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Customer Reviews for Lucky Peak Imports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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nice, very friendly and fun!! service, and convenient location, will use again! ¡Gracias!
Mitra BRod was very professional. His location is awesome. I would recommend renting from him and I will again.!!
LaRae POnline check in was a shitshow. You guys fucked me
Michael SLocation is a little hard to find if you're not that familiar with the area.
Martina JThe actual places that I rented from and returned to were fine. However, U-Haul changed my rental and I had to drive over three hours to pick up the rental truck. I was on a really tight timeline and it caused a lot of stress and delay. Not very pleased with this.
BOZENA MQuestion: "What can we do to improve for the next customer? Answer: Scantily clad female baristas offering copious quantities of caffeinated adult beverages? Right. Rod, who as it turns out is for the Byrds, was in nearly every respect, completely awesome. Please let him know that the 15' trucks have 40 gallon tanks. Also, Willy Nelson would have been fun too, but discussions regarding our gracious host's "White Trash" musical moments were no less engaging and germane to the occasion too as we prepared to leave our Red Neck friends in Western Idaho far behind - - and which, it should be mentioned is and has become more purple by the day. Felt sure you'd want to know. :)j.
john lThe office was closed when I arrived at 2:15 even though posted office hours were 9 to 5. There was a number posted on the door for "Rod" which I called, twice and it went to voice mail. He didn't call back until after I got intouch with a U-haul rep who informed me I should have received a code for self service. I waited for over an hour, outside in the heat before finally getting access to the truck with Nancy Rocha's assistance. Rod never showed up while I was there.
Danielle MThe guy I spoke with said the rental would be $19.99 for one day. I asked him if there was any additional paperwork I had to sign. I was thinking that there was a contract modification or something. "Oh, no, you're all set… just keep the truck and return it on the agreed time. I will leave the gate open." It turned out that the charges were not as he explained! Be safe, or rather KEEP OUT!
Victoria SDidn't request the "SAFE MOVE" INS. OPTION ON MY EQUIPMENT RENTAL, HOWEVER ,I WAS CHARGED FOR IT.
Edward DThis was not a U-Haul location but just a dropoff. There was a very narrow road leading to location and it looked like it was a dead end, but the trucks were around a curve ... there were no signs. Nobody there to tell us where to leave truck and keys, so had to call.
Nancy BRon was amazing to do business with.
BRENDA WThis is a superlative host; although it is off of a main street, signage was adequate to direct one to the location. The proprietor was friendly and engaging. Great location. I high recommend it.
OWEN MEverything was great. Easiest part of the move.
Alison RNo room for improvement - this was as easy and painless as possible. Thanks.
James AWas told $19.95. No other price was ever discussed with me. I had the truck for under 2 hours. My final bill I received via email was almost $80.
Heather cRod s the man!! Worked with us. Let us extend the rent a couple times. I will never rents truck from anybody else. Thanks Toġu
Kristofer CI currently am disputing the fuel level recorded upon return- I actually put more gas in it than I used (I put 4 gallons in it), but was charged for 5 gallons; I only went 19 miles, even if I didn't fuel up, which I did, I certainly did not use 5 gallons! Also there wasn't anyone to check me back in when I was done- totally fine- so I dropped the keys where the tenant told me to upon picking up- in the morning, I got a text asking where I put the keys bc he couldn't find them- I told him in the orange box where he told me to, he then replied he found them- just weird- wouldn't he check that place first before causing customer panic?
Marie HThe truck was pretty dirty, there was a lot of mud on the truck and the interior was kinda dirty. We had to take it to a car wash before we drop it off to make sure we were not charged for the extra cleaning fee. Also the gauge cluster did not let us switch between speed, fuel mileage, economy. Just left on speed. Messed with the buttons none of them allowed us to switch info. Other than that, truck drive smooth. Nice and easy to park with the back up camera.
Brian GThe truck was dirty inside and outside. The passenger windshield wiper kept falling off during my drive. I would not use this neighborhood dealer again.
