Great, no issues. Nothing to improve on.
Patty Clerf
Customer Reviews for Lutz Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy pick up and drop off. Great attentive staff.
Richard VargoBest service ever
Tim ZumwaltThe rental agent was a pleasure to work with
John CrawfordThe staff is great to work with and it’s a breeze picking up and dropping off rentals.
Tasha LiebermanNice staff but the proactivity for rentals was shortsighted
Aaron BoyleFabulous customer service!!! Thank you!!
Peggy HallThe equipment appeared to be in good condition, but the truck allowed a lot of rain water to seep through and gotten a lot of my furniture and boxes soaked. The whole reason why I got the truck was as to avoid getting my stuff wet. Highly disappointed with the quality of the truck, I’ve never had a problem in the past but this one issue was a big problem
Anthony DuerThey make things easy, I love them.
Abu SelamVery kind employees! in and out in 5 mins:)
Jeremy HamptonLast minute walk-in rental, in and out in less than 5 minutes. The staff is consistently the best in the area for these rentals.
ROBIN EThe employee who rented me the truck was pleasant and focused on his job. I cracked a couple of lame jokes. He even smiled! So much easier than going to the Big Box stores I would rather spend my money locally anyway.
Jim Breithaupteasy, peezy rental
William S KaplanAs always, stellar customer service and ease of rental!
ROBIN E F STEIGMANNThe right rear door was wonky. Hard to open and close.
Margaret RoyEnsure the truck door door pulley / system is working well before renting it out! It broke on us right as we were done loading and added about an hour of us attempting to fix the tension/pulley system for the door to get back on track and lower. VERY EXHAUSTING after spending hours loading. We let the store know that it had issues and to take a look before renting it out again and the girl there said "oh yeah. that truck always has that issue." That was very disappointing to hear- that it's a known issue and nothing was done to repair it. Hopefully the next renter didn't have to deal with the same issue we did!
Maya JabburAbsolutely no improvements needed. The representative I worked with at Lutz Hardware was awesome, the vehicle was impeccably maintained and clean, and the process was swift and seamless. Thank you!
GARNET CARLSONPickup was a breeze with extremely friendly and helpful staff. Would highly recommend this location and Lutz Hardware to anyone!
kerry collinsPerfect
timothy mc coyThis is my 1st time renting in many many years. I will use this location next time for sure. They are excellent!
Kristin LundVery friendly and knowledgeable staff.
Amy GreenbergNot much, service was helpful and considerate start to finish! Thanks!
michael hoffmanGreat service.
Patricia JuddLower the cost.
JOSEPH FUCHSI felt cheated due to fuel policy. They want you to bring 7/8 full tank. They give a paper which shows how many gallons you will need from a given tank status to reach 7/8. It is incorrect and you end up filling the tank in full. You are always going to pay 1/8 tank extra. I pointed this out, and person told me that they will give discount. Of course, they never did. When I rented, fuel was less than 7/8, and again the person said when you return, return less than 7/8. But, as I said, you always end up filling the tank completely.. This looks like a scam, but probably just about 10-15$, I hope they get rich...
Sharad Tripathilutz hardware is the go to guy . very friendly service .walked me outside to the rental . I cant say enough good things about this place
rosendo villegasEasy rental, friendly service. Truck was very clean and in great shape. They took time to explain all the details of the rental. Very flexible hours of operation. Price was exactly what was quoted. Will definitely rent from Lutz again!
George FilpovichFriendly and efficient!
JAMES RODENot much. It’s always a pleasure to rent from Lutz Hardware store. Fast, efficient, clean vehicles and great service.
Emanuel KonstantarasApp and check in process was glitchy and took longer than expected.
Rodney SchwiebertNothing.
JOHN WEAVERthe lutz hardware location was fabulous
Matthew BryanLutz Hardware's a Diamond to the locals. Love those folks. Owned and operated by locals for many years.
tom taylorIt was a wonderful experience with the Lutz hardware for customer service but the truck itself was hot!! The design where your air comes out front but the extreme heat from the floor boards makes it a horrible experience to use the truck for moving. Your feet actually burn! That must be addressed. Especially in summer weather.
Joeseph RandallClean front windshield maybe...Helpful
Kathline GattoKeep up the great work!
Robert GraingerLutz is a great partner. It was so hands on and it made it so easy. Very friendly and helpful throughout the process.
Ken RhodesYou could have your other locations take a few pointers from the crew at Lutz Hardware: They are especially accommodating (and efficient), making the whole experience less stressful—with the assurance that Someone has your back, from initial rental/ pick up, to final check in/ payment.
mike mckinneyEquipment was a new pickup truck that had previously been used to transfer manure and smelled of manure, cigarettes and weed. Otherwise the experience was fantastic.
Serge VartanovGreat friendly service. Everything went great! Highly recommended!
Tim AndersonExcellent orientation and good value.
Ron MayhewThe customer service was friendly and professional, the truck was clean and impeccably well-kept and the hardware store was helpful and accommodating. Five stars.
Jennifer CARLSONLutz is the best! Friendly, knowledgeable and easy to deal with!
Kelly AlvordErin at Lutz Hardware in Camas was great to work with, even included appliance dolly.
David CasteelThe guy who helped me out was SO sweet, patient, and helpful!
Lindsey JusticeFriendly and knowledgeable rental agent.
James AngeloNot a thing. Everything was great!
Penny BazI need a final receipt emailed to me at mail@21OVE.US thanks.
TIMOTHY JEWETT JONESI was charged $98.33 at time of pickup. I returned it under the estimated mileage that caused the $98.33 charge, and was given a receipt for $75.66, to which I should have a credit of $22.67 coming. It has been 2 days w/o a credit to my statement, but it only took seconds to charge and take the $ out of my account. PLEASE CREDIT MY ACCOUNT!
Randal Fieldcould not have been smoother or easier. Lutz Hardware is the best!
Malcolm McAninchThe online system was down and it took me 20 minutes to get my vehicle.
Richard McleodNothing to fix....Cheers!
mike westNothing, everything was amazing
Melinda GorlaEverything was great. The customer service ar Lutz Hardware was terrific! I will definitely use Lutz in the future.
MICHAEL VISELLIWhen I arrived to pickup my truck, the agent at the service desk appeared to be annoyed as I arrived about 30 minutes prior to closing and he wanted to get home. The truck itself was a good fit for my task and was returned 3 hours after I picked it up. I followed the directions given to me for returning the vehicle by the letter.
Raymond ChavarriaI would go out of my way to give my business to Mr. Lutz! He was extremely helpful & kind. Plus, the 15 foot truck was clean & well maintained.
Patricia HebertLutz provided excellent service. Everyone was friendly, courteous, knowledgeable and professional.
Daniel Blorecharging for milage and gas is usurious. charge for milage or gas like rental car companies.
PAUL HARRISNot a damn thing!..All Good
Richard West