Customer Reviews for Lowell Carlovers LLC
(U-Haul Neighborhood Dealer)

296 comentarios

11729 Fulton St E   Lowell, MI 49331

(616) 897-5629

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(616) 897-5629

11729 Fulton St E
Lowell, MI 49331

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg P. 
Clasificación:
3.0

Wasn't clear where to park the vehicle after hours. Also, had to hunt for the return box as it's not on the same side of the building as the office entrance.

David M. 
Clasificación:
3.0

It was convenient to my location, but there was no customer rep in the office when I showed up to pick up my equipment and then once he did finally arrive he left to go help the oil change side of the business before getting my truck ready.

Laura K. 
Clasificación:
5.0

Honestly, there was no room for improvement. The man who helped us greeted us very friendly and was very helpful. He was the only person working that day and while also handling oil changes, was able to get our truck hooked up to a trailer and help us with the car. The truck also just got a new windshield and he was left with the mess of cleaning up glass. Despite every reason for things to not go smoothly, he handled it all very well and I don't think anyone was unhappy.

Ashleigh W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marilyn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne A. 
Clasificación:
3.0

Better signage!

Sarah D. 
Clasificación:
3.0

The customer service was lacking. I was waiting for almost 10 minutes before I was even acknowledged. I was able to get the trailer I needed, so it got the job done, but it wasn't a great experience.

John J. 
Clasificación:
3.0

The location seems more of a self-service location. It's functional and the equipment is easy to get to.

John J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

Employees very helpful and friendly both at pick up and drop off. Would definitely use this service again & recommend to others. Economical as well!

Kathleen F. 
Clasificación:
5.0

Expect helpful knowledgeable employees

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan M. 
Clasificación:
5.0

Although the interior was relatively clean having the windows cleaned and dashboard wiped down recommended.

John H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald K. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY KAYE S. 
Clasificación:
5.0

Great staff to work with. They were efficient and professional.

ROBERT A R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kate D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christen S. 
Clasificación:
4.0

Truck needs some attention to front end

Pualani M. 
Clasificación:
5.0

Thank you for being so friendly on both ends!

Linda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD JAMES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LESLIE MARY S. 
Clasificación:
2.0

She was very rude. Said I did not take your order so too bad. Pay the extra $130.

THOMAS MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian A. 
Clasificación:
5.0

Simple, no issues

Neal S. 
Clasificación:
5.0

Very helpful man helped us unhook the trailer.

Lois K. 
Clasificación:
5.0

I had trouble trying to do the pickup by phone, they helped greatly.

Douglas S. 
Clasificación:
5.0

Tried to leverage the UHaul app to drop off the truck but it didn't work with my phone locations. Person who helped me was quick and helpful.

NEAL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL CHRISTOP K. 
Clasificación:
3.0

This location was fine, but not my original pickup location. Due to a last minute equipment change, I had to drive an extra hour to get a truck that was not the original size reserved. It was larger and more intimidating to drive - 27 feet. This location change added an extra 2 hours of round trip driving and mileage that I had to pay for. If you review my rental record, you will see that I was contacted about the equipment change but not about the pickup location change. I was supposed to pick up in East Lansing, but ended up having to pick up in Lowell Michigan , approx 1 hour away. I had to drive back to East Lansing to load the truck and then drive back to Grand Rapids which was my final destination. I am requesting a full refund, not a credit against a future rental. Please contact me. 248-762-3638.

Michael G. 
Clasificación:
3.0

We were supposed to pick our truck up at 8, but they didn't leave the keys in it, so we had to wait until 9. Thankfully, Uhaul was willing to give us a credit for the mix-up. When we arrived to pick up the keys, nobody came to the counter to help us. We had to go find someone, and then once we did they still did not come help us for another few minutes. The truck was dirty in the back so we had to sweep it before we could use it. Other than that, the truck was in nice condition.

