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Ali R.
Customer Reviews for Lunas Tires
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Very slow on Saturday, there were only 2 guys who were customer service and tire mechanic.
Cyprus N.So many hidden charges. I rented the truck for 3 hours, 4:30pm-7:30pm. When I went to pick up they informed me that I had to keep the truck overnight, since they close at 6pm. The gates to their parking lot shut at 6pm. So I had to go through the trouble of finding someone to park the truck overnight and then return it the next morning. I don't think you should be allowed to rent a truck until 7:30pm if they're not going to allow you to give it back once that time hits. It was extremely inconvenient, and the lot is not easy to navigate.
Sarah F.Friends and quick..very sweet and professional..I will be back again..
Aurora C.The van was on empty it was dirty inside and out unexceptionable
RICHARD G.Need to clarify what the refueling charges are. I got charged $12 for being only slightly under the fuel mark. Also, this place is hard to find as you're driving by the road.
SIDDHARTH P.Was told drop off after hours was available however there was a locked fence when going to drop off the uhaul. Had to call corporate to extend uhaul and had to store the uhaul at my place over night.
Anthony S.We called several times to get help with details around our drop off, kept referring us to the 800 number, and they were unable to help. When we changed the location, they entered the wrong date information and the wrong location, which then necessitated several other long unusuccessful attempts to resolve the issue. Super frustrating experience overall.
JON F.Very friendly and good people
WILFREDO M.This is not about Luna Tires, but East Bayshore Road U Haul. I was told to pick up my rental from the East Palo Alto U Haul, when I arrived at this awful smelly location I was told that my renter was at another location in Palo Alto. When I arrived at that location I was told my reservation was cancelled-I did not cancelled my reservation. After 30 minutes on the phone they said my rental was in San Jose. 3 different locations and 2 hours later I got my trailer.
VICTOR A.Everything that I experience in this branch is amazing, the service and the staff really helpful and kind. Keep it up guys.
ROWENA A.Driver side door lock has problem.
WILLIAM D.Gracias
Dennis P.The most unorganized company I've ever done business with!! On top, you charged me twice so far…seems like every other day you charge me the same amount again. This is theft!!! If I don't pay attention, you'd never fix it by yourself. Really disappointed with you and will NEVER use your random services again!!
Rachid D.Fast friendly service to check in and check out, it was a breeze
CYNTHIA R.Nice people
STEVEN S.If you change the location, that would be great. Otherwise, this is the first time ever renting a UHaul. Roy, the man I dealt with was amazing. Explained everything clearly to me and I was very satisfied with the whole experience. Hopefully I won't have to use them again for while. Hate moving. But I surely will recommend this location to everyone. Thank you to the staff. Denise
DENISE G.It was quick & Easy but your Truck needs an Oil Change Soon.
DELORES S.