The front of the Lube shop might consider posting some kind of sign that lets the customer know that the drop-off box for the returning keys is in the back of the building. It was stumbled on by accident. This info may have been provided in the contract. If so, please dismiss this comment.JOSEPH C.
Customer Reviews for Lube Management
(Distribuidor de U-Haul del vecindario)
Youngstown, OH 44514
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Tracy M.
No improvements warrantedMARK M.
Not much room to parkJames L.
Gentleman working there helped guide me through the mobile app while I was clueless and confirmed I completed correctly when brought back. Super helpful!Michelle C.
The inside of the Van was filthy . I had to clean inside before using van for transportationJOHN N.
El cliente no dejó un comentario.Amy R.
Excellent service from top to bottom. Five starWILLIAM D.
Took nearly 1 hour to access the truck because during non-business hours, the U-haul app is required. The app is not user friendly & internet reception at this location was spotty at best.Jonathan K.
El cliente no dejó un comentario.GEORGE M.
Josh was very helpful and kind!TRISHA G.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.DAVID K.
El cliente no dejó un comentario.Troy K.
Service was great ðŸ‘ðŸ»Thomas B.
El cliente no dejó un comentario.DAKOTA T.
My name is not BOSS, Had to wait while they changed oil on a truck. I was told insurance was mandatory , not told what miles were. Gas Tank not full on pick up.. 19.95 ended up 59.00 . No receipt, was told the computer was slow but emailed receipt went thru quickly. Will not use this location again.George D.
El cliente no dejó un comentario.Jan O.
Was told lube business came 1st so I did have to wait a tiny bit but we backed the trailer in ourselves so they didn't need too. Then he took the keys and indicated he would check me out online after I left. I took pics of gauges etc. I did get checked out though online with no issues, but I did have all the Insurance's.Jennifer T.
good guysAnthony S.
El cliente no dejó un comentario.andrew F.
El cliente no dejó un comentario.LISA C.
El cliente no dejó un comentario.Rachel N.
I was charged a cleaning fee of $25 because the truck floor was dusty. I asked for the picture and there was barely anything on the ground. They also said there were some crumbs in the cabin. First of all, you should clean the cabins after each use particularly since there is a pandemic. If I left trash in the vehicle, I could understand, but dust being called debris is absurd. You should disclose at time of rental that the truck needs to be spotless when returned or just automatically disclose the charge. I'm sure every customer is charged this as a deceitful way for the drop off location to make a few extra bucks. This is a scam and should be made public. Rental car companies clean and wash vehicles, why is this any different.Justyna Q.
It was an oil lube place that rented U-haul trucks and vans. Staff was very nice tho.shawne M.
Great location. Would definitely rent from here again. Was able to get a quick oil change for our car when I returned our rental van. ¡Gracias!Cord A.
Brian, who prepared our paper work and had to van warming up, was so friendly and helpful. Awesome young man.sherrie K.
El cliente no dejó un comentario.Corey M.
El cliente no dejó un comentario.Laurie T.
El cliente no dejó un comentario.Rebecca H.
Contactless pick up didnt work, had difficulty with online pick up,I was charged $75 for a $20 a day truck,disappointed, and I will look for a different rental place next timeSteve L.
El cliente no dejó un comentario.robert F.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.NILDA A.
The guys working there are very friendly, courteous and helpful! Really appreciate their help.Thomas C.
El cliente no dejó un comentario.Deborah M.
El cliente no dejó un comentario.Lawrence S.
Personnel is always a plus, Ryan was awesome. Knew equipment and always honest with questions.kathryn M.
El cliente no dejó un comentario.Ed C.
El cliente no dejó un comentario.Michael T.
Great folks!Laurie T.
El cliente no dejó un comentario.Joseph B.
Nothing. They were so kind and helpful!Donald F.
Van was clean overall. There was some wetness in the area where you'd put cups or bottles of water. It wasn't much but you can tell no one made the effort to clean it prior to our receiving it. The pickup process took far too long. I did it out of hours (0800) prior to the location opening. I arrived 15 minutes prior to that as recommended so I would be out at 0800. Submitting my information for approval took over 30 minutes. It was move in day for my daughter at school. We had a 15 minute assigned time. We just made it after packing the van partly and then she had packed the rest in her car before I got the van there. That wasn't cool at all. I did the early pickup for the exact reason. Leaving the location 30 minutes after pickup time after arriving early as informed in the instructions wasn't right.Edward G.
There was lottery tickets in the cab, there was a dolly I didn't request in the back and it fucked up my couch how do I file a claimAntonio Z.
It was a friendly and professional organization. It was my second time using this company.Christina B.
