating:
5.0

Lutz is a great partner. It was so hands on and it made it so easy. Very friendly and helpful throughout the process.

Ken Rhodes 
Rating:
5.0

You could have your other locations take a few pointers from the crew at Lutz Hardware: They are especially accommodating (and efficient), making the whole experience less stressful—with the assurance that Someone has your back, from initial rental/ pick up, to final check in/ payment.

mike mckinney 
Rating:
5.0

Equipment was a new pickup truck that had previously been used to transfer manure and smelled of manure, cigarettes and weed. Otherwise the experience was fantastic.

Serge Vartanov 
Rating:
5.0

Great friendly service. Everything went great! Highly recommended!

Tim Anderson 
Rating:
5.0

Excellent orientation and good value.

Ron Mayhew 
Rating:
5.0

Customer did not leave a comment.

Anthony Roberts 
Rating:
5.0

The customer service was friendly and professional, the truck was clean and impeccably well-kept and the hardware store was helpful and accommodating. Five stars.

Jennifer CARLSON 
Rating:
5.0

Lutz is the best! Friendly, knowledgeable and easy to deal with!

Kelly Alvord 
Rating:
5.0

Erin at Lutz Hardware in Camas was great to work with, even included appliance dolly.

David Casteel 
Rating:
5.0

Customer did not leave a comment.

Greg Anderson 
Rating:
5.0

Customer did not leave a comment.

Robert Novakovich 
Rating:
5.0

The guy who helped me out was SO sweet, patient, and helpful!

Lindsey Justice 
Rating:
5.0

Customer did not leave a comment.

James Carroll 
Rating:
5.0

Friendly and knowledgeable rental agent.

James Angelo 
Rating:
5.0

Not a thing. Everything was great!

Penny Baz 
Rating:
5.0

Customer did not leave a comment.

frances esser 
Rating:
5.0

Customer did not leave a comment.

RODD GRAMPS 
Rating:
5.0

I need a final receipt emailed to me at mail@21OVE.US thanks.

TIMOTHY JEWETT JONES 
Rating:
5.0

Customer did not leave a comment.

Gregory Anderson 
Rating:
5.0

Customer did not leave a comment.

Donald Gerard 
Rating:
5.0

I was charged $98.33 at time of pickup. I returned it under the estimated mileage that caused the $98.33 charge, and was given a receipt for $75.66, to which I should have a credit of $22.67 coming. It has been 2 days w/o a credit to my statement, but it only took seconds to charge and take the $ out of my account. PLEASE CREDIT MY ACCOUNT!

Randal Field 
Rating:
5.0

could not have been smoother or easier. Lutz Hardware is the best!

Malcolm McAninch 
Rating:
4.0

The online system was down and it took me 20 minutes to get my vehicle.

Richard Mcleod 
Rating:
5.0

Customer did not leave a comment.

Debbie Wood 
Rating:
5.0

Nothing to fix....Cheers!

mike west 
Rating:
5.0

Customer did not leave a comment.

Tiffany Kraff 
Rating:
5.0

Nothing, everything was amazing

Melinda Gorla 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Buchanan 
Rating:
5.0

Everything was great. The customer service ar Lutz Hardware was terrific! I will definitely use Lutz in the future.

MICHAEL VISELLI 
Rating:
5.0

Customer did not leave a comment.

Harry BARLAS 
Rating:
3.0

When I arrived to pickup my truck, the agent at the service desk appeared to be annoyed as I arrived about 30 minutes prior to closing and he wanted to get home. The truck itself was a good fit for my task and was returned 3 hours after I picked it up. I followed the directions given to me for returning the vehicle by the letter.

Raymond Chavarria 
Rating:
5.0

I would go out of my way to give my business to Mr. Lutz! He was extremely helpful & kind. Plus, the 15 foot truck was clean & well maintained.

Patricia Hebert 
Rating:
5.0

Lutz provided excellent service. Everyone was friendly, courteous, knowledgeable and professional.

Daniel Blore 
Rating:
5.0

charging for milage and gas is usurious. charge for milage or gas like rental car companies.

PAUL HARRIS 
Rating:
5.0

Not a damn thing!..All Good

Richard West 
Rating:
5.0

Customer did not leave a comment.

ROBIN STEIGMANN 
No reviews have been submitted for this location.

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