these people went above,but we should be made aware of all the up/charges to comeAudly G.
Customer Reviews for Lucky Food Mart
(U-Haul Neighborhood Dealer)
Statesboro, GA 30458
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 6 a. m. - 9 p. m.
- Mar. - vie.: 5:30 a. m. - 9 p. m.
- Sáb.- dom.: 7 a. m. - 9 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jonathan K.
El cliente no dejó un comentario.Charlotte K.
Stop lying to customers about getting money back.Leslie H.
El cliente no dejó un comentario.William N.
POOR CUSTOMER SERVICE.ANDRE D.
The location that I was suppose to pick up my U-Haul from was closed so I was sent to a different location to pick up my rental. That put mMegan P.
El cliente no dejó un comentario.Troy K.
Where is my receiptTERRY J.
The trailer we were supposed to get had bad wiring- so we had to go with the next size down. This made it a very tight fit overall.Jennifer M.
Attendant not too helpful, but the trailer was in good shape and had no issues.Jackie F.
I'm a 52 ye old female and I was not able to lift the trailer 6x12 that I rented up off the ground. Someone should be available to assist a U-Haul customer beside a 65 year old person running the store by themselves. Also I drove 200 miles with one working brake light and blinker on my U-Haul trailer. I believe a rountine maintenance should be done. Gracias por tu tiempo.Michelle L.
El cliente no dejó un comentario.JEFFREY W.
El cliente no dejó un comentario.Jennifer K.
El cliente no dejó un comentario.Sherri T.
El cliente no dejó un comentario.Anthony P.
The worker at this location act as if he didn't want to rent the truck out to me because he promised someone else the same truck the next morning. But I told him that I did the exact same thing the other customer did and that was reserved the truck as well and I knew what time block I rented the truck in and that I would have the truck back at that time. He claimed he didn't have a problem with renting me out the truck but needed it to be back because of someone else. I didn't like how he was handling it at first but ended up working out but I will not return to this location nor will I recommend anyone.Kisha S.
El cliente no dejó un comentario.TAMRIN G.
don't change the drop off location! took 1 hr longer and 30 miles further!todd N.
El cliente no dejó un comentario.bob W.
The drop off location could not give me a receipt at time of return. I was told that the manager would have to do it whenever he came in to the location. "An absent manager". After over 2 days of me having to call them repeatedly for an official return/receipt, I finally got a receipt by email. Thankfully they did not charge me for the 2 extra days that my return was in limbo. The main problem is the UHAUL system itself. You cannot change any details about your return through the main 800 number. You have to get the "marketing/regional traffic control" phone number to change anything. BUT, the regional phone numbers are poorly operated. They are only open for customer service calls on a limited basis. No weekends, not after certain hours. Poor customer service. The other major problem is that if you do a search of locations for a return, the UHAUL system is not accurate. 1. Locations listed on the web-site may or may not be operating as a location anymore. Yes, I tried to return to one of the locations and called the number only to find that the location's phone number was disconnected and no longer in business. 2. Another location that I tried to return the trailer to said that they COULD not accept my return because they were under construction. I ended up returning my trailer to a location 20 miles away at as I said earlier, they did not acknowledge my return until repeated calls over an almost 3 day period. The website is INNACURATE about actually open and functioning locations. Good luck and make sure you get HARD AND FAST details before you think that things will go smoothly.Bryon Y.
El cliente no dejó un comentario.Jerry G.
Please have more than 1/4 tank of gas in it at least 1/2 will do.Henry A.
Drop was very quick and easyJOSEPH B.
Getting the drop off location right so people would not be charged again for the employees mistake.Jamal H.
I was over charged per mile by 20 cent sounds like a little but that adds up this is compared to the website and the locations information. There were two truck uhauls available and one (the one we needed was broken) so we had to get the 26ft one. Surprise double the price. The uhaul was in terrible shape including the interior arm rest which just had old dried soda spilled on it. We rented around 3pm and was told we had it until 6:30am but I received a text saying it had to be back by 9pm. The first guy we spoke to was very rude and the second one was clueless. 0/10 do not recommend.Mikaela W.
I was confirmed and received email that equipment was paid for and attendant came outside to complain about how we were exiting premises and when I was 20minutes out he called my cellphone to tell me I have to come back because payment was not processed so I attempted to escalate with uhaul directly and never recieved a call from regional executive. I'm still pursuing escalation and expect this to be reviewed. I have Threatening messages from tenant telling me they will call the police on me if I don't go back when I had called uhaul to find alternatives to accept my payment over the phone. Very horrible experience, I've never been treated so bad.Luis P.
Nothing it was amazing, i was sent there last minute, and i was helped quickly.CHANTEL H.
Worst experience with U-Haul in many years of using them!!!haven P.
We wish the rental and paperwork had been ready for our scheduled pickup. It seemed as though the staff member had not been trained to handle uhaul customers. The staff was nice but was not equipped to handle our rental. Location did not have the rental truck ready or the dolly and blankets available as reserved/confirmed. Did not go over rental agreement. We received an email receipt after we had left which did not include the insurance coverage that we initially signed up for and we specifically asked staff about the coverage and he insisted that we were good to go. Per customer service, our reservation noted customer declined coverage when in fact we went back inside and specifically asked for the gentleman to confirm that our coverage was applied after receiving a text about safe move.Courtland B.
The employee working here was not helpful at allAnna G.
El cliente no dejó un comentario.Wendell B.
very friendlyLaura B.
Easy drop off and return.KURT P.
U haul as a whole is a joke, insensitive and unprofessionalBrandy B.
This location tried to charge my card 600+ for 2 days when I dropped it off. Thought they were slick. They fkn snakes and I don't appreciate that...I'll inform others to never use this location.Isaac D.
