Customer Reviews for Lucky Food Mart
(U-Haul Neighborhood Dealer)

281 reviews

6862 Sinkhole Rd   Statesboro, GA 30458

(912) 489-8714

Office Hours

  • Mon: 6 am–9 pm
  • Tue-Fri: 5:30 am–9 pm
  • Sat-Sun: 7 am–9 pm

Services at this Location:

Contact Us

(912) 489-8714

6862 Sinkhole Rd
Statesboro, GA 30458

Services at this Location:

Office Hours

  • Mon: 6 am–9 pm
  • Tue-Fri: 5:30 am–9 pm
  • Sat-Sun: 7 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Richard Griffin 
Rating:
3.0

Customer did not leave a comment.

ashlie peters 
Rating:
5.0

No issues at all! Booked the tow dolly about 30 minutes before I showed up, got there and was out with it in about ten minutes. No issues with returning either, only about 5 minutes and I was off again! Felt like the cost was also reasonable.

Will Riggs 
Rating:
5.0

All went well

MARK CRICK 
Rating:
2.0

im being overcharged by 67.99 and i already paid 135.99

Cameron Tryon 
Rating:
2.0

The store attendant wasn’t knowledgeable on how to assist me and I was there for over an hour trying to get the U-Haul. She had to redo the information in the computer several times even after I provided her with the confirmation information. I had to call customer service several times for them to assist me, but the overall field goal was OK.

Shatonya Wilson 
Rating:
5.0

Very nice operation here, very helpful with the return process. I would use this location again as well.

Christopher Cliett 
Rating:
5.0

Customer did not leave a comment.

Stephen Shainline 
Rating:
3.0

They need to check the equipment better before the customer arrives.

Duane Lambert 
Rating:
1.0

I have been charged for an unknown amount of $83.76 please be advised and credit back and provide a reason for the transaction. In addition I was charged the correct amount of $66.52. Thank you for your attention to this matter. Brian Stacey

Brian Stacey 
Rating:
5.0

Thank you for the use of the u-haul everything went well today.

Darlene Huggins 
Rating:
4.0

Customer did not leave a comment.

Henry Budny 
Rating:
2.0

First of all the person running the store could not answer any of my questions. Inside the cab of the truck GROSS !!!! Had something spilled all over in the cup holder so bad when I lifted the center console the liquid run down on to the floor. Truck smelled like a freaking ashtray. Windshield wipers were shot started raining couldn’t hardly see and the breaks are not the greatest. Not something I would recommend to anyone

Newly Monk 
Rating:
5.0

Polite, efficient service Agent was knowledge and accommodating

Clifford Howard 
Rating:
3.0

Getting my uhaul was easy but when I returned it, they didn’t submit my return time which caused my debit card to be charged again and when I kept calling about the issue the cashier seemed to be getting an attitude.

Catherine Morgan 
Rating:
3.0

Customer did not leave a comment.

Richard Crites 
Rating:
1.0

Customer did not leave a comment.

jennifer williams 
Rating:
5.0

Customer did not leave a comment.

Kimberlyn Oglesby 
Rating:
4.0

The attending clerk was very kind, but needed someone to help. The site is very busy, only one person working

Barbara Tillman 
Rating:
3.0

I came during normal business hours and when dropping off they had no idea what to do. I had to write everything on the back of a receipt and the owner was unaware i was dropping off the truck. The lady who did help me was very kind but was unsure of the drop off. I ended up just doing the drop off online so that nothing would get messed up.

ashley Allenstein 
Rating:
5.0

None

James Johnson 
Rating:
4.0

these people went above,but we should be made aware of all the up/charges to come

Audly Glisson 
Rating:
5.0

N/A

Wayne Mcnall 
Rating:
1.0

Customer did not leave a comment.

Jonathan Kitchens 
Rating:
5.0

Customer did not leave a comment.

Charlotte Kern 
Rating:
1.0

Stop lying to customers about getting money back.

