Nothing it was amazing, i was sent there last minute, and i was helped quickly.CHANTEL H.
Customer Reviews for Lucky Food Mart
(Distribuidor de U-Haul del vecindario)
Statesboro, GA 30458
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 6 a. m. - 9 p. m.
- Mar. - vie.: 5:30 a. m. - 9 p. m.
- Sáb.- dom.: 7 a. m. - 9 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Worst experience with U-Haul in many years of using them!!!haven P.
We wish the rental and paperwork had been ready for our scheduled pickup. It seemed as though the staff member had not been trained to handle uhaul customers. The staff was nice but was not equipped to handle our rental. Location did not have the rental truck ready or the dolly and blankets available as reserved/confirmed. Did not go over rental agreement. We received an email receipt after we had left which did not include the insurance coverage that we initially signed up for and we specifically asked staff about the coverage and he insisted that we were good to go. Per customer service, our reservation noted customer declined coverage when in fact we went back inside and specifically asked for the gentleman to confirm that our coverage was applied after receiving a text about safe move.Courtland B.
The employee working here was not helpful at allAnna G.
El cliente no dejó un comentario.Wendell B.
very friendlyLaura B.
Easy drop off and return.KURT P.
U haul as a whole is a joke, insensitive and unprofessionalBrandy B.
This location tried to charge my card 600+ for 2 days when I dropped it off. Thought they were slick. They fkn snakes and I don't appreciate that...I'll inform others to never use this location.Isaac D.
El cliente no dejó un comentario.DAWN H.
This was a back up location as the original location was closing within 10 mins of our drop-off and would NOT help us. This rental experience was horrific and I will NOT recommend U-Haul to anyone. I get people are busy but 3 weeks prior we rented this, get it together U-HaulMaureen M.
El cliente no dejó un comentario.MICHAEL A.
Midgard self storage was my original drop off location. When I got there no one was there, called the number it said to call and no one answered. There was another vehicle there trying to drop off also. I would not recommend this place ever.Brent H.
El cliente no dejó un comentario.George P.
El cliente no dejó un comentario.Brandon W.
El cliente no dejó un comentario.Jonah H.
El cliente no dejó un comentario.Angela A.
None a job well doneJeanette C.
El cliente no dejó un comentario.Martin G.
El cliente no dejó un comentario.Bryan M.
El cliente no dejó un comentario.Rebecca H.
El cliente no dejó un comentario.curtis E.
Easy pick up and vehicle was ready to go. Clean and exactly what I ordered. I appreciate how I could do everything online and just had to get the keys from the people at this location. 10/10 would recommend.Cherelle P.
El cliente no dejó un comentario.Joe F.
Better customer service.Tymia J.
The young man was very helpful in making sure the trailer was in proper working order and to insure it was attached properly.STEPHEN T.
El cliente no dejó un comentario.Jake B.
El cliente no dejó un comentario.anne-marie L.
El cliente no dejó un comentario.Bradford S.
El cliente no dejó un comentario.DESTINY S.
Transaction was casual but professional. very low-key and pleasantJohn C.
will used the location for all my u haul needsmichael G.
Great guys, very friendlyGlenn C.
El cliente no dejó un comentario.tyia J.
The rental person never checked anything while I was there. I had to go out and get the mileage off the truck. No personality at allLoren S.
You were perfect with usIlaree C.
El cliente no dejó un comentario.marinda L.
El cliente no dejó un comentario.Sharon S.
El cliente no dejó un comentario.Sierra I.
Overall I was a happy customer, however the only thing I thought was weird that you guys didn't supply a dollie. So moving big items was a challenge. Maybe you guys should consider supplying dollies for the trucks.melissa N.
We had ordered blankets but they are not available at this location - please update your website and database to reflect this. Trailer driver side turn indicator/brake indicator was not working. Trailer had NOT been swept out. But the store employees were great, very helpful and very friendly.JACQUELINE H.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.arell B.
El cliente no dejó un comentario.steve J.
Third time renting from these guys. Always helpful and attentiveGerald P.
I rented a 6x12 enclosed trailer to haul my daughters things to Statesboro. The wonderful couple in Lake City were so pleasant and helpful. The gentleman used a heavy jack to attach the trailer to my truck. Then checked to make sure everything was safe. But when I went to the drop off they had no equipment to take the trailer off my truck but wanted me to manually lift the trailer of my truck. First of all I just had shoulder surgery 3 weeks ago and I'm nearly 50 years old. If it weren't for a very nice gentleman to run back to his house for a jack they were going to make me wait till 5 pm and I had got there at 9:30 am. For trailers of such excess weight there should be some sort of jack put in the trailer or the drop off station should have one on it's station. There was no way that trailer could be lifted manually.Bobbi M.
