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The location is fine. The tag on the key however needs some improvement. It's very large and is just the right length to get stuck between my leg and the key. Very uncomfortable after any length of driving.
Did a self drop off at location. A little confusing in regards to instructions ie need to take photos etc
Very helpful, fast and friendly
Its hard trying to get out because of traffic and customers blocking small entrance way
Need a car hauler trailer on short notice. Site was able to provide one, hooked it up properly to my vehicle, researched and confirmed that the vehicle I need to haul would load on trailer, return of trailer was easy. Thanks again for the short notice service.....
Provide times on website that coincide with physical location.
Awesome and friendly service. Thanks
Outstanding customer service!!!
Reid was promp and attentive with my check-in and my return check-out.
The uhaul itself was in fine, working order. The problem is with the location - most of the staff was rude or unhelpful. They also have a "masks required" sign on the door, yet some of the employees inside weren't even wearing a mask. The younger gentleman that wasn't wearing a mask was incredibly rude and pushy. The only nice thing i can say about this location is there was one older gentleman who checked the truck back in that was proactive and nice. It's 2 days later and we still haven't received our receipt. Would NOT recommend and we will absolutely not use this location ever again.
This is the location we called first at 5:45 pm because google said it's open till 7pm and the gentleman. Said and I quote I don't know what screen you're looking at but we close at six they are open till seven which is fine I was sent to the other location dropped off at this one
Easy process and good experience. Will use them again for my rental needs.
1800gougaul is the only exception....yak worse customer service phone number I've ever dealt with...I was on phone for 40 multiple different time with no answers....yall need to step it up...the location was good though
The customer service was exceptional! Not only did they get me in and out of my truck quickly, but when I bad an issue, they worked very hard to help me! Reid was extremely helpful and I am very grateful for his diligence and willingness to help me when an issue arose! I will be going to this location again!
This site was very helpful. The original pickup site didn't have what we rented (a cover trailer) in our reservation, luckily this location had what we needed.
Don't lie
None
Customer service was excellent
I mentioned that the light on the rear of the trailer was out and the access door screw was stripped and that was how it was rented to me from Hagerstown. They said that they would fix it. I had three different people who worked with me to park it and to accept my paperwork.
Great customer service!
The team at Lowcountry Ace Hardware is always enjoyable to deal with - their knowledge and eagerness to help is exemplary.
The customer service I received at Ace Hardware in Aladdin,SC. was phenomenal! The trailer I had reserved had a faulty rear light. They graciously gave me another one on site even though it was reserved. I came from N.C. to pick this trailer up à nd had no other choice.
Stop tricking customers into paying $10 for insurance. Also stop charging for gas whenthe correct amount was placed
What's to improve?
This location for U-Haul pick-up is outstanding. they are courteous, professional and they go the extra mile to satisfy. Thank you to employees at Lowcountry Ace Hardware.
My preferred location for U-Haul rentals! Friendly and attentive staff and lots of inventory!
Wonderful store to work with
Excellent, prompt, courteous service!
Went to 1205 CENTRAL AVE in SUMMERVILLE at 10:00 AM on Friday, August 21, 2020 to pick up equipment that had been confirmed on the 19th via online check-in and phone call confirmation. Upon arrival I pointed out a completely bald tire. Was to this unit could not be use and this location had none left. Was sent to10036 C HWY 78 in LADSON to pick up a unit they had. I arrived at 10:15 to find the office locked and nobody there. Signed said they opened at 9:00am. Called their number and was told lady scheduled was running late and would not be there for 45 minutes that would have been 11:00am even though they supposedly opened at 9:00. Called Ace Hardware down the street and they were able to hook me up. But since uhaul had put me 40 minutes behind I could not make it back to my house in time to meet a scheduled moving crew at 11:00am. So I had to reschedule them for 4:00 pm that evening. All of this put me a full day behind scheduled. Worst service ever.
Very accommodating. Super friendly
Still paid over 50 dollars to use a 10 foot uhaul for 1 hour 30 minutes and only put 18 miles on it. Figure someone would get a little rebate for not needing it that long and returned it perfect.
Truck way full of mud when we rented it. We were told it had just come back and they had not had time to clean., we had time widow and did not have time to wait for cleaning.,,Clarify at beginning of rental that upon return after hours you will need a smart phone. Clarify when entering site at return that you need to turn on location services and camera while using browser. At each step the site appeared to be locked up without ay explanation. Took 45 minutes to navigate through site at return.
N/A
Did great nothing needs Improved.
It seemed like the trailer was tilted to the right a little, it wasn't fully straight. Maybe it was the tires but overall great service and the trailer was clean
I didnt need it but, explanation of the app to inspect vehicle would help prior to pick up.
No complaints, customer service was excellent
Reid was exceptional and prompt with getting me checked in and moving down the road with my rental. Thanks!
I only needed the equipment for 2 hrs. I would suggest to be able to rent equipment for blocks of 6 hrs also, or to offer a credit on a future Rental.
Great customer service, Calvin was awesome and it was flawless. Also the gentleman who check me out was spot on , very happy customer ðŸ‘👠!
Low Country Ace Hardware Staff was very friendly and very helpful!
I asked for a 24 hour rental. I received a call confirming my rental for 24hrs at a different location. Upon arrival at the location they tell me I only had the truck for 21 hours. I had no other choice but to take the truck because I needed to move out of my apartment. This messed up my whole move in. Not only that but the man who worked at this location acted like it was my fault that I couldn't get the truck for 24 hours. So ridiculous.
We trade at LowCountry Ace. And recently rented Uhaul equipment from them. They always provide excellent service.
Fantastic service!
See above comment
This trailer was never in SC while I had it. Have no idea what this is about.
This is the fourth drop off I have done at this location, always very professional in the transaction.
I-Haul is lucky to have these folks!!!!!!!!