RUBEN DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY RAYMOND B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TREVOR RYAN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keith W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kirk F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY JAMES R. 
Clasificación:
3.0

Being charged for extra miles.... thought it was unlimited? $100 deposit return?

Dave G. 
Clasificación:
3.0

The staff was wonderful!! They need to hire more people, the guy was the only one working and was changing oil and working the front desk.

Janine M. 
Clasificación:
5.0

That location is 100% better than a few years ago , the 2 employees there displayed a respectful professional position and attitude, when I rented the equipment, made sure it was hooked up correctly, chains, lights very thorough. Same with employee when I returned the equipment. Couldn't ask for better.

JOSEPHLEE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS JOHN C. 
Clasificación:
5.0

Those guys at that shop that helped me out were awesome! Super helpful.

LUKE PAUL Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL LEE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL LYNN B. 
Clasificación:
4.0

Trailers need to be parked near pavement during winter

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN THOMAS W. 
Clasificación:
4.0

I was expecting that the agent would accompany me as we did the vehicle pre-inspection. Not a big deal to do the self-serve web based method... just wasn't aware that would be the process used.

PAUL DANIEL B. 
Clasificación:
3.0

This was an after-hours dropoff.

Randy B. 
Clasificación:
3.0

Location person didn't clean the snow from windshield . It had snow all over it . There was some sort of oil smell in vehicle while driving . Got headache .

PARVINDERJIT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan G. 
Clasificación:
5.0

you cant

Janice O. 
Clasificación:
5.0

Pickup and service was fine but the truck was not in good running condition. Felt like it was going to fall apart, radio had a constant short so the eletrical reset every couple seconds. When turning the truck made loud horrible noises that sounded like they came from hell itself. Truck even died on me once while driving. Pretty dissatisfied with the equipment.

Matthew L. 
Clasificación:
5.0

The two gentlemen at the location were very helpful. They were professional and helped me get hooked up and on the road very quickly. Much appreciated!

SHANE AMBROSE O. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES LLOYD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

janine M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul P. 
Clasificación:
5.0

The app was horrible. Completely useless, nothing worked... it made working with UHaul a waste of my time. Way too much time to pickup truck due to buttons not working and app not responding. Eventually was able to get a person to convert to manual pickup and eventually got on our way.

Chad S. 
Clasificación:
5.0

You made it extremely easy! We'll use you all again. THX!

George G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL ALAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN FRANCIS W. 
Clasificación:
5.0

They were great with returning the trailer, which was a last minute change in return locations. Was very helpful in unhooking the trailer. Couldn't ask for better service.

Connie R. 
Clasificación:
5.0

The guys at this location were super kind and courteous. It was a very cold morning (low 30's) and they warmed up the truck for me and made sure all the frost/ice was removed from the windows of the truck.

Heather A. 
Clasificación:
4.0

The computer was slow to respond to clerks input

Thomas P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan E. 
Clasificación:
5.0

The gentlemen who helped me was very friendly and professional. It was a pleasant experience and I would be happy to do business with him again.

Jason I. 
Clasificación:
5.0

Movers moved quickly and did not damage my belongings

Marcos M. 
Clasificación:
4.0

El cliente no dejó un comentario.

tom D. 
Clasificación:
5.0

The web site to reserve was super simple to use, and I am not a wiz on the pc..Lol So I appreciate that. The guys were terrific. Had the keys to us and explained everything and off we went. I will definitely use this Uhaul service again !

KRISTENANN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bonnie B. 
Clasificación:
5.0

The staff was great. There were several choices of Sizes of vehicles and the U-haul van fit our needs perfectly.

MAUREEN BODEAU M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM DAVID F. 
Clasificación:
3.0

Please be more thorough with cleaning the cab. The truck provided to me had a strong odor of marijuana.

Clayton B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS GUY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY FRANK U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara N. 
Clasificación:
5.0

Great experience, but when first Arriving it took a minute or two before I was attended too. Having someone in the office at all times would help.

James E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzette B. 
No se han enviado comentarios para esta ubicación.

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