Customer Reviews for Lucky Stop #1
(Distribuidor de U-Haul del vecindario)

407 comentarios

1912 Franklin St   Michigan City, IN 46360

(219) 879-6090

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 9 p. m.
  • Sáb.- dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(219) 879-6090

1912 Franklin St
Michigan City, IN 46360

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 9 p. m.
  • Sáb.- dom.: 7 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

Scammed me by stating the gas was higher than it actually was.

Sinisa S. 
Clasificación:
5.0

Best service yet

JOHN B. 
Clasificación:
4.0

Super easy to work with.

Bonnie L. 
Clasificación:
5.0

Everyone who helped me was super friendly and very courteous. I would definitely recommend this location to anyone moving.

Manuela A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey D. 
Clasificación:
5.0

I rented a GMC cargo van. It was great. It was clean, sturdy, roomy, strong V8 engine. Hauled all my gear and more. You can get a lot into it and there are built-in fittings to which one can secure one's load. It was actually fun to drive. The Lucky Stop agent for U-Haul in Michigan City are friendly and efficient. I spent no more than five minutes for pick-up and return.

William M. 
Clasificación:
5.0

The truck seemed like it needs a new transmission.

Edward L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas P. 
Clasificación:
5.0

The cashier Heather was very friendly

ROBERT S. 
Clasificación:
3.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Great service and was able to get a truck when I needed it which was a bit late! Thanks Tony!

Christopher P. 
Clasificación:
4.0

Fast friendly and convenient

SHELLY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
1.0

They are trying to charge me double

kimala T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren G. 
Clasificación:
3.0

This was in a busy gas stationâ€"no clear directions as to where to drop the van off. Worker was very friendly though

Thomas M. 
Clasificación:
1.0

I was over charged for things I didn't want

IBRAHIM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic G. 
Clasificación:
5.0

I didn't see any improvements that was needed. Thank You.

SHARON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY S. 
Clasificación:
1.0

Truck broke down, took 2 days to get towed, had to pay for a second truck , my 4 hour moved took 8 days to finish.. I will be in contact to uhaul about this horrible experience

Michelle D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL EDWARD F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBRA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
2.0

I originally had a reservation and it wasn't handled properly I would have expected some type of discount for the inconvenience you caused me but that didn't happen so I'm really thinking about not using you all again. I am 65 years old and have been using you all most of my life. I Expected better

Nathaniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Nice service and will use it again

kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
3.0

El cliente no dejó un comentario.

TONI M. 
Clasificación:
2.0

Truck was parked in between other trucks. Dolly was not supplied. The truck smelled of drug use.

Matthew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
1.0

My truck was returned on time at 3pm but my receipt shows it was returned after 6pm which is absolutely impossible as we were already done and out of town. This is absolutely unacceptable. I expect someone to reach out to me to correct this immediately and issue a refund just as quickly!

Lora W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob S. 
Clasificación:
1.0

Well yaw charged me too many times

Fatimah D. 
Clasificación:
5.0

Continue with what you are doing.

HENRY P. 
Clasificación:
4.0

Equipment wasn't clean and smelled of smoke. Vehicles should be smoke free.

EDWARD F. 
Clasificación:
1.0

Truck was dirty. Reservation equipment was not available although reserved. Staff was dismissive and rude.

BURTON A. 
Clasificación:
5.0

Very quick check out

Rochelle S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lloyd P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

I really appreciate the way I was so patiently treated. Thank you again.

vincent S. 
Clasificación:
5.0

Need larger parking for trucks... As for location was great 10 minutes away for pickup and drop off,. Great sales representatives,. Easily able to set reservations on 10ft. Box truck threw website sales representative help with final rental and return,. Overall was an enjoyable rental transaction with U-Haul and sales representatives I worked with... Thank You,

Marc P. 
Clasificación:
4.0

Convenient location, friendly staff and no problems with the equipment.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY O. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
1.0

El cliente no dejó un comentario.

EMILY R. 
Clasificación:
3.0

Don't quote one price for the insurance coverage then charge double!!!?

THOMAS G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

include a toll pass option

Teodora B. 
Clasificación:
5.0

The lady that took care of us was absolutely amazing! We had come from the first place I was supposed to pick up a truck but no one was there and they didn't answer the phone. In fact I still have yet to receive a call back from them. She was amazing!! The only complaint I had was maybe not to leave the truck at a quarter of a tank for the next person. I can tell you that I will be going to Lucky Stop if I need a truck again! Fact

NICHOLE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart B. 
Clasificación:
3.0

Improve how customer for picking up u haul vehicle be sure the customer is in the system . Otherwise need improving . I was not satisfied . Gas station / convent / store need training how to put customer In the system when reserving off line or in person . Gracias

MASSEY N. 
Clasificación:
5.0

Everything was perfect and went smoothly. Gracias

DEBRA H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Serquita J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA G. 
Clasificación:
1.0

Overcharged us for miles. Drove 14 miles but they charged us for 90 miles. Poor service. Horrible experience.

