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Larry T
Customer Reviews for Lube Management
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is perfect for me and staff was really nice. I 100% would use them again.
Theresa TI had a great experience. The staff was helpful. The truck was warming up when I arrived. I was able to return my truck after hours and drop the key in the drop box. Everything was smooth and hassle-free. Thank you!
KARI MMaintain the equipment and use tires that are rated for any interstate speed limit, not 62mph with speed rating J. Tried to increase to 80mph for south dakota speed limits and the trailer started vibrating. That's when I discovered the speed rating on the tires.
MICHAEL EEverything with the equipment was great. Charged me foran extra day rental, now I have to jump through hoops for a refund
Dave BNa
william hNothing, the rental experience exceeded my expectations.
Peter CNothing , everything was fine
Tim RExcellent customer service
Christine SService people were outstanding, again, vehicle needs some serious work.
sam lDrop off via online did t work as expected, system wouldn’t accept the picture of the dashboard. The person on duty couldn’t explain it.
Michael MCustomer service needs improvement. I tried calling multiple times to extend my rental during their posted business hours and no one answered the phone. I ended up having to call a corporate office to extend my rental. Upon returning my rental they were not willing to process my return of the truck stating that they were closed and would take care of it in the morning even though they were not due to close for another eight minutes according to their posted business hours. I received my receipt via email the next day and I was charged a fee for after hours drop off.
Alicia LGreat service & clean truck!
Linda AMy dolly was not in the van when I remotely picked it up after hours…
Kathleen CThis pick up and drop off was as easy as possible. John helped was the paperwork and was very pleasant. I would highly recommend this establishment. Looks like they do some auto repairs too!
Tony AFaster return than others in the Austintown area. Thank you, Cleveland Traffic DeAnthony!
Jeffery FMy pickup location was changed without any notification to myself. I showed up at my original location and they had no knowledge of my reservation.
Michael PVery pleasant and helpful!
KATHLEEN SThe gentleman that helped us was great! We were able to move our daughter to college with no worries. The U haul van worked great for what we needed it to do. Thank you!
melissa fThe driver door wouldn't close all the way
Austin BI am thankful that someone was there to help. If this store would have been closed I would have had extreme difficulty retrieving the rental. The app check in process is not smooth at all. I checked in the evening prior, and I was under the impression I could use the app in total to pick up the vehicle. On arrival for pick up it asked me tons of additional information, asking me to additionally confirm identity.
Justin LGreat experience at this location.
Ernest JI thought the return process was a little harder because no one was there. Taking pictures getting them sent. Was a little difficult..
Brian MVery nice people. Renting was easy.
amy lTHEY WERE GREAT! OUTSTANDING SERVICE , I WILL BE BACK TO RENT AGAIN!!!
Mark SExcellent value and service
CHRISTOPHER HI believe the company should pay for fuel when under a certain amount of miles for the customers.
Austin SEmployee was very helpful.. Van was great1. Cost was so minimal compared to the moving company quote I got first. I will always call U-Haul f rom now on! ( I see no improvement needed!)
elizabeth jThe pickup location is a local auto repair shop. The attendant was working on a vehicle when I arrived to pick up my truck at the designated pick up time. He told me I would have to wait until he finished doing an oil change on the vehicle I was working on, before he could help me. He was the only person in the facility on a Sunday. I refused to wait and told him I needed him to process the paperwork to allow me to take the vehicle. His expectation that I should have to wait for him to do an oil change was ridiculous. I will never rent any vehicles from this location ever again.
Frank Rexcellent experience! Way better than the other places in the area.
Brian JNot a thing. Perfect!
marc bBo made this rental a perfect experience start to finish
MELINDA RUhaul systems were down and not able To process anything. It was through no fault of the lube stop, who did a good job accommodating me through a bad situation
nicole tYour app is a pain in ass to use
Donald AI went to the first location located at 250 Boardman Canfield Road and was told I was at the wrong location. The location was sent by u-haul.They sent me to a second location and I was told I was again at the wrong location. I finally made it to my third location which was finally correct. No one at any of the three locations showed any concern about giving me the run around. Awful customer service at all locations!
Edward Kkey drop box and left
Richard HBest Uhaul rental experience I’ve ever had! I will use your location from now on and recommend it to everyone I know! Thank you!
Lucas DCan't think of anything..
steve eMuch of our stuff got ruined do to the poor quality of the truck jeering hard when driving. It was a miserable drive
David HNothing. This location was fast and friendly.
Lenny TIn and out quickly not much to change. Very good service
Ed SThe truck was very clean . And the staff very helpful and pleasant. But there must have been something wrong with the front end because on the highway it shook very bad. Sure wish we coud have got a GMC and not a Ford . Uhaul should look in to what they are getting from Ford .
richard zI think it would be helpful if your website would show which locations have vans instead of just saying all locations have vans. This location is my go-to location because they have vans and they are very professional.
Cheri VExcellent customer service and very friendly. Provided a nice smooth interaction.
PJ RPrice charged to my bank account is different than I was told by the uhaul employee.
BriAnn DI'm the only thing I complain about is the Mobile drop off, although very convenient... And it very well could have been my phone.. But it took me 45 minutes to drop it off It was almost late. First it wouldn't share my location, then it wasn't accepting my pictures which maybe I wasn't taking them right.. But it kept taking me back to the beginning of the process. So I think honestly next time I would deal with a human.
RONALD/JENNFER MMy reservation was initially for a different location on Mahoning Ave , that store sent me to another store on Mahoning Ave and then they sent me to the 3rd store on Mahoning Ave which had it. Uhual should of notified me of this change. I am extremely disappointed with the reservation progress and might never use you services again.
Steve BAll the guys at Lube Stop were great, however the lady that was working the day of rental pick up was not so nice as to which my actual pick up location had switched to Austintown which I did not realize at time. Then I needed the an extra day and tried to call all locations but phone lines were down and had to drive the 9.53 miles back to Austintown waste my milage there and back which caused me to go over my milage I feel I should get that amount back to me.
Diana S