El cliente no dejó un comentario.DAWN H.
This was a back up location as the original location was closing within 10 mins of our drop-off and would NOT help us. This rental experience was horrific and I will NOT recommend U-Haul to anyone. I get people are busy but 3 weeks prior we rented this, get it together U-HaulMaureen M.
El cliente no dejó un comentario.MICHAEL A.
Midgard self storage was my original drop off location. When I got there no one was there, called the number it said to call and no one answered. There was another vehicle there trying to drop off also. I would not recommend this place ever.Brent H.
El cliente no dejó un comentario.George P.
El cliente no dejó un comentario.Brandon W.
El cliente no dejó un comentario.Jonah H.
El cliente no dejó un comentario.Angela A.
None a job well doneJeanette C.
El cliente no dejó un comentario.Martin G.
El cliente no dejó un comentario.Bryan M.
El cliente no dejó un comentario.Rebecca H.
El cliente no dejó un comentario.curtis E.
Easy pick up and vehicle was ready to go. Clean and exactly what I ordered. I appreciate how I could do everything online and just had to get the keys from the people at this location. 10/10 would recommend.Cherelle P.
El cliente no dejó un comentario.Joe F.
Better customer service.Tymia J.
The young man was very helpful in making sure the trailer was in proper working order and to insure it was attached properly.STEPHEN T.
El cliente no dejó un comentario.Jake B.
El cliente no dejó un comentario.anne-marie L.
El cliente no dejó un comentario.Bradford S.
El cliente no dejó un comentario.DESTINY S.
Transaction was casual but professional. very low-key and pleasantJohn C.
will used the location for all my u haul needsmichael G.
Great guys, very friendlyGlenn C.
El cliente no dejó un comentario.tyia J.
The rental person never checked anything while I was there. I had to go out and get the mileage off the truck. No personality at allLoren S.
You were perfect with usIlaree C.
El cliente no dejó un comentario.marinda L.
El cliente no dejó un comentario.Sharon S.
El cliente no dejó un comentario.Sierra I.
Overall I was a happy customer, however the only thing I thought was weird that you guys didn't supply a dollie. So moving big items was a challenge. Maybe you guys should consider supplying dollies for the trucks.melissa N.
We had ordered blankets but they are not available at this location - please update your website and database to reflect this. Trailer driver side turn indicator/brake indicator was not working. Trailer had NOT been swept out. But the store employees were great, very helpful and very friendly.JACQUELINE H.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.arell B.
El cliente no dejó un comentario.steve J.
Third time renting from these guys. Always helpful and attentiveGerald P.
I rented a 6x12 enclosed trailer to haul my daughters things to Statesboro. The wonderful couple in Lake City were so pleasant and helpful. The gentleman used a heavy jack to attach the trailer to my truck. Then checked to make sure everything was safe. But when I went to the drop off they had no equipment to take the trailer off my truck but wanted me to manually lift the trailer of my truck. First of all I just had shoulder surgery 3 weeks ago and I'm nearly 50 years old. If it weren't for a very nice gentleman to run back to his house for a jack they were going to make me wait till 5 pm and I had got there at 9:30 am. For trailers of such excess weight there should be some sort of jack put in the trailer or the drop off station should have one on it's station. There was no way that trailer could be lifted manually.Bobbi M.
El cliente no dejó un comentario.Vincent B.
Very helpful and customer service orientedGerald P.
Nothing, everything was good.Antonio T.
As far as dealing with the people I had a great experience they were very kind and helpful. As far as the rented U-Haul it was clean, however it smelled awful inside so much so I had to buy an air freshener so my husband and I could ride in it, also the break light came on soon after leaving then place and the only way to stop was to press them completely To the floor and when you used the breaks you could hear metal on metal. We did discuss this with the associate when dropping it off/turning it in. We could not return it to exchange for another one bc we were on a time restraint and had to continue our trip. My husbands truck broke down as we were on our way to move our daughter into her college dorm and had to be there during our allotted time. So we were desperate and had to have a vehicle. Again the providers were very helpful and kind but the vehicle was not so much!Torie P.
The guys at the store are GREAT. They are very helpful and pleasant.Shaun K.
Always treated me gooTALLIS R.
Chaos and did not have the right equipment or blankets.JIM B.
Customer service representatives best I have done business to date.KIMBERLY S.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.Adam A.
This location had to many trucks trailers had to park it oit front. No more trucks are needed at this locationpaul T.
Make sure your system isn't glitching so that the service dealers are able to complete check out more efficiently.Bianca T.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Mark S.
It was way out of town in the country sideOrrie M.
El cliente no dejó un comentario.Jeet P.
El cliente no dejó un comentario.Timothy W.
very fast drop off!leigh R.
The gentlemen who unhitched the trailer were very helpful and friendly.Cynthia B.
El cliente no dejó un comentario.Wayne H.
El cliente no dejó un comentario.Melanie H.
El cliente no dejó un comentario.Jeffrey R.
At my return the person came out and greeted me, I did not call prior to my return and he handled everything, even noticed immediately that they listed the WRONG vehicle number, he handled everything and was extremely helpful, this location was WONDERFUL.Katherine L.
El cliente no dejó un comentario.Steve R.
Luck Food Mart employee doubling as the UHaul guy. He did not know how to correctly attach the safety chains. He failed to pass the chain thru the loop - unfortunately, he just hung the chain on the loop where it could easily bounce off. I redid it correctly to ensure the chains would not drag. He left so much slack, the chains were very close to dragging on the ground.David L.
The cashier was really nice and made sure my experience was perfect! I know which location to use in the future.Deja H.