Leslie Henry 
Rating:
1.0

Customer did not leave a comment.

William Newsome 
Rating:
2.0

POOR CUSTOMER SERVICE.

ANDRE DESOUZACARVALHO 
Rating:
3.0

The location that I was suppose to pick up my U-Haul from was closed so I was sent to a different location to pick up my rental. That put m

Megan Pomar 
Rating:
4.0

Customer did not leave a comment.

Troy Kennedy 
Rating:
1.0

Where is my receipt

TERRY JONES 
Rating:
4.0

The trailer we were supposed to get had bad wiring- so we had to go with the next size down. This made it a very tight fit overall.

Jennifer McCarthy 
Rating:
3.0

Attendant not too helpful, but the trailer was in good shape and had no issues.

Jackie Farmer 
Rating:
3.0

I'm a 52 ye old female and I was not able to lift the trailer 6x12 that I rented up off the ground. Someone should be available to assist a U-Haul customer beside a 65 year old person running the store by themselves. Also I drove 200 miles with one working brake light and blinker on my U-Haul trailer. I believe a rountine maintenance should be done. Thank you for your time.

Michelle Lariscy 
Rating:
5.0

Customer did not leave a comment.

JEFFREY WALKER 
Rating:
3.0

Customer did not leave a comment.

Jennifer Keelin 
Rating:
5.0

Customer did not leave a comment.

Sherri Tongate 
Rating:
2.0

Customer did not leave a comment.

Anthony Puckett 
Rating:
2.0

The worker at this location act as if he didn’t want to rent the truck out to me because he promised someone else the same truck the next morning. But I told him that I did the exact same thing the other customer did and that was reserved the truck as well and I knew what time block I rented the truck in and that I would have the truck back at that time. He claimed he didn’t have a problem with renting me out the truck but needed it to be back because of someone else. I didn’t like how he was handling it at first but ended up working out but I will not return to this location nor will I recommend anyone.

Kisha Smart 
Rating:
4.0

Customer did not leave a comment.

TAMRIN GRUBB 
Rating:
2.0

don't change the drop off location! took 1 hr longer and 30 miles further!

todd nelson 
Rating:
5.0

Customer did not leave a comment.

bob wery 
Rating:
1.0

The drop off location could not give me a receipt at time of return. I was told that the manager would have to do it whenever he came in to the location. "An absent manager". After over 2 days of me having to call them repeatedly for an official return/receipt, I finally got a receipt by email. Thankfully they did not charge me for the 2 extra days that my return was in limbo. The main problem is the UHAUL system itself. You cannot change any details about your return through the main 800 number. You have to get the "marketing/regional traffic control" phone number to change anything. BUT, the regional phone numbers are poorly operated. They are only open for customer service calls on a limited basis. No weekends, not after certain hours. Poor customer service. The other major problem is that if you do a search of locations for a return, the UHAUL system is not accurate. 1. Locations listed on the web-site may or may not be operating as a location anymore. Yes, I tried to return to one of the locations and called the number only to find that the location's phone number was disconnected and no longer in business. 2. Another location that I tried to return the trailer to said that they COULD not accept my return because they were under construction. I ended up returning my trailer to a location 20 miles away at as I said earlier, they did not acknowledge my return until repeated calls over an almost 3 day period. The website is INNACURATE about actually open and functioning locations. Good luck and make sure you get HARD AND FAST details before you think that things will go smoothly.

Bryon Yoder 
Rating:
5.0

Customer did not leave a comment.

Jerry Gurley 
Rating:
5.0

Please have more than 1/4 tank of gas in it at least 1/2 will do.

Henry Ayala 
Rating:
5.0

Drop was very quick and easy

JOSEPH BESSOLO 
Rating:
2.0

Getting the drop off location right so people would not be charged again for the employees mistake.