New to the phone reservation pickup first time using was a little nerving at first but went well no problemsJoseph C.
Nice guys at this locationWILLIAM M.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.botros H.
El cliente no dejó un comentario.Mary E.
El cliente no dejó un comentario.Gerald R.
I had a great experience. Would rent and go through this location in a heartbeat.Elisa M.
Very nice and clean vehicle. The only regret I had was not asking if they had a drop box for returning the keys after hours. I could have dropped vehicle off the night before because I drove right by the location. Instead I had to pay for the extra 15 miles to take it home and back again in the morning.LISA L.
El cliente no dejó un comentario.Lowell G.
I found the afterhours return app to be less than user friendly in my case it wouldn't recognize the location which blocked everything.Lowell G.
Actually charge what you're supposed to. Was not charged 19.95 plus miles. I was charged 79.00 one day. Only had the truck 2 hours. Have been using Uhaul for 20 years. Never again. Didn't even get a response from company when I said I had a question about my bill. Terrible service and con job.Rebecca B.
El cliente no dejó un comentario.nancy Z.
El cliente no dejó un comentario.Julie L.
El cliente no dejó un comentario.Lakshmi Venkatar B.
Customer service was great, but horrible U-Hail computer system. My ID info was entered into computer about Severn times but couldn't complete transaction. Had to do everything over the phone 20+ minutes later. The Lube Oil techs were great and handled a bad situation (out of their control) very well.Robert W.
El cliente no dejó un comentario.Patt M.
Good experience! Thank you!dale F.
El cliente no dejó un comentario.Christopher P.
the app was a little glitchy, it froze a few times, and it didn't explain where to leave the keys when I returned the van. I was familiar with the location and the app so I was able to to everything but for people unfamiliar with the app could have problems. The guys at the pickup location were very friendly and I would use them again!Daniel R.
El cliente no dejó un comentario.Brian B.
The location and equipment was great. The customer service and support of the mobile pick up was not at all clear. There was a long wait period as well. It would have been better if all was verified before the actual pick up.mary F.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Kern M.
El cliente no dejó un comentario.Brendan B.
Nice person to deal with, kind and courteous.Douglas B.
El cliente no dejó un comentario.Thomas T.
El cliente no dejó un comentario.Jean G.
These guys were awesome! They took great care of me with the van rental.Josh M.
Have used this service 3 times and have been very pleased with the Lube Management staff and the terms of service for the rental.don A.
Devin White was very professional and friendly. I'll definitely be back again and use these services. It was very convenient.Darlene W.
El cliente no dejó un comentario.Amy K.
The back of the truck look ed clean when you opened the door and looked inside, but when I started loading it I found clumps of dirt everywhere toward the front of the truck. Not a big deal, but definitely not clean. The truck cab was very clean though and I was pleased about that!craig M.
The employee was very friendly and courteous! The check out of the vehicle was very smooth. I would Rent from the facility again.Genifer S.
El cliente no dejó un comentario.Nick T.
Was a Great! Rental experience.Jeffery W.
Great staffBrendan B.
El cliente no dejó un comentario.Mary G.
This dealership at least triedWayne L.
Employees at this location were extremely helpful. Comment does not relate to their services. The $0.69 per mile plus fuel seems a little steep even if it is the going rate. Anything over the yearly government rate for business use (currently $0.58) is excessive in my opinion considering the customer also pays for fuel.Kathleen B.
Fast, easy, simple.Jacob L.
El cliente no dejó un comentario.JAMES J.
I reserved truck to 8 hours and they rented it to some one else when I came to pick it up. No notification bu text, email, or phone call. Al of which they had to use. Said I was beyond the two hour scheduled pick up time , but I was informed the truck was rented within an hour. I am a physician who had an emergency call and that's why I was late. Very unprofessional . This the second issue I've had with u haul. I will no use them againAlex V.
Everyone was courteous and knowledgeable. Pleasant experience. Gracias.John S.
El cliente no dejó un comentario.Gary G.
El cliente no dejó un comentario.brandon W.
El cliente no dejó un comentario.Jerry C.
El cliente no dejó un comentario.don G.
El cliente no dejó un comentario.thomas S.
Everything was available as promised.David B.
ok the guys who work there are good but really the vehicle was leased very far from where he lives so that the mileage exceeded my expectations I do not understand if having a head office in front of my house because they sent me so far generating what I had have to shoot 12 miles to pick up and deliver the vehicleEmil E.
El cliente no dejó un comentario.Larry W.
El cliente no dejó un comentario.Kathleen H.
Drop off was very easy, unlike the pick up.Ronald D.
No issues to address.Gregory R.