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Phil F
Customer Reviews for Lucky 107
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A dolly would be nice to have in the truck and possibly straps. Truck ride very rough
Jamie YI did not request vehicle insurance and did not receive any receipt or cost estimate when picking up vehicle. I expected the cost to be what the challenge agent Alstair (?) told me when requesting the truck. It was quite a bit more. I don't think the pickup location has printing capabilities.
joe zEverything and everyone was dreat!
JAMES HMake sure its the correct amount of gas in the vehicles and not make customers pay for your mistakes.
Brian MDo what you say you will do and when you said you would do it to a customer for them. Fix mileage estimator tool.
diana jThe location is wonderful, Marcy is an absolute angel. The app on the other hand needs improvement. It couldn’t verify me bc it was a self check in at 11pm, and the yellow street light made it where the app couldn’t read my id etc. so it had me “hang on” in the middle of the night in the middle of nowhere and then dropped my calls for help. Not my first time renting from U-Haul either. If it weren’t for Marcy just so happened to need to go next door she wouldn’t have known I was out there alone needing help. Someone send her a bonus for helping a female stranded in the night bc of U-Haul not being on point.
Laura SGreat Experience! Friendly staff. Marcelina was great!
sal pI was charged a $60 deposit and my money wasn't returned to my card
christopher hGreat Customer Service. The website does not explain clearly that you pay rental fee, the 89 cents a mile, and are still responsible for refilling the tank. 19.98 in town rental fee is just that. Administration fee. Not mad, because my attendant was very polite and helpful. Know for next time it will cost $70.
Melissa AThe trailer had expired tags which we didn’t notice until we got to Minnesota. They expired in March, clearly visible on the license plate. Very disappointing that Uhaul would send us on our move with a trailer that could have gotten us a ticket.
Gordon GStaff was friendly, knowledgable, and had the rental unit ready and waiting for me.
Richard B