Customer Reviews for Lumber Yard FSBS
(U-Haul Neighborhood Dealer)

1,038 reviews

93 W Riley Rd   Houston, TX 77047

(713) 723-5902

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–2 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(713) 723-5902

93 W Riley Rd
Houston, TX 77047

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–2 pm
  • Sun: 9 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was a last minute rental, I called to inquire and left a voicemail. Mr Johnny if I’m correct returned my call and answered all the questions I had. He was very knowledgeable and welcoming. Will rent again from him when needed again. Thank you.

Trichonne Robinson 
Rating:
5.0

Friendly staff. Quick and easy

tonie moutra 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN ALLEN 
Rating:
5.0

Great customer service!!!

Artimease Davis 
Rating:
5.0

Very nice and professional staff, also price was excellent

harry williams 
Rating:
5.0

Customer did not leave a comment.

ROSTELL LATTIMORE 
Rating:
5.0

Excellent customer service. Very knowledgeable and informative. Wonderful management. Will definitely use this provider again!

david wise 
Rating:
5.0

Customer did not leave a comment.

HARSH BHAKTA 
Rating:
5.0

The staff was very courteous and helpful and I will surely use them again

Michael Williams 
Rating:
5.0

Customer did not leave a comment.

Danielle Washington 
Rating:
5.0

Customer did not leave a comment.

Timothy Daniel 
Rating:
5.0

George was super helpful and friendly while picking up and dropping off my truck rental. The location was safe and easy to find and navigate.

KAYLIE OCHOA 
Rating:
5.0

I've been getting my trailers from this property for more than 5 years and the customer service is excellent! Never had an issue. He explains the rules well and is very polite!

Ladarryl Campbell 
Rating:
5.0

Customer did not leave a comment.

Amber Wright 
Rating:
5.0

This is my go to u haul place

Deyon Batiste 
Rating:
5.0

The process was instructive. The agent was friendly.

Claudia Blakemore 
Rating:
5.0

Friendly, helpful, and convenient...

George Ogbo 
Rating:
5.0

Customer did not leave a comment.

Tiffany Tynes 
Rating:
4.0

Customer did not leave a comment.

Jalen Gonzales 
Rating:
5.0

Customer did not leave a comment.

Shelby Cantu 
Rating:
5.0

Gary friendly helpful in courteous and professional.

DAVID ROY 
Rating:
5.0

Pure Perfection

Herbert Reeves 
Rating:
5.0

This was my second time renting from this location and it is the very best experience you can have. George is the nicest and most accommodating of people and I could not think of renting from anyone else. There is nothing to improve.

Karl Blench 
Rating:
5.0

Excellent service

Marla Davis 
Rating:
5.0

Nick was amazing. He was pleasant patient and polite. A great asset to your company. I will definitely come back for sure. 👍🏾 best U-Haul experience ever.

Toni Ephraim 
Rating:
5.0

Customer did not leave a comment.

kira cornish 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WILSON 
Rating:
5.0

Customer did not leave a comment.

Nicole Moore 
Rating:
5.0

This is by far the best location I have ever been to. The customer service is fantastic. They make sure you are well taken care of. 10/10 recommend.

Lauren Heckler 
Rating:
5.0

Te Staff is very pleasant. The manager George has been most helpful.

Stanislaw Rucinski 
Rating:
5.0

Customer did not leave a comment.

Ernest wade 
Rating:
5.0

The attendant was very friendly and very knowledgeable. I really appreciate how simple this process was for my move. I will definitely be using this service at this location in my future move.

Loralei Scott 
Rating:
5.0

Customer did not leave a comment.

Joancarlos Abreu 
Rating:
4.0

Customer did not leave a comment.

Marshall Johnson 
Rating:
3.0

I had issues with the not so easy navigating the website! Customer service was helpful! Thw last issue was getting into the lockbox to get the keys! The lock was rusty and difficult to open, As i was sranding there struggling I stepped on an ant pile that was right in front of lockbox. Needless to say that I have numerous antbites!!

Judith Heckler 
Rating:
5.0

Nothing great experience

Carl Rabotte 
Rating:
5.0

Mr. George and Mr. Owens have never let us down!

SHAWN SCOGGINS 
Rating:
5.0

Customer did not leave a comment.

Martin Lemelle 
Rating:
5.0

Customer did not leave a comment.

Wendall Duplechaine 
Rating:
5.0

Nothing everything good very nice people ☺️☺️💖💖

Rita Green 
Rating:
5.0

Customer did not leave a comment.

Channing Johnson 
Rating:
5.0

Best of the best Uhaul location A+++ service thank you

JAIME MUSNI 
Rating:
5.0

Customer did not leave a comment.

ANDREA WRIGHT 
Rating:
5.0

The self check in and self check out is spotty . Although we were sharing our location properly , we frequently received error messages throughout the process and had to start over many times. We now know that we we will need to arrive at least an hour before pick up time to start the process if we ever use Uhaul again .

Christine Willson 
Rating:
5.0

Customer did not leave a comment.

Eugene Reynolds 
Rating:
5.0

I am happy with the service

EMMANUEL TORMEN 
Rating:
5.0

Customer did not leave a comment.

FREDERICK CASTLE 
Rating:
5.0

Great customer service ,Overall it was easy and a smooth transaction . The owner was very informative and very respectful .