Cathy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Annou H. 
Clasificación:
5.0

Excellent.

STUART B. 
Clasificación:
5.0

The truck was clean but had over a 100,000 miles on it and clearly needed maintenance. Newer trucks are in order.

BERNARD D. 
Clasificación:
2.0

El cliente no dejó un comentario.

REBECCA U. 
Clasificación:
3.0

El cliente no dejó un comentario.

JANET J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany C. 
Clasificación:
2.0

The place smelled strongly of cigarettes. Some customers came into the tiny store without masks. The location did not have dollies or furniture pads as I reserved them with the order and had to go elsewhere to rent an appliance dollie.

Tiffany Y. 
Clasificación:
3.0

no recommendations. the experience was satisfying. Great to have the job done.

Richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTNE S. 
Clasificación:
5.0

Van was dirty

henry S. 
Clasificación:
1.0

El cliente no dejó un comentario.

JAZMINE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY C. 
Clasificación:
4.0

It was after hours

Eileen G. 
Clasificación:
1.0

I rented a truck with a $50 guaranteed availability at a location far from home, as all other locations didn't have trucks available. That location, at 7am, had no truck for me and sent me to this location, well over an hour away, in a tiny town in Indiana. It's a gas station that's priority is the customers buying gas and scratch offs. Every time they try to continue the paperwork to pick up the truck, a handful of customers are waited on first, dragging out the process. When I was finally given the key to my U-Haul, there was another U-Haul in front, blocking mine, so yet another delay to start my move.

Dorene M. 
Clasificación:
3.0

Poor customer service.

HUNTER F. 
Clasificación:
2.0

Did not get checked in when we dropped off truck. They said they would later which appears to have been almost an hour later. Did not see receipt or paper work until after we were told to leave, it was sent via email. Charges looked okay. Would have liked to have been checked in in person

James M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jazmine D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
2.0

I ordered a 17ft truck and an appliance dolly. The dolly was not provided -but included in all paperwork and bill estimates. Lucky Stop was not able to assist with the missing dolly. I called the 800 # and was assisted / directed to go to another facility for it. CS and the other location was very helpful. When I was “checking out” the truck online, I told/ typed the dolly was missing, and this was ignored/ not noted by the person verifying uploaded images, etc. Also had issues using the online site and had to wait 15 mins on hold to be directed to the app. No issues with the app.

Lori S. 
Clasificación:
5.0

Give the lady working there a raise She was incredible efficient and courteous

WILLIAM R. 
Clasificación:
3.0

Be more exact with the mileage allotment unlimited does it mean 53 miles

tom J. 
Clasificación:
5.0

Excellent customer service Melissa

Cheryl D. 
Clasificación:
5.0

Again awesome service very helpful.

EVORIS D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jean S. 
Clasificación:
5.0

Lucky Stop #1 very helpful and pleasant with very prompt service after I found that the uhaul that I had reserved in New Buffalo MI was unavailable (in Maryland).

LORE A. 
Clasificación:
5.0

Good place to rent a uhaul. Heather was very helpful.

Jose R. 
Clasificación:
3.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina T. 
Clasificación:
1.0

Not take one hour to obtain the rental and then 20 minutes to return the rental. Poor service. AND this is not a personnel issue....Its your IT system!

rhonda M. 
Clasificación:
3.0

I reserved pickup in my local city 2 mo prior then i get a text day before pickup to confirm reservation and was told i have to pickup in another city 30 minutes away. So i have to arrange a ride to another city. Then i pickup at nee location and they have no furniture dolley I requested. Very unhappy whats point of reservations if you dont nothing is reserved how you planned it.

Linda B. 
Clasificación:
5.0

Uhaul truck wasn't as clean picking up as how I left it. But rode good and did the job.

melissa S. 
Clasificación:
3.0

I was not informed that it was a two day minimum I had it less the 24 hours and still got charged for two days I will never rent from uhaul again

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLA M. 
Clasificación:
1.0

When arriving, the UHaul rep did not walk us to the truck. Also told us the miles could wrong and they would not be able to change them. The truck was dirty and smelled liked cigarettes. The win-shield was dirty and the wind shield wiper fluid did not work. I was very unsatisfied with the Service and maintenance of the truck.

tabithia D. 
Clasificación:
5.0

Excellent service from start to finish

KAREN H. 
Clasificación:
5.0

They need extra help to get Uhauls out

MARY W. 
Clasificación:
5.0

Great customer service!!!!

Tiana B. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

Volver
arriba