Jamal Hart 
Rating:
1.0

I was over charged per mile by 20 cent sounds like a little but that adds up this is compared to the website and the locations information. There were two truck uhauls available and one (the one we needed was broken) so we had to get the 26ft one. Surprise double the price. The uhaul was in terrible shape including the interior arm rest which just had old dried soda spilled on it. We rented around 3pm and was told we had it until 6:30am but I received a text saying it had to be back by 9pm. The first guy we spoke to was very rude and the second one was clueless. 0/10 do not recommend.

Mikaela Winter 
Rating:
1.0

I was confirmed and received email that equipment was paid for and attendant came outside to complain about how we were exiting premises and when I was 20minutes out he called my cellphone to tell me I have to come back because payment was not processed so I attempted to escalate with uhaul directly and never recieved a call from regional executive. I'm still pursuing escalation and expect this to be reviewed. I have Threatening messages from tenant telling me they will call the police on me if I don't go back when I had called uhaul to find alternatives to accept my payment over the phone. Very horrible experience, I've never been treated so bad.

Luis Paredes 
Rating:
5.0

Nothing it was amazing, i was sent there last minute, and i was helped quickly.

CHANTEL HERNANDEZ 
Rating:
1.0

Worst experience with U-Haul in many years of using them!!!

haven paul 
Rating:
2.0

We wish the rental and paperwork had been ready for our scheduled pickup. It seemed as though the staff member had not been trained to handle uhaul customers. The staff was nice but was not equipped to handle our rental. Location did not have the rental truck ready or the dolly and blankets available as reserved/confirmed. Did not go over rental agreement. We received an email receipt after we had left which did not include the insurance coverage that we initially signed up for and we specifically asked staff about the coverage and he insisted that we were good to go. Per customer service, our reservation noted customer declined coverage when in fact we went back inside and specifically asked for the gentleman to confirm that our coverage was applied after receiving a text about safe move.

Courtland Blanton 
Rating:
3.0

The employee working here was not helpful at all

Anna Gelbard 
Rating:
5.0

Customer did not leave a comment.

Wendell Bunch 
Rating:
4.0

very friendly

Laura Burton 
Rating:
5.0

Easy drop off and return.

KURT PINNIGER 
Rating:
1.0

U haul as a whole is a joke, insensitive and unprofessional

Brandy Brooks 
Rating:
1.0

This location tried to charge my card 600+ for 2 days when I dropped it off. Thought they were slick. They fkn snakes and I don't appreciate that...I'll inform others to never use this location.

Isaac Dowell 
Rating:
5.0

Customer did not leave a comment.

DAWN HICKS 
Rating:
5.0

This was a back up location as the original location was closing within 10 mins of our drop-off and would NOT help us. This rental experience was horrific and I will NOT recommend U-Haul to anyone. I get people are busy but 3 weeks prior we rented this, get it together U-Haul

Maureen McDermott 
Rating:
5.0

Customer did not leave a comment.

MICHAEL APPLEGATE 
Rating:
5.0

Midgard self storage was my original drop off location. When I got there no one was there, called the number it said to call and no one answered. There was another vehicle there trying to drop off also. I would not recommend this place ever.

Brent Harmon 
Rating:
3.0

Customer did not leave a comment.

George Peterson 
Rating:
5.0

Customer did not leave a comment.

Brandon Williamson 
Rating:
2.0

Customer did not leave a comment.

Jonah Hill 
Rating:
5.0

Customer did not leave a comment.

Angela Alston 
Rating:
4.0

None a job well done

Jeanette Collins 
Rating:
4.0

Customer did not leave a comment.

Martin Guillen 
Rating:
3.0

Customer did not leave a comment.

Bryan McDaniel 
Rating:
3.0

Customer did not leave a comment.

Rebecca Haynes 
Rating:
5.0

Customer did not leave a comment.

curtis enis 
Rating:
5.0

Easy pick up and vehicle was ready to go. Clean and exactly what I ordered. I appreciate how I could do everything online and just had to get the keys from the people at this location. 10/10 would recommend.

Cherelle Payne 
Rating:
5.0

Customer did not leave a comment.