Jasmin Keys 
Rating:
5.0

Customer did not leave a comment.

Jordan Compton 
Rating:
5.0

Customer did not leave a comment.

ANDRE SHANGO 
Rating:
5.0

Customer did not leave a comment.

ANDREA WRIGHT 
Rating:
5.0

Customer did not leave a comment.

Pamela Major 
Rating:
5.0

George was great. He explained how everything worked on the flat trailer we rented. He was awesome.

Bruce Fox 
Rating:
5.0

Mr. Nicholas was very helpful. I will always get my uhaul from there. I would like to thank him for giving me the best customer service.

owentheo gilford 
Rating:
5.0

Always available! George is very helpful.

Cynthia tolds 
Rating:
5.0

Customer did not leave a comment.

Lonnie Wade 
Rating:
5.0

I love Uhul!

Mehari Ayele 
Rating:
5.0

Nothing everything was great!

John Perry 
Rating:
5.0

Everything was excellent, from the online Checkin to the online drop off. The equipment was in excellent condition.

RONNIE DANIELS 
Rating:
5.0

Customer did not leave a comment.

Natasha Blackmon 
Rating:
5.0

George was very helpful! Thank You!

Elizabeth Sarinana 
Rating:
3.0

George was very helpful and I would recommend his services.

Candice Bruce 
Rating:
5.0

Customer did not leave a comment.

Dustin Navarez 
Rating:
5.0

Excellent customer service!

Munirah Jinwright 
Rating:
5.0

Staff was very friendly and helpful

Diane Robinson 
Rating:
5.0

Customer did not leave a comment.

Jennifer Rodriguez 
Rating:
4.0

Used app for drop off.

JAMES WEAVER 
Rating:
5.0

excellent attention!

roger sanchez 
Rating:
4.0

We dropped off after hours. We appreciated the opportunity to be able to do so!

Cristina Bellard 
Rating:
5.0

Nothing needs improvement everything went great.

Jersey Crawford 
Rating:
5.0

Everything was great!!!

Channing Johnson 
Rating:
5.0

Customer did not leave a comment.

George Middleton 
Rating:
5.0

George was Great!

Laarreaver Barnes 
Rating:
5.0

The guy there was terrific!!! Very nice and easy going. I would recommend his location anytime

Scott Page 
Rating:
5.0

Great service from this location. Very professional staff.

Plasee Conway 
Rating:
5.0

Customer did not leave a comment.

Jimmi Skaria 
Rating:
5.0

Nothing to do with the location or the equipment. But uhaul in a whole far as quotes and what you actually pay can be ridiculous. I was quoted one price then at turn in end up paying almost double and That's doing EXACTLY what I said I was going to do in the quote. That's just crazy you guys should at least give customers an price that's at least closer to what's seen before pick up or what will be the end charge.

EARL BALLARD 
Rating:
5.0

Customer did not leave a comment.

Sean Lowry 
Rating:
5.0

I travel 6.5 miles to be served at this Lumber Yard site versus traveling 0.9 miles to a not so good location. That should tell you something about the service.

Shawn Scoggins 
Rating:
4.0

Customer did not leave a comment.

Rodney Harris 
Rating:
5.0

Wonderful customer service.

Deannalee Francis 
Rating:
5.0

Customer did not leave a comment.

Allan Santiago 
Rating:
5.0

Customer did not leave a comment.

Carl Rabotte 
Rating:
5.0

This was the easiest and pleasant experience here. Amazing people! Keep up the good work!

Nicole Cox 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Gafford 
Rating:
4.0

Customer did not leave a comment.

Daoquan Ho 
Rating:
5.0

Uhaul Truck Rental was great during my moving period. Thanks

Nellie Jones 
Rating:
4.0

Truck is not well maintained, needing some tune up. Very slow and not responding well in acceleration. Otherwise the service was good and easy. Just the truck is horrible to drive

Jonathan Vasquez 
Rating:
2.0

Fix the Truck water ruined our furniture

Sharina Mason 
Rating:
5.0

Customer did not leave a comment.

Sandra Richardson 
Rating:
5.0

Very nice and professional people.

harry williams 
Rating:
5.0

That location is managed by Mr. George. He makes sure to provide training with the equipment and answers any questions. He even called to check on how the move was going when we were on the road. I appreciate him so much h! He is a very valuable representative for the Uhaul brand.

LAVADA Y Harrell 
Rating:
5.0

Great customer service, friendly and very helpful.

Letitia Houston 
Rating:
5.0

Customer did not leave a comment.

Staphine Francis 
Rating:
5.0

Excellent customer service thank you Jorge

yanelli aziz 
Rating:
5.0

Customer did not leave a comment.

Francisco Grimaldo 
Rating:
5.0

Quick, professional, and friendly. Highly recommended..

Edward Aranda 
Rating:
5.0

Everything about my experience was top notch. The guy working there was professional and helpful. I couldn’t ask for anything more.

Peter Nino 
Rating:
5.0

Thanks for the outstanding services and very professional team work. It was very easy and simple to get exactly what I needed with big smile on the face. Really deeply appreciated and thank you for your services.

MOHAMED EBEID 
Rating:
5.0

Customer did not leave a comment.

HARRISON PRINCE 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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