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DENISE Y.
Customer Reviews for Lube Management
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have all required equipment on site to meet customer order. Would like to talk with Uhaul management
Richard K.All around great experience!
Tyler M.Missing the dolly I paid for. Online return was problematic but the location staff helped me out. Cool guy.
David W.Everything was great!
ALYSSA M.Very friendly staff. Quick and easy check-in and check-out process.
JASON D.above and beyond helpful I will gladly recommend. Service was awesome
keli J.He was very friendly and helpful.
DEBBIE W.The front of the Lube shop might consider posting some kind of sign that lets the customer know that the drop-off box for the returning keys is in the back of the building. It was stumbled on by accident. This info may have been provided in the contract. If so, please dismiss this comment.
JOSEPH C.No improvements warranted
MARK M.Not much room to park
James L.Gentleman working there helped guide me through the mobile app while I was clueless and confirmed I completed correctly when brought back. Super helpful!
Michelle C.The inside of the Van was filthy . I had to clean inside before using van for transportation
JOHN N.Excellent service from top to bottom. Five star
WILLIAM D.Took nearly 1 hour to access the truck because during non-business hours, the U-haul app is required. The app is not user friendly & internet reception at this location was spotty at best.
Jonathan K.Josh was very helpful and kind!
TRISHA G.Service was great ðŸ‘ðŸ»
Thomas B.My name is not BOSS, Had to wait while they changed oil on a truck. I was told insurance was mandatory , not told what miles were. Gas Tank not full on pick up.. 19.95 ended up 59.00 . No receipt, was told the computer was slow but emailed receipt went thru quickly. Will not use this location again.
George D.Was told lube business came 1st so I did have to wait a tiny bit but we backed the trailer in ourselves so they didn't need too. Then he took the keys and indicated he would check me out online after I left. I took pics of gauges etc. I did get checked out though online with no issues, but I did have all the Insurance's.
Jennifer T.good guys
Anthony S.I was charged a cleaning fee of $25 because the truck floor was dusty. I asked for the picture and there was barely anything on the ground. They also said there were some crumbs in the cabin. First of all, you should clean the cabins after each use particularly since there is a pandemic. If I left trash in the vehicle, I could understand, but dust being called debris is absurd. You should disclose at time of rental that the truck needs to be spotless when returned or just automatically disclose the charge. I'm sure every customer is charged this as a deceitful way for the drop off location to make a few extra bucks. This is a scam and should be made public. Rental car companies clean and wash vehicles, why is this any different.
Justyna Q.It was an oil lube place that rented U-haul trucks and vans. Staff was very nice tho.
shawne M.Great location. Would definitely rent from here again. Was able to get a quick oil change for our car when I returned our rental van. Thank you!
Cord A.Brian, who prepared our paper work and had to van warming up, was so friendly and helpful. Awesome young man.
sherrie K.Contactless pick up didnt work, had difficulty with online pick up,I was charged $75 for a $20 a day truck,disappointed, and I will look for a different rental place next time
Steve L.The guys working there are very friendly, courteous and helpful! Really appreciate their help.
Thomas C.Personnel is always a plus, Ryan was awesome. Knew equipment and always honest with questions.
kathryn M.Great folks!
Laurie T.Nothing. They were so kind and helpful!
Donald F.Van was clean overall. There was some wetness in the area where you'd put cups or bottles of water. It wasn't much but you can tell no one made the effort to clean it prior to our receiving it. The pickup process took far too long. I did it out of hours (0800) prior to the location opening. I arrived 15 minutes prior to that as recommended so I would be out at 0800. Submitting my information for approval took over 30 minutes. It was move in day for my daughter at school. We had a 15 minute assigned time. We just made it after packing the van partly and then she had packed the rest in her car before I got the van there. That wasn't cool at all. I did the early pickup for the exact reason. Leaving the location 30 minutes after pickup time after arriving early as informed in the instructions wasn't right.
Edward G.There was lottery tickets in the cab, there was a dolly I didn't request in the back and it fucked up my couch how do I file a claim
Antonio Z.It was a friendly and professional organization. It was my second time using this company.
Christina B.New to the phone reservation pickup first time using was a little nerving at first but went well no problems
Joseph C.Nice guys at this location
WILLIAM M.I had a great experience. Would rent and go through this location in a heartbeat.
Elisa M.Very nice and clean vehicle. The only regret I had was not asking if they had a drop box for returning the keys after hours. I could have dropped vehicle off the night before because I drove right by the location. Instead I had to pay for the extra 15 miles to take it home and back again in the morning.
LISA L.I found the afterhours return app to be less than user friendly in my case it wouldn't recognize the location which blocked everything.
Lowell G.Actually charge what you're supposed to. Was not charged 19.95 plus miles. I was charged 79.00 one day. Only had the truck 2 hours. Have been using Uhaul for 20 years. Never again. Didn't even get a response from company when I said I had a question about my bill. Terrible service and con job.
Rebecca B.Customer service was great, but horrible U-Hail computer system. My ID info was entered into computer about Severn times but couldn't complete transaction. Had to do everything over the phone 20+ minutes later. The Lube Oil techs were great and handled a bad situation (out of their control) very well.
Robert W.Good experience! Thank you!
dale F.the app was a little glitchy, it froze a few times, and it didn't explain where to leave the keys when I returned the van. I was familiar with the location and the app so I was able to to everything but for people unfamiliar with the app could have problems. The guys at the pickup location were very friendly and I would use them again!
Daniel R.The location and equipment was great. The customer service and support of the mobile pick up was not at all clear. There was a long wait period as well. It would have been better if all was verified before the actual pick up.
mary F.Nice person to deal with, kind and courteous.
Douglas B.These guys were awesome! They took great care of me with the van rental.
Josh M.Have used this service 3 times and have been very pleased with the Lube Management staff and the terms of service for the rental.
don A.Devin White was very professional and friendly. I'll definitely be back again and use these services. It was very convenient.
Darlene W.The back of the truck look ed clean when you opened the door and looked inside, but when I started loading it I found clumps of dirt everywhere toward the front of the truck. Not a big deal, but definitely not clean. The truck cab was very clean though and I was pleased about that!
craig M.The employee was very friendly and courteous! The check out of the vehicle was very smooth. I would Rent from the facility again.
Genifer S.Was a Great! Rental experience.
Jeffery W.Great staff
Brendan B.This dealership at least tried
Wayne L.Employees at this location were extremely helpful. Comment does not relate to their services. The $0.69 per mile plus fuel seems a little steep even if it is the going rate. Anything over the yearly government rate for business use (currently $0.58) is excessive in my opinion considering the customer also pays for fuel.
Kathleen B.