El cliente no dejó un comentario.Vincent B.
Very helpful and customer service orientedGerald P.
Nothing, everything was good.Antonio T.
As far as dealing with the people I had a great experience they were very kind and helpful. As far as the rented U-Haul it was clean, however it smelled awful inside so much so I had to buy an air freshener so my husband and I could ride in it, also the break light came on soon after leaving then place and the only way to stop was to press them completely To the floor and when you used the breaks you could hear metal on metal. We did discuss this with the associate when dropping it off/turning it in. We could not return it to exchange for another one bc we were on a time restraint and had to continue our trip. My husbands truck broke down as we were on our way to move our daughter into her college dorm and had to be there during our allotted time. So we were desperate and had to have a vehicle. Again the providers were very helpful and kind but the vehicle was not so much!Torie P.
The guys at the store are GREAT. They are very helpful and pleasant.Shaun K.
Always treated me gooTALLIS R.
Chaos and did not have the right equipment or blankets.JIM B.
Customer service representatives best I have done business to date.KIMBERLY S.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.Adam A.
This location had to many trucks trailers had to park it oit front. No more trucks are needed at this locationpaul T.
Make sure your system isn't glitching so that the service dealers are able to complete check out more efficiently.Bianca T.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Mark S.
It was way out of town in the country sideOrrie M.
El cliente no dejó un comentario.Jeet P.
El cliente no dejó un comentario.Timothy W.
very fast drop off!leigh R.
The gentlemen who unhitched the trailer were very helpful and friendly.Cynthia B.
El cliente no dejó un comentario.Wayne H.
El cliente no dejó un comentario.Melanie H.
El cliente no dejó un comentario.Jeffrey R.
At my return the person came out and greeted me, I did not call prior to my return and he handled everything, even noticed immediately that they listed the WRONG vehicle number, he handled everything and was extremely helpful, this location was WONDERFUL.Katherine L.
El cliente no dejó un comentario.Steve R.
Luck Food Mart employee doubling as the UHaul guy. He did not know how to correctly attach the safety chains. He failed to pass the chain thru the loop - unfortunately, he just hung the chain on the loop where it could easily bounce off. I redid it correctly to ensure the chains would not drag. He left so much slack, the chains were very close to dragging on the ground.David L.
The cashier was really nice and made sure my experience was perfect! I know which location to use in the future.Deja H.
Just a little out of the way otherwise excellent experienceAnthony N.
El cliente no dejó un comentario.Clyde J.
El cliente no dejó un comentario.MICHEAL J.
Your perfect!Lumisha C.
There were McDonald's bags and McFlurry cups inside the cab area.Taylor S.
El cliente no dejó un comentario.Bobby K.
El cliente no dejó un comentario.Michelle Z.
Such a great U-Haul location. The staff was friendly, extremely helpful and well-prepared for my arrival. We will have to rent a trailer several more times this year in the Statesboro area and will use this location every time!!!Christopher E.
El cliente no dejó un comentario.Grant H.
El cliente no dejó un comentario.Jamelle R.
Great return place for us.kristen D.
El cliente no dejó un comentario.sandra H.
El cliente no dejó un comentario.Jared L.
I tried the mobile app option and it was terrible experience. First it took one hour going back and forward with customer service to get the truck since the app wasn't working correctly . On top of that the mobile app had the incorrect miles on the odometer which I had to call customer service again to let them know about. At this point I was transferred between 3 different associates and finally the last one said they corrected this for me. Few hours later I went to drop off the the truck and received an extra $200 charge for the miles discrepancy that I was told it was corrected. Spoke with their customer service Department and they told me that the issue was noted but not filled in as report and this why I got the extra charge but now supposedly and hopefully will be resolved in the next 72 hours. This has been the most disappointing experience I have ever had with uhaul.Milen N.
Location expected customer to hook up trailer to vehicle, no visual inspection to make sure it was done correctly. Fortunately, I have done this many times before.Kerry H.
El cliente no dejó un comentario.Marquetta B.
Nothing it's great. Great service.Kenneth P.
El cliente no dejó un comentario.Dayle J.
Awesome customer service. Very nice and helpful.Krissie D.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.Joseph O.
Great job.David D.
El cliente no dejó un comentario.Tamara F.
El cliente no dejó un comentario.Martha C.
El cliente no dejó un comentario.Rhonda D.
El cliente no dejó un comentario.Glenn M.
El cliente no dejó un comentario.Christa J.
El cliente no dejó un comentario.Casey L.