After the guy loaded the auto transport to the Uhual 15’ truck, I noticed the tie down strap for vehicle was cut clean through. I was already running late, I asked for a different auto transport, so he exchanged it. I loaded the 15’ truck with my belongings and got on the road 3 hours behind schedule, driving from Colorado to Tennessee. Snow was coming and I needed to get over LaVeta Pass. I noticed I had No Air conditioning and No windshield wiper fluid. With bad weather now on the road, I could barely see and I could not roll the window down to get air because of the weather sleeting. I had no choice but to continue the whole journey without ac; It made me very sick. The truck pulled to the left and the gas pedal burned my foot it was So hot. This was the worst trip I have taken in my life. Absolutely miserable. I’m still recovering from it and it’s been now a week. After 50+ years of using Uhual, this will have been My Last.
Elle M
Customer Reviews for Lowes Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location needs more supplies from UHaul. I reserved moving supplies, blankets etc that they did not have at the location
Joel OThey took 3 days to check the equipment back in. I got a call from cooperate wondering why I hadn't returned the trailer, when I had done it 3 days prior.
Mark SBe honest about fees
Michael DTruck leaked in the top left area. It was pouring down rain the day I moved.
Kathy CThe online return was difficult because there was very little phone service. It made the process very slow.
Susan CThis is way to run a business. Not makeup rules and charge more money to fit their greed.
Lenard TVery nice and efficient! Very friendly!
greg hNothing. Everything was great! Thanks.
Mark BFirst get the people at this location to be visible and acting like they even want to be in the Uhaul business. Your representative at this location acted as though having customers was a burden. I would strongly recommend you consider not having your company name associated with this site. The overall return experience was terrible. Words like rude, ignorant, uncaring and inefficient would best describe your personnel at this site. Either give personnel at this site training in common courtesy, customer support and just plain decency or shut the place down. Dealing with this location was the kind of experience that leads one to never doing business with a company again and telling everyone else to steer clear as well. Over many years, as required , I have used Uhaul. Those uses were average or above. But this drop off has left me very disappointed. You are better than this. Clean up the mess and the bad example this place makes for your company!
RUSSELL HStaff person was accommodating of my needs but when I showed up to drop off the rental, I had to work through the grocery store attendant (not a UHaul employee). She told me she did not know what was going on but left a note for the other person that I did indeed drop the rental off. However - I do not know if UHaul has a record of me dropping this off. I do not have a record but I did take a photo.
Andy BU Haul Personnel was friendly and helpful.
Gabe LVery fast, smooth transaction. Was on my way with U-haul within 15 min. Of arriving at Lowes market. Would highly recommend and use services again!
Tammy BThe person who attached the trailer did not tighten it down, After loading the trailer it became disengaged from our vehicle while we were driving. Just held on by the chains at that point.. Lucky for me I was not driving fast and was able to get my vehicle stopped without damage to it or the trailer. Had to call Uhaul roadside for help. Not a great situation and an hour delay.
Eric WBetter equipment. Tongue jacks and spare tires would be a plus.
sarah rThey need to be more friendly and willing to help and not be rude!
Becky BReally helpful and friendly, excellent service!
Forrest NPut tongue jacks on your trailers. It is difficult and dangerous for most female employees to manually lift the trailer tongue while making the vehicle hookup. This seems like a company liability to me.
Gary PFor some unknown reason I was charged a little extra - I returned the trailer in clean, perfect condition and a day early.
Jason WI had a reservation at J&J in Alamosa CO. Which I made on 5/10 to be picked up on 5/15. Upon arrival at J&J, I was told that they had no 6x12 trailer. And that the trailer I reserved had not been returned. The only option for J&J was to rent from a this location 30 miles away. There was no apology from J&J's staff, just a simple, go here for a trailer. This was an additional 1.5 hours out of our move time. A simple phone call stating that the trailer was not returned, and a suggestion to pick up a trailer on our way to Alamosa from Denver would have eliminated this hassle. Please note that the staff at Lowes Market were extremely helpful during this process.
Walter A.
Danny DThanks for the friendly service and help.
JOHNNY MNA
Susan HWish I didn't have to make a 60 mile round trip just to get the trailer.
paul aVery helpful.
JOHN HStaff is great and make it easy to rent.
LAWRENCE NYour good
Nicholas RAWESOME service, great people.
LAWRENCE Nnothing
ROBERT SExcellent service! Great rental experience!
WILLIAM OThe service that I received at this location was nothing but exceptional. Wait at the customer service agent handle client needs was second to none. Service agent was attentive to my needs and made sure that I was completely satisfied throughout every step of the process I will not go any place else other than this location.
MICHAEL SWe returned the uhaul an entire day early and couldn't get any refund.
EMILY MThank you for your service to me and many. I couldn't believe how many U-Hauls I seen this weekend.
virginia aI do not have any complaints in regards to this location. The customer service agents were awesome they helped me in any way that they could and provided me with information that I needed. They bent over backwards to make sure that my experience was 5-star and that's what I say it is five star.
Michelle SVery convenient location. UHaul equipment well organized and lined up so easy to access. Manager is very helpful and positive in his attitude.
Delmar GKeith and Tom did a great job, made it easy to work with for the few times I've used Uhaul. Keep it up.
Blair NHey the drop off place was great
Larry E