Luis VThe owner of imports should add this location to google maps, we searched U-Haul and it didn’t show up
Nicholas ORod was very professional and accommodating. Everything went smoothly.
Ray SOffice space was a mess. Things piled up in the corners of the room, looked like it hadn't been vacuumed in months. The office manager was late.
Trevor FRod was extremely pleasant and helpful in guiding us through the delivery process. I am grateful he was our point of contact.
ROY WAwesome service. Thank you
Kevin lReally nice and friendly and helpful
KAYLA CVehicle was dirty and the gas was near empty. The vehicle was covered by snow and the back did not have snow swept out. The U-Haul employee informed me that the pickup had been stolen and that it was found deeply stuck in mud and was towed. In my view, the truck was not sufficiently checked out to determine if safe to rent. I found debris still stuck around the inside of the drivers side back wheel.
David SRod at Lucky Peak Imports was great, very friendly!
Collin JGreat customer service.
Becky BRod was a great guy to do business with, not only did he help me get a vehicle quickly, but he was also one of the most authentic and helpful people I've ever had the pleasure of working with. It's easy to see why he has such high ratings. Rod made me feel at ease with the process and like he was a friend helping me out, rather than just getting a truck rental. I would go out of my way to rent from him next time. Thanks so much!
ALEX KRod was absolutely amazing. Professional from the very start. Kind, courteous, and respectful. Will definitely be using that location for all of my moving needs, moving forward.
Cameron GThank you for a great rental and excellent experience
Martin BVery good customer service!!
Kurt HI was changed for gas to top off the tank, which I had already done before returning the vehicle. Not happy.
Kari RRod was very accommodating while we were turning in our 26-foot truck, auto transport trailer, and appliance dolly. He made it easy for us to return our auto transport trailer early so that we could go about our task of unloading our truck.
Don CGREAT experience. Amazing customer service and friendly people. Best DOGS ever too. The only UHAUL thing that needs fixing is the contract/rate we sign up and pay for online somehow doesn't not translate to the locations. The rates were doubled, the insurances were doubled and not the correct ones we selected, etc. What is the point of online reservation and pay if have to complete all over again at different amounts.
David DWell, I was told to return the truck with half a tank of gas but not told how big the tank is and how many gallons constitutes a half tank. Had to guess and overshot it. No big deal. Truck was super and the location perfect for my needs. People working there were very kind.
Suzanne LRod was super great..He went out of his way to stay until my daughter could get their after closing to pick up truck..He was very kind and gracious and caring..Super person to work with...5* status in my book...
Linda STo be honest, the dogs that were left inside continuously barked and banged on the door while I was simply trying to return my U-Haul. Other than that, it was an easy and great experience.
Jacob PThey where awesome
Joe NGot there at lunch. Staff stopped eating their lunch to take care of us. Quick return.
norm wNo one was at the location and could not be reached by phone. There was no clear place to park and the location was difficult to get to. Having a 26' truck towing a trailer, I could only block the road as there was no place to park and noboday was at the location even though it was 4pm on a tuesday
Paolo DLoved this location! Great management.
brit lNothing. The location on Lampert is terrible, but working well with what they have.
Rudy BI had to drive 40 miles each way to drop the truck off and there were many locations much closer.
Scott RGreat communication from lucky peak imports
Alan REverything was perfect
tiwana kEverything was perfect
Jasdeep SAmazing experience. Very helpful
Samuel AI still haven’t heard back about why I got an extra for fuel charge even though the extra they charge me for what is exactly how much fuel I put into it it only had half a tank when I got it, and it was dirty, and I had to sweep it out before I could put my things in it
Katherine TGive Rastes a pat for me please =) 🐶
jesse kThis guy is great!
deb mGreat customer service.
Shelley VVery hard to locate and no one was there at 11 am.
Kirk Sall good - received great service and quick turnaround
John CAgain, very impressed. We will do this again!
Dave MEasy to find and easy to pickup the trailer
David TRod was terrific! Will be happy to rent from this location in future and will refer friends and family to work with him.
Emilie J