Joe Franklin 
Rating:
3.0

Better customer service.

Tymia Jones 
Rating:
5.0

The young man was very helpful in making sure the trailer was in proper working order and to insure it was attached properly.

STEPHEN TAYLOR 
Rating:
4.0

Customer did not leave a comment.

Jake Beasley 
Rating:
4.0

Customer did not leave a comment.

anne-marie lyons 
Rating:
3.0

Customer did not leave a comment.

Bradford Simons 
Rating:
4.0

Customer did not leave a comment.

DESTINY SCOTT 
Rating:
4.0

Transaction was casual but professional. very low-key and pleasant

John Cheatham 
Rating:
5.0

will used the location for all my u haul needs

michael groomes 
Rating:
5.0

Great guys, very friendly

Glenn Carlson 
Rating:
5.0

Customer did not leave a comment.

tyia jenkins 
Rating:
2.0

The rental person never checked anything while I was there. I had to go out and get the mileage off the truck. No personality at all

Loren Snyder 
Rating:
5.0

You were perfect with us

Ilaree Cobb 
Rating:
4.0

Customer did not leave a comment.

marinda Lee 
Rating:
5.0

Customer did not leave a comment.

Sharon Sambito 
Rating:
5.0

Customer did not leave a comment.

Sierra Irvin 
Rating:
5.0

Overall I was a happy customer, however the only thing I thought was weird that you guys didn't supply a dollie. So moving big items was a challenge. Maybe you guys should consider supplying dollies for the trucks.

melissa nelson 
Rating:
5.0

We had ordered blankets but they are not available at this location - please update your website and database to reflect this. Trailer driver side turn indicator/brake indicator was not working. Trailer had NOT been swept out. But the store employees were great, very helpful and very friendly.

JACQUELINE HOELL 
Rating:
5.0

Customer did not leave a comment.

Michael Waters 
Rating:
5.0

Customer did not leave a comment.

arell byrd 
Rating:
5.0

Customer did not leave a comment.

steve Johnson 
Rating:
5.0

Third time renting from these guys. Always helpful and attentive

Gerald Powell Jr 
Rating:
1.0

I rented a 6x12 enclosed trailer to haul my daughters things to Statesboro. The wonderful couple in Lake City were so pleasant and helpful. The gentleman used a heavy jack to attach the trailer to my truck. Then checked to make sure everything was safe. But when I went to the drop off they had no equipment to take the trailer off my truck but wanted me to manually lift the trailer of my truck. First of all I just had shoulder surgery 3 weeks ago and I’m nearly 50 years old. If it weren’t for a very nice gentleman to run back to his house for a jack they were going to make me wait till 5 pm and I had got there at 9:30 am. For trailers of such excess weight there should be some sort of jack put in the trailer or the drop off station should have one on it’s station. There was no way that trailer could be lifted manually.

Bobbi Marsic 
Rating:
5.0

Customer did not leave a comment.

Vincent Beasley 
Rating:
5.0

Very helpful and customer service oriented

Gerald Powell 
Rating:
5.0

Nothing, everything was good.

Antonio Tucker 
Rating:
3.0

As far as dealing with the people I had a great experience they were very kind and helpful. As far as the rented U-Haul it was clean, however it smelled awful inside so much so I had to buy an air freshener so my husband and I could ride in it, also the break light came on soon after leaving then place and the only way to stop was to press them completely To the floor and when you used the breaks you could hear metal on metal. We did discuss this with the associate when dropping it off/turning it in. We could not return it to exchange for another one bc we were on a time restraint and had to continue our trip. My husbands truck broke down as we were on our way to move our daughter into her college dorm and had to be there during our allotted time. So we were desperate and had to have a vehicle. Again the providers were very helpful and kind but the vehicle was not so much!

Torie Permenter 
Rating:
5.0

The guys at the store are GREAT. They are very helpful and pleasant.

Shaun Kennedy 
No reviews have been submitted for this location.

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